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© Margherita Carrozzo and Abby Justinger
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Out of the Box is a podcast born from a simple belief: logistics deserves more visibility. Too often, people stumble into this industry by chance – only to discover its depth, complexity, and impact on our daily lives. We bring clarity and transparency to logistics by sharing insightful, accessible conversations with voices from across the industry – technology innovators, consultants, distributors, and passionate advocates alike. Our goal is to create high-quality, conversational content that makes logistics more understandable, more visible, and more exciting for everyone.
33 Episodes
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Whether you're an e-commerce founder, a global brand expanding into the U.S., or a European business trying to make sense of American tax rules (yes, the U.S. really is like 50 different countries when it comes to compliance), this conversation breaks it all down in a way that's clear, practical, and even… enjoyable?In this episode, we sit down with Jacob Urbach, Enterprise Account Executive at Numeral, to explore the depths of Sales Tax. His outstanding career has already touched SaaS businesses like Data.ai and Poolday.ai. where he has been able to see the importance of automation and AI in action- from saving revenue to easing founder anxiety.We discuss: • How sales tax/Nexus have changed over the years. •Why are these items so important but often neglected? •Why does automating these important tasks matter today and in the years to come? •What does the future of sale tax/Nexus look like? Plus, Jacob breaks down how and why classification matters. Is edible underwear clothing? Or is it considered a CPG/food product? Their is sales implications for both but differ!If you care about tackling one of the major headaches of supply chain – this episode is for you.
What do dolphins, bats, and warehouse robots have in common?More than you might expect — and their connection says a lot about how quickly technology in logistics is evolving.In this episode of Out of the Box, we explore how deep-tech research is making its way from the lab into real industrial environments. Our conversation with the team from Sonair highlights a broader trend across automation: technologies rooted in ultrasound are now reshaping how robots perceive the world.We discuss:• The journey from academic ultrasound research to real-world sensing for AMRs• Why robot perception in warehouses is still far from “solved”• How functional safety standards influence what’s possible in automation• The growing importance of multimodal sensing for human–robot interaction• What breakthroughs like 3D ultrasonic perception mean for the future of logisticsThis episode offers a look at the accelerating pace of innovation in robotics — and how ideas once confined to specialized research environments are becoming practical tools for safer, more capable automation.Tune in to explore how far sensing technology has come, and where it may be heading next.
What does it take to turn post-purchase chaos into a competitive advantage?In this episode, we sit down with Murray Watts, Head of Strategic Partnerships at Route, to explore what best-in-class post-purchase experiences actually look like – and how brands can unlock profit, loyalty, and growth where most still bleed margin.With a background spanning medical device sales, tech, and now e-commerce logistics, Murray shares what he’s learned from a decade of working with brands across the spectrum – and why taking care of customers after checkout is quickly becoming the most important (and most overlooked) revenue lever in D2C.We discuss: Why a single lost package can destroy hard-won trust – and how brands can automate the fixHow Route turns replacement orders into new revenueWhat carbon neutral shipping actually means in 2025 – and why it mattersHow co-marketing and cashback are creating new paths to retentionWhat high-LTV brands are doing differently in loyalty and CX right nowPlus, Murray shares how Route helped a luxury brand throw a Paris Hilton-backed event and save their marketing budget – and why that kind of partnership is the future.This episode is a must-listen for anyone in D2C ops, CX, or retention – or anyone wondering how to stay profitable when customer expectations (and costs) just keep rising.
What does it take to move from dashboards to decisions – and make your supply chain data actually work for you?In this episode, we sit down with Sunder Balakrishnan, Head of the Supply Chain Practice at LatentView Analytics, to talk about the evolving role of data in supply chain management. With 18 years of experience across factory floors, retail, and consulting, Sunder has seen firsthand how analytics, AI, and real domain knowledge can unlock serious business value — if used the right way.We discuss:• Why supply chain analytics is no longer just about reports, but about readiness• What businesses are still getting wrong when it comes to data collection• How to apply AI (without falling into the “GenAI solves everything” trap)• What agentic AI and digital twins could mean for the future of supply chain planning• How long-term partnerships shape smarter, faster decision-makingPlus, Sunder shares the most common data gaps across industries – and how fixing them can prevent stockouts, reduce backorders, and improve forecasting in ways dashboards never could.If you want to make better decisions, faster – and build a supply chain that’s ready for what’s next — this episode is for you.
