The Free Toaster

I sit with my co-founder Nick Madrid to discuss what we've learned in the last year of building this Podcast and Newsletter. About Nick Madrid - Co-founder, The Free Toaster. Former Bloomberg (10 years) and Chime (3+ years). Now building media properties including The Free Toaster and the Uncovered Media brand. Free Toaster Stats 1,200+ email subscribers (zero paid marketing), adding about 100 subs per month 13,000+ active users, 30,000+ views on www.thefreetoaster.com 118 posts published in 14 months Main Topics of Discussion Biggest lesson: Consistency matters more than predicting viral content What's working: Writing online attracts opportunities 2026 plans: Building curated events for consumer lending, launching small business lending newsletter Events vision: Intimate, niche gatherings (dinners, golf, coffee, even bounce houses for parents) - in addition to larger scale conference Contact Us If: - Operators: you want to help us plan/execute an event - Sponsors: you want to sponsor an event - Consumer lenders: you want to hear about our events/attend Email us at: carlos@newmarketgrowth.com   ***** A word from our sponsor, Spinwheel:   Reduce friction in your lending application with just two fields—phone number and birthdate. Spinwheel’s APIs boost application rates by 20-30% while also providing real-time credit data and seamless payment processing. Want to see it in action? Connect with their Head of Growth for a demo! https://spinwheel.io/partner/?utm_source=freetoaster&utm_medium=podcast&utm_campaign=dec A word from our sponsor, Fintel Connect Drive thousands of new accounts and billions in deposits with the only partner marketing solution built for fintech and banking – your all-in-one affiliate platform, partner network, agency, and marketing compliance engine. https://partner.fintelconnect.com/get-to-know-fintel-connect?utm_campaign=13897733-2025%20Partners&utm_source=The%20Free%20Toaster&utm_medium=podcast   A word from our sponsor, New Market Growth:   New Market Growth helps fintech consumer lenders generate explosive growth on affiliate marketing channels like Credit Karma, Experian Marketplace, LendingTree, and others. Affiliate marketing involves marketing & credit risk expertise, and NMG's founders bring this with 21+ years of lending experience and 8+ years experience as executive affiliate operators. If you'd like help planning or implementing your affiliate marketing strategy, email us at carlos@newmarketgrowth.com   Subscribe to the Free Toaster Newsletter: www.thefreetoaster.com/  

I recently sat with Alex Johnson on the Fintech Takes Podcast. I hope you enjoy! ***** (Show notes below from Fintech Takes) Welcome back to the Fintech Takes podcast. I’m Alex Johnson, joined by Carlos Caro (author of the Free Toaster newsletter and host of the Free Toaster podcast) for the second episode of Facing Credit, where we unpack what’s really happening in lending right now. This one’s about marketing; the overlooked starting point of every loan.  Everything in lending sits downstream of how you acquire customers and what it costs to reach them. And right now, that system is in flux. AI has upended the old rules of digital acquisition. Google’s “Helpful Content” update triggered what Carlos describes in his writing as the “SEO Apocalypse”, a collapse that’s wiping out 50–90% of organic traffic and forcing publishers, affiliates, and lenders to rewrite their playbooks. The rise of AI-generated search results and zero-click answers means the economics of attention have changed for good. Carlos and I dig into: How AI is breaking traditional digital marketing and reshaping lender acquisition costs What Google’s updates mean for SEO, SEM, and the affiliate ecosystem How creators like My Rich BFF and MrBeast are becoming the new distribution channels for lenders And what “Generative Engine Optimization” (GEO) might mean for the next phase of search Tune in for Carlos’s take on how lenders, publishers, and fintechs can survive the SEO extinction event (and what it’ll take to win attention in the AI age). Plus, we reference these three Free Toaster pieces throughout the conversation; consider them required reading: The SEO Apocalypse Has Arrived How New Balance's CMO Turned Around A 15-Year Decline Reddit Isn't an Affiliate Channel This episode was brought to you by Marqeta. Don’t sacrifice agility for stability. With Marqeta, launch payments experiences that perform at scale and flex with your business. Learn more at https://marqeta.com/ftt Sign up for Alex’s Fintech Takes newsletter for the latest insightful analysis on fintech trends, along with a heaping pile of pop culture references and copious footnotes. Every Monday and Thursday: https://workweek.com/brand/fintech-takes/ And for more exclusive insider content, don’t forget to check out my YouTube page. Follow Carlos Caro: LinkedIn: https://www.linkedin.com/in/the-carlos-caro/ Follow Alex Johnson:  YouTube: https://www.youtube.com/channel/UCJgfH47QEwbQmkQlz1V9rQA/videos LinkedIn: https://www.linkedin.com/in/alexhjohnson X: https://www.twitter.com/AlexH_Johnson

