The Uncharted Veterinary Podcast

Veterinary professionals often pour time, money, and energy into certifications that don’t always deliver the results they expect. In this episode, Dr. Andy Roark and Maria Pirita, CVPM break down how to decide if becoming a certified veterinary assistant, technician, or manager is truly worth it. They explore how to weigh the financial, emotional, and career impact of credentialing and share how to talk with your leaders before committing to any program. You’ll walk away with a realistic framework for evaluating your return on investment, setting clear goals, and understanding what professional growth really looks like in today’s veterinary field. Let's get into this episode!Ready to stop chasing accountability and start building it?If you’ve ever felt like you’re repeating yourself, trying to get your team to follow through, or carrying the whole clinic on your shoulders, Andy Roark’s workshop at Uncharted Veterinary Conference 2026 is for you. Join us on January 16 in Orlando for a one-day, high-impact experience where you’ll learn how to build a culture of accountability that actually works.This isn’t a series of lectures. You’ll also take part in a hands-on leadership audit to uncover what’s holding your team back, then dive into interactive coaching sessions that show you how to empower your staff to make decisions, follow through, and communicate clearly. Come learn with Andy, connect with people who are building better teams, and walk away with tools you can use the moment you get back to the clinic.Seats are limited. Claim your spot at www.unchartedvet.com and start leading with confidence today.Upcoming events: https://learn.unchartedvet.com/pages/eventsAll Links: https://linktr.ee/UnchartedVetDo you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

What happens when friendships in your veterinary clinic start to blur the line between connection and cliques? In this episode of The Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss dig into one of the most uncomfortable culture challenges in practice: favoritism. It often begins innocently, with a doctor and technician who click, who work smoothly together, and who spend time outside of work. Over time, that “we just work well together” energy can quietly turn into exclusion, frustration, and an uneven playing field that leaves the rest of the team feeling left out.Andy and Stephanie explore how favoritism shows up, why it erodes trust and collaboration, and what leaders can do when personal bonds begin to affect professional dynamics. They share practical strategies to coach your team, set boundaries without being the “fun police,” and rebuild fairness and inclusivity across your clinic. Whether you are a practice manager, medical director, or lead technician, this episode offers a clear path to strengthen your culture and support a healthier team. Let's get into this episode!You’ve spent another year juggling chaos, coaching your team between appointments, and wondering when leadership will finally feel easier. The truth is, you don’t need another lecture or cookie-cutter CE session. You need a space to recharge your leadership, sharpen your strategy, and connect with people who truly understand what you face every day.Join us for the Uncharted Veterinary Conference 2026 on January 16 in Orlando, where we’ll tackle the real problems that keep veterinary professionals stuck. Learn how to rebuild trust after burnout, navigate tough conversations with confidence, and design systems that actually work for your practice.This is not a sit-and-listen kind of CE. It’s a one-day, fully interactive event filled with workshops, honest discussions, and coaching sessions led by experts like Dr. Andy Roark, Ron Sosa, CVPM, Maria Pirita, CVPM and Tyler Grogan, CVT. You’ll leave with practical tools, a renewed sense of clarity, and a network of veterinary leaders who will help you stay accountable long after the day ends,Seats are limited and open only to the Uncharted community. Stop repeating the same year and start creating the one you’ve been working toward. Register now: https://learn.unchartedvet.com/pages/about-uncharted-veterinary-conference-2026Upcoming events: https://learn.unchartedvet.com/pages/eventsAll Links: https://linktr.ee/UnchartedVetDo you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

Your team comes back from CE full of ideas, energy, and handouts. Two weeks later, it is as if none of it ever happened. Sound familiar? In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Maria Pirita tackle one of the most frustrating challenges in veterinary leadership: how to actually implement what your team learns at continuing education events. CE should spark growth, not fizzle into forgotten notes and half-finished protocols. Andy and Maria unpack why good intentions fall apart once everyone returns to the clinic and share how to set your team up for real success before, during, and after any conference. They dive into the leadership mindset that drives continuing education implementation and the systems that keep learning alive long after the plane ride home.Want to turn CE ideas into real results? Download our free CE Implementation Facilitation Guide and help your team bring their learning back to life.Download: https://landing.mailerlite.com/webforms/landing/k4t0d5Uncharted Veterinary Conference 2026Unlock 2026 like never before! If you don’t claim your spot at the Uncharted Veterinary Conference 2026 on January 16 in Orlando, you’ll watch others pull ahead while you stay stuck where you are. This is not another passive CE day. It’s a one-day, high-intensity experience designed for veterinary professionals ready to lift their anchor and steer into the boldest phase of their career. Expect interactive leadership audits, hands-on workshops with top-tier experts like Andy Roark, and game-changing connections with peers who refuse to settle for status quo. Seats are reserved exclusively for our community and they’re ticking away. Show up or get left behind. Register here: https://learn.unchartedvet.com/pages/about-uncharted-veterinary-conference-2026Upcoming events: https://learn.unchartedvet.com/pages/eventsAll Links: https://linktr.ee/UnchartedVetDo you have something that you would love Andy and Maria to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

