CACM CHAT - HOA LIFE

In this episode of CACM Chat; The HOA Life, Celeste Huecias of CACM sits down with Victoria Gish, CCAM, a Vision Award recipient for Leadership and Educational Excellence, to explore what it truly takes to create lasting client satisfaction in community management.Together, they unpack how strong leadership and continuous education go hand-in- hand with building trust, improving communication, and strengthening relationships with boards and homeowners. From defining what satisfying clients may look like to sharing real-world experiences and lessons learned, this conversation offers inspiration and practical insight for every community manager — whether you’re new to the field or a seasoned leader.Tune in to discover how educating with purpose, leading with confidence and keeping humanity at the heart of your work can transform the client experience and elevate the entire community.Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat

In this episode of CACM Chat: The HOA Life, we dive into part two of The Sh*t That Really Happens: Community Shockers Edition. Host Celeste Huecias, Communications Manager at CACM, reunites with Robert Sides, CCAM-HR.LS, to unpack the wild, unbelievable and sometimes jaw dropping stories community managers face in the field.From unexpected, naked encounters to tough situations that test patience, professionalism and morals, this episode brings you the real-life chaos of community management — complete with insightful takeaways and a few laughs along the way.Tune in for candid stories, valuable lessons and pure “did that really happen?” moments that prove the truth in HOA life is often stranger than fiction.Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat

In this episode, host Celeste Huecias, Communications Manager at CACM, sits down with Robert Sides, CCAM-HR.LS, from Regatta Seaside Homeowners Association, to dive into the wild world of media and management. From Tom Cruise-worthy characters to jaw-dropping news stories, they unpack the unpredictable (and sometimes unbelievable) moments that happen when community management meets the press.Get ready for the relatable stories of feeling like Sherlock Holmes, candid insights, a few laughs and real talk about the sh*t that really happens when managers find themselves in the media spotlight.Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat

In this episode, host Celeste Huecias of CACM sits down with Pauline Madduma, CACM’s Director of Education & Credentialing, to share an exciting new opportunity in the world of community management education.CACM has partnered with Santiago Canyon College to launch a Community Management Program designed to prepare the next generation of industry professionals. Tune in to learn about what this program offers.Whether you’re starting your career or leveling up your skills, this program provides the foundation to thrive in the fast-growing field of community management. From ethics and legal compliance to practical management tools, students will gain the knowledge and connections they need to succeed.Don’t miss this episode and click here to learn more.https://cacm.org/education/santiago-canyon-college/Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat

This week’s episode of CACMChat: The HOA Life, guest host Alia Saouli of CACM dives deep into the world of leadership, mentorship, the importance of setting healthy boundaries in our industry and more. Joining the conversation are Robin Romo, CAMEx, MCAM-HR, and Robert L. Smith, MBA, CCAM-HR, who bring their insight, experience and practical advice to the table. Together, they share valuable perspectives on professional growth, balancing responsibilities and fostering strong connections while maintaining balance.Whether you’re a seasoned professional or just starting out, this episode is packed with takeaways you won’t want to miss.Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat

Join guest host and CACM Communications Manager, Celeste Huecias, for a quick roundup of all the latest news and happenings at CACM! From upcoming Fall Forums and our High Rise & Large-Scale Summit to Golf Trick-or-Tee events, legislative updates on AB 130 and a warm welcome to our newest team members—Celeste covers it all and more. Stay in the loop and get ready for another exciting season with CACM!Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat

In this episode of CACMChat: The HOA Life, CEO Tom Freeley welcomes Charlotte Allen of Socher Insurance Agency, a HUB International Company, for a myth-busting conversation about the California FAIR Plan. Drawing on over 20 years in the HOA insurance industry and on her recent article on the topic, Charlotte breaks down what’s changed, what’s misunderstood and what community managers really need to watch out for.From wildfire risk and shrinking admitted markets to misleading guidance and growing confusion around surplus lines vs. the FAIR Plan, this episode and Charlotte’s article serve as a guide for navigating California’s complex insurance landscape with clarity and confidence.Tune in for real talk, expert perspective and practical tips for protecting your communities in today’s hard insurance market.Check out Charlotte’s article today: https://cacm.org/resources/california-insurance-regulations-article-by-charlotte-allen/Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat

