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The COO Solution Podcast
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The COO Solution Podcast

Author: Derek Fredrickson

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Welcome to The COO Solution Podcast, the go-to resource for entrepreneurs and business leaders ready to scale their companies with confidence and clarity, supported by a trusted partner.


This podcast is hosted by Derek Fredrickson, Founder and CEO of The COO Solution. It offers a hands-on approach to operational excellence, delivering both big-picture strategies and detailed tactics designed to drive sustainable growth.


Each episode explores entrepreneurs' real-world challenges when building and scaling a business—creating accountability, optimizing team performance, or streamlining systems. Through relatable examples, candid conversations, and actionable advice, Derek shares the proven insights he’s developed in the trenches with business owners like you.


Whether you’re stepping out of the day-to-day grind to focus on visionary leadership or feeling stuck in operational chaos and looking for answers, this podcast provides the tools and guidance you need to overcome obstacles, align your team, and achieve meaningful results.


If you’re ready to turn entrepreneurial overwhelm into scalable success, join us for new episodes filled with practical advice, relatable stories, and empowering solutions. Let’s roll up our sleeves and get to work—together.


Hosted on Acast. See acast.com/privacy for more information.

28 Episodes
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Welcome back to The COO Solution Podcast! In this solo episode, host Derek Fredrickson breaks down one of the most overlooked drivers of sustainable growth: streamlined business operations.If your business is growing but still feels chaotic, unpredictable, or overly dependent on you, this episode will connect the dots. Derek explains why most founders aren’t stuck because of a lack of effort or talent, but because of hidden operational inefficiencies that quietly drain profit, time, and energy.This conversation reframes operations not as “busywork” or overhead, but as one of the fastest ways to unlock real ROI. You’ll learn how clarity, structure, and the right second-in-command leadership can move your business from reactive chaos to proactive, scalable growth.In This Episode:[00:10] Crisis Mode Explained – Why working harder doesn’t fix operational chaos.[01:32] Why Operations Drive ROI – How structure directly impacts profit, efficiency, and peace of mind.[02:36] The COO Difference – Why founders can’t streamline operations alone.[03:34] Frontstage vs. Backstage Operations – Understanding the “what” vs. the “how” of your business.[04:39] What Business Operations Really Include – From onboarding to communication to accountability.[05:59] Hidden Inefficiencies – The silent profit killers most founders overlook.[07:14] Operations = Profit – A real example of how streamlining freed time and increased revenue.[08:26] Why a COO Is Essential – Translating vision into execution without founder burnout.[09:33] What Founders Should Focus On – The right role to play if you want ROI without micromanaging.[10:35] Your Challenge – Identify one chaotic area and take the first step toward stability.📌 Why This MattersYou can’t scale complexity. You can scale simplicity.Streamlined operations create:Predictable executionReduced founder dependencyStronger team performanceHigher profitabilityWhen systems, processes, and accountability are in place, your business stops relying on you for every decision and starts running with confidence.✅ Action Steps for Listeners:Identify one operational area that feels chaotic or draining.Clarify what’s broken and why it matters.Decide who should own fixing it.Consider how a COO or second-in-command could ensure it runs smoothly without you.Resources & Links:Free Quiz – Find out if your business is ready for the support of a Fractional COO: https://thecoosolution.comPodcast Page – https://thecoosolution.com/podcastSubscribe & Stay ConnectedNew episodes drop soon—subscribe to The COO Solution Podcast so you don’t miss an episode! Let’s connect:➡️ https://www.linkedin.com/company/the-coo-solution➡️ https://www.instagram.com➡️ https://www.facebook.com/thecoosolution👉 If this episode resonated, share it with a founder who’s ready to stop firefighting and start scaling with intention. Hosted on Acast. See acast.com/privacy for more information.
Welcome back to The COO Solution Podcast! In this episode, host Derek Fredrickson sits down with Ally Machate, publishing strategist, bestselling author, and founder of The Writer’s Ally, to unpack one of the biggest myths in entrepreneurship: that every business owner should write a book.With over 25 years in the publishing industry, including experience at Simon & Schuster, Ally brings a grounded, strategic perspective to what it really takes for a book to support business growth. This conversation goes far beyond writing advice. It’s about clarity, intention, and using a book as a leveraged business asset rather than a vanity project.If you’ve ever thought, “I should write a book,” but weren’t sure why, when, or how it fits into your business strategy, this episode will give you the framework to decide before you invest years of time and energy.In This Episode:[00:00] The Big Question - Should every entrepreneur write a book, or is that advice outdated?[02:22] Ally’s Publishing Journey - From traditional publishing to building a trusted author services company.[03:00] The Myth Explained - Why a book can be powerful but only if it’s the right tool at the right time.[03:40] Timing Matters - Why writing a book too early can actually stall your growth.[04:09] The Real Cost of a Book - Time, energy, and resources most founders underestimate.[05:32] Right Book vs. Wrong Book - Why good writing isn’t enough without a clear business goal.[07:36] Start With the End in Mind - How to reverse-engineer your book from the outcome you want.[07:53] Strategy Examples - Speaker books, lead-generation books, credibility books, and where people go wrong.[08:37] Case Study: The Wrong Format - Why a workbook failed to land keynote speaking opportunities.[10:39] Memoir vs. Business Book - How personal stories should support the reader’s transformation, not overshadow it.[13:02] Storytelling That Serves Strategy - Why every book uses story, but the reader’s problem must stay front and center.[15:41] AI and the Writing Process - The difference between AI-assistive tools and AI-generated books and why it matters.[18:51] What Readers Really Want - Why the market is rejecting AI-generated creative work.[25:17] Traditional vs. Self-Publishing - How publishing has come full circle and what entrepreneurs should choose today.[28:15] Books as Business Tools - Why entrepreneurs shouldn’t aim to sell books but to sell what comes next.[31:00] The Real Leverage - Why giving away books can be more profitable than selling them.[32:25] How Ally Helps Authors - From idea clarity to publication and marketing, without writing the wrong book.📌 Why This MattersA book is not a rite of passage. It’s a strategic decision.When aligned correctly, a book can:Build authority and trustOpen doors to speaking and partnershipsGenerate leads for high-ticket offersWhen misaligned, it becomes an expensive distraction.This episode helps you decide when and what to write, and whether to write at all, so your book supports your business instead of draining it.✅ Action Steps for Listeners:Get clear on what you want a book to do for your business.Identify the book's target audience and the problem it solves.Decide whether a book is the right tool right now.Use AI as a thinking partner, not a replacement for your voice.🔗 Resources & Links:Don’t Write the Wrong Book — Ally’s evergreen webinar 👉 https://offers.thewritersally.com/coosolutionFree Quiz – Take the free 25-question quiz to see if your business is ready for the support of a Fractional COO: https://thecoosolution.comPodcast Page – https://thecoosolution.com/podcastSubscribe & Stay ConnectedLet’s connect:➡️ https://www.linkedin.com/in/derekfredrickson/➡️ https://www.instagram.com/thecoosolution/➡️ https://www.facebook.com/thecoosolution👉 If this episode resonated, share it with a fellow founder who’s been thinking about writing a book but wants to do it the smart way. Hosted on Acast. See acast.com/privacy for more information.