I was recently a guest on another Podcast, and the host asked me a question about what will happen to publishers' organic traffic that disappeared with the recent Google / SEO changes. That question led me into a bit of a tangent / rabbit hole (I'll republish that episode here when it goes live in December), and I share some of my updated thoughts after having an evening to reflect on the question. PS: If you want to sponsor our Podcast in 2026, now's the time to get in touch. Email me at carlos@newmarketgrowth.com   ***** A word from our sponsor, Spinwheel:   Reduce friction in your lending application with just two fields—phone number and birthdate. Spinwheel’s APIs boost application rates by 20-30% while also providing real-time credit data and seamless payment processing. Want to see it in action? Connect with their Head of Growth for a demo! https://spinwheel.io/partner/?utm_source=freetoaster&utm_medium=podcast&utm_campaign=oct A word from our sponsor, Fintel Connect Drive thousands of new accounts and billions in deposits with the only partner marketing solution built for fintech and banking – your all-in-one affiliate platform, partner network, agency, and marketing compliance engine. https://partner.fintelconnect.com/get-to-know-fintel-connect?utm_campaign=13897733-2025%20Partners&utm_source=The%20Free%20Toaster&utm_medium=podcast A word from our sponsor, New Market Growth: New Market Growth helps fintech consumer lenders generate explosive growth on affiliate marketing channels like Credit Karma, Experian Marketplace, LendingTree, and others. Affiliate marketing involves marketing & credit risk expertise, and NMG's founders bring this with 21+ years of lending experience and 8+ years experience as executive affiliate operators. If you'd like help planning or implementing your affiliate marketing strategy, email us at carlos@newmarketgrowth.com   Subscribe to the Free Toaster Newsletter: www.thefreetoaster.com/  

Alana Levine, Chief Revenue Officer at Fintel Connect, returns to break down the compliance challenges that affiliate marketers face. As AI reshapes the affiliate landscape, financial institutions face mounting pressure to get compliance right—or face serious consequences.   In this episode, Alana shares her framework for managing affiliate compliance at scale, the real-world costs of getting it wrong, and how the rise of influencer marketing and LLMs is creating additional complexity for the next 12-24 months. We discuss... The Six Compliance Blind Spots Partner vetting: Creating systematic rules for who represents your brand Content accuracy: Managing product changes across dozens of live campaigns Compensation models: Understanding regulatory limitations on affiliate payments Disclosures: FTC requirements and commercial relationship transparency Data capture: Navigating GDPR, CCPA, and FCC lead buying rules Audit readiness: Maintaining documentation for regulator reviews Managing Compliance at Scale Manual workflows vs. automated solutions: When to invest Key players: PerformLine, BrandVerity, Fides, Red Marker, Fintel Check Cost reality: ~$100K for dedicated compliance support at $1M affiliate spend Real examples of tools catching violations before regulators notice Publisher Adaptation and the Future SEO traffic down 30% for content-heavy publishers Why paid replacement traffic is more expensive and lower converting Alana's prediction: Affiliate spend will increase, quality will improve   ***** About Alana Levine Alana is the Chief Revenue Officer at Fintel Connect, an award-winning performance marketing technology company dedicated to driving growth in the fintech, banking and insurance space. They're on a mission to create greater transparency and become the place to be for innovative fintechs and banks to connect with targeted influencers and publishers in the space. As a leading banking and fintech affiliate network in North America, Fintel is proud to power the affiliate programs for partners like Scotiabank, Tangerine Bank, Ramp, Rho, BMO, and others.   ***** A word from our sponsor, Fintel Connect Drive thousands of new accounts and billions in deposits with the only partner marketing solution built for fintech and banking – your all-in-one affiliate platform, partner network, agency, and marketing compliance engine. https://partner.fintelconnect.com/get-to-know-fintel-connect?utm_campaign=13897733-2025%20Partners&utm_source=The%20Free%20Toaster&utm_medium=podcast   A word from our sponsor, Spinwheel:   Reduce friction in your lending application with just two fields—phone number and birthdate. Spinwheel’s APIs boost application rates by 20-30% while also providing real-time credit data and seamless payment processing. Want to see it in action? Connect with their Head of Growth for a demo! https://spinwheel.io/partner/?utm_source=freetoaster&utm_medium=podcast&utm_campaign=oct A word from our sponsor, New Market Growth:   New Market Growth helps fintech consumer lenders generate explosive growth on affiliate marketing channels like Credit Karma, Experian Marketplace, LendingTree, and others. Affiliate marketing involves marketing & credit risk expertise, and NMG's founders bring this with 21+ years of lending experience and 8+ years experience as executive affiliate operators. If you'd like help planning or implementing your affiliate marketing strategy, email us at carlos@newmarketgrowth.com   Subscribe to the Free Toaster Newsletter: www.thefreetoaster.com/

We've all heard the rumors around SEO traffic drying up for publishers. Today I riff on what's going on, why it's happening, and what lenders should be doing about it. This is a supplement to something I recently published on The Free Toaster Newsletter. https://www.thefreetoaster.com/p/the-seo-apocalypse-has-arrived-9812 *****   A word from our sponsor, Spinwheel:   Reduce friction in your lending application with just two fields—phone number and birthdate. Spinwheel’s APIs boost application rates by 20-30% while also providing real-time credit data and seamless payment processing. Want to see it in action? Connect with their Head of Growth for a demo! https://spinwheel.io/partner/?utm_source=freetoaster&utm_medium=podcast&utm_campaign=sep   A word from our sponsor, Fintel Connect Drive thousands of new accounts and billions in deposits with the only partner marketing solution built for fintech and banking – your all-in-one affiliate platform, partner network, agency, and marketing compliance engine. https://partner.fintelconnect.com/get-to-know-fintel-connect?utm_campaign=13897733-2025%20Partners&utm_source=The%20Free%20Toaster&utm_medium=podcast   A word from our sponsor, New Market Growth:   New Market Growth helps fintech consumer lenders generate explosive growth on affiliate marketing channels like Credit Karma, Experian Marketplace, LendingTree, and others. Affiliate marketing involves marketing & credit risk expertise, and NMG's founders bring this with 21+ years of lending experience and 8+ years experience as executive affiliate operators. www.newmarketgrowth.com If you'd like help planning or implementing your affiliate marketing strategy, email us at carlos@newmarketgrowth.com   Subscribe to the Free Toaster Newsletter: www.thefreetoaster.com/