In this episode, guest host Celeste Huecias sits down with Karen Kokowicz, CCAM, President and Owner of Coro Community Management & Consulting, to explore the heartfelt journey behind the creation of Happy Minds Network, a peer-to-peer support group built by and for CID managers.With nearly 30 years in the industry, Karen shares how personal loss, professional insight and a desire for connection inspired her to build a space where community managers can find encouragement, empathy and collaboration. Her career has spanned portfolio management, on-site leadership, company ownership and service in key industry roles, including as co-chair of CACM’s LA Regional Committee. Today, she’s channeling that experience into creating a more supportive and sustainable future for CID professionals.Whether you’re a manager seeking support, a leader looking to foster wellness on your team or simply curious about the power of peer connection, this episode is a must-listen.For more information about Happy Minds Network, head to: happymindsnetwork.orgTo read the full article in our Vision Magazine, head to:https://issuu.com/californiaassociationofcommunitymanagers/docs/vision_-_fall_2024_final_issuuLinks & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat

We’re back with another round of you’ve-got-to-be-kidding-me HOA stories! From emotional support chickens and elephant birthday requests to a homeowner who thought the HOA was a scam, these real-life manager submissions prove that truth is definitely stranger than fiction. CACM’s Celeste Huecias shares some of your wildest stories of community management. These tales are full of laughs, head shakes and moments that’ll make you say, “Yep, been there.”Have a wild HOA story of your own? Email us at podcast@cacm.org, we just might feature it next time.Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat

In this episode, CACM’s Celeste Huecias chats with Maria Hernandez, MCAM, CCAM- PM, about her 20+ year journey in community management and the launch of her company, Tailored Management Solutions (TMS).Maria shares what inspired her to start TMS, the importance of honesty and humility in leadership, and why taking chances can open new doors in the industry. A must-listen for anyone curious about building a business with heart in the HOA space.Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat

What does it really mean to serve on the CACM Board of Directors? In this episode, host Tom Freeley sits down with Jeremy S. Wilson, CAMEx,CCAM, Vice Chair of CACM’s 2025 Board of Directors, for a candid conversation about board service, leadership and professional growth.From what inspired him to get involved to the day-to-day responsibilities of a board member, Jeremy shares how serving has shaped his career and why contributing to our industry in a small way is essential to creating a larger impact for managers everywhere. Interested in applying? The deadline to submit your application is August 14th at 5 PM. For more information, visit our website at www.cacm.org.If you’re thinking about stepping into a leadership role, this episode offers real insight—and inspiration.Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat

In this episode of CACMChat: The HOA Life, guest host Celeste Huecias is joined by Kathryn Henricksen, CAMEx, CCAM, for an insightful conversation on ethics and professional standards in the community management industry. Kathryn shares her journey in the HOA world, her role within CACM’s Professional Standards Committee and why ethics are the foundation of effective, trustworthy management.The pair dive into what the Professional Standards Committee does, how it supports integrity in the industry and review key elements of CACM’s Code of Professional Ethics and Standards. Whether you're a community manager, board member or just curious about how professionalism shapes our field, this episode offers valuable takeaways and a reminder that when it comes to ethics, “you either have them or you don’t”.Resources mentioned:CACM Code of Professional Ethics and Standards:https://cacm.org/resources/code-of-ethics/Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat

Guest host Celeste Huecias from CACM sits down with CACM’s Educational Events Coordinator Korinna Peterson to talk about all things education. From current and upcoming events to ways to get involved, this quick episode has everything you need to stay in the know. Whether you're a manager or industry partner, tune in for a fast track to what’s happening in the world of CACM education!Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat

In this episode of CACMChat: The HOA Life, guest host Alia Saouli of CACM sits down with Tera Willis, CCAM, of Vintage Group Management and Amy Hawkins, CCAM, of Menas Realty Group for an honest, manager-to-manager discussion. With different levels of experience and working in separate regions, Tera and Amy bring diverse perspectives to shared industry challenges. From special assessments to electronic balloting and beyond, tune in for a realistic, relatable conversation that speaks to the everyday experiences of community managers across California—and you may gain some new insights and tips from your industry peers along the way.Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat

