The Modern Facilities Management Podcast

In this episode of the Modern Facilities Management Podcast, Griffin Hamilton speaks with Billy Holder about his extensive journey in the facilities management and construction industry. They discuss the significant changes in the industry over the past year, the core problems faced by facilities managers, particularly regarding time management and inspections, and how innovative technology, including AI, is being utilized to address these challenges. Billy shares insights on the importance of networking and the impact of organizations like IFMA on his career, emphasizing the need for professionals to embrace technology to stay competitive in the evolving landscape.Enjoy!Chapters00:00 Introduction and Background04:53 Identifying the Main Problem10:06 Innovative Solutions in Facilities Management15:09 The Role of AI in Facilities Management19:51 Embracing Technology and Future Trends24:55 Networking and Career Impact

On this episode, Griffin Hamilton interviews Micah Remley, CEO of Robin, a workplace management platform.Micah and Griffin dive into the evolving landscape of workplace management, particularly in the context of hybrid work environments. They discuss the challenges and strategies for returning to the office, the importance of data in managing facilities, and how to create a workplace that fosters collaboration and productivity. Micah emphasizes the need for intentionality in office design and operations, drawing parallels with the hospitality industry to enhance employee experience.Key Takeaways:Hybrid work has created a disconnect between employee and management expectations.Team days can significantly improve collaboration and office attendance.Data analytics is crucial for understanding office usage and employee behavior.The role of facilities managers is evolving to include more strategic planning and data analysis.Chapters00:00 Introduction to Workplace Management02:03 The Evolution of Hybrid Work05:09 Challenges of Returning to Office09:58 Leveraging Data and Tools for Facilities Management20:02 The Future of Workplace Experience

On this episode of the Modern Facilities Management Podcast, Griffin Hamilton interviews John Price, a Facilities Director at Elevate Eye Care. They discuss John's journey into facilities management, the challenges of leadership, including imposter syndrome, and the importance of curiosity and servant leadership. The conversation also explores the integration of AI in facilities management and its potential impact on the industry. John shares his insights on team development, the role of technology, and the future of human-AI collaboration.Chapters00:00 Introduction to Leadership in Facilities Management02:49 The Journey into Facilities Management05:47 Understanding Imposter Syndrome in Leadership08:45 The Role of Curiosity in Leadership11:42 Servant Leadership and Team Development14:34 Embracing AI in Facilities Management20:32 The Future of AI and Human Collaboration

On this episode of the Modern Facilities Management Podcast, host Griffin Hamilton sits down with Michael LoVaglia, Director of Facilities Management and Real Estate for Canvas Worldwide. Michael shares his journey into the facilities management industry, highlighting the unique blend of creativity and technical skills required in the field. They delve into the concept of the "third space" and discuss how companies can create dynamic work environments that encourage collaboration and innovation. Tune in to discover insights on balancing work-life dynamics, the evolution of workspace design, and the importance of having a dedicated personal workspace. Enjoy!

On this episode of the Modern Facilities Management Podcast, Griffin Hamilton speaks with Bob Miller, the General Manager at Camp Margaritaville. They discuss Bob's journey in the hospitality industry, the importance of communication in enhancing guest experiences, and the unique challenges of facilities management in hospitality. Bob shares insights on preventative maintenance strategies, balancing emergencies with planned maintenance, and the significance of key performance indicators in ensuring operational efficiency. The conversation highlights the critical role of teamwork and communication across departments to deliver exceptional guest experiences.Enjoy!

In this episode of the Modern Facilities Management Podcast, Griffin Hamilton interviews Gerrayl Bryson, a Facilities Supervisor for the Nevada Department of Veterans Services. Gerrayl shares his journey from military service to civilian life, highlighting the skills and experiences that have shaped his career in facilities management. He discusses the unique challenges and rewards of managing facilities for veterans, the importance of safety culture, and the need for sustainability in aging facilities. TakeawaysThe importance of finding purpose in civilian life after military service.Facilities management is crucial for enhancing residents' daily experiences.A culture of safety is built through communication and empowerment.Reporting near misses can prevent future incidents.Embracing change and ambiguity is vital in facilities management.Chapters00:00 Introduction to Jeral Bryson02:33 Transitioning from Military to Civilian Life07:47 Unique Aspects of Managing Veteran Facilities10:10 The Impact of Facilities Management on Residents12:15 Balancing Immediate Needs with Long-Term Goals14:12 Sustainability and Future Planning15:36 Building a Culture of Safety19:49 Understanding and Reporting Near Misses20:00 Advice for Aspiring Facilities Managers21:22 Influences on Career Development

In this episode, Griffin Hamilton speaks with Steven Atkins, the Director of Facilities Management at Methodist University Hospital. They discuss Steven's journey into healthcare facilities management, the unique challenges faced in this sector, and the importance of compliance and paperwork. Steven shares insights on documenting tribal knowledge, emergency preparedness, and building a culture of safety. The conversation also delves into sustainability efforts and capital projects, emphasizing the role of optimization in achieving energy efficiency and cost savings. Key TakeawaysHealthcare facilities management involves navigating complex regulations and compliance requirements.Capturing tribal knowledge is crucial for maintaining operational efficiency in aging facilities.Emergency preparedness requires a multidisciplinary approach and regular drills.Sustainability initiatives can lead to significant cost savings and improved operational efficiency.Building trust with administration is essential for successful emergency management programs.