Welcome back to The COO Solution Podcast. In this solo episode, host Derek Fredrickson tackles a challenge nearly every founder faces at some point: running a business in constant crisis mode.If your days are filled with urgent decisions, constant interruptions, and putting out fires instead of leading strategically, this episode will feel uncomfortably familiar. Derek breaks down why reactive leadership drains your energy, stalls growth, and keeps your team dependent on you, and more importantly, how to shift into proactive leadership that creates stability, predictability, and freedom.You’ll learn how strong systems, clear accountability, and the support of a second-in-command can move your business out of survival mode and into sustainable growth.In This Episode:[00:00] Crisis Mode Defined What it looks like when your business is running you instead of the other way around.[01:16] Why Reactive Leadership Fails Why urgency feels productive but quietly kills growth, focus, and team performance.[02:24] The Founder Bottleneck How scaling without structure turns the CEO into the central point of failure.[03:40] Signs You’re Stuck in Crisis Mode Long hours, rushed decisions, inconsistent execution, and a team waiting for direction.[04:47] The Shift to Proactive Leadership How to move from reacting to problems to preventing them altogether.[05:56] Identifying Recurring Chaos How to spot patterns, recurring emergencies, and energy drains that need systems—not effort.[06:56] The Role of a Fractional COO How a trusted second-in-command creates operational stability and protects the founder’s time.[07:15] What Stability Actually Looks Like Real-world results when systems, ownership, and decision-making are no longer centralized.[08:12] The Systems That Stop Firefighting Why SOPs, workflows, and clear communication eliminate repeat problems.[09:17] Your Actionable Challenge Identify three recurring issues this week and assign ownership to one, or build a process for one.📌 Why This MattersRunning your business in crisis mode isn’t a badge of honor—it’s a warning sign. When everything feels urgent, nothing truly moves forward. Proactive leadership allows you to step out of daily chaos, empower your team, and create a business that runs predictably without your constant involvement.Stability doesn’t come from working harder. It comes from structure, clarity, and the right support.✅ Action Steps for Listeners:Identify three recurring issues that consume your time every week.Assign clear ownership or create a process for at least one of them.Document one workflow that currently lives only in your head.Consider whether a fractional COO could help you shift from reaction to leadership.Resources & Links:Free Quiz – Find out if your business is ready for the support of a Fractional COO: https://thecoosolution.comPodcast Page – https://thecoosolution.com/podcastSubscribe & Stay ConnectedNew episodes drop soon—subscribe to The COO Solution Podcast so you don’t miss an episode! Let’s connect:➡️ LinkedIn➡️ Instagram➡️ Facebook👉 If this episode resonated, share it with a founder who’s stuck in firefighting mode and ready to lead proactively. Hosted on Acast. See acast.com/privacy for more information.
Welcome back to The COO Solution Podcast!In this episode, Derek sits down with Andrea de la Cerda, CEO of Clover Agency and founder of Candula, for a powerful conversation on leadership, trust, and what it truly means to step into the visionary role.Andrea shares her honest journey of hitting the “I can’t do this alone anymore” moment, why she chose Fractional COO support, and how learning to let go transformed both of her companies. From clearing operational chaos to reclaiming her energy and building a future-focused vision, Andrea shares the mindset shifts and practical changes that helped her lead at a higher level.If you’ve ever felt stretched thin, overwhelmed by the weeds, or afraid to relinquish control, this episode will speak directly to you.In This Episode:[01:09] The Turning Point Why Andrea finally admitted she needed strategic operational support—and why she wanted it now.[02:31] When the Business Becomes “Too Big” The moment business ownership shifted from excitement to exhaustion.[04:24] Hiring People Smarter Than You How Andrea embraced the power of surrounding herself with experts—and the mindset shift that changed everything.[07:52] Protecting Your Energy as a CEO Why staying in your zone of genius isn’t optional—it’s essential.[11:37] The First 90 Days with a Fractional COO The cleanup phase, the systems audit, and how trust became the foundation for real progress.[15:45] Stepping Out of the Weeds How having a true second-in-command opened up space for vision, growth, and long-term planning.[18:47] Delegating Big Initiatives A real example of how Andrea leaned on her COO to execute a major company-wide upgrade from start to finish.[22:19] Why Visionaries Need a “Make-It-Real” Partner The difference between making ideas up vs. making them happen.[23:51] The Wake-Up Call for Her Second Business How burnout resurfaced—and how she knew it was time to duplicate the Fractional COO support for her second company.[28:52] Advice for Founders Hesitating to Let Go Andrea’s guidance for leaders afraid to relinquish control or bring in high-level support.[31:56] Her Personal Mindset Practices Meditation, breathwork, journaling, therapy, and how she stays grounded as a leader.📌 Why This MattersYour effectiveness as a CEO depends on your energy, clarity, and ability to stay in your zone of genius. When you’re buried in operations, compliance, or constant decision-making, you lose the capacity to lead.Andrea’s story is a real-world example of what happens when a visionary gets the right operational partner—your business grows, your confidence returns, and the future opens up.✅ Action Steps for Listeners:Identify what drains your energy most—and ask if it belongs on your plate.Visualize your business with experts in their zone of genius supporting you.Ask yourself: What would shift if I stopped doing everything myself?Consider whether now is the time to bring in a Fractional COO.Resources & Links:Connect with Andrea de la Cerda on LinkedIn - https://www.linkedin.com/in/andrea-de-la-cerda-1380219/Free Quiz – Take the free 25-question quiz to see if your business is ready for the support of a Fractional COO: https://thecoosolution.comPodcast Page – https://thecoosolution.com/podcastSubscribe & Stay ConnectedNew episodes drop soon — subscribe to The COO Solution Podcast so you don’t miss an episode! Let’s connect:➡️ LinkedIn➡️ Instagram➡️ Facebook👉 If you found this episode valuable, share it with a business owner who’s ready to scale smarter. Hosted on Acast. See acast.com/privacy for more information.
