The GPS Podcast - Navigating Small Business Growth

On this episode of the GPS Podcast, we talk with Ed Cross, lawyer and longtime restoration industry advocate, about what contractors are up against with TPAs, carriers, pricing, and what you can do about it.   Ed shares practical advice on negotiating with TPAs, who really holds the power on a claim, and how keeping the policyholder involved from day one protects your business. We also get into Xactimate pricing, why a written scope and price should come before the work starts, and how to protect your profit on every job.   Stay tuned for part 2.     Learn more and connect with Ed here: https://edcross.com/     Listen on: YouTube Apple Spotify Amazon iHeartRadio   Follow us on socials! Facebook LinkedIn Instagram

The first 90 days can make or break a new hire, especially in restoration and plumbing.   In part two of the GPS Podcast's hiring series, Violand coaches Kelley Dolan and Josh Bachman break down how to onboard new employees the right way, including what to prioritize on day one, how to set realistic 90-day expectations, and the warning signs that someone isn't progressing the way they should.   Need help building out your onboarding process? Connect with our coaches at https://violand.com/connect/     Listen on: YouTube Apple Spotify Amazon iHeartRadio   Follow us on socials! Facebook LinkedIn Instagram

Staffing is the biggest challenge in restoration and plumbing right now, and how you hire for each role matters more than most owners realize.   On this episode of the GPS Podcast, Violand coaches Kelley Dolan and Josh Bachman join Jeff to dig into hiring technicians, admins, salespeople, and bookkeepers, including sourcing strategies, referral programs, and the interview questions that separate strong candidates from the rest. Plus, a guest appearance from Karen Tuersley on hiring admins.   Stay tuned for part two!   Need help with your hiring process? Connect with our coaches for help at https://violand.com/connect/     Listen on: YouTube Apple Spotify Amazon iHeartRadio   Follow us on socials! Facebook LinkedIn Instagram

What does it take for an owner and general manager to stay aligned while leading both a restoration and plumbing business?   Tanya Doucet and Kent Sonnier of Restoration Pros and 1-Tom-Plumber share what they've learned from working together through growth, change, and plenty of tough calls. Tune in as they discuss communication, trust, employee development, and the day-to-day realities of leading two successful service businesses.   Learn more about Restoration Pros: https://www.restorationprosla.com/ Learn more about 1-Tom-Plumber of Lafayette: https://www.1tomplumber.com/lafayette-la/   Listen on: YouTube Apple Spotify Amazon iHeartRadio   Follow us on socials! Facebook LinkedIn Instagram

Growing a business is exciting. Growing too fast can create an entirely new set of challenges.   On this episode of the GPS Podcast, Shawn Folks, CEO of Guarantee Restoration Services, shares his experience taking over the family business and leading the company through a period of significant growth. Shawn and Jeff discuss the $22 million disaster project that changed the trajectory of the company, scaling operations, building culture, hiring and developing leaders, managing large-loss opportunities, and why taking care of your people remains the foundation of long-term success.   Learn more about Guarantee Restoration Services: https://www.guaranteerestoration.com/   Listen on: YouTube Apple Spotify Amazon iHeartRadio   Follow us on socials! Facebook LinkedIn Instagram