We explore how fintech lenders could revolutionize customer acquisition by partnering with AI-powered finfluencers, alleviating current concentration in affiliate marketplaces. Key Topics The Current Problem: 30-70% of fintech lender volume comes from affiliate marketplaces, creating concentration risk. Lenders spend $4B-$6B annually on affiliate marketing but lack control over rankings and algorithms. The Finfluencer Opportunity: Top creators are severely under-monetizing. Vivian Tu (Your Rich BFF) made $3MM from 5MM followers—just $0.60 per audience member. Credit Karma generates $12.31 per member. At Credit Karma rates, Vivian could earn $61.5MM annually. The AI Revolution: Digital twins will allow Finfluencers to scale 1:1 advice 24/7. These AI assistants will answer questions in the creator's voice, recommend products, and handle compliant application handoffs. The AI chatbot market is exploding from $14B (2025) to $47B (2029). Why This Will Happen: Consumers already trust AI for 80% of customer service interactions. Lenders historically resist new channels (internet applications, mobile banking, social ads) before eventually adopting them. Key Stats $6.50 return for every $1 spent on influencer marketing Only 13% of influencers earn over $100K annually AI could save financial services $80B in customer service costs by 2026 The Bottom Line A platform will emerge where Finfluencers launch always-on AI assistants with seamless affiliate integration. Early-mover lenders who master compliance will create an edge while more conservation competitors remain skeptical. Action Items for Lenders Monitor top finfluencers in your category Start small influencer experiments now Prep compliance teams for AI + social media Identify potential platform partnerships Read the article in our Newsletter: https://www.thefreetoaster.com/p/the-ai-finfluencers-are-coming-dc2a   *****   A word from our sponsor, Fintel Connect Drive thousands of new accounts and billions in deposits with the only partner marketing solution built for fintech and banking – your all-in-one affiliate platform, partner network, agency, and marketing compliance engine. https://partner.fintelconnect.com/get-to-know-fintel-connect?utm_campaign=13897733-2025%20Partners&utm_source=The%20Free%20Toaster&utm_medium=podcast   A word from our sponsor, Spinwheel:   Reduce friction in your lending application with just two fields—phone number and birthdate. Spinwheel’s APIs boost application rates by 20-30% while also providing real-time credit data and seamless payment processing. Want to see it in action? Connect with their Head of Growth for a demo! https://spinwheel.io/partner/?utm_source=freetoaster&utm_medium=podcast&utm_campaign=aug   A word from our sponsor, New Market Growth:   New Market Growth helps fintech consumer lenders generate explosive growth on affiliate marketing channels like Credit Karma, Experian Marketplace, LendingTree, and others. Affiliate marketing involves marketing & credit risk expertise, and NMG's founders bring this with 21+ years of lending experience and 8+ years experience as executive affiliate operators. If you'd like help planning or implementing your affiliate marketing strategy, email us at carlos@newmarketgrowth.com   Subscribe to the Free Toaster Newsletter: www.thefreetoaster.com/

We sit down with Alana Levine, Chief Revenue Officer at Fintel Connect, to uncover what financial institutions get wrong when launching affiliate marketing programs—and more importantly, how to get it right from day one. As someone who lives in the trenches and is often the first call when lenders want to activate the affiliate channel, Alana shares her unfiltered pre-launch checklist and the hard-won insights that can save months of frustration and wasted budget. We discuss... The Strategic Foundation Why geographic reach can make or break your affiliate program The "me too" product problem and how to overcome it Application experience as everyone's shared challenge Budget reality check: Why $50k is the healthy starting point Setting realistic CPA expectations (especially for fintechs) Operational Requirements The critical role of existing digital marketing experience Why your current application page won't work for affiliate traffic Tracking and attribution: The technical foundation that publishers demand Written publisher guidelines as legal and risk management tools Performance reporting beyond basic conversion tracking Common Pitfalls The biggest stumbling block: Defining success metrics clearly Why volume, quality, and channel contribution all matter How to test your success criteria with external parties Timeline and Commitment The 6-month minimum commitment reality Month-by-month breakdown of the typical program journey Why 18-24 months is the real timeline for hitting potential Understanding the "zero to one feels like an eternity" phase Industry Context The massive scale of affiliate marketing in financial services How top fintech lenders achieve 45%+ acquisition through affiliates The $4B-$6B annual spend opportunity in consumer lending ***** About Alana Levine Alana is the Chief Revenue Officer at Fintel Connect, an award-winning performance marketing technology company dedicated to driving growth in the fintech, banking and insurance space. They're on a mission to create greater transparency and become the place to be for innovative fintechs and banks to connect with targeted influencers and publishers in the space. As a leading banking and fintech affiliate network in North America, Fintel is proud to power the affiliate programs for partners like Scotiabank, Tangerine Bank, EQ Bank, Borrowell and others.   ***** A word from our sponsor, Fintel Connect Drive thousands of new accounts and billions in deposits with the only partner marketing solution built for fintech and banking – your all-in-one affiliate platform, partner network, agency, and marketing compliance engine. https://partner.fintelconnect.com/get-to-know-fintel-connect?utm_campaign=13897733-2025%20Partners&utm_source=The%20Free%20Toaster&utm_medium=podcast   A word from our sponsor, Spinwheel:   Reduce friction in your lending application with just two fields—phone number and birthdate. Spinwheel’s APIs boost application rates by 20-30% while also providing real-time credit data and seamless payment processing. Want to see it in action? Connect with their Head of Growth for a demo! https://spinwheel.io/partner/?utm_source=freetoaster&utm_medium=podcast&utm_campaign=aug A word from our sponsor, New Market Growth:   New Market Growth helps fintech consumer lenders generate explosive growth on affiliate marketing channels like Credit Karma, Experian Marketplace, LendingTree, and others. Affiliate marketing involves marketing & credit risk expertise, and NMG's founders bring this with 21+ years of lending experience and 8+ years experience as executive affiliate operators. If you'd like help planning or implementing your affiliate marketing strategy, email us at carlos@newmarketgrowth.com   Subscribe to the Free Toaster Newsletter: www.thefreetoaster.com/