The 3 Systems Every CEO Needs to Break the Bottleneck and ScaleWelcome back to The COO Solution Podcast! In this solo episode, Derek Fredrickson breaks down the root reason most founders stay overloaded, overwhelmed, and stuck in the weeds: you can’t delegate chaos.If your team depends on you for answers…If projects stall unless you step in…If your business grows but you get busier instead of freer…Then you’re missing one (or more) of the three foundational systems that make scaling possible.In this episode, Derek walks through the exact systems that free your time, remove you as the bottleneck, and create clarity and consistency across your team so the business can run without you.In This Episode:[00:02] The Pain of Growth Without FreedomWhy your business can look successful on the outside but feel heavier than ever behind the scenes. [01:02] The Real Problem: Not People — SystemsWhy even great teams fail without structure, and why all roads still lead back to the founder. [03:12] System #1: CommunicationHow to eliminate “quick questions,” stop being the hub, and streamline updates, decisions, and collaboration.[04:20] System #2: OperationsWhy you can’t scale what lives in your head — and how SOPs, workflows, and tools create consistency you can trust.[05:28] System #3: AccountabilityThe system that keeps everyone aligned, performing, and owning results (without you chasing follow-ups).[06:34] Case Study: From Firefighting to FreedomHow one CEO went from daily chaos to finally leading again after installing these three systems.[07:34] The Big QuestionWhich system is missing for you — communication, operations, or accountability?📌 Why This MattersA business that requires you to run is not scalable. It’s fragile. Freedom comes from systems, not hustle.With the right structure underneath you, your team moves faster, decisions get made without you, and growth becomes effortless instead of exhausting.✅ Action Steps for ListenersIdentify which of the three systems is weakest in your business.Document one core process that your team still depends on you for.Establish a simple accountability rhythm: scorecards, metrics, and owners.Audit your communication flow — eliminate anything that unnecessarily routes through you.Resources & Links:Free Quiz – Find out if your business is ready for the support of a Fractional COO: https://thecoosolution.comPodcast Page – https://thecoosolution.com/podcastSubscribe & Stay ConnectedNew episodes drop soon—subscribe to The COO Solution Podcast so you don’t miss an episode! Let’s connect:➡️ LinkedIn➡️ Instagram➡️ Facebook👉 If this episode helped you see where your business might be stuck, share it with a founder who needs it. Hosted on Acast. See acast.com/privacy for more information.
Welcome back to The COO Solution Podcast!In this episode, Derek sits down with AI strategist and educator Marnie Wills for a practical and eye-opening conversation about how founders can utilize AI not just for content or marketing, but as an operational partner that functions like a second brain or a “silent COO.”Marnie explains how AI can support decision-making, streamline communication, accelerate execution, and enhance every aspect of your operations. She also shares how leaders can shift into an AI-first mindset, how to involve their team, and why the future of business belongs to those who learn to collaborate with AI, rather than compete with it.If you’ve been curious about how to apply AI beyond simple prompts, this episode will change everything about the way you work.In This Episode:[01:04] How Marnie’s entrepreneurial journey and early adoption of AI tools changed her confidence, capacity, and efficiency as a business owner.[02:54] Why your AI model must be continuously updated and trained with your meetings, notes, research, brand identity, and operational context.[09:40] Using AI to capture what you read, watch, research, and learn—so you never lose track of insights again.[24:43] What founders need to understand about data training, toggling off training settings, and when to use temporary chats.[30:20] Real examples of how Marnie built AI tools for her team, gamified adoption, and built SOP creation into their weekly workflow.[39:57] Agents & Monetizable Tools How businesses can create AI tools based on their IP—for lead generation, customer experience, or paid offerings.[43:29] Why even experts feel behind and why curiosity, consistency, and intention are the keys to staying ahead.Why This MattersAI is no longer a trend. It’s a foundational shift in how every business operates. When used as a strategic partner, AI can help founders make more informed decisions, streamline operations, empower teams, and eliminate the bottlenecks that slow growth.This episode shows you how to move beyond “prompting” and start using AI like a true operational asset.Action Steps for Listeners:Select one AI tool (Claude, Perplexity, or Recall) and integrate it into your daily workflow.Begin training a “second brain” by feeding your AI meeting notes, ideas, goals, and brand guidelines.Discuss with your team: Where could AI help remove friction or accelerate your workflow?Explore how your business could eventually build its own AI tool using your IP.Resources & Links:Connect with Marnie Wills on LinkedIn - https://www.linkedin.com/in/marnie-wills-entrepreneur/Free Quiz – Take the free 25-question quiz to see if your business is ready for the support of a Fractional COO: https://thecoosolution.comPodcast Page – https://thecoosolution.com/podcastLet’s connect:➡️ LinkedIn➡️ Instagram➡️ Facebook👉 If you found this episode valuable, share it with a business owner who’s ready to scale smarter. Hosted on Acast. See acast.com/privacy for more information.
Welcome back to The COO Solution Podcast! In this solo episode, host Derek Fredrickson breaks down one of the most common turning points for growing business owners — recognizing when your company has outgrown you as its operator.Suppose you’ve been feeling stuck, overextended, or like your business only moves when you’re involved. In that case, this episode will help you identify the five clear signs that it’s time to bring in operational leadership. Derek shares how a Fractional COO bridges the gap between vision and execution, creating structure, accountability, and sustainable growth — so you can finally lead instead of manage.In This Episode:[00:07] The Hidden Leadership Gap — Why growth feels heavy even when business is booming.[02:07] Sign #1: You’re the Bottleneck — When everything runs through you, speed and progress stall.[04:11] Sign #2: You’re Managing Instead of Leading — Why CEOs should be thinking, not doing.[05:16] Sign #3: You Have a Team, But No Accountability — How lack of clarity keeps your team busy, not productive.[06:19] Sign #4: You’ve Hit a Ceiling — Why hustle alone won’t get you to the next level.[08:10] Sign #5: You’re Losing Trust in Your Business — The emotional cost of constantly checking in.[09:38] The Cost of Waiting — What happens when you delay getting the proper operational support.[10:55] Real Client Transformation — How one founder went from chaos to clarity in 90 days.[11:48] Your Call to Action — How to know if your business is ready for a Fractional COO.📌 Why This MattersFreedom doesn’t come from doing more. It comes from letting go. When you wait too long to install operational leadership, growth stalls and burnout sets in. A Fractional COO helps you reclaim time, clarity, and trust in your business, so you can finally lead with focus and confidence.✅ Action Steps for Listeners:Identify which of the five signs describes your business right now.Audit your role — are you leading, or managing?Book a strategy call at thecoosolution.com to explore whether Fractional COO support is right for you.Resources & Links:Free Quiz – Take the free 25-question quiz to see if your business is ready for the support of a Fractional COO: https://thecoosolution.comPodcast Page – https://thecoosolution.com/podcastSubscribe & Stay ConnectedNew episodes drop soon — subscribe to The COO Solution Podcast so you don’t miss an episode! Let’s connect:➡️ LinkedIn➡️ Instagram➡️ Facebook👉 If you found this episode valuable, share it with a business owner who’s ready to scale smarter. Hosted on Acast. See acast.com/privacy for more information.