SummaryIn this episode, Griffin Hamilton is joined by industry veteran Michel Theriault to unpack a recurring pain point in facilities management: the lack of fit-for-purpose tools and the undervaluation of FM’s strategic role. With decades of experience in in-house, outsourced, and consulting environments, Michel shares compelling insights on:Why many organizations still use subpar or misaligned systems (like IT helpdesks) to manage complex FM needsThe consequences of not advocating for specialized FM software (like CMMS or CAFM platforms)How poor interdepartmental collaboration—especially with IT—can derail initiatives for yearsThe importance of positioning FM as a strategic function, not just a tactical onePractical advice for facility managers to gain business fluency, advocate for better tools, and communicate their impactThe value of professional developmentInterested in learning more? Reach out to Michel on LinkedIn

This weeks guest is David Stephenson, Studio Principal (Smart Building Studio) at Little Diversified Architectural ConsultingIn this episode, Griffin and David talk about the evolution of smart building technology and its implementation in facilities management. David shares his extensive experience in the industry, discussing the challenges faced by facility managers, the importance of change management, and best practices for technology adoption. If you'd like to learn more about Little's Smart Building Studio, check out their brochure here. 00:00 Introduction to Smart Building Technology03:01 David's Journey in Facilities Management05:48 Challenges in the FM Industry09:01 Best Practices for Change Management12:01 Implementation Strategies for Technology15:04 Integrating Smart Building Technologies18:06 Taking the First Steps in Tech Adoption

In this episode of the Modern Facilities Management Podcast, Griffin Hamilton interviews John Kunzier, president of Invisible Sun Technology. They discuss the importance of technology in facilities management, particularly IoT solutions that enhance efficiency and productivity. John shares insights on the challenges of tight margins in the industry and how small changes can significantly impact the bottom line. The conversation also covers innovative technologies like Proof of Presence, which improve service delivery and shift management from reactive to proactive. John emphasizes the value of data in justifying operational decisions and the importance of curiosity in driving career development.Enjoy!00:00 Introduction to John Kunzier and Invisible Sun Technology02:50 The Importance of Technology in Facilities Management05:58 Understanding Margins and Cost Efficiency09:04 Innovative Solutions: Proof of Presence Technology12:09 Shifting from Reactive to Proactive Management14:55 Addressing Employee Concerns with Monitoring Technology17:49 The Value of Data in Facilities Management21:01 Curiosity as a Driving Force in Career Development

In this episode of The Modern Facilities Management Podcast, Griffin sits down with Dr. Tim Unruh, Executive Director of the National Association of Energy Service Companies (NAESCO) and former Deputy Assistant Secretary for Renewable Power at the U.S. Department of Energy. Dr. Unruh breaks down how Energy Service Companies (ESCOs) are helping public institutions like K–12 schools, universities, and municipalities fund infrastructure improvements without upfront capital—while reducing energy costs, improving occupant comfort, and creating long-term operational resilience.If energy efficiency, capital planning, or deferred maintenance are top of mind for your organization, this is a must-listen conversation.ResourcesNational Association of Energy Service Companies (NAESCO)NAESCO ESCO MembersNAESCO Accredited MembersU.S. Department of Energy (DOE)Federal Energy Management Program (FEMP) (DOE)Energy Savings Performance Contract Campaign (SCEP, DOE)Energy Services Coalition (ESC)National Association of State Energy Officials (NASEO)

In this episode of the Modern Facilities Management Podcast, ⁠Griffin Hamilton⁠ interviews ⁠Scott Christopher⁠, Senior Director of Facility Operations at the historic ⁠Fox Theatre⁠ in Atlanta, GA.Scott shares insights into his extensive career in facilities management, the unique challenges of maintaining a 95-year-old venue, and the importance of balancing historical preservation with modern technology. He discusses operational strategies for maintenance, sustainability efforts, and the impact of mentorship on his career.Chapters00:00 Introduction to the Fox Theater and Scott Christopher11:50 Operational Strategies for Maintenance and Repairs20:38 Sustainability Efforts and Waste Management27:05 Mentorship and Career ImpactEnjoy!

In this episode of the Modern Facilities Management Podcast, Griffin Hamilton interviews Brandon Gorman, a facilities manager at Omnicell. They discuss Brandon's journey into facilities management, the importance of technology in the industry, and the challenges of implementing new software solutions. Brandon shares his experiences in overcoming resistance to change, the role of AI in enhancing efficiency, and the significance of mentorship in his career development.Enjoy!

