Beyond the Work: Tales in Multifamily Maintenance

In this episode, Cliff Kornegay https://www.linkedin.com/in/nspirecliffkornegayquadel/ , a key architect of the NSPIRE standards and former HUD expert, shares insights into the development, application, and future of property inspection standards in affordable housing. Cliff discusses the evolution from UPCS to NSPIRE, the importance of focusing on units, and how data and AI are transforming property management.Chapters00:00 Introduction to Cliff Kornegay and His Background04:07 The Journey to NSPIRE Standards07:06 Cliff's Unique Experiences in Inspections09:50 Transitioning from HUD to Private Sector12:49 Understanding the NSPIRE Standards15:57 Focus on Unit Inspections18:48 Application of Standards Beyond Affordable Housing22:00 Reflections on NSPIRE and Future Improvements25:48 Understanding the New HQS Standards28:11 Impact of Common Area Inspections30:51 The Importance of Fire Safety Standards32:45 The Significance of Understanding 'Why' Behind Standards37:40 Future Revisions and Clarifications in Standards43:36 Current Trends in Affordable Housing Management🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at https://multifamilymedianetwork.com/ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#PropertyInsights #InspectionTips #BeyondTheWork #Multifamily #AffordableHousing #NSPIREStandards #PropertyManagement#HousingInspections #RealEstate #HUD

In this episode, Chris Caramanica interviews Lex Vance lex.vance79@gmail.com , the creator of Dirty Maintenance Nation, who shares his journey from a broke musician to a maintenance technician and content creator. Lex discusses the inception of his YouTube channel and Facebook group, which aim to provide training and support for maintenance professionals. He highlights the importance of community, the challenges faced by technicians, and the need for better training and tools in the industry. Lex also shares personal anecdotes and insights on how to improve as a maintenance technician and the significance of investing in one's skills.Chapters00:00 Introduction to Lex Vance and His Journey03:05 The Birth of Dirty Maintenance Nation07:11 The Impact of Maintenance Training Videos11:08 Engaging with the Audience: Responses and Feedback15:05 Challenges and Misconceptions in Maintenance19:17 Content Creation: The Process Behind the Videos23:06 The Karate Kid and Maintenance Training26:02 Representation of Maintenance Professionals in Media28:02 Essential Tools for Maintenance Technicians31:58 The Current Generation of Maintenance Technicians37:11 Investing in Maintenance Training and Pay40:00 Advice for Aspiring Maintenance Professionals43:16 BTW OUTRO.mp4🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at www.multifamilymedianetwork.com to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

In this conversation, James Duffy of Towne Properties https://www.linkedin.com/company/towne-properties/posts/?feedView=all emphasizes the importance of troubleshooting and understanding failure points in technical work. He advocates for a methodical approach to problem-solving, encouraging individuals to analyze issues deeply rather than simply replacing parts. This approach not only enhances technical skills but also increases one's value in the field.Chapters00:00 Introduction to Multifamily Maintenance02:37 James Duffy's Journey in Maintenance05:56 The Pride of Problem Solving09:32 Team Dynamics and Maintenance Strategies14:43 Recruitment and Training in a Challenging Market21:01 The Human Element in Maintenance21:51 Handling Emergencies with Calm25:25 The Role of Maintenance Professionals as First Responders28:57 Recognition and Awards in the Industry32:27 Life Beyond Work: Family and Hobbies34:37 Advice for Future Maintenance Professionals🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at www.multifamilymedianetwork.com to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

In this episode, Chris Caramanica interviews Corey Gregory, linkedin.com/in/corey-gregory-39a094395 a maintenance supervisor with over 20 years of experience in the multifamily industry. Corey shares his journey from starting as a grounds technician to becoming a supervisor, emphasizing the importance of mentorship, employee benefits, and leveraging platforms like LinkedIn for professional growth. He discusses the challenges faced in property management, the significance of mentoring the next generation, and balancing work with family life. Corey also shares his aspirations for the future of the maintenance industry, focusing on the need for skilled tradespeople and the impact of technology.00:00 Introduction to Corey Gregory and His Journey06:15 The Importance of Employee Benefits in Maintenance11:23 Embracing LinkedIn for Professional Growth13:35 Mentoring the Next Generation of Maintenance Professionals18:09 Learning the Trade: Corey’s Path to Maintenance24:43 Handling Challenges in Property Management27:59 Balancing Work and Family Life30:14 Future Aspirations in the Maintenance Industry🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at www.multifamilymedianetwork.com to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

