WiseOnWater podcast

In the final episode of Season 1, ‘The future of UK water’ host Natasha Wiseman speaks with two pivotal figures in the UK's water sector: Mark Lloyd, CEO of The Rivers Trust, and Tania Flasck, Director of Water Operations at Southern Water. The conversation explores the unprecedented challenges and opportunities facing the UK's rivers and water systems.  Mark provides a grassroots perspective on the state of our rivers, the complexities of pollution, and the power of local action. Tanya offers an inside view from a major water company, discussing the challenges of ageing infrastructure, climate change, and the crucial need for collaboration and innovation. Together, they paint a comprehensive picture of a sector at a critical juncture, highlighting the need for collective effort, from government and industry to the individual "water citizen," to secure a resilient water future. Takeaways:Our rivers are in poor health. Despite some successes, pollution from agriculture, a growing population, and new demands are putting immense pressure on UK rivers.The regulatory system needs a reset. The current framework is confusing, and a new "super regulator" is proposed to provide clarity and strategic direction.Collaboration is key. Local, collaborative projects that bring together communities, charities, and businesses are the most effective way to tackle complex water issues.Pollution is a multi-faceted problem. We must address all sources of pollution, not just sewage, including agricultural runoff, highway pollution, and household chemicals.Water companies are part of the solution. The industry is actively working on innovative projects and collaborations to improve resilience and sustainability.We can all help. The "water citizen" concept urges the public to take responsibility for their own water use and disposal, contributing to a collective solution.

In this episode of the WiseOnWater podcast, host Natasha Wiseman engages with experts from two major water companies to discuss the critical intersection of energy and water. The conversation with Pete Vale, carbon and circular economy architect at Severn Trent Water and Xiang Cheng, head of energy and carbon at Thames Water, delves into the challenges and innovations surrounding carbon reduction and energy efficiency in the water industry, particularly in light of the 2030 net zero targets.  Key themes include the energy-intensive nature of water treatment, the importance of collaboration and innovation, and the need for a conscientious approach to sustainability. Takeaways: The water industry is energy-intensive, using about 3% of the UK's energy Effluent quality must remain a priority while reducing energy consumption Innovative technologies like anaerobic digestion are key to renewable energy generation Collaboration across water companies accelerates progress towards net zero Real-time data analysis is crucial for identifying inefficiencies Drones and AI are transforming asset management in the water sector Carbon reduction should be embedded in all decision-making processes Understanding emissions variation is essential for effective management The supply chain plays a vital role in achieving energy efficiency goals Conscientiousness in resource use is essential for future sustainability 

This episode dives into the crucial and often challenging topic of water industry regulation in the UK.As one of the most heavily regulated sectors, water faces a complex web of oversight designed to balance consumer protection, environmental sustainability, and vital infrastructure investment.Natasha examines the roles of key regulatory bodies, including economic regulators such as Ofwat and the Water Industry Commission for Scotland (WICS), environmental overseers like the Environment Agency, Natural Resources Wales, and SEPA, as well as the Drinking Water Inspectorate, which ensures water quality.In this insightful conversation, Natasha is joined by two leading voices in the sector: Jeevan Jones, Head Economist at Water UK, and David Satti, Chief Executive of WICS. Together, they tackle critical questions including: How can regulation effectively incentivise sustainable and innovative water management? What truly defines "good" regulation? And what changes could lead to improved outcomes for consumers, the environment, and the industry?Takeaways:· The multifaceted landscape of water industry regulation in the UK· The roles of economic regulators (Ofwat, WICS), environmental regulators (Environment Agency, Natural Resources Wales, SEPA), and water quality regulators (Drinking Water Inspectorate)· The delicate balance between consumer protection, environmental sustainability, and infrastructure investment· Strategies for regulation to incentivise sustainable and innovative water management.· Defining and achieving "good" regulation

