Claim OwnershipCollision Coffee Talk
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Hear the latest from Kristen about what's going in the collision industry. Collision Hub can help you make new connections, better follow industry events, and catch up on industry news and job opportunities.
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It's another jam packed episode as the world turns in the drama of Collision Repair State Farm Singles Out Gerber Cancel All Your Trade Publications In Protest Do You Know Your Tools: Estimating SystemsFord and Amazon Make a Deal State Farm Says It's Only 96 Hours Problems With Honda and Aftermarket Headlamps OEM Safety Inspections and Lawsuits Insurers Waive Rights In Subrogation Another AI Fail
Happy Thanksgiving Week. On this episode of Collision Coffee Talk we talk about: The reasons Progressive Insurance says they will not pay for paint and material expenses proven with invoice Why do we really do this job of Collision Repair General Motors Dealers across the USA are revolting over Caliber Collision locations inclusion in certified shop locators Hyundai makes deal with Crash Champions for warranty refinish work Sharp increase in workplace violence sparks discussion around HR training Death and Taxes are the two things you can’t avoid and GEICO is having a hard time with Taxes.
It's another rant filled episode of Collision Coffee Talk and this time she's not holding back. We'll talk about the VERY disturbing press release that came out from Boyd Gerber that provides some chilling insights to the future of repair. Insurance companies continue to make errors with policy application and it's presenting some slam dunk Bad Faith suits There is a new bully in town around total losses Industry Association brings a pillow to a gun fight in Vegas.
The best part of any industry event is the amount of gossip and drama that unfolds. In the middle of everything, some interesting information was released. But the desert of Las Vegas was not the only place the industry gathered. The insurers were in Orlando, FL to discuss claims technology and process. In this episode of Collision Coffee Talk: Tesla Insurance Fails in Claims again Insurance Claims Training Leads to Bad Faith State Farm and Politics Is CCC In Trouble? OEs Continue To Deal Shops and Consumers Away in Certification Programs Literacy and OE Procedures, The Real Hidden Liability
It's industry tradeshow week so we're going to throw some shade and talk about some news in this weeks episode. State of Illinois Files Suits Against State Farm Bodyshops of Oklahoma sue the Department of Insurance and Governor Voice Activated Measuring Should Insurers Be Kicked Out of Industry Meetings The Bankruptcy Disrupting the Auto Industry Michigan Towing Laws Hit The House Are Insurers Out of Control?
A trucking company, Waffle House, and the collision industry are connected in surprising ways, including a potential warning for the industry. We discuss concerns over specific terms in the State Farm Select Service agreement that have many worried. An insurer lost three lawsuits to a bodyshop due to their attorney’s reliance on ChatGPT for drafting documents, which proved incorrect. Additionally, Carlyle recently warned about credit risks that could impact Crash Champions and other MSOs in the sector.
We spent last week up in the Northeast visiting New York and New Jersey, but there was a few things of intrest and a claims conferecne to review. In this weeks episode we'll discuss: Liberty Mututal and Pre-Meditated Bad Faith? State Farm and Elitek Pricing Agreements Insurer Tech Conference 2025 Alcohol and Collision Repair? We Launch a New Service That Is 100% Guaranteed To Get Us Sued! AAA Studies Nighttime Pedestrian ADAS
We have a lot to cover this morning in the industry! It was only a matter of time, but State Farm is facing multiple class action lawsuits over their use of AI in claims handling. How will this effect shops that also use AI tools to complete estimates and look up procedures? Tesla total loss issues and problems created with how they handle vehicles damaged and use of their owned charging stations. We also find cars all over the world that were sold through USA salvage auction providers. Other News: BASF Sell Is Complete Jeep Pushes Software Update The Shuts Down Wranglers Insurers Are In A Race To The Bottom, you wont believe what insurance consultants have to say! How do you best utilize AI Estimating in collision repair shops? Amazon is at war against jobbers and MSOs. What happens when they partner with Insurers? What does a labor rate reduction mean? Are TikTok and YouTube videos of collision repair ruining the industry?
It's been a busy week for our industry. Lets talk about a few growing stories Automomous Car Gets Traffic Ticket AirPro Takes Another Court Loss Tesla Is Slapped By The California DOI State Farm Drops Labor Rates Across The USA Is ADAS a Financial Cliff For Investors
It's a long episode be we have some exciting things to talk about! Understanding "Sticker Shock" in Collision Repair DRP's Are Bad Faith Toby Chess is BACK! Rules and Regulations for RTA Claim Volume Takes HUGE Dip Shops Cross The Line In Supplement Handling We're Going on the Road!
You have got to hear the latest developments across the world of insurance, OEM and collision repair. Grab your cup, this one is a bit crazy!GM Website Revels Deeper Issues with Certification and Locator The Consolidation Game Has Ended, or Is it Now Just Being Played With Independent Shop Owners Dramatic Changes On The Horizon For DRP Contracts That Will Effect EVERY Bodyshop 3M Gives Award To Employee For Innovation Tesla Admits Problem After NHSTA Opens Investigation Into Door Handles Have an Insurer and TPA Entered Into A Premeditated Subrogation Collection Strategy Against Collision Repair Shops What Does Calibration Successful Actually Mean
As Fall approaches, major developments continue in the Collision Repair Industry. Tesla faces new legal challenges, hackers target original equipment manufacturers, and Copart intensifies its stance against bodyshops and repairable vehicles. Meanwhile, Michigan has issued strong guidance to insurers regarding claim handling in a recent total loss case.