In this episode of Beyond the Work, Chris Caramanica interviews Wendell Mollenido, the Vice President of Marketing and Technology at The REMM Group. They discuss Wendell's journey into the multifamily maintenance industry, the challenges of adapting to new laws in California, and the importance of technology in streamlining maintenance processes. The conversation highlights the role of PropTech in enhancing efficiency, the significance of gamification in maintenance management, and the necessity of change management in the industry. Wendell emphasizes the importance of data in future-proofing property management and the need for effective communication with stakeholders regarding technological changes.00:00 Introduction to Multifamily Maintenance and Guest Background03:55 Challenges in Property Management05:50 Understanding Resident Satisfaction06:42 California Laws Impacting Property Management07:12 Adapting to New Compliance Requirements10:30 The Role of Technology in Maintenance13:09 Streamlining Processes with PropTech15:42 Data Capture and Its Importance17:44 Gamification in Maintenance18:55 Balancing Speed and Quality in Work Orders21:14 Adoption Challenges of New Technology24:11 Tech as a Tool in Maintenance26:07 Overcoming Tech Hesitance27:34 Feedback and Change Management31:39 Adapting to Constant Change33:21 Communicating Change to Owners34:49 The Importance of New Tools38:09 Leveraging Data for Decision Making41:38 Predictive Maintenance and AI43:03 Future Proofing the Industry🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at www.multifamilymedianetwork.com to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

In this episode of Beyond the Work, host Chris Caramanica interviews Khalil Muhammad, a project manager at Elevate Commercial, who shares his journey into the multifamily maintenance industry. Khalil discusses his early experiences in trades, his transition into real estate investment, and the importance of education and advocacy in the maintenance profession. He emphasizes the need for community involvement and the impact of affordable housing initiatives.- Khalil started working in trades at a young age.- He initially wanted to pursue international business.- Education is crucial for career advancement in maintenance.- Khalil emphasizes the importance of community advocacy.- He believes in the value of affordable housing.- Khalil's journey includes various roles in maintenance and real estate.- He has a passion for making a difference in his community.- Khalil encourages others to pursue trades for job security.- He highlights the significance of certifications in the industry.- Khalil's story reflects the diverse paths within the maintenance profession.00:00 Introduction to Khalil Muhammad02:51 Khalil's Journey into Multifamily Maintenance11:32 Transitioning to Real Estate and Investments19:01 The Importance of Education in Maintenance33:24 Advocacy and Community Involvement🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at ⁠www.multifamilymedianetwork.com⁠ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

In this episode of Beyond the Work, Chris Caramanica and Dani Black discuss the multifamily maintenance industry, focusing on the challenges of communication between suppliers and operators. They explore the importance of building relationships, understanding the roles of deciders and gatekeepers, and the need for suppliers to conduct thorough research to effectively engage with potential clients. The conversation emphasizes the significance of trust, honesty, and the evolving landscape of communication in the industry. In this conversation, Chris Caramanica and Dani Black discuss the nuances of effective communication in sales and marketing, the importance of swag, the balance between persistence and harassment, and the need for transparency in partnerships. They emphasize the significance of understanding client needs and the necessity for maintenance professionals to develop sales skills. The discussion also highlights the importance of creating productive conversations and AppWork's commitment to a client-centric approach.00:00 - Introduction to Multifamily Maintenance and Industry Insights03:04 - The Challenges of Communication in the Industry06:07 - Understanding the Role of Deciders and Gatekeepers08:56 - Building Trust and Relationships in the Industry11:58 - Navigating Supplier and Operator Dynamics14:54 - Identifying Ideal Customers and Market Fit17:52 - Effective Strategies for Supplier Engagement19:46 - The Art of Effective Communication21:08 - The Value of Swag in Marketing22:49 - Persistence vs. Harassment in Sales25:36 - Building Better Partnerships26:54 - The Importance of Transparency29:16 - Understanding Client Needs31:28 - Sales Skills for Maintenance Professionals34:33 - Creating Productive Conversations36:20 - AppWork's Client-Centric Approach🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at ⁠www.multifamilymedianetwork.com⁠ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

