Claim OwnershipThe Elevated Hospitality Podcast
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© Tal Shnall
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The Art of Hospitality Podcast is a learning and development platform that will help you elevate your hospitality and customer service skills to the next level.
43 Episodes
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In this episode, Tal shares the CARE model of guest connection!
What are the characteristics of the attitudes in hospitality?
Success in hospitality depends on how effectively we can understand and relate to how our guests feel at each interaction.
The positive effects of equipping others are remarkable. It does take intentionality, commitment and grit to the process. Take others with you and help them become the best version of themselves.
First impressions set the tone for your guests experience. You want to always exceed those moments and wow your guests from the moment they arrive!
What does it take to coach and empower your team to elevate their hospitality?
Is there a distinction between service and hospitality? Do we need both to create genuine connections and provide exceptional service?
Tal invited Layne Wheeler who is a world renowned concierge dedicated to delivering exceptional elevated guest experiences.
Our last conversation with world renowned excellent service trainer Bernie Vasquez. He shares his passion and love for soccer and what legacy he wants to leave behind.
Bernie Vasquez and Tal discuss best practices and strategies to train people in luxury hospitality.
Tal invited one of his mentors to the show. Bernie Vasquez is a world renowned luxury hospitality trainer working with the most prestigious hospitality brands in the world.
This is part three of the conversation with Bill Bretches. He shares his vision for his legacy.
Bill Bretches shares how to elevate your company culture to the next level.
Joining Tal on the podcast is one of his mentors, Bill Bretches. You don’t want to miss this one.
Tal shares five strategies on how to empower your employees and make them thrive
In this episode, Tal shares six strategies that are shaping luxury hospitality from his experience in working with luxury hotels brands. This is part one.
Why is it important to remember that we are performing for our guests and delivering exceptional service.
A conversation with Luis Aguilar VP of Operations for Structure Hospitality!
If every business can adopt a hospitality mindset, they’ll win more customers and repeat business. In this episode, I will share with a few strategies on how to have the hospitality mindset for your business.
In this episode, I share a great story and strategies on how to be memorable and make a positive difference with our guests.
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