In episode 9 of the WiseOnWater podcast, host Natasha Wiseman discusses the critical importance of collaboration in the water sector with guests Mike Rose, Chief Executive of UKWIR, and Jo Harrison, strategic planning and sustainability director at United Utilities.  They explore how effective partnerships can drive innovation, tackle climate change, and improve water management practices. The conversation highlights the need for diverse perspectives, community engagement, and the role of technology in shaping a sustainable water future. Takeaways Collaboration is essential for addressing water sector challenges. UKWIR aims to enhance research and innovation through partnerships. AI can significantly improve decision-making in water management. Diversity in teams leads to better problem-solving. Community engagement is crucial for effective water management. Sustainable drainage systems can mitigate flooding risks. Partnerships with NGOs enhance understanding of local needs. Regulatory collaboration can support innovation in water management. The value of water must be communicated to the public. Long-term planning is necessary for climate resilience. Keywords water management, collaboration, innovation, sustainability, UKWIR, United Utilities, AMP8, climate change, community engagement, research 

This episode of the WiseOnWater podcast delves into the critical themes of customer empowerment and the dynamic changes shaping the water industry.  First, host Natasha Wiseman engages in a thought-provoking conversation with Mumin Islam about the need for stronger relationships between water companies and their diverse customers. They explore the challenges of building trust, the transformative power of innovation in enhancing customer engagement, and practical strategies for effective communication and community outreach.  The discussion underscores the vital importance of equity, diversity, and inclusion in ensuring water services meet the needs of all communities. In the second part of the episode, Natasha speaks with Bob Taylor, Chief Executive, Portsmouth Water. With 40+ years' experience in the sector, Taylor provides a unique perspective on the evolving landscape of the water sector. He also outlines Portsmouth Water's future plans, including the implementation of smart metering and how this will be vital in enhancing customer communication and empowering them to make water-saving choices. Taylor emphasises the importance of building and maintaining customer trust, advocating for collaborative approaches to water conservation and a deep respect for water as a finite and precious resource. Key takeaways: Customer empowerment: Placing customers at the heart of water company strategies is essential for building stronger relationships and improving service delivery. Trust: The water sector faces ongoing challenges in building and maintaining public trust, requiring proactive and transparent efforts. Innovation: Embracing innovative solutions can enhance communication, improve services, and ultimately, foster greater customer confidence. Regular communication and transparency: Open and consistent communication is vital for keeping customers informed and building trust. Engaging with diverse communities: Tailoring engagement strategies to different communities' specific needs and preferences is key. Recognising and respecting diverse cultural practices can inform more effective water conservation initiatives. Data sharing: Utilising data effectively can lead to more innovative solutions and greater transparency in operations. Equity, Diversity, and Inclusion: Ensuring equitable access and inclusive practices are fundamental to providing effective water services for all. Listening: Actively seeking and responding to customer feedback is paramount for effective service delivery and building strong relationships. 

In this episode, host Natasha Wiseman delves into the heart of operational efficiency within the UK water sector. Featuring insights from Richard Price, Managing Director of Wastewater Services at South West Water, and Duncan Wildgoose, Head of Wastewater at Xylem UK and Ireland, this episode explores the critical challenges and groundbreaking solutions shaping the industry's future. From ambitious AMP8 targets and the integration of AI, to the urgent need for net zero strategies and community engagement, our guests provide expert perspectives on how the sector can optimise operations and drive sustainable outcomes. Key takeaways:The UK water sector faces significant challenges requiring innovative solutions. Operational efficiency is paramount for meeting environmental targets. Collaboration, AI, and community engagement are crucial for success. Storm overflows are a key focus. Recruitment of top talent is vital. Energy efficiency and data utilisation are key drivers for operational improvement. Innovative solutions in pumping and treatment are essential. Procurement processes need to prioritise whole life costs and energy efficiency. Integrated digital solutions and collaboration are the future. 