In this episode of Beyond the Work, Chris Caramanica interviews Kelsi Cory, CEO of Core Executive Recruiting, discussing the evolving landscape of maintenance roles in real estate, the importance of trades, and the universal qualities needed for career advancement. They explore the significance of networking, the role of introverts in leadership, and the concept of controlling one's narrative in career development. Kelsi shares insights on the generational shift in career expectations and the importance of being adaptable in one's career journey. The conversation wraps up with Kelsi discussing her podcasts and the value of building genuine relationships in the workplace.- Kelsi emphasizes the importance of relationships in the industry.- There is a growing need for skilled tradespeople in various sectors.- The demand for leadership roles in maintenance is increasing.- Networking internally is as crucial as external networking.- Introverts can be exceptional leaders and networkers.- Controlling your narrative is vital for career advancement.- Paying your dues is still relevant but should be strategic.- Career seasons are important to recognize and navigate.- Adaptability is key in today's job market.- Building genuine relationships can lead to career growth.00:00 - Introduction to Multifamily Maintenance and Networking03:56 - The Evolution of Maintenance Roles in Real Estate07:09 - The Importance of Trades and Career Paths09:54 - Universal Qualities for Career Advancement12:55 - The Power of Internal Networking16:01 - Networking Strategies for Introverts19:01 - Leveraging Social Media for Professional Connections23:00 - The Power of Introverted Leadership25:52 - Building Genuine Relationships in Business29:43 - Controlling Your Narrative32:44 - Navigating Career Progression and Experience37:40 - Embracing Life's Seasons38:31 - Podcasting and Sharing Voices in the Industry42:14 - End🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at www.multifamilymedianetwork.com to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

In this episode of Beyond the Work, host Chris Caramanica interviews Jason Simpson, a general contractor and owner of 180 Maintenance Solutions. Jason shares his journey from the oil industry to the multifamily maintenance sector, discussing the challenges and rewards of entrepreneurship, the importance of financial responsibility, and his commitment to training and mentoring others in the industry. He emphasizes the need for maintenance professionals to be involved in associations and the impact of providing stable careers for others.00:00 - Introduction to Jason Simpson03:57 - Journey into the Maintenance Industry07:00 - Transitioning to Entrepreneurship10:03 - Challenges of Being a New Supplier12:47 - Involvement in Local Associations15:51 - Training and Mentorship in the Industry19:11 - The Importance of Financial Responsibility22:03 - Future Aspirations and Goals25:14 - Conclusion and Reflections40:18 - End🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at www.multifamilymedianetwork.com to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

In this episode of Beyond the Work, Chris Caramanica interviews David Holland, a multifamily expert who transitioned from property management to the supplier side with Belfort Property Restoration. They discuss the importance of relationships in the industry, the challenges of cold calling, and how to leverage supplier partnerships effectively. David shares insights on disaster planning, real-life scenarios, and the role of AI in enhancing property management practices. The conversation emphasizes the value of collaboration between operators and suppliers, highlighting the untapped resources available in these partnerships.00:00 David Holland's Journey into Multifamily03:58 Transitioning from Operations to Supplier Side06:56 Building Relationships in the Multifamily Industry09:57 Leveraging Supplier Partnerships for Operators12:52 Understanding the Value of Suppliers15:45 Disaster Planning and Management in Multifamily18:56 Real-Life Disaster Scenarios and Lessons Learned24:05 Emergency Preparedness and Communication26:05 Leveraging AI for Disaster Planning28:35 Creating Effective Spec Sheets30:24 The Importance of Good Customer Service36:08 Supplier Relationships and Industry Trends41:35 Community Engagement and Industry Involvement45:27 End🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at www.multifamilymedianetwork.com to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