We sit down with Kirill Klokov, CEO of Truv, to break down everything lenders need to know about income verification providers.  Vetting Income Verification Vendors Why most providers use the same underlying data sources The power of back-testing analysis on your own data Smart questions sophisticated lenders ask during RFPs The Consumer Experience Why 35% of users drop off at bank login screens How to build a smart "waterfall" approach (spoiler: start cheap, then hit instant databases) The messaging that actually works with borrowers Beyond Basic Income Verification Why a "complete product" covers W2s, gig workers, benefits, and self-employed How payroll data beats bank data for complex income situations The complexity of underwriting sales reps vs. salaried workers AI's Impact on Lending How AI is eliminating manual QA and bug fixes Why payroll data becomes more valuable as AI-generated fraud gets better The future of mortgage loan officers (hint: they're not going anywhere) Truv's New Business Model Their shift from per-transaction pricing to "pay when the loan closes" How this aligns incentives and removes upfront risk for lenders Find Kirill Klokov on LinkedIn: https://www.linkedin.com/in/kirillklokov/ *** A word from our sponsor, Fintel Connect Drive thousands of new accounts and billions in deposits with the only partner marketing solution built for fintech and banking – your all-in-one affiliate platform, partner network, agency, and marketing compliance engine. https://partner.fintelconnect.com/get-to-know-fintel-connect?utm_campaign=13897733-2025%20Partners&utm_source=The%20Free%20Toaster&utm_medium=podcast   A word from our sponsor, Spinwheel:   Reduce friction in your lending application with just two fields—phone number and birthdate. Spinwheel’s APIs boost application rates by 20-30% while also providing real-time credit data and seamless payment processing. Want to see it in action? Connect with their Head of Growth for a demo! https://spinwheel.io/partner/?utm_source=freetoaster&utm_medium=podcast&utm_campaign=july A word from our sponsor, New Market Growth:   New Market Growth helps fintech consumer lenders generate explosive growth on affiliate marketing channels like Credit Karma, Experian Marketplace, LendingTree, and others. Affiliate marketing involves marketing & credit risk expertise, and NMG's founders bring this with 21+ years of lending experience and 8+ years experience as executive affiliate operators. If you'd like help planning or implementing your affiliate marketing strategy, email us at carlos@newmarketgrowth.com   Subscribe to the Free Toaster Newsletter: www.thefreetoaster.com/