Veterinary client communication is at a crossroads. Teams everywhere are feeling the strain of constant calls, texts, and emails from clients who expect immediate answers. The pace of communication has accelerated faster than many veterinary practices can keep up with, creating a daily challenge: how do we stay personal and present while meeting growing digital demands?That question is at the center of a conversation between Dr. Andy Roark and Shawna Castillo on the Uncharted Veterinary Podcast, sponsored by Otto.Shawna is the Director of Care Membership Programs at Otto and co-owner of Cement Creek Veterinary Hospital in Colorado. With more than 20 years of experience in the veterinary and animal health space, she is a leader in people, process, and technology integration. Her background spans team leadership, retention strategy, client education, and process improvement.At Otto, Shawna helps veterinary hospitals implement tools that improve efficiency and strengthen client relationships through intentional automation. She is passionate about finding new ways to use technology to deepen the bond among pets, their people, and their veterinary teams.This episode is brought to you ad-free by Otto!Scribe smarter. Spend Less. When your team can focus on clients instead of keyboards, everything runs smoother: communication, continuity, compliance. Try Otto AI Scribe free for 21 days with no credit card required.Explore the latest insights in client behavior and new client communications benchmarks from the 2025 Otto Client Engagement Report.Ready to elevate operational efficiency and deliver a better experience for every pet owner who walks through the door? Book a demo with Otto to see the platform in action. Upcoming events: https://learn.unchartedvet.com/pages/eventsAll Links: https://linktr.ee/UnchartedVetDo you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

What do you do when the veterinary feedback you’re getting feels personal, unfair, or downright mean? In this episode, Dr. Andy Roark and Stephanie Goss unpack a real letter from a mother in veterinary medicine whose daughter, a new CSR, is struggling with harsh feedback and unkind coworkers in her first clinic job. From the painful moment she was told, “I don’t like your face,” to an unsettling “I don’t care” during an emergency, Andy and Stephanie explore how to tell the difference between helpful feedback and toxic communication. They dive into how leaders can model emotional intelligence, why not all feedback deserves equal weight, and how to coach young professionals to grow stronger without losing their confidence. If you’ve ever questioned how to handle criticism, balance empathy with accountability, or create a healthier feedback culture in your veterinary team, this conversation is for you. Let’s get into this episode!Uncharted Veterinary Conference 2026Unlock 2026 like never before! If you don’t claim your spot at the Uncharted Veterinary Conference 2026 on January 16 in Orlando, you’ll watch others pull ahead while you stay stuck where you are. This is not another passive CE day. It’s a one-day, high-intensity experience designed for veterinary professionals ready to lift their anchor and steer into the boldest phase of their career. Expect interactive leadership audits, hands-on workshops with top-tier experts like Andy Roark, and game-changing connections with peers who refuse to settle for status quo. Seats are reserved exclusively for our community and they’re ticking away. Show up or get left behind. Register here: https://learn.unchartedvet.com/pages/about-uncharted-veterinary-conference-2026Upcoming events: https://learn.unchartedvet.com/pages/eventsAll Links: https://linktr.ee/UnchartedVetDo you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

What happens when you mix Halloween, dice, and a veterinary leadership team? You get one of the most entertaining and insightful episodes of The Uncharted Veterinary Podcast yet. In this special episode, host Dr. Andy Roark and the Uncharted team dive into veterinary gamified learning through an original role-playing game called Uncharted Adventures. The result? Laughter, chaos, and a fresh look at how games can teach powerful lessons in communication, accountability, and teamwork inside a veterinary practice.Uncharted Veterinary Conference 2026 (Live at VMX)Get ready to chart your course for growth at the Uncharted Veterinary Conference 2026, live at VMX in Orlando on January 16. This one-day, high-energy event brings together veterinary professionals who are ready to move from inspiration to implementation. Whether you’re refining your leadership skills, looking for clarity on your next professional step, or craving a community that challenges and uplifts you, Uncharted at VMX is your chance to connect, learn, and level up. Every detail of this event is designed for meaningful interaction, deep discussion, and practical takeaways you can put to work immediately. Seats are intentionally limited to keep the experience focused and impactful. Reserve yours now and join a movement that believes in the bright future of vetmed. Register Today: https://learn.unchartedvet.comUpcoming events: https://learn.unchartedvet.com/pages/eventsAll Links: https://linktr.ee/UnchartedVetDo you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

