Claim OwnershipCollision Coffee Talk
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Hear the latest from Kristen about what's going in the collision industry. Collision Hub can help you make new connections, better follow industry events, and catch up on industry news and job opportunities.
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Put on your tin foil hat and pour a cup of coffee. For this episode we're going down the rabbit hole. Learn how the legal battle in Oklahoma with State Farm actually points to a far deeper intent and problem(s) for collision repair shops. We'll also talk about some scams and ICE problems.
You take one week off and things get crazy! On Monday Opus and asTech officially announced their intent to merge the companies after the story had broke back in November during SEMA. Why wait so long? Well the Department of Justice (DOJ) seems to be interviewing half the industry stating they are doing an anti-trust investigation on the merger. Then for some reason..... last week during CIC, asTech felt the need to head to the mic and beg the industry to forgive them for their GEICO deal. Yeah, this one is good. Pour an extra large glass of coffee and listen up.
Sometimes the truth is stranger than fiction and the latest statements from Progressive are out there. Can you imagine the field adjuster 4 weeks on the job that can not change a flat tire is now in charge of the inspections after a collision and customer safety? Don't worry, they send you a picture.
We took a week off and came back to a new year and new problems within the Collision Repair Industry. Let's kick this year off right: German Car Manufactures opposite repair strategies How Can Propaganda Help Shops With Short Pay Tesla Keeps Taking Hits What's the greatest lie told to shops?
It's the Christmas episode. Well really it's just the last episode before Christmas and the industry is taking no time off for the Holiday In this episode: State Farm Faces Raketeering Lawsuit in Oklahoma Copart Uses AI To Call Bodyshops... and fails asTech Circus Expands With Roadtrips Progressive Adjuster Qualifications Testing Claims Fraud and Adjuster Bias With Bodyshops and AI
It seems things are not going to slow down as we enter the last weeks of 2025. Florida is taking steps to end the way insurers use AI in claims State Farm Has Comments On AI and How Adjusters Should Adjust Why are adjusters terrifed of making decisions Total Loss Strategy or Settlement Negotiation? Hyundai Paint ADAS Recall Is More Important Than You Think
This industry seems to think that shops will never connect the dots. That has most of the sport coat mafia thinking the answer to every question is to just deny and deflect. Maybe some of that is starting to catch up to Attorney Generals and Judges. In this epiosde: 3M FINALLY admits to Amazon Store State Farm Attorney Makes HUGE Mistake In North Carolina Court Filing There Is A Reason For Mitchell, PartsTrader and State Farm Connections With AWS from Amazon Boyd Gerber Is Trying To Trick You With Plastic Repair Council Shops Need To STOP writing Estimates Oklahoma Attorney General Wants In On State Farm Discovery EPC Is Set To Increase In 2026
It's another jam packed episode as the world turns in the drama of Collision Repair State Farm Singles Out Gerber Cancel All Your Trade Publications In Protest Do You Know Your Tools: Estimating SystemsFord and Amazon Make a Deal State Farm Says It's Only 96 Hours Problems With Honda and Aftermarket Headlamps OEM Safety Inspections and Lawsuits Insurers Waive Rights In Subrogation Another AI Fail
Happy Thanksgiving Week. On this episode of Collision Coffee Talk we talk about: The reasons Progressive Insurance says they will not pay for paint and material expenses proven with invoice Why do we really do this job of Collision Repair General Motors Dealers across the USA are revolting over Caliber Collision locations inclusion in certified shop locators Hyundai makes deal with Crash Champions for warranty refinish work Sharp increase in workplace violence sparks discussion around HR training Death and Taxes are the two things you can’t avoid and GEICO is having a hard time with Taxes.
It's another rant filled episode of Collision Coffee Talk and this time she's not holding back. We'll talk about the VERY disturbing press release that came out from Boyd Gerber that provides some chilling insights to the future of repair. Insurance companies continue to make errors with policy application and it's presenting some slam dunk Bad Faith suits There is a new bully in town around total losses Industry Association brings a pillow to a gun fight in Vegas.
The best part of any industry event is the amount of gossip and drama that unfolds. In the middle of everything, some interesting information was released. But the desert of Las Vegas was not the only place the industry gathered. The insurers were in Orlando, FL to discuss claims technology and process. In this episode of Collision Coffee Talk: Tesla Insurance Fails in Claims again Insurance Claims Training Leads to Bad Faith State Farm and Politics Is CCC In Trouble? OEs Continue To Deal Shops and Consumers Away in Certification Programs Literacy and OE Procedures, The Real Hidden Liability
It's industry tradeshow week so we're going to throw some shade and talk about some news in this weeks episode. State of Illinois Files Suits Against State Farm Bodyshops of Oklahoma sue the Department of Insurance and Governor Voice Activated Measuring Should Insurers Be Kicked Out of Industry Meetings The Bankruptcy Disrupting the Auto Industry Michigan Towing Laws Hit The House Are Insurers Out of Control?