Welcome back to The COO Solution Podcast! In this episode, host Derek Fredrickson interviews Lucy Rayden, founder of InTech Search, a global recruitment firm specializing in deep tech industries like semiconductors, photonics, and electronics.Lucy opens up about her journey from burnout to breakthrough and how bringing in a fractional COO helped her regain balance, reclaim her time, and transform her business operations for sustainable growth.She shares the pivotal moments that led her to step back, invest in the right support, and rebuild her company into a stronger, more systemized version of itself. This conversation dives deep into leadership evolution, burnout recovery, team accountability, and the powerful mindset shift from doing it all to leading intentionally.In This Episode:[01:00] Lucy’s Turning Point – The moment of burnout forced her to reevaluate how she was leading and living.[02:40] Hiring for Experience, Not Just Skills – Why bringing in a seasoned second-in-command changed everything.[06:00] The Power of Letting Go – How releasing control led to clarity, alignment, and stronger systems.[10:00] Real Change in Action – From chaotic communication to streamlined operations with structure and accountability.[16:00] The Marketing Breakthrough – How a fresh approach simplified execution and reignited visibility.[22:00] “Who, Not How” – Finding the right people accelerates results more than doing it yourself.[28:00] Leadership and Lifestyle – The lessons Lucy learned about rest, self-care, and redefining success.[35:00] Ego and Self-Awareness – How great leaders get out of their way and build more innovative teams.📌 Why This MattersLucy’s story is a powerful reminder that success doesn’t come from doing more — it comes from building a business that runs without depending on you. When you invest in systems, support, and the right people, you buy back more than your time — you buy back your life.✅ Action Steps for Listeners:Audit your leadership habits — where are you still holding on too tightly?Identify one area where an experienced second-in-command could help.Simplify communication: one system, one process, one point of truth.Schedule time to rest — not as a reward, but as a requirement.Resources & Links:InTech Search - https://intechsearch.com/about-us/Lucy Rayden on LinkedIn - https://www.linkedin.com/in/lucyrayden/Free Quiz – Take the free 25-question quiz to see if your business is ready for the support of a Fractional COO: https://thecoosolution.comPodcast Page – https://thecoosolution.com/podcastSubscribe & Stay ConnectedNew episodes drop soon—subscribe to The COO Solution Podcast so you don’t miss an episode! Let’s connect:➡️ LinkedIn➡️ Instagram➡️ Facebook👉 If Lucy’s story resonated with you, share this episode with another business owner ready to scale smarter, not harder. Hosted on Acast. See acast.com/privacy for more information.
Welcome back to The COO Solution Podcast! In this solo episode, host Derek Fredrickson unpacks one of the biggest breakthroughs every business owner needs to experience: how to build a self-managing team that runs (and thrives) without you.If you’ve ever wondered what would happen if you stepped away from your business for a week or two and feared it would all fall apart, this episode will shift your perspective. Derek walks through the three core pillars that make a self-managing team possible: systems, accountability, and trust. He shares how these work together to free you from day-to-day bottlenecks, empower your team to take ownership, and allow your business to grow sustainably, without constant supervision.In This Episode:[00:08] The Vision – What would it feel like if your business kept running (and thriving) without you?[01:38] The Reality Check – Why most founders don’t have businesses—they have jobs with helpers.[02:30] Why It Matters – The burnout, bottlenecks, and missed potential that come from doing it all.[04:22] The 3 Pillars of a Self-Managing Team:Systems & Processes – SOPs, automation, and project management tools that create repeatability.Accountability Structures – Roles, scorecards, and KPIs that keep everyone aligned and transparent.Culture of Ownership & Trust – How to move from micromanaging to true leadership.[07:09] The Mistakes That Keep You Stuck – Hiring helpers instead of owners, keeping everything in your head, and avoiding hard conversations.[09:38] A Real Client Example – How one founder went from overwhelm to taking a two-week unplugged vacation while her business grew.[12:04] Your Takeaway – What happens when you finally stop being the bottleneck and let your team lead?📌 Why This MattersYou can’t scale if everything depends on you. Freedom comes from systems, structure, and trust—not from doing more. When you empower your team to own their roles and outcomes, your business doesn’t just survive your absence—it thrives because of it.✅ Action Steps for Listeners:Audit your current operations: Could your business run for a week without you?Start documenting your key systems and processes.Create accountability by assigning clear owners for every result.Build trust through delegation—not micromanagement.Resources & Links:Free Quiz – Take the free 25-question quiz to see if your business is ready for the support of a Fractional COO: https://thecoosolution.comPodcast Page – https://thecoosolution.com/podcastSubscribe & Stay ConnectedNew episodes drop soon—subscribe to The COO Solution Podcast so you don’t miss an episode! Let’s connect: ➡️ LinkedIn ➡️ Instagram ➡️ Facebook👉 If you found this episode valuable, share it with a fellow business owner ready to scale smarter! Hosted on Acast. See acast.com/privacy for more information.
