What To Say & What To Send In Property Management

5 Episodes

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05 Battling the Mould Monster

2025-07-0317:04

Mould in rental properties presents significant challenges for property managers, requiring collaborative solutions between landlords and tenants to effectively manage and prevent infestations. We explore eco-friendly treatment options with Dean O'Neil from National Mould Services, who shares insights on natural products that are safe for people with asthma, allergies, and pets while effectively eliminating mould. • Complete Property Management Day in Sydney attracted 84 industry professiona...

04 Mastering Compliance - Max Gilmour

2025-06-0525:23

Compliance in property management isn't just a box-ticking exercise but a critical responsibility with serious consequences if neglected. Nathan Pensini and Lee Woodward discuss the essentials of staying compliant and how modern technology transforms this crucial aspect of property management. Max Gilmour, Detector Inspector, shares valuable knowledge. • Comprehensive documentation of all interactions is non-negotiable for tribunal situations • Text messages offer higher response rates...

03 The Secret Link Between Outgoing and Ingoing Inspections

2025-05-0111:51

What do property managers really need to succeed? After calling nearly every registrant for the upcoming Complete Property Management Day, we've uncovered the most pressing challenges facing professionals across Australia and New Zealand. This deep dive into the modern property management landscape reveals surprising insights about what matters most. Managing challenging conversations tops the list of concerns, particularly when dealing with combative landlords. The days of confrontational a...

02 The Value Of Renovations

2025-04-0318:38

Welcome back to another episode of our property management podcast! Join Nathan as he chats with the insightful Corissa Sorbello from Refurb to Invest. Corissa shares her expertise on strategic renovations to help landlords maximize rental income and build equity. With over 12 years of experience, she reveals the importance of understanding a landlord's goals and the potential of their properties. In this episode, they discuss the challenges property managers face in coordinating renovations...

01 Arrears Management

2025-03-0813:02

Episode 1: What to Say & What to Send in Property Management In this inaugural episode of "What to Say & What to Send in Property Management," hosts Lee Woodward and Nathan Pensini dive into the essential skills and tools needed for effective property management communication. Lee introduces Nathan, who recently joined Lee Woodward Training Systems and Services after serving as a Director of Property Management. The episode emphasizes the importance of gaining visibility, genera...

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What To Say & What To Send In Property Management