What does it take to turn challenges into opportunities and passion into purpose? In this episode of Beyond the Work, host Chris Caramanica sits down with Cee Brown, a maintenance supervisor whose story is as inspiring as it is powerful. From playing college basketball to becoming the second-ever NAA HD Supply Maintenance Legend winner, Cee has embraced every stage of his journey with grit, positivity, and an unshakable commitment to serving others.Cee opens up about the early struggles of being on call, the mentors who shaped his career, and how personal health battles pushed him to lead with gratitude and optimism. Through touching stories—including one about helping a resident in a life-changing moment—Cee highlights the importance of compassion, mentorship, and creating a lasting impact in the multifamily industry.What’s Covered in This Episode:Why does mentorship play such a critical role in shaping the next generation of maintenance leaders?What lessons did Cee carry from basketball into his career in the maintenance industry?The Maintenance Legend award recognizes Cee’s dedication, compassion, and positive influence in the workplace.How does Cee maintain a positive attitude while inspiring others despite personal health challenges?✅ Enjoyed this episode? Don’t forget to like, subscribe, and share so more people can join us Beyond the Work. Your support helps this community grow and keeps stories like Cee’s reaching the people who need them most.🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations!📰 Sign up at www.multifamilymedianetwork.com to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!📌 #BeyondTheWork #CeeBrown #MaintenanceLegend #MentorshipMatters #PositiveLeadership #CommunityImpact #MultifamilyIndustry #CareerJourney #ResidentExperience #PropertyManagement

What does it take to grow from a receptionist to a vice president in the multifamily industry? In this episode of Beyond the Work, host Chris Caramanica sits down with Marci French https://www.linkedin.com/in/marci-french/ , a veteran with more than three decades of experience, to unpack her inspiring career journey and the lessons she’s learned along the way. From her early days in the industry to navigating the complexities of asset management, Marci’s story is proof that mentorship, hard work, and adaptability can open doors to incredible opportunities.The conversation explores how generational differences are shaping the future of maintenance, why training is essential for protecting asset value, and the evolving role of leaders in creating more inclusive teams. Marci also reflects on her involvement with the National Apartment Association, her passion for developing future leaders, and why diversity in leadership is essential for the multifamily sector to thrive.What’s Covered in This Episode:Why do generational differences impact how maintenance and repairs are approached in the multifamily industry?What role does mentoring play in developing strong leaders and reducing turnover?The right training programs can significantly cut costs and increase asset value.How can diversity in leadership reshape the future of the multifamily industry?✅ Enjoyed this conversation? Be sure to like, subscribe, and turn on notifications so you never miss an episode that takes you Beyond the Work. Your engagement helps us bring more industry insights to professionals like you.👉 Click subscribe @MultifamilyMediaNetwork on YouTube to stay up to date on our vast network of multifamily professionals hosting podcasts on all the industry hot topics.🔗 Visit www.multifamilymedianetwork.com to sign up for our newsletter and explore our extensive library of podcasts and blogs from today’s multifamily leaders.📌 #BeyondTheWork #MarciFrench #MultifamilyLeadership #AssetManagement #MentorshipMatters #GenerationalDifferences #MaintenanceTraining #PropertyManagement #NationalApartmentAssociation #DiversityInLeadership #CareerGrowth