Welcome back to The COO Solution Podcast! In this episode, host Derek Fredrickson sits down with Kristie Clayton, founder of Herverse and a seasoned second-in-command leader turned visionary, to explore what it really means to thrive in leadership.Kristie shares her journey from COO to CEO, the power of Integrator–Visionary partnerships, and why embracing “whole human leadership” transforms not only how we lead, but also how we live. From the sandbox analogy for vision and execution to building trusted communities for women executives, Kristie’s insights are packed with wisdom and practical takeaways.If you’ve ever wondered how to balance strategy with emotional intelligence—or how to step fully into your role as a leader without losing yourself—this conversation is a must-listen.In This Episode:[01:32] Kristie’s journey from second-in-command to visionary leader.[06:21] The “energy boost vs. vampire” test: how to find your leadership sweet spot.[10:42] Why visionary–integrator partnerships are essential for scaling.[16:07] How to say “no” without stifling your visionary’s ideas.[20:59] The sandbox analogy: creating space for ideas before execution.[23:35] Whole Human Leadership—bringing strategy + emotional intelligence together.[28:38] A real-world story of leading with empathy instead of just data.[33:55] The origin of Herverse: building community for women second-in-command leaders.[41:30] What to expect from Herverse membership, mastermind, and annual summit.[45:22] Kristie’s gift: a special discount for listeners to join Herverse events.📌 Why This MattersTrue leadership isn’t about titles or doing it all—it’s about alignment, energy, and leading as your whole self. By embracing the integrator–visionary dynamic and connecting with supportive communities, you can grow faster, lead with confidence, and create lasting impact.✅ Action Steps for Listeners:Identify whether your current role is giving you energy or draining it.If you’re a visionary, give your ideas a “sandbox” before execution.As an integrator/COO, practice saying “tell me more” instead of “no.”Explore communities like Herverse to surround yourself with peers on the same journey.Resources & Links:Learn more about Herverse + upcoming Summit: https://herverse.orgUse code Thrive2025 for 10% off summit registration or elite membership.Free Quiz – Take the free 25-question quiz to see if your business is ready for the support of a Fractional COO: https://thecoosolution.comPodcast Page – https://thecoosolution.com/podcastSubscribe & Stay ConnectedNew episodes drop soon—subscribe to The COO Solution Podcast so you don’t miss an episode! Let’s connect:➡️ LinkedIn➡️ Instagram➡️ Facebook👉 If you found this episode valuable, share it with a fellow business owner ready to scale smarter! Hosted on Acast. See acast.com/privacy for more information.
Welcome back to The COO Solution Podcast! In this solo episode, host Derek Fredrickson unpacks one of the most overlooked yet critical elements of scaling a business: team alignment.If your team is working hard but progress still feels off or if you’re frustrated that projects move forward but don’t quite match your bigger vision, this episode is for you. Derek reveals why alignment isn’t just a buzzword but the foundation of efficiency, accountability, and scalable growth.You’ll learn how to identify signs of misalignment, the role a COO plays in bridging the gap between vision and execution, and practical steps to clarify roles, strengthen accountability, and build a culture where everyone is rowing in the same direction.In This Episode:[00:54] The Hard Truth – Why your team’s alignment determines your capacity for growth.[01:59] The Cost of Misalignment – How inefficiency, confusion, and missed objectives slow progress.[05:48] The COO as the Bridge – Why a second-in-command is essential for turning vision into reality.[09:09] The Alignment Audit – Three key questions to evaluate your team’s clarity and priorities.[13:37] Common Challenges – Overlapping roles, top performers bogged down, and chasing tactics over strategy.[14:37] Four Steps to Align Your Team – Clarify vision, define roles, establish accountability systems, and review regularly.[18:16] Culture of Alignment – Communication, empowerment, and recognition as lasting drivers of growth.[21:45] Your Action Step – Map out roles and responsibilities and identify one misalignment to correct this week.📌 Why This MattersWithout alignment, even the most talented teams and innovative ideas fall short. Scaling requires more than a system. It demands that your people, roles, and priorities connect seamlessly with your vision. This episode gives you the framework to realign your team and unlock growth with clarity and confidence.✅ Action Steps for Listeners:Audit your team: Do roles, responsibilities, and accountability connect with your vision?Identify at least one area of misalignment and correct it this week.Create a “clarity document” to communicate roles, priorities, and expectations.Consider how a fractional COO can help bridge the gap between your vision and your team’s execution.Resources & Links:Free Quiz – Take the free 25-question quiz to see if your business is ready for the support of a Fractional COO: https://thecoosolution.comPodcast Page – https://thecoosolution.com/podcastSubscribe & Stay ConnectedNew episodes drop soon—subscribe to The COO Solution Podcast so you don’t miss an episode! Let’s connect:➡️ LinkedIn➡️ Instagram➡️ Facebook👉 If you found this episode valuable, share it with a fellow business owner ready to scale smarter! Hosted on Acast. See acast.com/privacy for more information.
Welcome back to The COO Solution Podcast! In this special episode, host Derek Fredrickson sits down with Amy Anderson, CEO of ACG Practice Partners and a current client of The COO Solution. Amy is an expert in the aesthetics industry who has helped hundreds of surgeons and practice leaders launch and scale successful, high-performing practices.In this candid conversation, Amy shares what it was like to amicably split from her previous partnership, launch a new company, and face the overwhelm of starting fresh—even with clients and team members by her side. She opens up about the fears she navigated, the clarity she gained from partnering with a fractional COO, and how quickly momentum began to shift in her business.Together, Derek and Amy unpack the tangible benefits of second-in-command support, the importance of core values in building team culture, and why letting go of “doing it all” creates the space for visionary leadership.In This Episode:[01:22] Amy’s Journey – From co-founding a consulting firm to launching ACG Practice Partners.[02:46] The Overwhelm of Starting Over – The fears, doubts, and heavy responsibility of re-launching.[07:18] Why Amy Chose a Fractional COO – The turning point that made support non-negotiable.[14:43] Quick Wins & Relief – How structure, strategy, and accountability shifted everything.[19:31] Partnership with Jessica – The “boots on the ground” COO experience.[22:32] CEO Mindset – How Amy is learning to protect her time and think bigger.[29:05] Core Values in Action – Integrity, empathy, expertise, and excellence as guiding principles.[35:49] Final Insights – Why accountability and support are game-changers for entrepreneurs.📌 Why This MattersEven the most talented, experienced entrepreneurs can hit a wall when they try to do it all themselves. Having the right second-in-command unlocks both business momentum and personal peace of mind. Amy’s story is a powerful reminder that scaling requires both strategy and support.✅ Action Steps for Listeners:Audit your role—where are you holding on to tasks that no longer serve you as CEO?Define (or revisit) your company’s core values and use them to guide hiring and decision-making.Consider the impact of adding second-in-command support, whether through a fractional COO or another leadership partner.Resources & Links:Connect with Amy Anderson: Instagram @amyandersonMBA | ACG Practice Partners | LinkedInFree Quiz – Take the free 25-question quiz to see if your business is ready for Fractional COO support: https://thecoosolution.comSubscribe & Stay ConnectedLet’s connect:➡️ https://www.linkedin.com/in/derekfredrickson/➡️ https://www.instagram.com/thecoosolution/➡️ https://www.facebook.com/thecoosolution👉 If you found this episode valuable, share it with a fellow business owner ready to scale smarter! Hosted on Acast. See acast.com/privacy for more information.