A trucking company, Waffle House, and the collision industry are connected in surprising ways, including a potential warning for the industry. We discuss concerns over specific terms in the State Farm Select Service agreement that have many worried. An insurer lost three lawsuits to a bodyshop due to their attorney’s reliance on ChatGPT for drafting documents, which proved incorrect. Additionally, Carlyle recently warned about credit risks that could impact Crash Champions and other MSOs in the sector.
We spent last week up in the Northeast visiting New York and New Jersey, but there was a few things of intrest and a claims conferecne to review. In this weeks episode we'll discuss: Liberty Mututal and Pre-Meditated Bad Faith? State Farm and Elitek Pricing Agreements Insurer Tech Conference 2025 Alcohol and Collision Repair? We Launch a New Service That Is 100% Guaranteed To Get Us Sued! AAA Studies Nighttime Pedestrian ADAS
We have a lot to cover this morning in the industry! It was only a matter of time, but State Farm is facing multiple class action lawsuits over their use of AI in claims handling. How will this effect shops that also use AI tools to complete estimates and look up procedures? Tesla total loss issues and problems created with how they handle vehicles damaged and use of their owned charging stations. We also find cars all over the world that were sold through USA salvage auction providers. Other News: BASF Sell Is Complete Jeep Pushes Software Update The Shuts Down Wranglers Insurers Are In A Race To The Bottom, you wont believe what insurance consultants have to say! How do you best utilize AI Estimating in collision repair shops? Amazon is at war against jobbers and MSOs. What happens when they partner with Insurers? What does a labor rate reduction mean? Are TikTok and YouTube videos of collision repair ruining the industry?
It's been a busy week for our industry. Lets talk about a few growing stories Automomous Car Gets Traffic Ticket AirPro Takes Another Court Loss Tesla Is Slapped By The California DOI State Farm Drops Labor Rates Across The USA Is ADAS a Financial Cliff For Investors
It's a long episode be we have some exciting things to talk about! Understanding "Sticker Shock" in Collision Repair DRP's Are Bad Faith Toby Chess is BACK! Rules and Regulations for RTA Claim Volume Takes HUGE Dip Shops Cross The Line In Supplement Handling We're Going on the Road!
You have got to hear the latest developments across the world of insurance, OEM and collision repair. Grab your cup, this one is a bit crazy!GM Website Revels Deeper Issues with Certification and Locator The Consolidation Game Has Ended, or Is it Now Just Being Played With Independent Shop Owners Dramatic Changes On The Horizon For DRP Contracts That Will Effect EVERY Bodyshop 3M Gives Award To Employee For Innovation Tesla Admits Problem After NHSTA Opens Investigation Into Door Handles Have an Insurer and TPA Entered Into A Premeditated Subrogation Collection Strategy Against Collision Repair Shops What Does Calibration Successful Actually Mean
As Fall approaches, major developments continue in the Collision Repair Industry. Tesla faces new legal challenges, hackers target original equipment manufacturers, and Copart intensifies its stance against bodyshops and repairable vehicles. Meanwhile, Michigan has issued strong guidance to insurers regarding claim handling in a recent total loss case.
It’s Labor Day and we know it’s not just us who is working in the collision repair industry. This morning we’re going to tackle some uncomfortable topics and call out a few problems. 0:00 Welcome 5:19 DRP Fails Post Repair Inspection… Shocker 22:02 EV Sales Are Dumping 24:26 Michael Jordan Sued For NASCAR Text Messages??? 25:37 OEs Stop ADAS Level 3 Production As Stocks Fall27:58 Tesla Fails To Report Accidents, NHSTA Opens Investigation 33:32 US Government Defines “Crash” 37:11 Ford Reports Most “engaged” Driver Assist Feature On Trips Less Than 20 min 40:37 Level 2 ADAS Regulation and Collision Repair 42:36 Bodyshops Sued For ADAS Issues. Requires Pre-Measure 55:09 Celette Builds Solution For Shop Liability and Pre-Measure 1:02:49 General Motors Deletes Dealerships From Certified Collision Website 1:04:37 Amazon and Hertz Partner To Sell Cars 1:08:16 Collision Hub Starts Fight Online Over Repair 1:17:07 The Legal Definition of Repair 1:23:10 Trust Yourself To Fail. It’s Time We Change What We Are Sold 1:27:26 FTC Sues AI Company For False Promises As Customers Lose $250,000 1:30:03 UK Wants Buttons Not Touchscreens For Cars To Get 5 Star Rating
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