What does it take to lead maintenance operations in a constantly evolving industry? In this episode of Beyond the Work, host Chris Caramanica sits down with Steve Donoghue, https://www.linkedin.com/in/steve-donoghue-910a8666/ Director of Maintenance at Makor Management, https://makorcapital.com/to explore the layers of leadership, regulation, and innovation shaping the future of multifamily housing. From a surprise start in the industry to becoming a respected leader, Steve’s story is one of adaptability and insight.They talk through the real challenges behind fast promotions, the realities of the NSPIRE program, and how the shift to new refrigerants is testing teams nationwide. Steve also unpacks how technology is reshaping maintenance—from AI to 3D modeling—and why workforce development through trades training is more urgent than ever. If you're navigating the future of property management, this is the conversation you need to hear.What’s Covered in This Episode:Why are rapid promotions in maintenance creating unexpected hurdles for both workers and teams?What is the real-world impact of the NSPIRE program on housing standards?The transition to new refrigerants is already changing how maintenance teams operate.How can the next generation be encouraged to pursue trades and build long-term careers?✅ Like this episode? Don’t forget to hit like, subscribe, and turn on notifications so you never miss a future conversation that goes Beyond the Work. Your support fuels the growth of this channel and helps more professionals access insights from industry leaders.🔔 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professionals hosting podcasts on all the industry hot topics!🌐 Visit www.multifamilymedianetwork.com to sign up for our newsletter and browse our extensive library of podcasts and blogs from today’s multifamily leaders.📌 #MultifamilyHousing #PropertyManagement #MaintenanceLeadership #NSPIREProgram #Refrigerants #TechInMaintenance #WorkforceDevelopment #SteveDonoghue #McCoreManagement #BeyondTheWork #TradesCareer #FacilitiesManagement

What happens when an engineer sees an opportunity beyond the blueprint? In this episode of Beyond the Work, Chris Caramanica sits down with Ray Hespen, https://www.linkedin.com/in/rayhespen/ co-founder and CEO of Property Meld. Ray shares his unconventional path from mining engineering to multifamily maintenance, and how a fresh perspective helped reshape the way we think about property operations.Ray opens up about the origin of Property Meld https://propertymeld.com/ and its mission to reimagine the maintenance experience — not just for operators, but for residents. They talk about the real value of preventative maintenance, the power of data insights, and why communication and user-friendly tech are now non-negotiables in this space. If you're in property management or just curious about where the industry is heading, this episode will get you thinking differently about what’s truly essential behind the scenes.In this episode:Why is maintenance now one of the most critical areas of focus in property management post-COVID?What Property Meld is doing to revolutionize resident satisfaction through smarter maintenance operations.The right technology and communication strategies can directly increase resident retention and property value.How data-driven insights are shaping maintenance timelines, team performance, and the future of multifamily housing.👍 Enjoying the conversations Beyond the Work? Like, subscribe, and share to help more professionals get inspired and grow through real stories.🔔 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professionals hosting podcasts on all the industry hot topics!🌐 Visit www.multifamilymedianetwork.com to sign up for our newsletter and browse our extensive library of podcasts and blogs from today’s multifamily leaders.#BeyondTheWork #PropertyMeld #MultifamilyHousing #PropertyManagement #MaintenanceMatters #ResidentExperience #MaintenanceOperations #DataInsights #PreventativeMaintenance #MXSummit #TechInMaintenance #ChrisCaramanica #RayHespen

In this episode of Beyond the Work, Chris Caramanica sits down with Tami Fossum https://www.linkedin.com/in/tamifossum/, Vice President of Operations at RPM Living, for a meaningful conversation about what’s really needed to equip today’s multifamily maintenance teams. With over three decades in the industry, Tami offers a clear-eyed perspective on the differences between conventional and affordable housing, the impact of generational shifts, and the changing nature of training in a tech-forward world.From the importance of communication on the ground, to how platforms like YouTube can either help or hinder learning, this episode is full of practical insights. Whether you're a property manager, maintenance leader, or new to the industry, Tami’s stories and strategies offer a roadmap for adapting, leading, and staying ahead in today’s evolving workforce.In this episode:Why must training methods change to meet the expectations of a new generation of maintenance professionals?What makes communication and engagement essential for team morale and performance?The most effective maintenance teams are built on strong troubleshooting skills and continuous learning.How curated micro-learning and tech tools can improve education and retention across maintenance roles.👍 Enjoyed the episode? Be sure to like, subscribe, and share so more people can go Beyond the Work.🔔 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professionals hosting podcasts on all the industry hot topics!🌐 Visit www.multifamilymedianetwork.com to sign up for our newsletter and browse our extensive library of podcasts and blogs from today’s multifamily leaders.#BeyondTheWork #PropertyManagement #MaintenanceTraining #AffordableHousing #RPMliving #WorkforceDevelopment #MicroLearning #YouTubeTraining #MultifamilyLeadership #TeamEngagement #TamiFossum