Rich Walker is back! After our first direct mail episode became the most popular episode on the show, we're back for round 2. The 10 DM Pitfalls We Discuss 1. Attribution Nightmares People get your mail, then go to Credit Karma to respond. Your CFO freaks out about "paying twice" but that's just how the channels work together. Rich breaks down holdout testing and why you need to stop thinking about this as double-paying. 2. When Campaigns Go Off The Rails  Your mail program is humming along, then suddenly a campaign tanks for no reason. 80% of the time you'll figure out what happened, but 20% you just shrug and move on. Rich walks through the diagnostic checklist and why organizations sometimes kill entire programs over one bad campaign. 3. The Unit Cost Trap Everyone obsesses over cost per piece, but Rich explains why lowering your mail costs often means you'll spend MORE money overall (and why that's actually good). 4. Complexity Overload You start simple, then add segments, then more segments, then product variations... suddenly only one person understands how your program works. We talk about how to dig out of this hole. 5. Testing Problems Direct mail is expensive to test, so you're always making decisions on samples that feel too small. Rich shares the "10 small tests, pick the 3 winners" approach. 6. Model Addiction Your response models get biased because you only mail to people who passed your last model. Universe testing is the cure, but it's a hard sell to the CFO. 7. Overthinking Non-Response 99.5% of your mail gets thrown away without being read. Stop trying to psychoanalyze why people didn't respond - most of them never saw your offer. 8. Funnel Blindness High click-through but low conversions? That's a signal, not a failure. Your audience is telling you something - listen to them. 9. No Testing Culture Organizations that say "we're really good at testing" usually aren't. Real testing culture means constant experimentation with the right infrastructure to support it. 10. Death by Committee Legal needs 5 days, then compliance needs 5 days, then brand wants changes... Rich explains how to get everyone aligned without killing your cycle time.   About Rich Walker: Rich Walker is a 35-year industry vet who’s been responsible for over 10 billion pieces of Direct Mail. Rich has led direct marketing teams at Capital One, the Winterberry Group, Deluxe Corporation, 2nd Order Solutions, and more recently, Aven. He also ran his own consulting shop - Pilot Performance Marketing - focused on helping lenders solve Direct Mail. *** A word from our sponsor, Fintel Connect Drive thousands of new accounts and billions in deposits with the only partner marketing solution built for fintech and banking – your all-in-one affiliate platform, partner network, agency, and marketing compliance engine. https://partner.fintelconnect.com/get-to-know-fintel-connect?utm_campaign=13897733-2025%20Partners&utm_source=The%20Free%20Toaster&utm_medium=podcast   A word from our sponsor, Spinwheel:   Reduce friction in your lending application with just two fields—phone number and birthdate. Spinwheel’s APIs boost application rates by 20-30% while also providing real-time credit data and seamless payment processing. Want to see it in action? Connect with their Head of Growth for a demo! https://spinwheel.io/partner/?utm_source=freetoaster&utm_medium=podcast&utm_campaign=june A word from our sponsor, New Market Growth:   New Market Growth helps fintech consumer lenders generate explosive growth on affiliate marketing channels like Credit Karma, Experian Marketplace, LendingTree, and others. Affiliate marketing involves marketing & credit risk expertise, and NMG's founders bring this with 21+ years of lending experience and 8+ years experience as executive affiliate operators. If you'd like help planning or implementing your affiliate marketing strategy, email us at carlos@newmarketgrowth.com   Subscribe to the Free Toaster Newsletter: www.thefreetoaster.com/  

I sat down with John Henson, a fintech-savvy lawyer who formerly worked at LendingTree (both as an attorney and a general manager). He unpacks the regulatory chaos swirling around lead generation in 2025 — what’s changed, what’s still risky, and how fintech marketers can navigate it without getting burned. In today's discussion: The CFPB Rolled Back Rules: Credit card and personal loan lead gen just got a little more breathing room. John explains what’s safe and what’s not. Mortgage Lead Gen Isn’t Dead: Despite RESPA, there are ways to play without federal headaches. State Privacy Laws Are Tightening: You might be a “data broker” without knowing it — and that’s a compliance minefield. Banks Fear AI: Rumor has it that some big banks are banning generative AI in lead gen. John weighs in on the reality. Some Lead Gen Is Still Garbage: Learn how to spot sketchy providers before you get sued. ...and much more.  Memorable Quotes “Everything is UDAP.”  “If you don’t understand how they’re generating the leads, you’re buying problems.” “Nobody ever got fired at a bank for saying no.” About John Henson John Henson is a rare breed: a lawyer who understands marketing. He spent 6 years at LendingTree running lead gen and compliance, so he knows the real-world challenges fintechs face. Now, he helps companies stay out of trouble while growing smart. Follow him on LinkedIn for sharp insights. *** A word from our sponsor, Fintel Connect Drive thousands of new accounts and billions in deposits with the only partner marketing solution built for fintech and banking – your all-in-one affiliate platform, partner network, agency, and marketing compliance engine. https://partner.fintelconnect.com/get-to-know-fintel-connect?utm_campaign=13897733-2025%20Partners&utm_source=The%20Free%20Toaster&utm_medium=podcast   A word from our sponsor, Spinwheel:   Reduce friction in your lending application with just two fields—phone number and birthdate. Spinwheel’s APIs boost application rates by 20-30% while also providing real-time credit data and seamless payment processing. Want to see it in action? Connect with their Head of Growth for a demo! https://spinwheel.io/partner/?utm_source=freetoaster&utm_medium=podcast&utm_campaign=june A word from our sponsor, New Market Growth:   New Market Growth helps fintech consumer lenders generate explosive growth on affiliate marketing channels like Credit Karma, Experian Marketplace, LendingTree, and others. Affiliate marketing involves marketing & credit risk expertise, and NMG's founders bring this with 21+ years of lending experience and 8+ years experience as executive affiliate operators. If you'd like help planning or implementing your affiliate marketing strategy, email us at carlos@newmarketgrowth.com   Subscribe to the Free Toaster Newsletter: www.thefreetoaster.com/