Welcome back to The COO Solution Podcast! In this solo episode, host Derek Fredrickson dives deep into one of the most common challenges business owners face: micromanagement. If you’re feeling overwhelmed and stretched thin, chances are you’re still holding on to too much, and it’s keeping your business stuck.Derek shares how learning the art of effective delegation unlocks freedom, builds trust, and creates the space you need to focus on what only you can do. From systems and SOPs to team trust and role clarity, this episode delivers a practical roadmap to help you stop micromanaging and start scaling.In This Episode:[00:45] Why You’re Still the Bottleneck – The emotional and operational cost of doing it all yourself.[02:49] The Hidden Damage of Micromanagement – How it stalls growth, drains your energy, and disempowers your team.[03:46] Delegation = Freedom – Why letting go doesn’t mean losing control (and what it actually gives you back).[04:43] Common Delegation Mistakes – Vague expectations, hovering, and assigning tasks to the wrong people.[07:19] Systems That Support Delegation – Why you can’t scale without documented processes and tools that keep everyone aligned.[08:19] SOPs and Structure – How to ensure your team operates effectively without you.[09:17] Delegation and Trust – The difference between micromanaging and being informed.[11:03] Action Step – Delegate one task this week with clear expectations and outcomes.Why This MattersScaling your business requires a shift in both mindset and systems. If you’re still stuck in every detail, you’ll never reach your next level. Delegation isn’t optional—it’s the foundation for growth, freedom, and a truly self-managing team.Action Steps for Listeners:Identify one task to delegate this week and outline success criteria.Match it to the right team member and give them ownership.Consider where systems, documentation, or a fractional COO could help you let go with confidence.Resources & Links:Free Quiz – Take the free 25-question quiz to see if your business is ready for Fractional COO support: https://thecoosolution.comPodcast Page – https://thecoosolution.com/podcastSubscribe & Stay ConnectedNew episodes drop soon—subscribe to The COO Solution Podcast so you don’t miss an episode!Let’s connect:➡️ https://www.linkedin.com/in/derekfredrickson/➡️ https://www.instagram.com/thecoosolution/➡️ https://www.facebook.com/thecoosolution👉 If you found this episode valuable, share it with a fellow business owner ready to scale smarter! Hosted on Acast. See acast.com/privacy for more information.
In this episode of The COO Solution Podcast, host Derek Fredrickson sits down with Melissa Ortiz, founder of Activate Human Capital Group, to explore the often-overlooked root cause of team frustration, burnout, and misalignment: unclear roles.If your team is working hard but not necessarily on the right things, this episode is for you.Melissa breaks down what role clarity really means—and why it matters more than ever for growing companies. From using the Predictive Index to hiring smarter, to transforming underperforming teams into aligned, high-performing units, this episode is packed with practical advice for founders, integrators, and team leaders.In This Episode:[00:56] The Power of Alignment – Why engagement and clarity go hand in hand.[02:33] Why Role Clarity Is the Missing Link – And what “right seat” really looks like.[05:04] Job Description ≠ Clarity – What founders often get wrong when hiring.[08:17] Getting Practical – How to create a one-pager that defines success for each role.[12:44] From Chaos to Confidence – How teams transform when responsibilities are defined.[14:40] Living Documents – How to revisit and update role clarity as your business evolves.[18:32] All About Predictive Index – Why this five-minute assessment is game-changing.[21:12] Think-to-Talk vs. Talk-to-Think – How this distinction improves communication.[27:00] Hiring Smarter – How to define your ideal candidate profile using PI.[31:07] Sifting Through the Noise – Using assessments to save time (and bad hires).[34:39] The Waste Factor – How role clarity and alignment eliminate wasted time, energy, and talent.Why This MattersConfused roles create confusion everywhere else—in decision-making, accountability, and even culture. This episode will help you step back, audit your team, and reset the foundation for scale. Whether you’re hiring or optimizing an existing team, clarity is your first and most powerful move.Action Steps for Listeners:Identify one role on your team that needs a clarity reset. Ask: “What exactly do I expect from this person?”Create or update a one-pager that outlines time allocation, core responsibilities, and success metrics.Consider using the Predictive Index to improve your hiring and communication strategy.Resources & Links:Activate HCG Website: https://activateHCG.comConnect with Melissa on LinkedIn: https://www.linkedin.com/in/melissa-ortiz-employee-retention-expert/Free Quiz – Take the free 25-question quiz to see if your business is ready for Fractional COO support: https://thecoosolution.comPodcast Page – https://thecoosolution.com/podcastLet’s connect:➡️ https://www.linkedin.com/in/derekfredrickson/➡️ https://www.instagram.com/thecoosolution/➡️ https://www.facebook.com/thecoosolution👉 If you found this episode valuable, share it with a fellow business owner ready to scale smarter! Hosted on Acast. See acast.com/privacy for more information.
Welcome back to The COO Solution Podcast! In this solo episode, host Derek Fredrickson tackles one of the biggest (and often most ignored) reasons businesses plateau: team misalignment.Whether you’re leading a small but mighty team or managing a fast-growing company, your next level of growth depends on more than just sales and systems—it hinges on your people. In this episode, Derek shares how to utilize the “Right People, Right Seats” framework to audit your team, identify misalignment, and make informed leadership decisions that propel the business forward. You’ll walk away with practical strategies to assess your team’s current structure, clarify expectations, and realign your team to support your future growth.In This Episode:[00:54] The Hard Truth – Why your team, not just your offers, determines your growth capacity.[01:54] Right People, Right Seats Framework – How to assess values, energy, and performance alignment.[02:46] When Good Isn’t Good Enough – A client story about letting go of loyal but misaligned team members.[04:22] The Right Seats – Understanding skill sets, responsibilities, and clarity of roles.[06:16] Role Clarity in Action – A client example of redefining team structure to eliminate confusion and chaos.[08:07] Signs of Team Misalignment – From stepping back into tasks to gut instincts you’re ignoring.[10:21] The Team Audit – Two critical questions to ask about every team member.[12:44] Leadership, Not Emotion – Why keeping misaligned team members helps no one.[13:37] The Ruthless Commitment – How scaling businesses apply this framework consistently.[15:10] Your Takeaway Challenge – Reassess one team member’s alignment for where you’re going, not just where you are.📌 Why This MattersYour systems and offers won’t scale unless your people can support them. By aligning your team to your vision, values, and future goals, you remove the friction that slows growth and reclaim the energy to lead with clarity and confidence.✅ Action Steps for Listeners:Do a team audit: List every team member and ask, “Would I enthusiastically rehire them today?”Evaluate whether each person has the necessary skills, energy, and alignment to support your goals.Choose one person you’re unsure about and assess: are they set up for success long-term?Have the tough conversations now—it only gets harder later.Resources & Links:Take the free 25-question quiz to see if your business is ready for Fractional COO support: https://thecoosolution.comPodcast Page – https://thecoosolution.com/podcastSubscribe & Stay ConnectedSubscribe to The COO Solution Podcast so you don’t miss an episode! Let’s connect:➡️ https://www.linkedin.com/in/derekfredrickson/➡️ https://www.instagram.com/thecoosolution/➡️ https://www.facebook.com/thecoosolutionIf you found this episode valuable, share it with a fellow business owner ready to scale smarter! Hosted on Acast. See acast.com/privacy for more information.
