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© 2025 NDIS Provider Growth Journey
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NDIS providers and leaders - for directors, managers, BDMs etc - How to grow your NDIS business without losing your mind on the journey.
63 Episodes
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Meet Jeremy Pucheta, founder of Move2Thrive Clinic. In this candid conversation he shares how he grew from sole trader to a team, what went wrong, what worked, and how he balances family life with building a business. We dig into pricing with confidence, systems that keep you sane, the lonely middle ground of scaling, and why mentorship and community matter. What you will learn: Moving from sole trader to company and tracking real growthPricing your time, avoiding undercharging, and saying n...
The NDIS world is full of passionate providers, but how do you tell the difference between the ones who genuinely care and those who don’t? In this episode of the NDIS Provider Growth Journey Podcast, Michael Clark sits down with Ward Sheehan, founder of Ethical Tick. Ward has over 30 years’ experience in disability services and is now focused on connecting ethical, like-minded providers who put participants first. Ward shares: Why he created Ethical Tick and how it helps providers stand ou...
TW: Mental Health. What happens when life forces you to confront stress, loss and burnout head-on? In this episode, we speak with Brett Sams, founder of The Self Care Zone. Brett’s story begins with tragedy and evolves into a mission to help others prioritise self-care, resilience, and mental health in their personal lives and workplaces. Brett shares: His personal journey after losing his brother and how support shaped his recovery.Why driving became his unexpected gateway to self-de...
What does it take to stop being invisible on LinkedIn? In this episode, Michelle shares how she went from hesitant poster to being recognised as a LinkedIn go-to person in her industry. With 15 years of marketing experience, she explains how she built confidence, created a consistent posting rhythm, and developed a supportive “village” of collaborators. Michelle opens up about: Why consistency is the foundation of LinkedIn growthHow collaboration and supporting others builds real influenceO...
What does it mean to put people before paperwork? In this episode, we sit down with Stacey Goulding, behavioural specialist and founder of LumaBloom, to explore her unique human-first approach to behaviour support and business. Stacey shares how she built services in the UK, transitioned into the NDIS world in Australia, and why she believes collaboration should replace competition among providers. Stacey opens up about: Why behaviour support is like being a detective and a cheerleaderHow s...
Think 10x Bigger. Stop playing small. But... How do you innovate in a system bound by strict rules? In this episode, we sit down with Yasser Zaki, global operations leader at Tender Loving Care, to unpack how he balances compliance, creativity, and purpose in the NDIS world. Yasser shares: Why disruptive management is essential for growth.How to avoid being stuck in the red ocean of sameness.The real definition of quality of life for vulnerable communities.His personal journey with me...
Most health and NDIS business owners work in their business instead of building one that gives them back time, money, and life. In this episode, Paul Wright shares how he went from a single physio practice to six thriving clinics and why he eventually sold them to focus on teaching others how to earn more, work less, and enjoy life. You will hear about: The shift from being the go-to person to building systemsWhy family time is quantity time, not "quality" timeHow to stop trading hours for ...
Think sending a "we've got capacity" email will get you referrals? Think again. In this episode, Michael talks with Hannah Redford, a support coordinator with six years of experience, about what actually works when approaching support coordinators for NDIS referrals. If you are an NDIS provider trying to grow your business, this conversation will save you months of trial and error. In this episode: • Why a clear niche matters more than you think • The red flags in your emails that get you ...
What happens when a former child protection worker becomes an NDIS business owner with no business background and grows faster than expected? In this honest and practical conversation, Stevie Lee shares how she: Grew from one SIL home to five in just 13 monthsBuilt her service around participant outcomes instead of profitsFaced burnout and tough family sacrifices in the early daysPut KPIs in place to track real participant progressMade space for staff to grow, learn and leadStepped back with...
Tired of cold calls and boring marketing? Steve Dart shares how he helped a small sports brand go from unknown to Commonwealth Games legend—by launching a podcast before podcasts were cool. In this episode, Steve reveals: Why building real relationships beats sellingHow LinkedIn can be your most powerful toolThe “HOPE” strategy he uses to grow his network dailyWhy helping others first leads to unexpected successHow to become unforgettable in your industry Whether you're in the NDIS world or ...
