Wellness Center Creators

You've been through four front desk hires in a matter of months. You're hiring out of desperation, barely hanging on, and sure the next applicant won't even show up. So you go to a spin class, then rush to the interview drenched in sweat. Somehow, that person is still on your team 10 years later.Not every hiring story ends that way, and that's what Kendall Hagensen and Anna Rudel explore in this episode. They share the things they would never do again as wellness center owners, mistakes that made sense at the time but look different with hindsight. They cover creating a role around a person instead of what the business needs, keeping someone on the team too long out of fear, and confusing generosity with a good compensation plan. They also name the mistakes that cost them the most money: not putting leadership in place sooner and trusting outside vendors at face value.Along the way, they get honest about why they're grateful for even the roughest lessons, and they leave you with an invitation. What are you doing right now that future you would say you don't need to do anymore?If you've ever hired out of desperation, this one is for you.Get all the links, resources and show notes here: https://wellnesscentercreators.comAnd for information Bloom and Grow Monthly Mastermind Groups, go to: https://www.wellnesscentercreators.com/group-coachingSponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

In Washington State, some therapists are waiting 6 to 9 months for their license to be approved, right in the middle of a shortage of clinicians. It's one more sign of how strained the system is, and how heavy the judgment can feel for providers trying to build sustainable careers.In this episode, Kendall Hagensen and Anna Rudel tackle the “no-win cycle of shame” around insurance versus private pay. Accept insurance and you may be told you're undervaluing yourself. Skip it and you may be told you're making care inaccessible. Kendall shares what she was taught in graduate school about “doing your time” in community mental health, and why self-sacrifice is a privilege not everyone can afford. Anna brings her perspective from the acupuncture world, including why no single small business can fix the failures of the American healthcare system.They also talk about why profit pays for support staff and a safety buffer, and whether a year of copays really costs less than a few months of out-of-network care.Along the way, they admit they don't have all the answers, only an honest conversation worth having.If you run a wellness center and have ever felt guilty about how you get paid, this one is for you.Get all the links, resources and show notes here: https://wellnesscentercreators.comAnd for information Bloom and Grow Monthly Mastermind Groups, go to: https://www.wellnesscentercreators.com/group-coachingSponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

Good vibes will not fix a dropped ball. In wellness workplaces, it's tempting to lean on positive energy, compassion, and a little space when a hard conversation is what's really needed. That habit has a name: spiritual bypassing.In this episode, Kendall Hagensen and Anna Rudel get candid about where they've tolerated things too long. Anna shares how handmade welcome cards for new patients, a policy she put in place 20 years ago, quietly stopped getting written, why she let it slide, and the moment she decided she wasn't willing to compromise anymore. Kendall describes a provider who said they needed three months to process a request energetically, and what she does differently now.They also dig into why wellness work looks easy to patients but isn't easy behind the scenes, how to hold compassion and accountability at the same time, and how small corrections can become part of the culture without drama. Anna also shares why she calls it lazy thinking when team members use good vibes to explain their behavior. She admits it was the first time she'd heard the phrase spiritual bypassing, which leads to Kendall's clear definition.If you lead a team in the wellness world, this conversation will make you rethink what positive leadership really looks like.Get all the links, resources and show notes here: https://wellnesscentercreators.comAnd for information Bloom and Grow Monthly Mastermind Groups, go to: https://www.wellnesscentercreators.com/group-coachingSponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

What if a healthy wellness center isn't one without conflict, but one that knows exactly what to do when conflict shows up? Because it will show up: a snippy comment in an all-staff meeting, a hurt feeling nobody names, a well-meaning leader who hovers a little too close.In this episode, Kendall Hagensen and Anna Rudel get honest about how they handled repair in the early years of their clinics and how they handle it now. Kendall admits she once tried to prevent every bad experience by buying the team lunch every week, only months after opening with no money to spare. Anna shares that she leaned on “maintaining integrity” long before she had a defined way to repair.Then the two walk through a five-part framework any wellness center leader can use: Recognize, Receive, Responsibility, Repair, and Return. Along the way you'll hear why “I'm sorry you felt that way” lands as dismissive, how impact and intent can both be true, what happened when a team member asked Kendall to stop micromanaging, and why the follow-up conversation two months later is the step most leaders skip.If you want people who care about their work to stay on your team, this conversation is for you.Get all the links, resources and show notes here: https://wellnesscentercreators.comAnd for information Bloom and Grow Monthly Mastermind Groups, go to: https://www.wellnesscentercreators.com/group-coachingSponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.

Every day is a choice. Get up. Lead the team. Care for the patients. Manage the business. Hold the vision. Do it all through pain, through fatigue, through uncertainty, through a body that doesn't always cooperate. And then do it again tomorrow.In this brief, unscripted episode, Kendall steps away from strategy and tactics to send a direct message to the wellness center owners and practitioners living with chronic illness—because she is one of them. As someone who has lived with multiple sclerosis for 20 years, Kendall speaks to the particular loneliness of holding leadership responsibility while managing a chronic condition that most people around you may not fully understand."I just want to say that I see you," she says simply. "And it's hard to do in the beginning when you're going through that process, and it's hard to do 20 years later when you've been dealing with it for this long."She speaks honestly about her own recent experience—navigating immunocompromising MS medication, waking up with an infection, and battling a new phase of debilitating migraines that led her to cancel an entire day. And she names what so many chronic illness business owners feel but rarely hear validated: "It's okay to cancel things."Short, unscripted, and deeply human, this episode is a reminder that showing up imperfectly is still showing up—and that the impact you're making is real, even on the hardest days.Get all the links, resources and show notes here: https://wellnesscentercreators.comAnd for information Bloom and Grow Monthly Mastermind Groups, go to: https://www.wellnesscentercreators.com/group-coachingSponsored by Jane App, Jane offers online booking, charting, scheduling, secure video and invoicing on one secure, beautifully designed system: https://jane.app/ Use code wellness1mo for a one-month grace period on your new Jane account.