I explain positive and adverse selection in lending using recruiting as an analogy. If you've ever hired someone, you'll instantly understand why your channels, pricing, and process determine your loan portfolio quality. Key Takeaways The Big Idea: Attracting great borrowers works exactly like hiring great people. The parallels... 1. Channel Quality Inbound (website traffic): People actively searching, often desperate Outbound (direct mail): Higher-quality prospects who aren't hunting Best candidates and borrowers usually aren't usually looking 2. Price Matters Post a $100K vs $200K director role—which gets better candidates? Same with loans: competitive rates attract quality borrowers Even small rate differences (12% vs 14%) shift your entire applicant mix 3. Process Friction Complex hiring processes drive away top talent with options Heavy loan applications do the same to good credit risks You're left with applicants who have time and fewer alternatives Action Items for Fintech Marketers Audit your inbound vs outbound channel mix Price competitively—good borrowers shop around Streamline your application process ruthlessly Go find great borrowers instead of waiting for them You can find a written version of today's content in our Newsletter: https://www.thefreetoaster.com/p/positive-negative-select-in-lending *** A word from our sponsor, Fintel Connect Drive thousands of new accounts and billions in deposits with the only partner marketing solution built for fintech and banking – your all-in-one affiliate platform, partner network, agency, and marketing compliance engine. https://partner.fintelconnect.com/get-to-know-fintel-connect?utm_campaign=13897733-2025%20Partners&utm_source=The%20Free%20Toaster&utm_medium=podcast   A word from our sponsor, Spinwheel:   Reduce friction in your lending application with just two fields—phone number and birthdate. Spinwheel’s APIs boost application rates by 20-30% while also providing real-time credit data and seamless payment processing. Want to see it in action? Connect with their Head of Growth for a demo! https://spinwheel.io/partner/?utm_source=freetoaster&utm_medium=podcast&utm_campaign=june A word from our sponsor, New Market Growth:   New Market Growth helps fintech consumer lenders generate explosive growth on affiliate marketing channels like Credit Karma, Experian Marketplace, LendingTree, and others. Affiliate marketing involves marketing & credit risk expertise, and NMG's founders bring this with 21+ years of lending experience and 8+ years experience as executive affiliate operators. If you'd like help planning or implementing your affiliate marketing strategy, email us at carlos@newmarketgrowth.com   Subscribe to the Free Toaster Newsletter: www.thefreetoaster.com/

I talk about a surprising case study where a lending product thrived in one affiliate marketplace but completely flopped in another. We explore the key differences between marketplaces that can dramatically impact performance and provide actionable insights for fintech marketers. Key Insights Don't assume success transfers between marketplaces: A product that works well with one affiliate partner may struggle with another due to fundamental marketplace differences. Three critical marketplace variables to consider: Algorithm differences Competitive landscape variations Offer presentation layer discrepancies Strategic takeaways: Consider designing different product versions for different channels Expect varying unit economics across partnerships Recognize that market share will naturally differ between platforms ***** A word from our sponsor, Spinwheel:   Reduce friction in your lending application with just two fields—phone number and birthdate. Spinwheel’s APIs boost application rates by 20-30% while also providing real-time credit data and seamless payment processing. Want to see it in action? Connect with their Head of Growth for a demo! https://spinwheel.io/partner/?utm_source=freetoaster&utm_medium=podcast&utm_campaign=may A word from our sponsor, New Market Growth:   New Market Growth helps fintech consumer lenders generate explosive growth on affiliate marketing channels like Credit Karma, Experian Marketplace, LendingTree, and others. Affiliate marketing involves marketing & credit risk expertise, and NMG's founders bring this with 21+ years of lending experience and 8+ years experience as executive affiliate operators. If you'd like help planning or implementing your affiliate marketing strategy, email us at carlos@newmarketgrowth.com   Subscribe to the Free Toaster Newsletter: www.thefreetoaster.com/

Marketers sometimes like to enter new channels gradually, conservatively even. This works in many channels like paid search, social, and direct mail.  But for fintechs, entering new affiliate channels like this can have catastrophic consequences.  In today's Podcast, I share why entering into new affiliate marketplaces "cautiously" can be dangerous for new entrants. As an alternative, I'll walk you through how to play the game in reverse. Note: If you want to hear more about this in future Podcasts, email me at carlos@newmarketgrowth.com with your questions.   ***** A word from our sponsor, Spinwheel:   Reduce friction in your lending application with just two fields—phone number and birthdate. Spinwheel’s APIs boost application rates by 20-30% while also providing real-time credit data and seamless payment processing. Want to see it in action? Connect with their Head of Growth for a demo! https://spinwheel.io/partner/?utm_source=freetoaster&utm_medium=podcast&utm_campaign=apr A word from our sponsor, New Market Growth:   New Market Growth helps fintech consumer lenders generate explosive growth on affiliate marketing channels like Credit Karma, Experian Marketplace, LendingTree, and others. Affiliate marketing involves marketing & credit risk expertise, and NMG's founders bring this with 21+ years of lending experience and 8+ years experience as executive affiliate operators. If you'd like help planning or implementing your affiliate marketing strategy, email us at carlos@newmarketgrowth.com   Subscribe to the Free Toaster Newsletter: www.thefreetoaster.com/

