The Accelerator by Hagerty

Today, we welcome a true multi-hyphenate guest – Toby Brazwell, who is a district leader, musician, author, and empowerment coach. Toby joins the show to explore how emotional intelligence and mindset shape performance, why building your “personal board of advisors” is a game-changer for insurance professionals, and dig into the powerful idea that every interaction is an interview.  Here’s what we’ll cover in this episode: (00:57) Introducing Toby Brazwell: mindset, music, leadership and impact (05:16) Connecting creativity, music and business (11:13) Emotional intelligence and tuning into frequencies (14:12) Coaching mindset and cultivating EQ in sales teams (18:14) Reframing failure – you either win or learn (20:00) Learning from adversity: Everest and Tom Brady (22:24) Unlocking potential and building your Friendship Incorporated (27:05) Writing ‘The Empowerment Chords’ and finding your power (30:14) Are top insurance agents born or trained? (34:02) The power of systems in sales performance (35:38) Coaching underperformers – stick, carrot or conversation? (41:32) Habit shifts: treat every interaction like an interview (45:30) From insurance to city council: purpose-driven leadership (50:10) Top takeaways and final thoughts Links mentioned in this episode: Connect with Toby Brazwell on LinkedIn The Empowerment Chords – Book The E-Myth Revisted – Book Fortune article on Tom Brady Send your questions and feedback to Bryant and John at theacceleratorpodcast@hagerty.com

Our guests from Hagerty, Sabrina Wheaton (Senior Director of Underwriting & Operations) and Kennen Choiniere (Director of U.S. Auto Product Management), pull back the curtain on how Hagerty delivers stability, flexibility and top-tier service to agents and their clients.    You’ll hear how product filings really work, why pricing varies state to state, and what makes Hagerty’s endorsements and underwriting approach stand out. Plus, they share real stories of going the extra mile for both agents and collectors.    Here’s what we’ll cover in this episode:  (04:22) Inside Hagerty’s risk-based pricing strategy  (09:03) After-hours service that stands out  (10:26) Boosting efficiency with straight-through processing  (13:55) The wedding day car surprise  (18:54) How agent feedback drives improvement  (21:18) What insurance scoring really means  (23:45) Breaking down risk-based insurance pricing  (28:57) Supporting automotive enthusiasts together  (29:58) Keeping pricing consistent for better risk management  (35:44) Fine-tuning policies and endorsements  (38:14) Smarter coverage and retention strategies  (42:23) Passion that fuels the specialty vehicle space  (44:54) Our favourite classic Toyota and Nissan picks  (46:56) Accelerator wrap-up: grow faster, grow smarter    Links mentioned in this episode:  Sabrina Wheaton on LinkedIn  Kennen Choiniere on LinkedIn  Additional coverage through Hagerty  Hagerty – 4 Questions    Send your questions and feedback to Bryant and John at theacceleratorpodcast@hagerty.com

The world of high-net-worth risk management is shifting fast – from cyber threats to passion assets like collector cars. How do you stay ahead? Diane Delaney, CEO and Executive Director of the Private Risk Management Association, shares what’s really changing in this space. Diane takes us from her early days at AIG to leading PRMA, sharing insights on affluent clients, new research on the “confidence versus concern” gap, and why collaboration has never mattered more. Whether you work with wealthy clients daily or are just stepping into this market, you’ll walk away with practical ways to sharpen your expertise, leverage AI for sales coaching and use client passions to spark deeper conversations. Here’s what we’ll cover in this episode: (06:23) Journey to insurance training (08:33) Joining the Private Client Group at AIG (12:51) Industry conference on disasters and solutions (15:37) PRMA's collaborative community (21:32) Adapting sales for high net worth (25:39) Insurance gaps and generational concerns (29:11) Proactive cyber support needed (30:50) Insurance advisor's role beyond transactions (35:46) PRMA membership growth and value expansion (37:45) Insurance association's AI investment plans (42:50) Global issues impacting personal lives (43:52) Proactive cyber and risk management (49:00) Private risk management access details (52:45) Passion assets (like collector cars) open wealth doors (53:23) AI-driven proactive prevention strategies Links mentioned in this episode: Diane Delaney on LinkedIn Private Risk Management Association 2025 PRMA Summit - New Orleans Risk Ready Podcast

With Monterey Car Week on the horizon, hosts John Gessner and Bryant Kolle sit down with Brian Rabold, VP of Automotive Intelligence at Hagerty, for a look at the market. From the evolution of the hobby over the past six years to the story behind the Hagerty Price Guide, Brian unpacks the trends shaping today’s market, including the rise of ’90s enthusiast cars and the influence of younger collectors. Here’s what we’ll cover in this episode: (04:36) Hagerty's market insights explained (08:38) Simplifies the car buying process (11:53) Classic car magazine experience (14:14) Hagerty's vision for car enthusiasts (19:49) Bring a trailer's pandemic rise (21:36) Yolo and market growth surge (25:54) Collector car trends by generation (30:21) Understanding extra car significance (33:35) Ensuring accurate insurance valuations (35:21) Hagerty valuation and support options (38:53) Car collection estate planning (41:17) '97 land cruisers: emerging collectables (44:12) Vehicle use shapes value (47:31) Desirable cars: Apex F40 and Ruf (51:42) Undervalued car market insights (54:48) Hot collector BMW models (57:48) BMW enthusiasm among Gen X rises Links mentioned in this episode: Brian Rabold on LinkedIn