If your veterinary team is exhausted, overbooked, and asking why you are still taking on new clients, this episode is for you. In this conversation, Dr. Andy Roark and Maria Pirita unpack one of the most common leadership challenges in a busy veterinary practice: explaining the need for new clients without overwhelming your team. They explore what’s really behind staff resistance, how to separate perception from reality, and how to use data, empathy, and collaboration to strengthen trust. You will learn practical strategies to manage client growth, improve team communication, and maintain stability while supporting your people. Let’s get into this episode!2025 Get Sh*t Done: Financial Edition (Monica Dixon Perry)Feeling overwhelmed by inventory chaos? Join us at the 2025 Get Sh*t Done: Financial Edition, where you’ll learn how to use inventory management software strategically, negotiate better supplier agreements, and forecast future needs with confidence. Take the guesswork out of your inventory and register now for this hands-on, high-impact event:https://learn.unchartedvet.com/pages/speaker-monica-dixon-perryUncharted Veterinary Conference 2026 (Live at VMX)Get ready to chart your course for growth at the Uncharted Veterinary Conference 2026, live at VMX in Orlando on January 16. This one-day, high-energy event brings together veterinary professionals who are ready to move from inspiration to implementation. Whether you’re refining your leadership skills, looking for clarity on your next professional step, or craving a community that challenges and uplifts you, Uncharted at VMX is your chance to connect, learn, and level up. Every detail of this event is designed for meaningful interaction, deep discussion, and practical takeaways you can put to work immediately. Seats are intentionally limited to keep the experience focused and impactful. Reserve yours now and join a movement that believes in the bright future of vetmed. Register Today: https://learn.unchartedvet.comUpcoming events: https://learn.unchartedvet.com/pages/eventsAll Links: https://linktr.ee/UnchartedVetDo you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbagDr. Andy Roark is a practicing veterinarian, international speaker, author, and media personality. He is the founder of the Uncharted Veterinary Conference and DrAndyRoark.com. He has been an award-winning columnist for DVM360 and the magazine Today’s Veterinary Business. His social media, website, podcast and YouTube show reach millions of people every month.Dr. Roark has received the NAVC Practice Management Speaker of the Year Award three times, the WVC Practice Management Educator of the Year Award, the Outstanding Young Alumni Award from the University of Florida’s College of Veterinary Medicine, and the Veterinarian of the Year Award from the South Carolina Association of Veterinarians. His greatest achievement however involves marrying a bad-ass scientist and raising 2 kind and wonderful daughters.Maria Pirita is a Certified Veterinary Practice Manager, Elite Fear Free Certified Veterinary Professional and former hospital administrator. In her work with Uncharted Veterinary Conference and beyond, Maria has presented to veterinarians and teams across the US and Canada on topics including veterinary marketing, feedback, team building, and positive work culture. With over 10 years of experience in veterinary medicine and over 20 years in leadership, she's passionate helping leaders develop their skills. Maria loves any activity that involves creativity or learning something new. This leads to an abundance of hobbies including crafting, traveling, cooking and aviation.

If you’ve ever felt overwhelmed by negativity in Facebook groups or struggled with whether you should even engage on veterinary social media, this episode of the Uncharted Veterinary Podcast is for you. Dr. Andy Roark and Stephanie Goss dig into the stress that comes from online reputation battles, why comment section arguments rarely work in your favor, and how to set healthy social media boundaries while still using platforms for client connection, practice marketing, and online reputation management. Whether you’re a veterinary practice manager, owner, or associate veterinarian, you’ll walk away with clarity on when to step back, when to lean in, and how to protect your energy while still reaping the benefits of social media for your clinic. Let's get into this episode!Uncharted Team Leads Summit 2025Mark your calendar for October 15, 2025 for the Uncharted Team Leads Summit. This interactive one-day event is designed for veterinary supervisors and team leads who want to strengthen communication, build confidence, and guide their teams with purpose. You will explore how to manage venting constructively, apply AI tools effectively, and shape your role so it serves you rather than drains you. With RACE approved CE and small-group workshops, this summit delivers growth and practical skills you can put to work immediately. Seats are limited, so reserve yours today. Register here: https://learn.unchartedvet.com/products/live_events/team-leads-summit-2025Uncharted Veterinary Conference 2026 (VMX)Join us in Orlando on January 16, 2026 for the Uncharted Veterinary Conference, live at VMX. This curated one-day gathering gives veterinary leaders the chance to move from ideas to real impact, gain clarity about their next steps, and connect with a community invested in the future of vetmed. Attendance is intentionally capped to preserve an immersive, high-value environment. Spots are limited, so register now to secure your place. Register here: https://learn.unchartedvet.com/pages/about-uncharted-veterinary-conference-2026Upcoming events: https://learn.unchartedvet.com/pages/eventsAll Links: https://linktr.ee/UnchartedVetDo you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