In this episode of the Modern Facilities Management Podcast, Griffin Hamilton interviews Chuck Ridgeway, Automation Technology Manager at Horner AutomationThey discuss the importance of automation in facilities management, the hesitations surrounding its adoption, and the critical role of data in driving efficiency and sustainability. Chuck shares insights on starting small with automation initiatives, the significance of intelligent systems, and the future of machine learning in the industry. Enjoy!Chapters00:00 Introduction to Automation in Facilities Management04:05 Understanding Automation and Its Misconceptions06:15 Starting Small: The First Steps in Automation08:05 The Role of Data in Automation11:50 Leveraging Existing Technology for Data Collection15:14 Looking Ahead: Machine Learning in Facilities Management17:09 Key Takeaways and Final Advice

In this episode of the Modern Facilities Management Podcast, host Griffin Hamilton sits down with Rich Rodgers, Director of Facilities at Ballpark Village in St. Louis, to discuss best practices in vendor relationships and the importance of effective facility leadership. Rich shares his unique career journey—starting as a police officer before transitioning into facilities management, navigating the challenges of managing Motel 6 locations, and eventually taking on leadership roles in large-scale property management. His experience in turning around struggling properties provides valuable lessons on building vendor partnerships, cost management, and strategic facility improvements. Key takeaways include: The importance of reframing vendor relationships as partnerships, actively listening to vendor insights, and maintaining open lines of communication. Cost-effective facility improvements, such as cleaning, painting, and landscaping, that create an immediate impact and set the tone for larger investments. How vendor engagement and accountability drive long-term success, including strategies for negotiating fair pricing without damaging relationships. Insights into Rich's new venture, Maintenance Marketplace, a technology-driven platform connecting property managers and real estate agents with vetted vendors.

In this episode of the Modern Facilities Management Podcast, host Griffin Hamilton welcomes Chris Gist, a portfolio leader at Trane with over 22 years of experience in HVAC and building controls. Chris shares his wealth of knowledge on the rapid advancements in HVAC technology and how they are shaping the future of facilities management. Key takeaways from the episode include the importance of starting with quick wins to build momentum for technological upgrades and energy savings, the potential of data analytics to identify root causes of equipment issues, and the evolution of facility managers into data-driven decision-makers. Chris highlights how small projects can lead to significant improvements and fund larger initiatives over time. He also discusses the sustainability goals driving the adoption of smart building technologies and the need for businesses to leverage existing systems while transitioning toward fully connected ecosystems. The conversation dives into the growing importance of data, AI, and machine learning in optimizing building performance, reducing energy consumption, and modernizing older facilities. Chris provides valuable insights into the challenges of retrofitting legacy systems and the critical role of connected ecosystems in achieving operational efficiency.This episode is packed with actionable insights for facility managers looking to embrace innovation and stay ahead in an evolving industry. Interested in closing the skills gap? Check out our friends at Interplay Learning!

On this episode of the Modern Facilities Management Podcast, Griffin Hamilton interviews Dave Tibbetts, the Chief Safety Officer at Highwire. They discuss the evolving landscape of safety management, particularly in relation to contractor relationships and risk mitigation. Dave shares insights from his career journey, the importance of understanding contractor risks, and the emerging concept of Serious Injury and Fatality (SIF) potential. The conversation emphasizes the need for data-driven approaches to safety metrics and the importance of fostering partnerships with contractors to improve safety outcomes.Enjoy! Chapters 00:00Introduction to Safety Management and Contractor Relationships 06:10Understanding Contractor Risks 11:57The Concept of SIF Potential 17:52Engaging Contractors in Safety Conversations 24:07Personal Influences in Safety Career Interested in closing the skills gap? Check out our friends at Interplay Learning!

On this episode of the Modern Facilities Management podcast, Griffin Hamilton speaks with Richard Boothman and Jamie Tuinstra from Modine about their experiences in the heating industry, the transition from the UK to the US market, and the importance of heating efficiency and fuel sources. They discuss the challenges and opportunities in the market, the significance of preventative maintenance, and emerging technologies such as air to water heat pumps. Enjoy! Chapters 00:00Introduction to Modine and Its Leaders 02:59Transitioning from the UK to the US Market 06:00Understanding Modine's Market Position and Product Offerings 09:04Heating Efficiency and Fuel Sources 12:02Evaluating Equipment for Future-Proofing Facilities 14:53The Importance of Preventative Maintenance 17:51Emerging Technologies in Heating Systems 24:09Personal Influences and Career Reflections Interested in closing the skills gap? Check out our friends at Interplay Learning!

On this episode of the Modern Facilities Management Podcast, Griffin Hamilton interviews Alex Carlson, VP of Facilities Management Services at FineTune. Alex discusses his career journey from retail operations at Target to his current role at FineTune, where he focuses on expense management for facilities services. They dive into the importance of auditing, building strong supplier relationships, ensuring quality in service delivery, and the impact of mentorship and personal influences on car...

On this episode of The Modern Facilities Management Podcast, host Griffin Hamilton speaks with Tom Ricciardelli, President and Founder of SelectTech, about the innovative approach to sustainable flooring solutions. Tom shares his journey into the recycling industry, the unique interlocking flooring technology developed by Select Tech, and the importance of considering total cost of ownership in flooring projects. The conversation also delves into sustainability practices, market trends, and t...