This special edition WiseOnWater ‘mini pod’ delivers key insights from the World Water Tech Innovation Summit, in a brand-new bitesize format.  In this ten-minute podcast, attendees worldwide discuss pressing water challenges and innovative solutions.  Kieran Brocklebank of United Utilities highlights the need to blend technology, especially AI, with traditional infrastructure to combat climate change and address forever chemicals. Marcus Rink of the DWI emphasises the regulatory challenges of PFAS, advocating for international collaboration and technology exploration. Andrea Gysin from WSP explores the importance of challenging regulations to drive innovation. Elise Cartmell of Scottish Water details their net-zero goals, emphasising supply chain engagement and innovation in biosolids and digital solutions. Finally, Dr Robert Bornhofen of DC Water underscores global water utilities' shared challenges. Top three takeaways: Global water utilities face remarkably similar challenges, emphasising the need for collaborative solutions. Innovation, particularly in AI and PFAS treatment, is crucial for addressing evolving regulatory and environmental demands. Regulatory frameworks must adapt to encourage innovation and facilitate the adoption of new technologies. 

In episode six of WiseOnWater podcast, host Natasha Wiseman delves into the innovation landscape within the UK water sector, and its role in driving transformation. First, Marc Hannis from Ofwat discusses the innovation fund's purpose, its impact on collaboration among water companies, the importance of commercial aspects in fostering innovation, and the significance of the supply chain and workforce development in managing the substantial investment required for future projects.  Next, Natasha speaks to Dr Angela MacOscar, head of innovation at Northumbrian Water. She discusses the company's innovation strategy, the importance of collaboration, and the transformative projects funded through Ofwat. She highlights Northumbrian Water’s Innovation Festival, a week-long event in the water sector.  MacOscar also reflects on the need for a longer-term vision in the industry and draws inspiration from historical figures like Mary Anning to encourage more women in STEM fields. Takeaways The Ofwat Innovation Fund has doubled for AMP 8. Collaboration among water companies has significantly increased due to the fund. The fund supports both water companies and non-water companies in innovation. The supply chain plays a crucial role in bringing innovative ideas to the sector. Investment in workforce development is essential for harnessing new technologies. The sector must adapt to longer planning horizons for sustainable innovation. Keywords UK water sector, innovation, Ofwat, funding, collaboration, supply chain, investment, workforce development 

In this episode of the Wise on Water podcast, host Natasha Wiseman engages with Carolyn Cadman, Director of Natural Resources at Southwest Water, to discuss the pressing challenges and innovative solutions in the UK water sector.   The conversation covers the responsibilities of water companies, the importance of nature-based solutions, and the need for increased investment in sustainable practices. Carolyn shares insights on collaborative approaches to water management, the role of the public in behaviour change, and lessons learned from global perspectives on water usage.  Next, Natasha interviews Susie Roy, Technical Director of Water Quality at WSP UK. They discuss the critical role of consultancy in water quality management, the increasing public engagement in environmental issues, and focus on biodiversity and regulatory changes in the water sector.   Susie shares insights on the importance of community involvement in environmental solutions, and the current projects WSP is undertaking to improve water quality and sustainability.  Takeaways  Water companies must balance environmental responsibilities with service delivery.  Nature-based solutions can address multiple water management challenges.  Investment in water infrastructure is crucial for sustainability.  Collaboration with local authorities enhances urban water management.  Public engagement is essential for effective water management.  Behaviour change is challenging due to low trust in water companies.  Learning from countries with lower rainfall can inform UK practices.  Nature-based solutions should be normalised in water management.  Biodiversity net gain is a priority in water management.  Regulatory changes are being enforced to improve water quality.  Consultancies play a vital role in bridging gaps between sectors.  The UK is comparable to other European countries in water management practices.   