When your top-producing veterinarian starts squeezing in extra appointments, turning in higher invoices, and choosing more expensive medications, it can spark concerns about whether you have a “money hungry vet” on your team. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and veterinary management consultant Monica Dixon Perry unpack the challenges of production-based compensation, continuity of care, and staff perception. They share strategies practice owners and managers can use to protect trust, support their doctors, and keep teams aligned without sacrificing client confidence or financial stability.Monica brings nearly four decades of veterinary experience to the conversation, with a career spanning hospital leadership, consulting, and corporate partnership roles. Now a Senior Manager in BerryDunn’s Outsourced Accounting Practice Group, she guides practices in optimizing operations, improving financial health, and strengthening community impact. Monica is a trusted voice on the global veterinary speaking circuit, known for blending empathy and strategy to help teams thrive. She’ll also be speaking at the Uncharted Get Sh*t Done 2025: Financial Edition this October 29th, where she’ll dive even deeper into practical tools for veterinary leaders. Let's get into this episode!Does inventory have your head spinning? At the 2025 Get Sh*t Done: Financial Edition, Monica Dixon Perry will lead the general session, Effective Veterinary Financial Management & Analysis, where she will equip you with practical strategies to take control of reorder points, expiration dates, and rising costs. Drawing on nearly four decades of veterinary leadership and her role as Senior Manager in BerryDunn’s Outsourced Accounting Practice Group, Monica will show you how to integrate inventory management software, negotiate supplier agreements, conduct audits, and forecast demand with confidence. Register today to gain the tools you need to streamline your practice operations and strengthen your financial foundation: https://learn.unchartedvet.com/pages/speaker-monica-dixon-perrySet sail with us at the Uncharted Veterinary Conference 2026, live at VMX on January 16 in Orlando. This exclusive one-day event is designed to help veterinary leaders turn ideas into action, build confidence in their next steps, and connect with a powerful community that believes in the future of vetmed. Spots are limited to keep the experience intentional and high-impact, so don’t wait, register today.Upcoming events: https://learn.unchartedvet.com/pages/eventsAll Links: https://linktr.ee/UnchartedVetDo you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbagBio:As a Senior Manager in BerryDunn’s Outsourced Accounting Practice Group, Monica brings a wealth of knowledge in guiding veterinary practices to enhance their operations, optimize processes, and strengthen their community impact. With nearly four decades in the veterinary field, Monica offers a unique perspective, balancing empathy and insight to address the needs of her clients. She collaborates closely with stakeholders to develop tailored strategies that leverage available resources while staying at the forefront of industry trends and best practices. Monica’s career journey has spanned diverse roles in veterinary leadership, from overseeing a multi-doctor hospital to serving as Vice President of Strategic Partnerships at Mission Veterinary Partners. Monica is a frequent speaker on the global veterinary speaking circuit and is available for speaking engagements. 

When wealthy pet owners happily spend on designer collars and gourmet treats but refuse essential veterinary care, the frustration for veterinary teams runs deep. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss unpack why affluent clients decline services, how this impacts team morale, and what strategies can help bridge the gap. From shifting your mindset to mastering client communication, they share practical ways to reduce judgment, build trust, and protect your clinic culture. Let's get into this episode!Set sail with us at the Uncharted Veterinary Conference 2026, live at VMX on January 16 in Orlando. This exclusive one-day event is designed to help veterinary leaders turn ideas into action, build confidence in their next steps, and connect with a powerful community that believes in the future of vetmed. Spots are limited to keep the experience intentional and high-impact, so don’t wait, register today.Step into leadership with the support and skills you need at the Uncharted Team Leads Summit. This one-day, interactive event is designed for veterinary supervisors and leads who want to strengthen communication, boost confidence, and guide their teams with purpose. You’ll learn how to handle team venting in healthy ways, explore practical AI tools, and shape your role so it works for you instead of the other way around. With small-group workshops, RACE-approved CE, and a community that understands the realities of leadership in vetmed, this summit is the perfect place to grow. Reserve your spot today: Team Leads Summit 2025Upcoming events: https://learn.unchartedvet.com/pages/eventsAll Links: https://linktr.ee/UnchartedVetDo you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbagStephanie is a former practice manager who lives on the Olympic Peninsula in Washington State. With over 20 years of experience both on the floor and in the office, Stephanie is passionate about staff education, team culture, management and training. Stephanie loves to geek out about technology, especially Practice Management Software. She has experience as a practice manager in both private and corporate practices, ranging in size from one to seven doctors. She has experience as a consultant and trainer with AVImark software, paperlite/paperless transitions, practice management and staff training.

Ever had a case where the client was all in on helping their pet feel better, but regular in-clinic treatments just weren’t practical? Maybe it was a large dog with arthritis whose owner struggled to get them in the car. Or a client who cringes at the thought of daily medications. Dr. Andy Roark sits down with the brilliant Dr. Deb Torraca, veterinarian, rehab expert, and founder of Wizards of Paws Rehabilitation for Animals, to explore how at-home laser therapy is changing the way we manage pain, inflammation, and mobility issues in pets. This episode blends clinical insights with business innovation, making it a must-listen for veterinary professionals seeking to improve patient outcomes while also empowering clients at home. From managing osteoarthritis in French Bulldogs to implementing fleet-based lending models for rehab tools, this conversation is packed with actionable gems.This episode is brought to you ad-free by Multi Radiance!https://vet.multiradiance.com/vetPractitioner Experience: https://www.dropbox.com/scl/fi/kabvurst27bnh8ij105ct/MyRxLaser_PractitionerExperience_wMobile.mp4?rlkey=o1zx33mvhoh0fkh09fxkee53p&dl=0Pet Owner Experience: https://www.dropbox.com/scl/fi/1o5hj1cuxe3cz8mzooooy/MyRxLaser_PetOwnerExperience.mp4?rlkey=ejvb2sncs9po66usi6sdbcrlm&dl=0MyRxLaser Resources: https://info.multiradiance.com/vet/myrxlaser/resourceMRM’s product page dedicated to MyRxLaser Platform: https://vet.multiradiance.com/vet/products/my-rx-laserDebbie Torraca is a highly respected professional in the field of canine physical rehabilitation and conditioning, boasting over twenty-five years of experience. She is the founder and director of Wizard of Paws Physical Rehabilitation for Animals, where she provides specialized care to her patients. \n \n In addition to her clinical work, Dr. Torraca is an esteemed educator, teaching across the United States and contributing her expertise as a founding member of the Certified Companion Animal Therapy and Certified Canine Manual Therapy programs at North Carolina State University. \n \n Her commitment to advancing the field is evident through her active involvement in research focused on canine performance issues. Notably, she has explored the use of photobiomodulation therapy to enhance athletic performance and address conditions such as degenerative myelopathy and intervertebral disc disease (IVDD). Dr. Torraca’s dedication to both practice and education continues to make a significant impact on the health and performance of canine athletes.