Want to grow your NDIS business using LinkedIn? In this episode, LinkedIn strategist and NDIS consultant Con Sotidis shares proven tips to help NDIS providers get more referrals, build strong networks, and grow their business online. You’ll learn: How to use LinkedIn to grow your NDIS businessThe four pillars of social selling for support providersHow to write LinkedIn posts that attract referralsWhy personal branding matters for NDIS providersHow to connect with other NDIS businesses for gr...
In this episode, Michael speaks with James Loveday, one of the most experienced voices in the NDIS sector, about the real challenges behind disability support work. They explore what it’s like to work in the NDIS while living with neurodiversity and mental health struggles. James shares his personal journey through burnout, addiction, and masking—along with practical ways support workers, BDMs and leaders can create safer, more supportive workplaces. Topics covered include: How neurodiverg...
Is growing your NDIS business always the right move? In this honest and practical conversation, Michael speaks with Vanessa Norman, a former NDIS provider who built a successful business, then chose to walk away. They unpack the realities of scaling in the NDIS sector, from burnout and financial strain to identity loss and the pressure to look successful. Vanessa shares the turning points that led her to leave her business, the impact on her health and family, and why helping others build s...
Kezia didn’t just grow fast—she did it differently. In just 15 months, she went from a solo OT to leading a thriving NDIS business with 17 staff, 80 clients, a leafy green expo garden… and zero interest in playing by boring provider rules. In this energising and refreshingly honest episode, Kezia shares how she: – Grew Staying Independent into a standout NDIS business – Built an integrated outcomes model that connects support workers and allied health – Balances business, parenting, and fli...
What really makes a family work? In this honest and funny conversation, a dad and daughter sit down to talk about what matters most—connection, tech-free time, and why weekends off might just be the dream. From running a business and feeling burned out, to sending a simple text to your brother, this episode is packed with little reminders that relationships aren't built in a day, but they are worth building. You'll hear about: - Why tech-free days became something they actually love - What ...
In this episode, Michael sits down with Paul Bryan—NDIS business coach and the man behind Provider X. They talk about how to grow your business without losing your sanity, and why the secret to success might be other providers. 🎯 What You’ll Hear: ✅ Why generosity (not ego) drives real business success ✅ What Paul learned from being the outsider at school ✅ How to create an NDIS culture that actually works ✅ The truth about event planning, real collaboration, and standing lunch breaks ✅ Why...
In this episode, Michael sits down with Nicole Cassin—NDIS director, leader, and absolute powerhouse. Nicole shares what it’s really like to grow fast in the NDIS world… without letting the stress destroy your health, values, or team. 🎯 What You'll Learn: ✅ Why growing fast can be exciting and terrifying ✅ The mindset shift Nicole made to stay calm under pressure ✅ How to balance heart-led care with business realities ✅ Why margins don’t always match the mission ✅ What directors need to hea...
In this raw, behind-the-scenes episode, Michael sits down with Justin from Willie Works to talk about the emotional weight of leadership—and why most of us are figuring it out as we go. They dive deep into the stuff we don’t usually talk about: ✅ Crying in car parks and over-apologising ✅ Hiring mistakes and shifting from fixer to leader ✅ Building a team that actually solves problems ✅ Letting go of perfection (and being “too nice”) ✅ Creating a business that works for your real life Just...
What if your biggest business breakthrough came from getting it all wrong? In this brutally honest episode, Michael sits down with Tom—aka Mr Purple—to talk about the lessons most NDIS providers are too afraid to say out loud. This one is for the directors, founders, and managers who are holding everything together behind the scenes. We talk about: ✅ Why mistakes aren’t just okay—they’re your best teacher ✅ The hidden pressure behind “scaling” ✅ What to do when profit disappears ✅ When to k...
In this masterclass episode, I sit down with Daniel Sharman – the Jedi Knight of growth in Allied Health – to talk about scaling with purpose. He grew from solo operator to over 40 staff across two states, supporting 1,000+ clients. But it didn’t come easy. We talk about: ✅ The systems he had to rebuild at 50, 500, and 1,000 clients ✅ How leadership pressure hits you in waves – and how to stay steady ✅ What founders get wrong when trying to grow fast ✅ Why taking on every client might actual...
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