Welcome back to The COO Solution Podcast! In this episode, host Derek Fredrickson is joined by serial entrepreneur and Cashflowy AI founder, Heidi DeCoux, for a refreshingly honest conversation about the financial mistakes that hold entrepreneurs back—and how to finally fix them.If you’ve ever felt confused, overwhelmed, or simply out of touch with your numbers, this episode is for you. Heidi shares why most solopreneurs unknowingly set themselves up for burnout and struggle by avoiding their financials—and how a few simple shifts in structure, mindset, and systems can change everything.Whether you’re mixing personal and business finances, skipping your “money dates,” or overpaying for clunky bookkeeping tools that don’t give you answers, this episode offers clear guidance to help you take back control.In This Episode:[01:15] Why Solopreneurs Stay Broke: The surprising reason even smart founders ignore their numbers.[03:18] Outdated Tools, Overpriced Support: Why QuickBooks and human bookkeepers aren’t built for small businesses—and what to use instead.[09:21] The Weekly (or Monthly) Money Date: How 15 minutes of financial clarity can shift your entire business trajectory.[15:35] Mixing Business and Personal Finances: The hidden cost of blurring lines—and how to clean it up fast.[22:30] Financial Agreements in Partnerships: How a simple Google Doc can protect your relationships and your revenue.[34:46] Final Advice: Money clarity is your superpower—shine a light on your numbers and watch your business grow.📌 Why This MattersMost business owners don’t fail because of a lack of hustle or great ideas; they fail because they lack visibility into the numbers that drive their decisions. Heidi’s approach to financial empowerment is practical, human, and doable even if you’re allergic to spreadsheets. This conversation is your permission slip to stop winging it with your money and start leading like a CEO.✅ Action Steps for Listeners:Start a weekly or monthly money date, even if it’s just 15 minutes.Separate your business and personal finances this week.Track your 4 key KPIs (get the free Profit Clarity Playbook below).Explore how AI-backed tools like Cashflowy can help you reclaim time, energy, and profit.Resources & Links:Check Out Cashflowy: cashflowy.ai – AI-powered bookkeeping and clarity for solopreneurs.Free Quiz – Take our free quiz to see if your business is ready for the support of a Fractional COO: https://thecoosolution.comPodcast Page – https://thecoosolution.com/podcastSubscribe & Stay ConnectedNew episodes drop soon—subscribe to The COO Solution Podcast so you don’t miss an episode! Let’s connect:➡️ https://www.linkedin.com/in/derekfredrickson/➡️ https://www.instagram.com/thecoosolution/➡️ https://www.facebook.com/thecoosolution👉 If you found this episode valuable, share it with a fellow business owner ready to scale smarter! Hosted on Acast. See acast.com/privacy for more information.
Welcome to another episode of The COO Solution Podcast! In this solo episode, host Derek Fredrickson dives into the four critical areas that separate stagnant businesses from scalable ones. If you’re a founder or CEO feeling stuck at the seven-figure mark—or you’re simply exhausted by the day-to-day—this is the clarity you’ve been waiting for.Derek breaks down the leadership mindset, systems strategy, and operational frameworks that must evolve if your business is going to hit its next level of growth. You’ll also hear actionable advice on transitioning from operator to visionary, why micromanaging is the enemy of scale, and how building a culture of accountability unlocks freedom and results.In This Episode:[01:05] Why Businesses Plateau: The hidden growth roadblocks that stall companies at six and seven figures.[03:22] Systems Built for Scale: Why outdated processes break and how to upgrade them.[04:49] The Delegation Dilemma: Why founders must stop doing it all and start building a second-in-command.[05:34] Visionary + COO = Alignment: The strategic power of leadership partnerships.[07:58] Simplicity Scales: You can’t scale complexity—learn what operational simplicity really looks like.[08:49] Accountability That Moves the Needle: KPIs, dashboards, and the culture shift that drives results.[10:27] Creating Self-Managing Teams: Why micromanaging kills growth—and how to stop doing it.[11:12] From Operator to Visionary: What this transition really takes and how a fractional COO makes it easier.[15:16] Your Action Step: Identify one outdated process and delegate one energy-draining task this week.📌 Why This MattersHustle and effort will only take you so far. To scale beyond your current ceiling, you need a structured approach, effective delegation, and efficient systems that operate smoothly without your direct involvement. This episode lays out the blueprint for growing your business without increasing your overwhelm.✅ Action Steps for Listeners:Identify one inefficient process and upgrade it for scale.Delegate a low-energy task to free up your time and focus.Consider the role of a fractional COO or OBM in your next phase of growth.Resources & Links:Free Quiz – Take our free quiz to see if your business is ready for the support of a Fractional COO: https://thecoosolution.comPodcast Page – https://thecoosolution.com/podcastSubscribe & Stay ConnectedNew episodes drop soon—subscribe to The COO Solution Podcast so you don’t miss an episode!Let’s connect:➡️ LinkedIn➡️ Instagram➡️ Facebook👉 If you found this episode valuable, share it with a fellow business owner ready to scale smarter! Hosted on Acast. See acast.com/privacy for more information.