When a new graduate veterinarian joins your team, they bring fresh energy, curiosity, and hope for the future. But what happens when an experienced associate begins to undermine that confidence? Veterinary workplace bullying isn’t always loud or obvious, yet its impact can be devastating. Toxic behavior drives away bright new grads, damages team morale, and creates long-term retention challenges for practice leaders. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss dig into a tough mailbag question: “Help! My associate vet is bullying the new grads.” They unpack how leaders can recognize patterns of toxic workplace behavior, the importance of documenting incidents, and strategies for protecting new graduate veterinarians while addressing associate veterinarian conflict head-on.Set sail with us at the Uncharted Veterinary Conference 2026, live at VMX on January 16 in Orlando. This exclusive one-day event is designed to help veterinary leaders turn ideas into action, build confidence in their next steps, and connect with a powerful community that believes in the future of vetmed. Spots are limited to keep the experience intentional and high-impact, so don’t wait, register today.Step into leadership with the support and skills you need at the Uncharted Team Leads Summit. This one-day, interactive event is designed for veterinary supervisors and leads who want to strengthen communication, boost confidence, and guide their teams with purpose. You’ll learn how to handle team venting in healthy ways, explore practical AI tools, and shape your role so it works for you instead of the other way around. With small-group workshops, RACE-approved CE, and a community that understands the realities of leadership in vetmed, this summit is the perfect place to grow. Reserve your spot today: Team Leads Summit 2025Upcoming events: https://learn.unchartedvet.com/pages/eventsAll Links: https://linktr.ee/UnchartedVetDo you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbagStephanie is a former practice manager who lives on the Olympic Peninsula in Washington State. With over 20 years of experience both on the floor and in the office, Stephanie is passionate about staff education, team culture, management and training. Stephanie loves to geek out about technology, especially Practice Management Software. She has experience as a practice manager in both private and corporate practices, ranging in size from one to seven doctors. She has experience as a consultant and trainer with AVImark software, paperlite/paperless transitions, practice management and staff training.

When your clinic goes through a veterinary practice sale, it can feel like the ground shifts overnight. Associates wonder what their future looks like, owners face the weight of transition, and teams question whether the culture they love will survive. In this episode of the Uncharted Veterinary Podcast, host Dr. Andy Roark talks with Dr. Gene Bauer of Blue River Pet Care about what really happens when a practice changes hands, how leaders can ease fear, and where hidden opportunities may be waiting. Curious about how to find stability and even growth in the middle of uncertainty? Let’s get into this episode!This episode is brought to you by Blue River Pet CareStep into the future of veterinary leadership at the Uncharted Veterinary Conference 2026, taking place live at VMX on January 16th in Orlando. This one-day, high-energy event is designed for practice owners, managers, and leaders who want more than ideas, they want results. You’ll walk away with actionable strategies, renewed clarity about your next steps, and meaningful connections with innovators shaping the profession. Attendance is intentionally capped to keep conversations impactful and personal, so spots are limited. Secure your registration now to guarantee your place at this exclusive leadership experience. Register here: https://learn.unchartedvet.com/pages/about-uncharted-veterinary-conference-2026Elevate your impact at the Uncharted Team Leads Summit 2025, a one-day program built for veterinary team leads and supervisors ready to step confidently into leadership. This interactive summit blends RACE-approved CE with practical tools you can use right away, including strategies for redirecting team venting, AI resources that make daily tasks easier, and frameworks for leading with authenticity. With small-group workshops, hands-on practice, and the support of a like-minded veterinary community, you’ll strengthen your communication, grow your confidence, and design a leadership role that feels sustainable and effective. Seats are limited, so register today to reserve your place at the Team Leads Summit 2025. Register here: https://learn.unchartedvet.com/products/live_events/team-leads-summit-2025Upcoming events: https://learn.unchartedvet.com/pages/eventsAll Links: https://linktr.ee/UnchartedVetDo you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbagGene Bauer, DVM, is the Medical Director of Bay Country Veterinary, which has locations in Annapolis and Crownsville, Maryland. When not in clinic, he channels his passion for animal welfare through his Business Development Specialist role at Blue River PetCare, where he builds relationships with practice owners who are interested in furthering their practice by joining the Blue River network.

