Sound of the Overground

In the final episode of Sound of the Overground series one, George and Bentley sit down with train driver Jamie Anderson and operations director Charlotte Whitfield to explore what really happens behind the cab door - and what it takes to get there. From the intense recruitment process to the emotional weight of solo driving, Jamie shares what it truly means to be responsible for so many people - and why she loves it. 

In this episode, hosts George and Bentley are joined by two guests from the heart of the operation – Stuart Giddings, Head of Performance, and Ryan Hall, Driver Instructor. Together, they unpack what train performance really means, why it’s so important, and how Arriva Rail London is working behind the scenes to improve it.From the factors that impact performance to how data and driver training come into play, the conversation sheds light on the challenges and progress being made. Stuart and Ryan also share their own experiences, including what motivates them day to day and what success looks like when everything runs smoothly.It’s a chance to hear directly from the people helping to keep London Overground moving – and delivering the reliable service our customers expect.

In this episode, hosts George and Bentley are joined by a special guest - Arriva Rail London’s Managing Director, Steve Best. With over 11 years at ARL, Steve shares insights into his career journey, leadership priorities, and what’s ahead as the company approaches the end of its current concession. The conversation covers key topics including safety on the network, the rollout of body-worn cameras, and ongoing challenges with the Mildmay line. Steve also highlights plans for improving station facilities and ensuring a smooth transition to the next concession, all while maintaining ARL’s commitment to delivering “brilliant basics”—a safe, clean, and reliable service for customers. He also reflects on his proudest moments so far, including the Shining Stars recognition event, and reminds listeners that ARL’s strength lies in its people. 

Leaders and managers play an incredibly important role in any workplace, but can you learn how to be a good leader?In this episode, hosts George and Bentley talk to colleagues about a groundbreaking initiative, aimed at helping frontline colleagues take their first steps into management. They're joined by Violeta and Jon, two participants from the first cohort, who share their inspiring journeys, key takeaways from the course, and how the programme transformed their views on leadership.

In episode two, George and Bentley are joined in the studio by Shaminder Uppal, ED&I manager and Liam O'Kane, operations trainer, for an open conversation about neurodiversity. Liam shares his personal experience as a parent of an autistic son, offering a heartfelt perspective that comes with raising a neurodivergent child. Shaminder, drawing from her expertise in ED&I, provides insights into how we can create more inclusive environments at work and beyond.

Meet our hosts, George and Bentley, as they kick off this exciting new series. Bentley shares his journey with London Overground, reflecting on his experiences over the years, while George offers a different perspective, working in Arriva Rail London's communications team. This episode is all about getting to know the voices behind the mic — their roles, stories, and what keeps them moving.Hit play and come along for the ride! 🚆

Promotion for the forthcoming Sound of the Overground podcast.