In this episode, Natasha discusses water management with Pavan Parshad, head of data science and modelling at Severn Trent. They delve into how advanced analytics, AI, and machine learning are revolutionising water quality, operational efficiency, and failure prevention. Smart metering and innovative projects like wastewater digital twins are also highlighted.   Next, Natasha interviews Ian Thompson, managing director of Xylem UK and Ireland. They explore the challenges of digital transformation in the water sector, the role of digital technologies in meeting regulatory and business goals, and the importance of collaboration. Ian underscores the need for innovation, digital asset connection, and sustainability. He shares examples of digital solutions that have reduced pollution and improved water management.  Takeaways:  Data science is crucial for proactive water management.  AI and machine learning can predict failures before they occur.  Smart meters provide valuable insights into customer water usage.  Generative AI can enhance design processes in water management.  Innovative projects like digital twins are game changers for the industry  Digital technologies can help water companies meet regulatory and business goals by improving efficiency, reducing pollution, and enhancing sustainability.  The water industry needs to overcome challenges such as a conservative approach, slow innovation, and fragmented asset connectivity to fully embrace digital transformation.  The water sector should prioritise investment, project delivery, and the recruitment of new talent to drive digital transformation and address water challenges. 

In this episode, we delve into the complex issues facing the UK water sector.   Our first guest, Colin Skellett, a leading figure in the UK water sector, joins us to discuss the pressing challenges and priorities facing the industry and stresses the critical need for investment, particularly in the face of climate change and aging infrastructure.   In our second interview, we spoke with Karma Loveday, editor of the Water Report, about the challenges facing the UK water sector as it enters AMP8. Loveday also explores the loss of public trust in water companies and the need for improved communication and engagement.  Guest 1: Colin Skellett, Chief Executive of Wessex Water  Key discussion points:  Investment is Crucial: Skellett emphasises the need for significant investment to maintain and improve water and sewage services. Aging infrastructure and the increasing impacts of climate change necessitate a proactive approach.  Collaboration is key: The importance of collaboration with the supply chain is highlighted as a means to deliver transformative changes in infrastructure and operations.  Rebuilding trust: Skellett acknowledges the scrutiny and criticism faced by the water industry and calls for a gradual approach to rebuilding trust and restoring public confidence.  Join the industry: He encourages individuals to consider careers in the water sector, stressing their vital role in public health and environmental services.  Guest 2: Karma Loveday, Editor and Publisher of The Water Report  Key discussion points:  AMP 8 challenges: Loveday discusses the challenges facing the UK water sector as it prepares for AMP 8, including the scale of the investment program and the potential impact of Ofwat's draft determinations.  Public trust and engagement: She explores the loss of public trust in water companies and the need for improved communication and engagement to address these concerns.  The Water Report: The episode concludes with information on where to find The Water Report, a valuable resource for staying informed about the water sector.  Takeaways  AMP 8 will require a substantial increase in investment to meet regulatory requirements and address public expectations.  The importance of collaboration with the supply chain to deliver transformation in infrastructure and operations  Ofwat's draft determinations provide for increased investment but may still fall short of industry proposals.  Price rises for customers may be necessary to fund essential improvements, but companies must justify these increases effectively.  Rebuilding public trust requires greater transparency, open communication, and a commitment to environmental performance.  A united approach from the water sector, coupled with investment, transparency, and engagement, is crucial for restoring trust and attracting investment.     