When your clinic hits chaos, nothing hurts morale faster than a disappearing team member who slips away from the treatment floor when they are needed most. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackle a real mailbag case about “Brenda,” a well-meaning but frustrating employee whose habit of vanishing during busy times leaves teammates overwhelmed and resentful. They dig into why this happens, how leaders can respond with compassion and accountability, and what veterinary managers can do to reset expectations and protect team culture. Let's get into this episode!Set sail with us at the Uncharted Veterinary Conference 2026, live at VMX on January 16 in Orlando. This exclusive one-day event is designed to help veterinary leaders turn ideas into action, build confidence in their next steps, and connect with a powerful community that believes in the future of vetmed. Spots are limited to keep the experience intentional and high-impact, so don’t wait, register today.Step into leadership with the support and skills you need at the Uncharted Team Leads Summit. This one-day, interactive event is designed for veterinary supervisors and leads who want to strengthen communication, boost confidence, and guide their teams with purpose. You’ll learn how to handle team venting in healthy ways, explore practical AI tools, and shape your role so it works for you instead of the other way around. With small-group workshops, RACE-approved CE, and a community that understands the realities of leadership in vetmed, this summit is the perfect place to grow. Reserve your spot today: Team Leads Summit 2025Upcoming events: https://learn.unchartedvet.com/pages/eventsAll Links: https://linktr.ee/UnchartedVetDo you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbagStephanie is a former practice manager who lives on the Olympic Peninsula in Washington State. With over 20 years of experience both on the floor and in the office, Stephanie is passionate about staff education, team culture, management and training. Stephanie loves to geek out about technology, especially Practice Management Software. She has experience as a practice manager in both private and corporate practices, ranging in size from one to seven doctors. She has experience as a consultant and trainer with AVImark software, paperlite/paperless transitions, practice management and staff training.

When you’re the one constantly picking up the slack in your practice, frustration can quickly turn into resentment. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark sits down with Dr. Saye Clement to tackle the all-too-common struggle of feeling overworked while others seem to move more slowly. Together, they dig into why resentment creeps in, how to recognize it early, and what leaders can do to shift their mindset and protect their wellbeing without sacrificing patient care or team culture.Dr. Saye Clement brings more than 28 years of veterinary experience to the conversation, including her time as Co-Owner and Medical Director at Carling Animal Hospital in Ottawa and her current role as Manager of Clinical Learning and Mentorship with NVA Canada. With a career dedicated to mentoring, teaching, and building sustainable clinic culture, Dr. Clement offers grounded, practical advice that busy practice owners and medical leaders can put into action right away. Let's get into this episode!Uncharted Veterinary Conference 2026Chart a new course for your career at the Uncharted Veterinary Conference 2026, happening live at VMX on January 16 in Orlando. This immersive, one-day experience is crafted for veterinary leaders ready to move beyond theory and put real strategies into play. Expect bold conversations, practical takeaways, and a close-knit group of peers who share your drive to shape the future of veterinary medicine. Attendance is intentionally capped to keep it high-energy and high-impact, secure your place before it’s gone: https://learn.unchartedvet.com/products/digital_downloads/uncharted-vet-conference-2026Uncharted Team Leads Summit 2025Lead with clarity, confidence, and connection at the Uncharted Team Leads Summit. This focused, one-day program is built for veterinary supervisors and leads who want to communicate more effectively, manage team stress constructively, and take charge of their role with purpose. Through interactive workshops, hands-on sessions with practical AI tools, and RACE-approved CE, you’ll walk away with actionable skills that make leadership feel less overwhelming and more rewarding. Space is limited to keep the learning personal, sign up now and step into the summit designed just for you. Register here: https://learn.unchartedvet.com/products/live_events/team-leads-summit-2025Upcoming events: https://learn.unchartedvet.com/pages/eventsAll Links: https://linktr.ee/UnchartedVetDo you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbagDr. Saye Clement is a veterinarian with over 28 years of clinical experience. Aside from stints as an emergency veterinarian and self-employed locum, she spent the majority of her career at Carling Animal Hospital (in Ottawa, Canada) as a Co-Owner, Medical Director and Clinician. In late 2021, she stepped down from her leadership role within the hospital and assumed a role as an associate veterinarian. Outside of practice, she was honored to serve as the Director for Learning for Vet Alliance (an organization which supports independent practices in Canada) and enjoys giving the occasional lecture or workshop. She is passionate about helping others to develop great clinic culture and operational processes, and strives to provide information that can be easily implemented by busy professionals. Her current position is with NVA Canada, as Manager of Clinical Learning and Mentorship, where she is pursuing her passion for the on-going education and development of clinic teams.