We chat with Colin about how AI is changing marketplaces. His thesis: “The rise of agentic AI will transform marketplaces from passive aggregators to active facilitators of transactions.” To learn more, check out Colin’s take on how AI will revolutionize marketplaces: https://www.gardinercolin.com/p/ai-and-marketplaces-agent-led About Colin Gardiner Former economics/statistical researcher that now loves building sticky consumer facing products via iterative data-driven methods. Built products for both large corporations and seed level startups, always with a primary focus on acquisition, conversion and monetization.   ***** A word from our sponsor, Spinwheel:   Reduce friction in your lending application with just two fields—phone number and birthdate. Spinwheel’s APIs boost application rates by 20-30% while also providing real-time credit data and seamless payment processing. Want to see it in action? Connect with their Head of Growth for a demo! https://spinwheel.io/partner/?utm_source=freetoaster&utm_medium=podcast&utm_campaign=apr A word from our sponsor, New Market Growth:   New Market Growth helps fintech consumer lenders generate explosive growth on affiliate marketing channels like Credit Karma, Experian Marketplace, LendingTree, and others. Affiliate marketing involves marketing & credit risk expertise, and NMG's founders bring this with 21+ years of lending experience and 8+ years experience as executive affiliate operators. If you'd like help planning or implementing your affiliate marketing strategy, email us at carlos@newmarketgrowth.com   Subscribe to the Free Toaster Newsletter: www.thefreetoaster.com/

We sit with credit card expert Jason Steele about what's happening behind the scenes in the industry. Jason shares how he went from tech work to becoming a respected credit card authority who writes for major publications and runs CardCon, the credit card industry conference.   We discuss: The "Coupon Book Problem" - Premium cards are becoming more complex with endless small benefits ($6 at Dunkin', $10 off wireless) that frustrate consumers. Jason explains why this creates space for simpler card offerings that deliver clear value. What Drives Card Choices - Discover why exclusivity and status perks (like early access to products or "skip-the-line" privileges) might be more powerful than cash back for attracting high-value customers. Will shopping for cards change in an AI future? - The conversation explores whether consumers are moving away from traditional comparison sites toward trusted influencers and whether AI could personalize recommendations based on spending patterns.   Also: Why metal cards might affect spending behavior How credit unions approach card benefits differently The power of word-of-mouth in card marketing What makes people share positive card experiences   And remember: Jason conference — CardCon — happens May 6-8 in Deerfield Beach, Florida. Use code "TOASTER" for $50 off registration at cardconexpo.com.   Where to find Jason: LinkedIn https://www.linkedin.com/in/jason-steele/   ***** A word from our sponsor, Spinwheel:   Reduce friction in your lending application with just two fields—phone number and birthdate. Spinwheel’s APIs boost application rates by 20-30% while also providing real-time credit data and seamless payment processing. Want to see it in action? Connect with their Head of Growth for a demo! https://spinwheel.io/partner/?utm_source=freetoaster&utm_medium=podcast&utm_campaign=apr A word from our sponsor, New Market Growth:   New Market Growth helps fintech consumer lenders generate explosive growth on affiliate marketing channels like Credit Karma, Experian Marketplace, LendingTree, and others. Affiliate marketing involves marketing & credit risk expertise, and NMG's founders bring this with 21+ years of lending experience and 8+ years experience as executive affiliate operators. If you'd like help planning or implementing your affiliate marketing strategy, email us at carlos@newmarketgrowth.com   Subscribe to the Free Toaster Newsletter: www.thefreetoaster.com/   Want to chat with Carlos Caro, our host? Find him at carlos@newmarketgrowth.com

LendAPI lets you create application flows, credit decision engines, and complete lending products through simple drag-and-drop tools—all without hiring engineers or spending millions. You can build and launch lending products quickly and efficiently, then use a working product to raise venture capital. Even non-financial businesses like boat dealerships are using it to replace clunky Excel-based applications. Tim in unsually transparent as an early stage founder. He shared: $3.5 million in seed funding raised just four months ago How many applications they process daily How many lenders use the platform The company’s ARR and target before raising more capital LendAPI connects with all three credit bureaus, loan servicing systems, and identity verification providers that you work with daily. Tim's vision is to become the "WordPress of lending"—making it easy for your clients to launch financial products without technical expertise. Where to find Tim: LinkedIn https://www.linkedin.com/in/timothytli/ Substack (Tim’s build-in-public blog) https://substack.com/@lendapi LendAPI https://www.lendapi.com/ ***** A word from our sponsor, Spinwheel:   Reduce friction in your lending application with just two fields—phone number and birthdate. Spinwheel’s APIs boost application rates by 20-30% while also providing real-time credit data and seamless payment processing. Want to see it in action? Connect with their Head of Growth for a demo! https://spinwheel.io/partner/?utm_source=freetoaster&utm_medium=podcast&utm_campaign=mar A word from our sponsor, New Market Growth:   New Market Growth helps fintech consumer lenders generate explosive growth on affiliate marketing channels like Credit Karma, Experian Marketplace, LendingTree, and others. Affiliate marketing involves marketing & credit risk expertise, and NMG's founders bring this with 21+ years of lending experience and 8+ years experience as executive affiliate operators. If you'd like help planning or implementing your affiliate marketing strategy, email us at carlos@newmarketgrowth.com   Subscribe to the Free Toaster Newsletter: www.thefreetoaster.com/   Want to chat with Carlos Caro, our host? Find him at carlos@newmarketgrowth.com