What does it take to scale a direct-to-consumer brand from startup scrappiness to operational excellence?In this episode, we sit down with Emily Kelly, Senior Director of Operations at Zenni Optical, to explore the building blocks behind D2C success. With a career spanning brands like Birchbox, Helix, Hubble, and now Zenni, Emily has lived every stage of the operational lifecycle — from sourcing to fulfillment to loyalty programs.We discuss:• Why personalization at scale isn’t just a tech challenge — it’s a logistics one• How to choose the right time to automate (and what not to automate yet)• When it makes sense to outsource to a 3PL and when it really doesn’t• Why retention starts after checkout and how to make it count• What Zenni’s vertically integrated model enables (that most brands can’t replicate)Plus, Emily breaks down the cost-speed-experience triangle and shares why most brands should only try to win on two of the three.If you care about making D2C work – without losing your edge or your customers – this episode is for you.
What if your returns, trade-ins, and second-quality stock could become your next growth engine?In this episode, we dive into the booming world of branded resale with Jake Disraeli, Co-Founder and CEO at Treet — the platform powering resale experiences for 250+ fashion brands. From peer-to-peer listings to reverse logistics and AI-powered matching, Treet helps brands keep products in circulation and customers coming back. Jake shares:• Why resale is about more than sustainability (hint: it drives loyalty and revenue)• What logistics partners need to make resale work• How regulations and tariffs are reshaping fashion operations• Why the best resale programs start small and scale fastWe also talk about single-SKU fulfillment, the myth of resale complexity — and why your next best customer might be buying secondhand.Disclaimer: The opinions expressed by the hosts are personal opinions and not representative of the position of their employers on the discussed topics.
ERPs aren’t exactly known for being exciting – but Fulfil.IO is changing that. In this episode, we sit down with Sharoon Thomas, Co-Founder and CEO of Fulfil.IO, to talk about what it really takes to build modern ERP software for fast-moving DTC brands.Sharoon shares how growing up inside a logistics-driven family business shaped his passion for inventory and operations (yes, even before the internet), and how his team is rethinking everything from product development to AI integration. We talk about:- Why DTC brands need a completely different kind of ERP- Real-world applications of AI that are actually working inside Fulfil- How Fulfil builds without product managers or a roadmap — on purpose- Why they left the VC path to grow on their own terms- What the future of ERP might look like (spoiler: it includes voice, chat, and zero training manuals) Whether you're scaling a DTC brand or just want to understand how ERP software is evolving fast – this is one to queue up.
In this episode of Out of the Box, we sit down with Brian Tu, Chief Revenue Officer at DCL Logistics, to trace how a family-run disk duplication business evolved into a nationwide fulfillment company trusted by top-tier brands like Beats by Dre, Nest, and Meraki.Over 43 years in logistics, DCL has witnessed – and driven – some of the industry’s most important transformations. Brian shares how growing up in the warehouse shaped his perspective, why operational excellence is their north star, and how DCL maintains customer relationships that span decades. We dive into:- How DCL pivoted from floppy disks to high-quality fulfillment- The power of service-first relationships in a tech-driven world- Why quality and specialization still matter in the age of one-size-fits-all logistics- What the future of 3PL looks like amidst global uncertainty, trade disruption & rising delivery expectations- And how curiosity (and even TikTok) keeps Brian tapped into what brands need nextWhether you're scaling a consumer brand or just logistics-curious, this one’s a masterclass in long-term thinking.
Unplanned downtime, costly inefficiencies, and siloed systems – these are some of the biggest challenges in logistics and manufacturing. But what if you could predict failures before they happen?In this episode, we sit down with Nivedita Ojha, CEO & Co-Founder of Kamet AI, a company simplifying industrial automation with predictive analytics. Recognized as one of the Top 10 Influential Women Leaders of 2024, Nivedita shares how Kamet AI is helping businesses optimize automation, minimize risk, and finally connect machines, humans, and systems seamlessly.We talk about:- Why many companies unknowingly create expensive buffers instead of preventing failures- How AI-driven predictions can prevent warehouse slowdowns, safety risks, and outages- The future of AI in logistics—and why software (not just hardware) will be the real game changer As a bonus, Nivedita gives some unfiltered advice for female founders and shares Kamet’s vision of becoming the Palantir of Industrial Automation.