It’s Labor Day and we know it’s not just us who is working in the collision repair industry. This morning we’re going to tackle some uncomfortable topics and call out a few problems. 0:00 Welcome 5:19 DRP Fails Post Repair Inspection… Shocker 22:02 EV Sales Are Dumping 24:26 Michael Jordan Sued For NASCAR Text Messages??? 25:37 OEs Stop ADAS Level 3 Production As Stocks Fall27:58 Tesla Fails To Report Accidents, NHSTA Opens Investigation 33:32 US Government Defines “Crash” 37:11 Ford Reports Most “engaged” Driver Assist Feature On Trips Less Than 20 min 40:37 Level 2 ADAS Regulation and Collision Repair 42:36 Bodyshops Sued For ADAS Issues. Requires Pre-Measure 55:09 Celette Builds Solution For Shop Liability and Pre-Measure 1:02:49 General Motors Deletes Dealerships From Certified Collision Website 1:04:37 Amazon and Hertz Partner To Sell Cars 1:08:16 Collision Hub Starts Fight Online Over Repair 1:17:07 The Legal Definition of Repair 1:23:10 Trust Yourself To Fail. It’s Time We Change What We Are Sold 1:27:26 FTC Sues AI Company For False Promises As Customers Lose $250,000 1:30:03 UK Wants Buttons Not Touchscreens For Cars To Get 5 Star Rating
Collision Coffee Talk: Insurance Claims, Mental Health, Tesla Fire, DRP Repair Issues, Industry News• Collision Repair Industry Updates• Insurance Claims Explained• Mental Health in Collision Repair• Tesla Fire Incident Discussion• Direct Repair Programs (DRP) and Vehicle Safety Challenges• Consumer Education: Blending in Paint Repair• Bloomington Collision Center New Neighbor Announcement• SATA's 100th Anniversary Celebration• Fire Safety: More Than Just Tesla—Industry Highlights• Homeowners Association Issues Affecting Collision Professionals• Negative Equity Trends in Total Loss Claims• Progressive Insurance Reports 34% Net Profit for July• Market Conduct Studies and Rental Tracking Agreements (RTA)• Auto Parts Grading: The Pros and Cons of “A” Parts
It's no secret how we feel about legal issues and Bad Faith situations. You'll want to check out this interview and see how it effects collision repair. We're also going to talk about some of the comments left lately on past episodes.
Collision Coffee Talk: Are The Champion’s Crashing? ADAS Is Terrifying and Ransomware Attacks Increase It’s true, we are the best at what we do, and this week’s Collision Coffee Talk says it all. We’ll dive into the Moody’s financial downgrade of Crash Champions from stable to Negative. What does that mean, not just Crash, but for every MSO or DRP dependent shop in the industry. What are the outlooks and potential consequences of reliance on Insurance Companies. Also in this episode: ADAS Testing Is Terrifying (Get Link to Whitepaper Below) OEM’s Are Demanding Repair Insights Insurance Companies Closing Files and Rejecting Supplements Ransomware Attacks Hit Recyclers Across The USA It’s Official, Body shops Do NOT Have A Staffing Problem
It was an interesting week in the world of Collision Repair. As we kick off the first full week of August, lets talk about a few things. The Absurdity of leaders in this industry Caliber Files For Intial IPO Is Journalism In Our Industry A Hoax? Tesla is hammered by a Jury in Florida and the DMV in California Are current pay models holding back the industry State Farm Allows Interns To Handle Auto Claims AI is officially for dummies, MIT releases a study. Yes AI makes you an idiot.
All jokes and memes aside, it is now official from the US Government... Ford officially sucks at making vehicles. No reallly, they now hold the record for most recalls issued in a single year by any OE EVER and it's only July. Still plenty of them to raise that number to something that most likely no OE will ever take from them. But, how does that effect the way bodyshops approach collision repair, especially those that are Ford Certified Collision Centers? In other news, Association issues an apology and retraction, Math lessons from Mike Anderson and the Collision Hub team suffers a great loss.
The Just Jack Award(s) Introduced Progressive Makes Class Worthy Legal Error with DV Letter OEs Going After Their Own Dealers? They Don’t Make Em’ Like They Use To! Late Model vs Classic Collision Replevin Cases Increasing On East Coast AI Lawsuits Increasing
Welcome to Monday July 14, 2025 and Collision Coffee Talk. In this episode we cover Insurers and LKQ Corporation List Used ADAS Sensors as Parts In Estimating Systems State Farm Doubles Down On Seatbelt Safety Inspections As Included Progressive Adjuster Defines A fail in Negotiation With Bodyshop CARSTAR shop in NY With Repair Fails Found In Post Repair Inspection Kentucky Updating Total Loss ACV Evaluation Website/Servies in Bill Fun with Garagekeepers Policy Lawsuit That Involved BMW
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