Thinking about moving your brand upmarket? This episode is a masterclass in how luxury actually works. Ethan Decker and Christy O’Connor explore what separates premium and luxury brands from the rest, how affluent customers think and behave, and why white-glove service is as much about systems as it is about personal attention.You’ll learn how luxury brands signal value through design and behavior, why personalization beats automation when it’s done right, how AI can support high-touch experiences behind the scenes, and when a full rebrand is worth the risk. Ideal for founders, consultants, marketers, and service businesses looking to elevate their brand without losing credibility—or their minds.Main TopicsThe difference between mid-market, premium, and luxury price tiersPsychographics of luxury and super-premium customersWhy luxury brands increase value instead of discountingThe “luxury playbook” used by brands like Hermes, Gucci, and Louis VuittonBrand “body language” and why visuals communicate before wordsHigh-touch service vs automation (and where AI actually helps)Preference management, personalization, and bespoke experiencesGift-driven purchasing and couple dynamics in luxury buyingWhen to renovate a brand vs tear it down and rebrandBrand equity as “home equity”: don’t destroy what still has valueWhy memorability beats differentiation in most marketsBrands, Examples & References MentionedHermès – Luxury retail playbookGucci – Premium brand experience standardsLouis Vuitton – Luxury retail signalingBugatti – Ultra-luxury brand cuesBalenciaga – Fashion luxury aestheticsMichelin-Star Restaurants (e.g., Frasca Food & Wine, Boulder) – High-touch service examplesLa-Z-Boy – Brand equity and thoughtful rebrandingCoca-Cola – Market penetration exampleVolkswagen Touareg – Naming and memorability cautionary taleSaturday Night Live – Luxury advertising parody (playbook recognition)Luxury isn’t about being louder or fancier—it’s about making people feel understood, remembered, and cared for. The systems do the work so the experience feels effortless.Subscribe to Cover Brand for more insights into the world of branding and marketing. Share this episode with a friend who could benefit from these strategies, and head over to appliedbrandscience.com to dive deeper into the principles of brand science. Your success starts here!Castmagic and Descript used to create drafts and then edited with human eyes, ears and hands. Produced by BiCurean.com Hosted on Acast. See acast.com/privacy for more information.