Welcome back to The COO Solution Podcast! In this episode, Derek Fredrickson sits down with Rocky Anderson, Founder of ADC Water, to share a candid behind-the-scenes look at how bringing on a fractional COO from The COO Solution transformed his engineering firm from a cash-burning, chaotic operation into a scalable, purpose-driven business.Rocky opens up about the emotional toll of trying to scale alone, how he discovered the concept of a fractional Chief Operating Officer (COO)as his trusted second-in-command, and the massive operational and financial shifts that have occurred in just a few short months. From tripling revenue to reclaiming time with family, this conversation is a powerful case study on what’s possible when visionary CEOs get the right support.In This Episode:[01:25] From Lifestyle to Legacy: Why Rocky decided to scale—and how that decision almost broke the business.[04:20] Discovering The COO Solution: How a conversation changed everything and led to a “no-brainer” decision.[08:15] Visionary vs. Operator: The assessments that revealed Rocky’s true genius—and why stepping back was the key to moving forward.[11:33] Systems, Structure, and Scaling: How Rocky’s team began hitting every project milestone with less of his involvement.[13:22] The Financial Turnaround: From $65K to $350K/month and a projected 50% net profit—what changed?[15:54] Scaling with Heart: Why this growth journey is more than numbers—it’s about serving more people and building deep relationships.[20:43] Hiring & Team Clarity: The operational map that’s helping Rocky onboard the right people at the right time.[24:17] Personal Wins: More peace, more presence, and a renewed sense of purpose as a leader and father.[31:06] Advice to Entrepreneurs: Why every growth-minded business owner should consider fractional COO support—sooner rather than later.📌 Why This MattersThis episode shows what happens when visionary entrepreneurs stop trying to do it all and start building the support structure their business needs to thrive. Rocky’s story is a blueprint for scaling smarter, not harder, while preserving the heart and mission behind the work.✅ Action Steps for Listeners:What part of your business can’t run without you—and why??Explore the difference a fractional COO could make for your growth.Map out your visionary role—and start pulling back from the rest.Resources & Links:Rocky Anderson’s LinkedIn - https://www.linkedin.com/in/wastewatermanagement/ADC Water website - https://www.adcwater.com/Free Quiz – Take the free 25-question quiz to see if your business is ready for the support of a Fractional COO: https://thecoosolution.comPodcast Page – https://thecoosolution.com/podcastSubscribe & Stay ConnectedLet’s connect:➡️ LinkedIn➡️ Instagram➡️ Facebook👉 If you found this episode valuable, share it with a fellow business owner ready to scale smarter! Hosted on Acast. See acast.com/privacy for more information.
Welcome to The COO Solution Podcast, the go-to resource for business owners, CEOs, and visionary entrepreneurs looking to scale smarter, lead better, and build businesses that run without bottlenecks. I’m your host, Derek Fredrickson, and today’s episode addresses one of the most critical mindset and strategy shifts in entrepreneurship—how to stop being the bottleneck and start building a self-managing business that can run (and grow) without you.In This Episode:[01:05] Why Businesses Stall – How businesses outgrow their systems, leadership styles, and operations.[03:20] The Bottleneck Truth – Why the same strategies and systems stop working at scale.[04:43] Scaling with Leadership – The need to shift from doing it all to leading strategically.[06:08] Operator to Visionary – Why founders must become CEOs, not Chief Everything Officers.[07:28] Hiring a Second-in-Command – How a fractional COO or senior OBM can take the reins.[08:13] Leadership Culture – Empowering leaders to manage teams and drive accountability.[08:57] Operational Systems – SOPs, project management tools, and CRMs to streamline growth.[11:54] Living Systems – Why adoption and usage matter more than tools.[12:45] Accountability Culture – Establishing clear roles, KPIs, and performance reviews.[16:00] Bottlenecks to Break – Identifying operational, leadership, and system bottlenecks.[20:14] Evolving Business Models – Shifting models, pricing, and processes to scale smarter.[23:22] Summary of Growth Essentials – Six core areas to structure your business for the next level.[23:57] Action Assignment – Audit your time, identify bottlenecks, and revise your model for scale.📌 Why This MattersIf your business can’t grow without you, you’re not scaling—you’re surviving. This episode guides you through the mindset shifts, structural changes, and leadership strategies needed to grow your business beyond your current ceiling truly.✅ Action Steps for Listeners:Audit your calendar, emails, and tasks: What can be delegated?Identify where your business model feels stuck and why.Explore what systems and support (like a COO) you need for the next level.Reflect: “Where am I the bottleneck—and how can I systematize or delegate it?”Resources & Links:Free Quiz – Take the free 25-question quiz to see if your business is ready for the support of a Fractional COO: https://thecoosolution.comPodcast Page – https://thecoosolution.com/podcastSubscribe & Stay ConnectedNew episodes drop soon—subscribe to The COO Solution Podcast so you don’t miss an episode! Let’s connect:➡️ LinkedIn➡️ Instagram➡️ Facebook👉 If you found this episode valuable, share it with a fellow business owner ready to scale smarter! Hosted on Acast. See acast.com/privacy for more information.
Welcome to another episode of The COO Solution Podcast! This week, Derek Fredrickson is joined by marketing strategist and CEO of Duct Tape Marketing, Sara Nay. With over 15 years of experience helping small businesses simplify and succeed with smarter marketing strategies, Sara offers a candid look at how business owners can navigate today’s noisy marketing world with clarity, purpose, and efficiency.In this episode, Sara breaks down why “less is more” is the new marketing mantra, how AI is reshaping execution and creativity, and why the most effective marketing teams are structured around clarity, not chaos.In This Episode:[00:44] The Marketing Strategy Pyramid: How to align business strategy, marketing execution, and team roles for seamless growth.[03:24] AI’s Role in Elevating Team Capacity: Why AI isn’t replacing humans—it’s empowering them to lead and think more strategically.[12:09] Strategy First, Tactics Second: Why jumping to funnels, ads, or content before mapping a strategy is a costly mistake.[15:01] The Entrepreneur’s Role in Marketing: Sara shares how founders can stay involved without micromanaging every campaign.[20:50] From Intern to CEO: Sara’s journey through Duct Tape Marketing and how her all-hands experience makes her a better leader.[25:53] Marketing Horror Stories & Ownership: Why so many small businesses get burned—and how to protect yourself by owning your strategy.[28:57] Building Internal Marketing Assets: How to stop outsourcing everything and start taking control with the right guidance.[33:05] Sara’s Final Insight: “Do less, but do it better”—why human connection is the competitive edge that still matters most.✅ Action Steps for Listeners:Audit your current marketing efforts—are they aligned with your business strategy?Involve your leadership team in building a customer journey map.Consider where AI can enhance—not replace—your team’s productivity.Focus on marketing activities that actually build relationships.Resources & Links:Sara Nay LinkedIn https://www.linkedin.com/in/saranayDuct Tape Marketing Free Resources: DTM World GrowthFree Quiz – Take the free 25-question quiz to see if your business is ready for the support of a Fractional COO: https://thecoosolution.comPodcast Page – https://thecoosolution.com/podcastSubscribe & Stay ConnectedNew episodes drop soon—subscribe to The COO Solution Podcast so you don’t miss an episode! Let’s connect:➡️ https://www.linkedin.com/in/derekfredrickson/➡️ https://www.instagram.com/thecoosolution/➡️ https://www.facebook.com/thecoosolution👉 If you found this episode valuable, share it with a fellow business owner ready to scale smarter! Hosted on Acast. See acast.com/privacy for more information.
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