Impressive Hosting

Low hosting prices can come at the cost of a better customer experience. Jesse Friedman and WordPress advocate Andrew Palmer discuss why higher prices need to deliver simpler setup and meaningful services. They explore how hosting companies can replace confusing add-ons with clearer packages and invest in improvements that customers value. CloudFestWP UmbrellaYoastAstraKadence WPThe Media SiteAtarimClick here to watch a video of this episode.

WordPress onboarding is still too hard, and Andrew Palmer thinks hosts can fix it. He and Jesse explore why hosting companies should compete on the WordPress experience instead of increasing stats like PHP workers and CPUs. The two also discuss AI site builders, easier domain connections, and serving customers better. Andrew PalmerRocket.netHosting.comPressableNovamereBoldGridGoDaddy Airo10upCloudFestClick here to watch a video of this episode.

Fear-based messaging does not work for accessibility any more than it does for security. Anne-Mieke Bovelett and Jesse Friedman explain why a caring, positive approach gets better results when helping people build accessible WordPress sites.The conversation covers the practical side of accessibility, including reduced motion settings, keyboard navigation, semantic HTML, and why WordPress core blocks are getting more accessible while many proprietary page builders are not. Anne-Mieke shares why she has personally canceled hosts over unusable interfaces and why she is not alone.They also look at what is next. From AI assistants in the WordPress admin that could nudge users toward better contrast, to the idea of an accessibility standard for hosting companies, this episode maps out where the industry could go. It is a thoughtful discussion for anyone building hosting products or WordPress tools.Anne-Mieke BovelettOpen DyslexicGoogle LighthouseCreate Block ThemeTwenty Twenty-Five ThemeSecure Hosting AllianceNick HamzeAaron GustafsonGithub accessibility storyClick here to watch a video of this episode.

Selling a website without accessibility is like selling a car without wheels. Jesse and Anne-Mieke Bovelett break down why accessibility is digital hygiene, not an add-on. They connect it to AI citations, search rankings, and the customers who silently walk away. Real talk for agencies and hosting companies alike. Anne-Mieke BovelettWordCamp EuropeCloudFestWCAGSemrushAccessibility CheckerSiteGroundWordPress TVJono AldersonLily RayEmma YoungClick here to watch a video of this episode.

Support in hosting is usually built around speed. How fast can you resolve a ticket, close the chat, and move on. In this episode, Jesse Friedman and Sanja Grbic question that model and imagine something better. They discuss async, mobile-first communication that lets customers ask questions on their own time without feeling tied to a desk or a ticking clock.Sanja, a senior product designer at Automattic, shares the WooCommerce merchant chat tool she helped build in six days. It lets shoppers ask questions right on the site, gives merchants a simple inbox to reply on the go, and can let AI answer straightforward questions automatically. The goal was never speed for its own sake. It was creating an experience where people feel comfortable having a real conversation.Along the way, Jesse and Sanja talk about how AI is changing design and engineering roles, why open source lets hosting companies build their own tools, and how Automattic's habit of working in public keeps quality high. This is a thoughtful conversation about product, support, and the future of how hosting teams work.500 people vibe-coded for 30 days. I was one of them. - Sanja Grbic, AutomatticAI Engineers World's FairSketchBespoke PostP2Click here to watch a video of this episode.