What truly drives career growth in the multifamily maintenance industry? In this insightful episode of Beyond the Work, Chris Caramanica sits down with Berry Craven to unpack the lessons from Berry’s career—from his early days in maintenance to becoming a passionate advocate for training, teamwork, and giving back.Berry shares how the right attitude, paired with initiative, has shaped his professional path and built stronger teams along the way. He highlights the power of local industry associations, the rewards of volunteerism, and why fostering a positive culture starts with how we communicate. Whether you're new to the industry or leading a team, Berry’s wisdom offers valuable reminders about what it means to grow beyond the work.In this episode:Why does attitude matter more than experience when building a strong maintenance team?What role does volunteerism play in both personal fulfillment and professional development?The most successful teams thrive on clear communication, shared purpose, and mutual respect.How training programs and local involvement can open unexpected doors in the industry.👍 If this episode inspires you, make sure to like, subscribe, and share it with a colleague who’s ready to grow beyond the work.🔔 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professionals hosting podcasts on all the industry hot topics!🌐 Visit www.multifamilymedianetwork.com to sign up for our newsletter and browse our extensive library of podcasts and blogs from today’s multifamily leaders.#BeyondTheWork #MultifamilyMaintenance #CareerGrowth #TeamDynamics #LeadershipInMaintenance #TrainingMatters #Volunteerism #PropertyManagementCareers #WorkplaceCulture #AttitudeAndInitiative #BerryCraven

What does it take to shift perspectives in an industry where maintenance is often overlooked and career paths are unclear? In this episode of Beyond the Work, Chris Caramanica speaks with Tammy Longo https://www.linkedin.com/in/tammy-longo-8b31b67/ , whose career journey from property manager to supplier has given her a unique view of the property management industry.Tammy opens up about the importance of data-driven decisions, the need for structured career development, and how we can better support the workforce behind the properties. She draws powerful parallels between sports and property management, reminding us that context matters when measuring success. From redefining how we view maintenance jobs to highlighting the role of technology in streamlining operations, Tammy’s insights are practical, passionate, and necessary for the future of the industry.In this episode:–Why should the property management industry reframe its approach to career development and job perception?–What role does data context play in smarter decisions and better leadership?–The industry often advances people without properly equipping them for new responsibilities.–How technology and real stories can help reshape the future of maintenance and workforce development.👍 Like this episode? Hit Subscribe, leave a review, and share with others who are ready to grow Beyond the Work.Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professionals hosting podcasts on all the industry hot topics!👉 Visit www.multifamilymedianetwork.com to sign up for our newsletter and explore our extensive library of podcasts and blogs from today’s multifamily leaders!#BeyondTheWork #PropertyManagement #WorkforceDevelopment #CareerGrowth #MaintenanceMatters #DataInPropertyManagement #TechInPM #MultifamilySuccess #LeadershipInPropertyManagement #PropertyManagementCareers #SupplierStories #TammyInPM