In this week’s episode of CACMChat: The HOA Life, Alia Saouli and Celeste Huecias of CACM sit down and have a candid conversation about community management. This crash course episode dives into what the industry is all about, the kind of person it takes to thrive and how to find your place in this unique and rewarding field.With reflection on the years she managed, Saouli, shares with industry newcomer, Huecias, insight into real-life challenges, growth opportunities and resources available for you to connect and thrive in the field. Whether you're just starting out, simply curious or want to learn a bit more about CACM, you’ll get tips on how to prepare, why it’s important to get involved and what resources are out there to support both you and your boards.But don’t let the conversation end with the two of them—listen today and send us your questions or feedback. We’d love to hear from you!Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat

In this week’s episode of CACM Chat: The HOA Life, guest host Alia Saouli sits down with Kendrah Kay, CAMEx, CCAM, of Powerstone Property Management to break down personality types in the industry. With the conversation centered around the Enneagram diagram, Alia and Kendrah explore how understanding personality types can help you highlight the strengths within your team, board or homeowner community—and how to better navigate those points of opportunity (as Alia likes to say).From Type 1 perfectionists to Type 9 peacemakers, this episode dives into how Enneagram awareness can elevate your leadership, communication and collaboration in the HOA world. Whether you're managing a community, sitting on a board or just trying to keep the peace at the next meeting, there's something in this chat for you. Want to discover your own Enneagram type? Take the test and gain an even deeper insight into this week’s episode: The Enneagram Personality Test or download the Enneagram App https://enneaapp.com/Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat

In this episode of CACMChat: The HOA Life, guest host Alia Saouli of CACM sits down with board member, Kendrah Kay, CAMEx, CCAM of Powerstone Property Management, ACMC. The pair share candid conversation on the realities of managing HOA communities—and most importantly, the residents. From wild resident stories to valuable tips on handling tough situations, Kendrah offers serious insight from both a manager and leadership perspective. Whether you’re dealing with dream residents or nightmare scenarios, this episode is packed with practical strategies and relatable experiences. Don’t miss this must-listen discussion on navigating the good, the challenging and everything in between!Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat

In this week’s episode, guest host, Celeste Huecias, of CACM sits down with The Management Trusts Diane Houston, CAMEx, CCAM, to dive into the key takeaways from the NorCal law Seminar and what to look forward to in SoCal. With over 35 years in the industry, Houston breaks down the executive track—a first for this year’s event— and why high-level discussions are essential. With SoCal Law Seminar kicking off this week, we also look ahead to the sessions, topics and trends that are shaping the industry. Whether you're attending in person or considering joining in the future, Houston shares key tips on maximizing your experience. Tune in today to join in on the educational fun!Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat

In this episode of CACM Chat: The HOA Life, guest host Alia Saouli of CACM sits down with Alfred Logan, CCAM-LS, of Spring Valley Lake Association, to dive into the critical topic of safety and security. Whether you're a large-scale manager or overseeing a smaller community, having a solid evacuation plan and security strategy is essential.With over 17 years of industry experience—and a career that began in the safety and security sector—Logan shares expert insights on protecting properties and ensuring the well-being of residents. But safety isn’t just about physical security; it’s also about safeguarding your own mental health. Tune in as Logan provides valuable advice on maintaining balance and resilience while managing the demands of the job.Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat

In this special LA Fire edition of CACM Chat: HOA Life, we tackle one of the most pressing issues affecting community associations in California—the aftermath of wildfires. Join guest host Alia Souli of CACM as she sits down with Shant Karnikian, Esq., managing partner at Kabateck LLP, and an expert in complex litigation, including insurance and property damage claims. Shant provides invaluable insights on navigating insurance claims, understanding policy coverage and exploring legal avenues for recovery after a disaster. Whether you’re an HOA manager, board member or homeowner, this episode offers practical guidance on protecting your community and preparing for future risks. Don’t miss this critical discussion.Links & Resources:Visit us at www.cacm.orgTo listen to other podcast episodes, go to https://cacm.org/podcast/Follow us on social media: @cacmchatLinkedIn: https://www.linkedin.com/company/cacm/Facebook: https://www.facebook.com/CACMchat/Instagram: https://www.instagram.com/cacmchat/X: https://x.com/CACMchat