Are you struggling to bring doctors on board after a hospital acquisition? In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackle the challenges of onboarding an acquired hospital, from resistant associates to the cultural shift that comes with moving from independent practice to corporate structure.They break down how leaders can build trust, create buy-in, and preserve a sense of autonomy while still implementing necessary systems. If you are navigating change in your practice group or considering how to support veterinarians through transitions, this conversation offers practical strategies and a new perspective on making onboarding successful. Let's get into this episode!Uncharted Team Leads Summit 2025Step into leadership with confidence at the Uncharted Team Leads Summit. This one-day event was designed for veterinary supervisors and team leads who want to strengthen communication, tackle tough conversations, and guide their teams with purpose. You will practice how to handle venting in healthy ways, explore AI tools that actually save time, and clarify your leadership role so it works for you. With small-group workshops, RACE-approved CE, and a supportive network that understands the reality of veterinary leadership, this is your chance to grow without going it alone. Reserve your spot today: https://learn.unchartedvet.com/products/live_events/team-leads-summit-2025Get Sh*t Done: Financial Edition 2025If managing money in your practice feels overwhelming, it does not have to stay that way. Join Uncharted’s Get Sh*t Done: Financial Edition on October 29, 2025, for a highly interactive virtual conference built for veterinary professionals who want clarity around their numbers. Learn how to streamline inventory, price your services with confidence, and set goals that drive your team forward. Through expert-led workshops, peer discussions, and CE credits, you will walk away with practical tools you can implement immediately. Spots are limited, so secure your seat now: https://learn.unchartedvet.com/products/live_events/gsd-2025Upcoming events: https://learn.unchartedvet.com/pages/eventsAll Links: https://linktr.ee/UnchartedVetDo you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbagStephanie's Bio:Stephanie is a former practice manager who lives on the Olympic Peninsula in Washington State. With over 20 years of experience both on the floor and in the office, Stephanie is passionate about staff education, team culture, management and training. Stephanie loves to geek out about technology, especially Practice Management Software. She has experience as a practice manager in both private and corporate practices, ranging in size from one to seven doctors. She has experience as a consultant and trainer with AVImark software, paperlite/paperless transitions, practice management and staff training.

Veterinary medicine is evolving faster than ever, and many leaders are struggling with the same challenge: how do you guide your team, embrace technology, and still protect the heart of our profession? In this episode of the Uncharted Podcast, Dr. Andy Roark welcomes Dr. Dave Nicol, veterinarian, practice owner, and international thought leader on veterinary leadership. Over his 20-year career, Dave has led multi-doctor teams on different continents, owned and managed four practices, and built a reputation for helping veterinary professionals find success and happiness in their work. He is also the founder of the Vet Leadership Academy and host of the Blunt Dissection Podcast, where he’s interviewed Olympians, cancer survivors, and some of the most transformative voices in and outside of veterinary medicine. Andy and Dave dig into the realities of leadership in modern practice: the risks and rewards of technology like AI in veterinary medicine, the generational shift away from “vocation” as a driving force, and how leaders can create practice cultures that actually stick. If you’ve ever worried about your team disengaging, about overreliance on technology, or about how to keep veterinary medicine meaningful in a changing world, this episode offers both inspiration and practical takeaways. Let’s get into this episode!Uncharted Team Leads Summit 2025Step into leadership with confidence and clarity. The Uncharted Team Leads Summit is designed for veterinary supervisors and team leads who want to improve communication, inspire their staff, and handle tough conversations without burning out. In this hands-on, one-day event, you’ll learn how to take control of your role instead of letting it control you, channel team frustrations productively, and even test out new AI tools for everyday practice challenges. With RACE-approved CE, interactive workshops, and a community of peers who get exactly what you’re going through, this summit will help you grow as a leader and build stronger connections. Secure your spot here: https://learn.unchartedvet.com/products/live_events/team-leads-summit-2025Uncharted Get Sh*t Done: Financial EditionDoes your clinic’s money management need a reset? Join us on October 29, 2025, for Uncharted’s Get Sh*t Done: Financial Edition, a one-day online conference packed with practical strategies to get your practice numbers under control. From inventory management and pricing strategies to setting achievable financial targets, you’ll leave with tools you can put to work immediately. Expert facilitators, small-group discussions, CE credit, and actionable resources make this event the ultimate financial tune-up for busy veterinary leaders. Registration is limited, don’t wait to grab your seat: https://learn.unchartedvet.com/products/live_events/gsd-2025Upcoming events: https://learn.unchartedvet.com/pages/eventsAll Links: https://linktr.ee/UnchartedVetDo you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