Join us as we discuss the skills gap in the water industry and delve into the challenges faced by the UK water sector in recruitment and retention.  The first guest, Peter Simpson, chief executive of Anglian Water shares his perspective on the opportunities and challenges presented by the increased investment in the sector.  Our second guest, Dr. Sarah McMath, CEO of MOSL, shares her personal journey into the sector and her insights on fostering a more inclusive and supportive workplace.  Guest 1: Peter Simpson, Chief Executive of Anglian Water  Key discussion points:  Skills shortage and opportunities: Understanding the skills shortage in the water industry and the potential for growth and development.  New skill sets and traditional skills: Explore the need for both new and traditional skill sets, including digital technologies and nature-based solutions  The value of the water industry: Discover the positive impact the water industry has on society and the environment  Diversity and Inclusion: Learn about the importance of diversity and inclusion in the industry and Anglian Water's initiatives to address the skills gap  Advice for aspiring professionals: Get valuable advice for those considering a career in the water industry.  Guest 2: Dr. Sarah McMath, CEO of MOSL  Key discussion points:  Accidental entry and career path: Discover how Sarah's unexpected path led her to become a leading figure in the water industry.  Recruitment and retention challenges: Understand the difficulties the sector faces in attracting and retaining talent, particularly in terms of diversity and inclusion.  Creating inclusive cultures: Learn about the importance of inclusive cultures and policies to create a welcoming environment for all.  Mentoring and coaching: Explore the role of mentoring and coaching in supporting career development and promoting diversity.  Speaking up and supporting others: Discover the power of individuals speaking up and supporting each other in the workplace.  Takeaways:  The skills shortage in the water industry should be seen as an opportunity for growth and development.   New skill sets, such as digital technologies and nature-based solutions, are needed in addition to traditional skills.   The water industry offers meaningful and purposeful work that makes a difference in people's lives and the environment.   Collaboration and partnerships with other organisations are crucial for addressing the skills gap and attracting diverse talent.   Individuals should focus on finding a job that aligns with their passions and values rather than solely aiming for the top position.   The water sector faces challenges in recruitment and retention, particularly in terms of diversity and inclusion.   Creating inclusive cultures and policies is crucial for attracting and retaining a diverse workforce.   Mentoring and coaching can help support individuals in their career development.   It is important for individuals to speak up and support each other in the workplace.    

This episode delves into the UK water sector's current state and future prospects.   Our first guest, Helen Wakeham, provides valuable insights into the challenges and goals to be achieved. In the second part of the episode, Margaret Read discusses the infrastructure challenges and investment needs of the UK water sector.  Guest 1: Helen Wakeham, Director at the Environment Agency  Key Discussion Points:  Progress and Challenges: Helen discusses the significant improvements made in the water environment since the 1990s, but emphasises the need for accelerated progress to meet growing demands and address climate change  Collaboration and planning: The importance of collaboration between stakeholders, including regulators, water companies, and communities, is highlighted. Effective planning is crucial to ensure clean and plentiful water for future generations  Pollution and prevention: The episode explores the impact of pollution incidents and the role of data and digital technology in preventing them. Helen discusses the importance of compliance, root cause analysis, and learning from past experiences.  Future outlook: Helen shares her vision for the water sector and the importance of investing in infrastructure, technology, and human capital to achieve a sustainable and resilient water system.  Guest 2: Margaret Read, Head of Policy at the National Infrastructure Commission  Key Discussion Points:  Infrastructure investment: Margaret highlights the need for significant investment in water supply infrastructure, including reservoirs, desalination plants, and water recycling facilities.  Water pollution: The episode explores the challenges posed by water pollution and the importance of both ‘green’ nature-based solutions and ‘grey’ infrastructure to address this issue.  Collaboration and smart meters: Margaret emphasises the need for collaboration among stakeholders and the potential benefits of smart meters in managing water demand and reducing leakage.  Long-Term investment: The episode discusses the importance of long-term investment in water infrastructure to ensure resilience in the face of climate change.  Episode takeaways:  The UK water sector requires substantial investment in infrastructure.  Addressing water pollution necessitates a combination of nature-based and concrete solutions.  Collaboration and the effective use of smart meters are key to managing water resources.  Long-term investment is essential for a sustainable and resilient water future.  The UK water sector has made strides but faces ongoing challenges.  Collaboration and planning are essential for a sustainable water future.  Compliance, data-driven approaches, and learning from past mistakes are crucial for preventing pollution.  Investing in infrastructure and human capital is vital for the sector's long-term success.