What makes logistics such an exciting space for investors? In this episode, Santosh Sankar, Co-Founder and Managing Partner at Dynamo Ventures, joins us to dive into the evolving world of supply chain investing.We explore:How logistics became a focus for VC funding and what investors look for in startupsThe role of AI and automation in shaping the next generation of supply chain technologyThe biggest challenges for logistics startups and why traditional SaaS models don’t always fitHow drone delivery, contract management AI, and freight automation are reshaping the industryThe impact of tariffs, trade policies, and nearshoring on future investmentsPlus, Santosh shares his experience seeing the future of delivery firsthand—and why drone-delivered fries might soon be the norm.
In this special episode of Out of the Box, the hosts take a moment to reflect on the podcast's first year, with 21 episodes and over 600 minutes of content. Lynn, Pia, Margherita, and new co-host Abby Justinger look back at the key logistics trends of 2024 and share their hopes for 2025.Highlights of this episode:Major announcement: Out of the Box joins forces with even logistics to further our mission of bringing transparency to the logistics industry.Recap of our favorite moments, funniest bloopers (including unexpected background concerts and tech hiccups), and key takeaways from guests across nine countries.Top topics of 2024: AI, sustainability, warehouse automation, and the debate over humanoid robotics—are they the future or just an unnecessary innovation?What’s coming in 2025: More customer stories, software innovations, and a closer look at how consumers shape the industry.Whether you're here for the laughs, the logistics insights, or Abby’s first official episode as a host, you won’t want to miss this wrap-up and preview. Next episode: Back to our regular guest interviews with fresh insights from the logistics world!
In this episode of Out of the Box, Margherita and Pia discuss the complexities and distinctions between Automated Guided Vehicles (AGVs) and Autonomous Mobile Robots (AMRs) with Marcel Meckes, Managing Director at Carrybots, a company that offers a hybrid product between AGVs and AMRs. Together, they explore the origins of Carrybots, the features and advantages of their mobile robots, and the evolving landscape of mobile robotics in logistics. The conversation highlights the importance of flexibility, robustness, speed, and cost in choosing the right mobile robot for various applications, as well as the trend towards hybrid solutions that combine the best features of both AGVs and AMRs.
Key questions of the episode:
- How does Carrybots differentiate its mobile robots in the crowded AGV and AMR market?
- What specific features do AGVs and AMRs offer, and how does Carrybots integrate these features to optimize functionality?
- How do the industrial applications of AGVs and AMRs differ in manufacturing versus warehousing environments?
- What are the technological and practical trade-offs between flexibility and reliability when choosing between AGVs and AMRs?
- How does Carrybots address the challenge of adapting mobile robots to varied environmental conditions across different industries?
- What role does decentralized decision-making play in the scalability and efficiency of Carrybots’ mobile robots?
- Looking towards the future, what trends are shaping the development of hybrid mobile robotic solutions that incorporate both AGV and AMR technologies?
Disclaimer: The opinions expressed by the hosts are personal opinions and not representative of the position of their employers on the discussed topics.
In this episode of Out of the Box, hosts Lynn and Margherita explore the intersection of innovation and sustainability within the logistics sector with Timo Landener, Innovation Manager at Körber Supply Chain.
Timo discusses the transformative impact of integrating sustainability in logistics from both economic and ethical perspectives, sharing insights from his extensive experience.
Discover how sustainable practices not only align with but drive innovation, meeting both consumer expectations and regulatory demands. Timo delves into the challenges and opportunities of adopting sustainable technologies and how these can lead to significant cost savings and operational efficiencies.
Tune in to gain a deeper understanding of why sustainability is a strategic advantage in today's business landscape.
Disclaimer: The opinions expressed by the hosts are personal opinions and not representative of the position of their employers on the discussed topics.
In this episode of "Out of the Box," we're joined by Abby Justinger, Head of Partnerships at MasonHub and a member of "Women Who Logistic". Abby shares her unexpected journey into the logistics sector, starting in the startup scenes of Chicago and moving into a field that thrives on solving real-world problems—from ensuring timely deliveries to meeting the constant demand for innovation in supply chain management.
Discover how Abby leverages her background in marketing to push for innovation and inclusivity in logistics, a field that she describes as perpetually evolving and challenging. From her first intriguing project that sparked her interest, to leading change and tackling industry-wide challenges without a playbook, Abby's story is a testament to the dynamic world of logistics today.