When hospitalized patients don’t have clear veterinary handoffs, treatments get delayed, communication breaks down, and teams end up frustrated. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackle one of the most common workflow headaches in veterinary hospitals: who takes ownership of hospitalized cases after day one? They dig into why confusion happens, how it impacts both patient care and client trust, and what leadership can do to put better systems in place. From separating doctor and nursing responsibilities to building buy-in and using rounds effectively, Andy and Stephanie share practical strategies that any hospital can adapt. If you’ve ever felt like your patients were getting “lost in the shuffle,” this conversation will give you clarity and tools to create consistency. Let’s get into this episode!Are you ready to grow as a leader without feeling like you’re doing it alone? The Uncharted Team Leads Summit is built just for veterinary supervisors and leads who want to build confidence, strengthen communication, and inspire their teams. This one-day interactive event helps you define your role without letting it define you, manage team venting constructively, and explore practical AI tools. Join small-group workshops, earn RACE CE credits, and connect with peers who understand the challenges exactly where you’re at. Register today: https://learn.unchartedvet.com/products/live_events/team-leads-summit-2025Tired of letting your practice’s financials slip through the cracks? Uncharted’s Get Sh*t Done: Financial Edition is a one-day, highly interactive virtual conference on October 29, 2025. Learn how to manage inventory efficiently, set pricing that reflects your value, and build financial goals your whole team can rally behind. Featuring expert-led workshops, small group discussions, CE credits, and plenty of real-world tools. This event is your shortcut to putting financial clarity into action. Seats are limited so register now: https://learn.unchartedvet.com/products/live_events/gsd-2025Upcoming events: https://learn.unchartedvet.com/pages/eventsAll Links: https://linktr.ee/UnchartedVetDo you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbagStephanie is a former practice manager who lives on the Olympic Peninsula in Washington State. With over 20 years of experience both on the floor and in the office, Stephanie is passionate about staff education, team culture, management and training. Stephanie loves to geek out about technology, especially Practice Management Software. She has experience as a practice manager in both private and corporate practices, ranging in size from one to seven doctors. She has experience as a consultant and trainer with AVImark software, paperlite/paperless transitions, practice management and staff training.

When you’re stuck working under a difficult veterinary leader, it can feel like the practice culture is unraveling and your team’s future is on the line. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Jenn Galvin dive into a mailbag letter from an office manager grappling with the fallout of a destructive practice owner. Together, they explore the reality of managing up, setting boundaries, deciding when to push for change, and knowing when it’s time to walk away. This conversation brings practical strategies and headspace resets for anyone facing leadership challenges in veterinary medicine. If you’ve ever questioned how to protect your team, your sanity, and your career in a difficult workplace, you won’t want to miss this one. Let’s get into this episode!Looking for leadership training that actually speaks to veterinary team leads? The Uncharted Team Leads Summit was designed to help supervisors and emerging leaders gain confidence, communicate clearly, and motivate their teams. In this immersive one-day event, you’ll learn how to guide tough conversations, handle staff frustrations in a productive way, and discover how AI can simplify your daily work. Expect hands-on workshops, RACE-approved CE, and peer connections that make leadership feel less lonely. Save your spot today: https://learn.unchartedvet.com/products/live_events/team-leads-summit-2025Is your clinic ready to get serious about money management? Uncharted’s Get Sh*t Done: Financial Edition, happening virtually on October 29, 2025, is a one-day conference built to transform how veterinary practices approach financial health. You’ll dive into inventory control, pricing strategies, and goal-setting methods that engage your entire team. With expert presenters, breakout groups, CE opportunities, and practical tools you can use immediately, this event delivers financial confidence you can act on right away. Spots are limited so sign up now: https://learn.unchartedvet.com/products/live_events/gsd-2025Guest Bio:I'm a spreadsheet-loving Veterinary Practice Manager with over 25 years of experience in the field. Growing my hospital and helping my team succeed through hard work, positive leadership, and humor is what gets me up in the morning. I'm an introverted inventory nerd that loves bratty beagles, dungeons and dragons, and the outdoors. I love sharing the mistakes I've made, and the things I've learned, with other hospital owners and managers so they can grow their hospitals, teams, and themselves!

When veterinary clinics run on a sink or swim culture, new hires are tossed into the job after just a few days of shadowing and expected to keep pace in a high-pressure environment without the tools or confidence to succeed. In this episode, Dr. Andy Roark and Stephanie Goss dig into why this outdated approach persists and how it fuels turnover, burnout, and inconsistent client service. They share practical strategies for building smarter, more supportive onboarding programs that work even when the clinic is short-staffed. From defining what “success” looks like in the first weeks to role-playing real client scenarios, you’ll learn how to create a culture of continuous development that keeps great team members for the long haul. Lead the Future of AI in Your Veterinary PracticeArtificial intelligence is already part of daily life in veterinary medicine, and team leads are guiding how it is used. At the Team Leads Summit, Maria Pirita will present “Smarter, Safer AI,” an interactive workshop designed to help you use AI effectively and responsibly. Learn how to identify risks, write better prompts, choose reliable tools, and create a clinic culture that embraces innovation while protecting your team and clients. The session is Zoom-friendly and full of real-world veterinary examples you can apply immediately. Register now for the Team Leads Summit at unchartedvet.com/upcoming-events.Join the Uncharted CommunityThe Uncharted Veterinary Community is where veterinary professionals come together to learn, connect, and grow. As a member, you gain access to live workshops, on-demand training, discussion groups, and resources designed to help you lead with confidence. Whether you want to strengthen your team, improve client communication, or plan for long-term success, you will find practical tools and a supportive network ready to help. Membership means you are never leading alone. Join today and start exploring at unchartedvet.com/community.Stephanie is a former practice manager who lives on the Olympic Peninsula in Washington State. With over 20 years of experience both on the floor and in the office, Stephanie is passionate about staff education, team culture, management and training. Stephanie loves to geek out about technology, especially Practice Management Software. She has experience as a practice manager in both private and corporate practices, ranging in size from one to seven doctors. She has experience as a consultant and trainer with AVImark software, paperlite/paperless transitions, practice management and staff training.