What happens when two experienced insurance professionals decide to do things differently? In this episode of The Accelerator, Dana Acabbo and Carrie Keller talk about their journey from big-firm life to launching their boutique agency Make The Switch. Discover why authenticity trumps quotas, how to network effectively from Pebble Beach to rural Nebraska, and why sometimes, the best clients drive Hondas, not Ferraris. If you’re ready to make “the switch” to a more meaningful, memorable business in insurance, you don’t want to miss this episode. Here’s what we’ll cover in this episode: (01:03) Meet Dana and Carrie: Starting a boutique agency (05:04) Carrie’s shift from carrier to broker (07:53) Dana’s leap from big firms to entrepreneurship (12:40) Turning your personal brand into a business edge (14:45) From car shows to building client trust (17:02) Networking tips for agents new to car culture (19:19) Why car passion goes beyond Ferraris (24:37) Industry trends: underwriting, CAT risks, and new wealth (29:15) Growing through referrals (31:41) Team rituals, mascots, and leadership lessons (32:35) Women in insurance: leading with authenticity (34:00) What’s changing in the collector car market (37:58) Succeeding in car insurance, without being a car nut (40:34) Building for the long haul: branding and naming tips (42:51) Balancing business and family life (49:42) Porsche trends and coverage tips for agents Links mentioned in this episode: Dana Acabbo on LinkedIn Carrie Keller on LinkedIn Make The Switch Insurance

Welcome to a special bonus episode of The Accelerator, where we unpack real-world catastrophe claims – from wildfires, floods, to hurricanes – and what happens when the unexpected hits. You'll hear frontline stories from Hagerty claims experts, revealing how rapid response, personal connection, and a customer-first mindset make all the difference. From California evacuations to Florida recovery efforts, this episode is packed with insights, tips, and inspiration.  Here’s what we’ll cover in this episode: (01:39) The rewarding aspect of dealing with catastrophes (05:21) Proud of Hagerty's authentic service (09:01) Swift insurance claim payments (11:28) An unexpected visit in St. Petersberg (15:33) Vehicle relocation expense reimbursement Links mentioned in this episode: The Accelerator: Episode 2  Lee Meeler on LinkedIn Jeff Mullenix on LinkedIn David Herbert on LinkedIn

What if the make-or-break moment in your client relationship wasn’t when you wrote the policy, but when disaster struck? Lee Meeler, Jeff Mullenix and David Herbert from Hagerty’s claims team reveal what really happens when a high-value collector car is damaged, and how a smooth, transparent process creates loyal customers.    From missing classics found via Google Street View to multi-million dollar supercars reborn at the factory, you’ll hear the stories that show why collector car claims are nothing like standard auto insurance.    Whether you’re a seasoned broker or new to the niche, you’ll discover how specialized knowledge and a human touch can turn claims from business risks into powerful referrals.    Here’s what we’ll cover in this episode:  (02:43) Collector car market update and why agents should care  (10:23) Meet the Hagerty claims leadership team  (13:29) Why classic car claims are so complex (and fascinating)  (16:41) Claims stories: Lost classics, high-stakes repairs, McLaren millionaires  (23:32) Building the dream material damage team  (25:39) How Hagerty handles claims for modified, rare, and exotic vehicles  (26:47) What really separates classic car claims from standard auto claims  (31:45) Secret sauce: How Hagerty sources rare parts and supports repairs  (34:40) Stated vs. Agreed vs. Guaranteed Value – what every agent must know  (36:49) Net Promoter Score – proof that claims can build lasting business  (39:48) Handling total losses, salvage, and the “Cherished Salvage” difference  (44:14) Catastrophe claims – Hagerty’s “Three Ps” approach  (49:23) Rapid-fire: Top advice for agents during the claims process  (55:11) Power tip: Why dash cams matter for your clients  (56:34) Podcast wrap-up & collector car spotlight: All about Pontiacs    Links mentioned in this episode:  Pontiac Solstice  Lee Meeler on LinkedIn  Jeff Mullenix on LinkedIn  David Herbert on LinkedIn

Imagine standing on stage at a high-stakes auction, gavel in hand, heart pounding with excitement. For Lydia Fenet, this isn’t just a moment, it’s a career she’s built with persistence and self-belief. In this first episode of The Accelerator, Lydia – an accomplished auctioneer and confidence coach – shares her journey from college intern at Christie’s to launching her own agency.  Whether you're an insurance agent, broker, or just looking to sharpen your sales and networking skills, Lydia’s insights on confidence, persuasion, and learning from failure are invaluable. Plus, we explore how a passion for car collecting meets the precision of the auction world.  Here’s what we’ll cover in this episode:  (00:39) Introduction  (09:03) Lydia's journey into auctioneering  (19:16) Starting the Lydia Fenet Agency  (24:08) Tips on claiming confidence  (35:24) Approaching high net worth individuals  (45:05) Preparing for large auctions  (49:08) Key takeaways  (50:47) ‘Cars You Should Know’  (53:58) Outro  Links mentioned in this episode:  Connect with Lydia Fenet on LinkedIn  Lydia Fenet Agency  Claim Your Confidence – Book  The Most Powerful Woman in the Room Is You – Book  Hagerty Cars You Should Know