Join us to explore the valuable insights and experiences that have shaped her leadership style, and her proactive efforts to enhance the visibility and attractiveness of logistics careers, especially to women and the next generation.
Disclaimer: The opinions expressed by the hosts are personal opinions and not representative of the position of their employers on the discussed topics.
In the latest episode of "Out of the Box," hosts Pia and Margherita delve into the complexities of automation in manufacturing with Anders Fogelberg, co-founder of FlexQube. Anders shares insights on how FlexQube's AMRs and AGVs adapt to the evolving needs of manufacturing environments, differing significantly from warehousing solutions. The discussion focuses on the unique challenges of manufacturing automation, such as integrating diverse material handling solutions and the critical role of customized AGVs and AMRs in ensuring efficient production workflows. Tune in to understand the intricacies of automating manufacturing and how it compares to warehousing strategies.
Disclaimer: The opinions expressed by the hosts are personal opinions and not representative of the position of their employers on the discussed topics.
In this episode of "Out of the Box," join hosts Margherita and Pia as they discuss the world of conveyor technology with Niels van den Boogert, General Manager for Conveying Solutions at Ammeraal Beltech. Niels shares insights from his journey through the evolving landscape of conveyors, from their simple historical applications to their critical role in modern manufacturing and logistics.
Exploring strategic decisions around local production and the challenges of innovation in the conveyor industry, this episode also touches on the impact of global events like the COVID-19 pandemic on supply chains and industrial demands. Dive into a conversation that covers advanced technologies, sustainability, and the future of conveyors in a global economy.
Disclaimer: The opinions expressed by the hosts are personal opinions and not representative of the position of their employers on the discussed topics.
In this episode of "Out of the Box," join Pia and Margherita as they delve into the vital role of battery technology in powering logistics automation. They chat with Noam Geffen, Chief Business Officer at CaPow, exploring his journey from childhood experiences in logistics to leading innovations that keep mobile robots running without interruption. Discover how CaPow’s technology allows robots to recharge on the move, eliminating downtime and enhancing efficiency across logistics operations. Tune in to uncover how seamless energy solutions are making 24/7 robotic work a reality, transforming everyday logistics practices.
Disclaimer: The opinions expressed by the hosts are personal opinions and not representative of the position of their employers on the discussed topics.
In this episode of "Out of the Box," host Margherita explores the realm of data transparency in the warehouse with Andrei Danescu, founder and CEO of Dexory. From his early experiences as a trackside engineer in Formula One to spearheading innovations in warehouse logistics, Andrei shares his journey towards building digital twins within warehousing. Discover how Dexory employs mobile robotics to transform warehouse operations, offering unparalleled visibility and efficiency. They'll explore the role of digital twins in logistics, the integration of AI, and how real-time data is reshaping inventory management practices. Tune in for a detailed discussion on how technological advancements are driving significant improvements in logistics operations.
Disclaimer: The opinions expressed by the hosts are personal opinions and not representative of the position of their employers on the discussed topics.
In this episode of "Out of the Box," hosts Pia and Lynn explore the complex challenges of shipping perishable goods with Jason Park, co-founder of Coldcart. From his early days as a Harvard sociology major to becoming a logistics innovator, Jason shares his unique path into reshaping how temperature-sensitive products are moved across the country. Dive into Coldcart’s creative solutions that tackle spoilage and high costs, transforming traditional supply chain practices. They’ll discuss the innovative use of technology to enhance efficiency and sustainability in logistics. Tune in for an insightful look at how logistics is evolving to meet modern demands more effectively.
Disclaimer: The opinions expressed by the hosts are personal opinions and not representative of the position of their employers on the discussed topics.
In this episode of "Out of the Box," Pia and Lynn dive into the world of robotic picking with Eric Nieves, CEO of PlusOne Robotics. Eric reflects on his journey from Technology director at Yaskawa to founding PlusOne. He highlights the complexities and technological innovations that drive robotic operations, including a landmark achievement of one billion picks. The conversation spans the integration of AI, the indispensable role of human oversight, and the evolving landscape of warehouse automation. Tune in for an enlightening discussion on the dynamic interplay between advanced robotics and human expertise.
Disclaimer: The opinions expressed by the hosts are personal opinions and not representative of the position of their employers on the discussed topics.
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