How can professionals thrive in an industry that thrives on connections—even if networking doesn’t come naturally? In this episode of Beyond the Work, Chris Caramanica sits down with Tara Samuels to unpack her inspiring journey in the multifamily industry. Tara shares how mentorship shaped her career and why building genuine connections—especially for introverts—is more attainable than it seems.This honest and empowering conversation goes beyond surface-level advice. Tara opens up about the importance of mindset shifts, creating safe spaces at work, and the power of emotional support in both personal and professional settings. Plus, she shares her unique approach to stress management in the workplace (spoiler: it involves your favorite snack!). Whether you're a seasoned leader or just starting your career, this episode is packed with real-world wisdom.In this episode:Why is mentorship and emotional support critical for success in the multifamily industry?What is Multifamily Mentor Matchmaking, and how does it help professionals grow their careers?The multifamily industry offers diverse paths but needs greater representation, especially in maintenance roles.How mindset shifts, safe spaces, and intentional communication transform networking and workplace dynamics.👉 Don’t forget to like, subscribe, and share to help grow the Beyond the Work community!🎯 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professional-hosted podcasts covering all the industry hot topics!🌐 Visit www.multifamilymedianetwork.com to sign up for our newsletter and browse our extensive library of podcasts and blogs from today’s multifamily leaders!#BeyondTheWork #MultifamilyIndustry #TaraSamuels #MentorshipMatters #NetworkingTips #ProfessionalGrowth #PropertyManagement #CareerDevelopment #MindsetShift #SafeSpacesAtWork #EmotionalSupport #CommunityBuilding #MultifamilyMentorMatchmaking #WorkplaceWellness

What happens when you blend leadership, authenticity, and heart in property management? In this episode of Beyond the Work, Chris Caramanica sits down with industry leader Kim Hurd, whose career journey is as inspiring as it is relatable. From her early days as a leasing consultant to spearheading initiatives that foster real connection, Kim brings a refreshing take on leadership rooted in experience, empathy, and intentionality.Kim opens up about her passion for training and development, the creation of Meal Mates, and navigating the personal side of life as a mother of three—including her experiences parenting a child with autism. This heartfelt conversation is filled with wisdom on work-life balance, the realities of business travel, and how staying grounded in both personal and professional life makes all the difference.In this episode:Why does grace and personal connection matter more than ever in today’s fast-paced work environment?What sparked the creation of Meal Mates, and how it’s helping teams connect in meaningful ways.The Apartmentalize 2025 event is shaping up to be a major moment for the multifamily industry.How Kim balances leadership, motherhood, and professional growth while staying grounded in her values.➡️ Listen now to be inspired by Kim's story—and don’t forget to like, subscribe, and share to support the show!🎯 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professional-hosted podcasts covering all the industry hot topics!🌐 Visit www.multifamilymedianetwork.com to sign up for our newsletter and browse our extensive library of podcasts and blogs from today’s multifamily leaders!#BeyondTheWork #KimHurd #MealMates #PropertyManagement #LeadershipWithHeart #WorkLifeBalance #AutismAwareness #GraceInLeadership #Apartmentalize2025 #WomenInLeadership #TrainingAndDevelopment #PersonalGrowth #RealConnections #MultifamilyIndustry #IntentionalLiving #MentalHealthMatters

In this compelling episode of Beyond the Work, host Chris Caramanica reunites with Katie Ritter and Jake Hughes from Widewail to explore the latest insights from the 2025 Voice of the Resident report. Drawing from over a million resident reviews, they uncover the critical factors influencing resident satisfaction and retention in the multifamily housing industry.The discussion delves into the pivotal role of maintenance services, the impact of communication breakdowns, and the growing emphasis on cleanliness and trust. Katie and Jake share how technology and proactive management can address these challenges, enhancing the overall resident experience.Episode Highlights:-Why has maintenance become a central concern in resident satisfaction and retention?-What the 2025 Voice of the Resident report reveals about evolving resident expectations and feedback trends.-The report analyzed over 1 million resident reviews to identify key areas impacting the resident experience.-How property managers can leverage technology and proactive strategies to improve communication and trust with residents.Tune in to discover how these insights can inform your approach to property management and resident engagement.Don't miss out—like, subscribe, and share this episode to stay ahead in the multifamily industry.🎯 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professional-hosted podcasts covering all the industry hot topics!🌐 Visit www.multifamilymedianetwork.com to sign up for our newsletter and browse our extensive library of podcasts and blogs from today’s multifamily leaders!#BeyondTheWork #VoiceOfTheResident #MultifamilyHousing #ResidentExperience #PropertyManagement #MaintenanceMatters #ResidentFeedback #TrustInHousing #CleanLiving #TechInPropertyManagement