In this episode, I catch up with my old Columbia PhD classmate Guru Sethupathy, founder of FairNow, an AI governance platform for financial services. About AI Governance: Involves three key components: Monitoring AI performance, explainability, and bias Ensuring compliance with financial regulations Establishing clear AI policies and procedures Why It Matters for FinTechs: Often viewed as a cost center but becomes a strategic advantage Becomes critically important during partner due diligence "Light touch" governance is better than scrambling reactively Risk of bias or compliance issues can be existential for startups Explainability Benefits: Meets regulatory requirements Improves customer experience Enhances operational understanding Helps identify performance optimization opportunities Resources: Learn more at fairnow.ai Contact: guru@fairnow.ai   A word from our sponsor, Spinwheel:   Reduce friction in your lending application with just two fields—phone number and birthdate. Spinwheel’s APIs boost application rates by 20-30% while also providing real-time credit data and seamless payment processing. Want to see it in action? Connect with their Head of Growth for a demo! https://spinwheel.io/partner/?utm_source=freetoaster&utm_medium=podcast&utm_campaign=mar Subscribe to the Free Toaster Newsletter: www.thefreetoaster.com/   Want to chat with Carlos Caro, our host? Email him at carlos@newmarketgrowth.com

In this episode, we speak with Greg Cox, CEO of Monevo, to discuss their recent acquisition by TransUnion and how they're transforming credit offer distribution. Greg explains how Monevo serves as a technology layer connecting lenders and publishers, allowing lenders to distribute highly qualified credit offers to third-party websites and aggregators. The platform helps lenders target the right customers across multiple digital channels while improving conversion rates. Highlights: How Monevo's technology handles model hosting and decisioning, with flexibility for lenders to host models with Monevo, TransUnion, or their own platforms Their extensive publisher network, including major players like Lending Tree, NerdWallet, Credit Karma, and Clear Score The company's bootstrapped journey from a £25,000 investment to a TransUnion acquisition How their solution dramatically reduces soft inquiry costs for lenders Different types of offers presented to consumers (pre-approved, pre-qualified, qualified) Future plans following the TransUnion acquisition, including expansion into new verticals beyond personal loans and credit cards Greg shares insights on how Monevo makes both lender and publisher relationships more efficient by improving approval rates, boosting monetization for publishers, and delivering better-qualified users to lenders - all while maintaining flexibility in commercial agreements that align with good outcomes for all parties.   A word from our sponsor, Spinwheel:   Reduce friction in your lending application with just two fields—phone number and birthdate. Spinwheel’s APIs boost application rates by 20-30% while also providing real-time credit data and seamless payment processing. Want to see it in action? Connect with their Head of Growth for a demo! https://spinwheel.io/partner/?utm_source=freetoaster&utm_medium=podcast&utm_campaign=mar Subscribe to the Free Toaster Newsletter: www.thefreetoaster.com/   Want to chat with Carlos Caro, our host? Email him at carlos@newmarketgrowth.com

Rich Walker is a 35-year industry vet who’s been responsible for over 10 billion pieces of Direct Mail. Rich has led direct marketing teams at Capital One, the Winterberry Group, Deluxe Corporation, 2nd Order Solutions, and more recently, Aven. He also ran his own consulting shop - Pilot Performance Marketing - focused on helping lenders solve Direct Mail. So we jumped at the opportunity to get his take on how lenders can leverage Direct Mail to grow their customer acquisition programs.   We Discuss: 1️⃣ Why Direct Mail still matters -$3B in spend per year -The power of pre-screened marketing 2️⃣ Who should explore Direct Mail -High response, low LTV -Low response, high LTV -Breakdowns by product category 3️⃣ Direct Mail vs. other channels -How does it compare to affiliate marketing? -Attribution and overlaps 4️⃣ Unit economics -Cost per piece at scale (and subscale) -How costs breakdown by postage, data, creative/printing -Typical CACs & response rates 5️⃣ The mechanics of a campaign -Checklist of how to go to market -Typical GTM timelines -How to go from 0 to in market in 8 weeks 6️⃣ Building or renting a Direct Mail function -Case for keeping in-house -Case for out-sourcing 7️⃣ Optimizing the 3 big levers -List (targeting and modeling) -Offer -Creative 8️⃣ Ways to solve attribution -Invitation codes, QR codes, vanity URLs -GEO holdout tests 9️⃣ The future of Direct Mail A word from our sponsor, Spinwheel:   Reduce friction in your lending application with just two fields—phone number and birthdate. Spinwheel’s APIs boost application rates by 20-30% while also providing real-time credit data and seamless payment processing. Want to see it in action? Connect with their Head of Growth for a demo! https://spinwheel.io/partner/?utm_source=freetoaster&utm_medium=podcast&utm_campaign=feb Subscribe to the Free Toaster Newsletter: www.thefreetoaster.com

What is Congruence? Aligning messaging from your ad, to your landing page, to your final conversion steps creates lift in your marketing funnel, reducing your CACs and increasing your customer acquisition volumes. It sounds elementary. Yet many organizations forget to do it. Today we dig into examples of marketing from Wells Fargo and Discover to illustrate what it means to be Congruent across your marketing funnel. The visuals from our Newsletter will help: https://www.thefreetoaster.com/p/congruence A word from our sponsor, Spinwheel: Streamline your lending application pages with 2-fields. To see a demo, click below to chat with their Head of Growth. https://spinwheel.io/partner/?utm_source=freetoaster&utm_medium=podcast&utm_campaign=feb   Subscribe to the Free Toaster Newsletter: www.thefreetoaster.com