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Welcome to One Cloud Talks, the official podcast from One Cloud Knowledge, brought to you by the expert team at 1 Cloud Consultants.
Ready for a deep dive? This is your go-to source for actionable insights, essential best practices, and real-world success stories from the Zoho ecosystem. We go beyond the basics to tackle the challenges that matter to you, helping you to truly thrive with Zoho's powerful suite of products.
Whether you're looking to optimise a specific app, build powerful automations, or stay ahead of the latest trends, our conversations are designed to give you the knowledge you need. Join us as we bring you expert perspectives directly from the heart of the Zoho community.
13 Episodes
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Are you treating your CRM like static software instead of a dynamic business asset? In this essential episode, we break down the strategic framework for Customer Relationship Management, arguing that success isn't about the platform you choose - it's about the data architecture and ecosystem you build around it. We explore the three stages of CRM maturity, from the initial "Start-Up Stage" to "Scaling Up," guiding you past the common pitfall of relying on spreadsheets. Learn why data quality ...
AI adoption in B2B has shifted from if to how. Join us as we move beyond the hype to explore the strategic reality of Artificial Intelligence in the B2B landscape. We dive deep into the challenges of data quality and GDPR compliance, the necessity of cultural change and employee adoption, and the competitive power of transitioning from simple task automation to autonomous 'Agentic AI' systems. We break down the real-world impact on processes, data analysis, and customer experience, giving B2B...
Stop drowning in L1 tickets and manual data entry. Zoho Desk's Autumn 2025 release is here, bringing a suite of powerful AI features designed to turn your support team into a powerhouse. Join us as we meet your new digital teammates - the Support Specialist and the Resolution Expert - who handle common queries and summarise closed tickets automatically. We'll also explore the "invisible" AI that automates data entry and ticket routing, and look at how Generative AI helps you create knowledge ...
Want to know the secret to a successful CRM? It’s not just about buying the software - it’s about how you use it. In this episode, we're diving into the essential strategies that turn a CRM from a simple tool into a powerful engine for your business. We'll cover why user adoption is non-negotiable and how to get your entire team on board, from the C-suite to the sales floor. Discover the importance of strategic customisation, how to automate those tedious daily tasks, and why data security is...
Struggling with CRM implementation? You're not alone. This episode is your ultimate guide to a successful Zoho CRM rollout, especially for small and medium businesses. We'll break down the common challenges, from limited features to poor user adoption, and show you exactly how Zoho CRM provides a powerful solution. Join us as we walk through a strategic, step-by-step framework, covering everything from defining your business goals to involving the right team members. You'll learn how to custo...
Tired of marketing advice that's all flash and no substance? This episode dives deep into the three foundational pillars of modern marketing, straight from the Zoholics UK 2025 conference. We'll break down the essentials you need to master before even touching a tool, including how to truly understand your customer and clean your data. You'll also learn the art of turning visitors into leads using proven methods like gated content and chatbots, plus how marketing's role extends far beyond the...
Join us as we break down the biggest news and takeaways from Zoholics UK 2025 in Birmingham. We'll dive into the game-changing AI announcements, including the new "Ask Zia" and the highly anticipated Zia Agents, and explore how they're set to transform workflows for businesses of all sizes. We also discuss the shift to certified product workshops, a new focus on customer recognition, and what these updates mean for the Zoho community. Tune in to get a complete round-up of the event and discov...
Ready to transform your small business? In this episode, we're diving deep into the world of email marketing with a powerful seven-step strategy designed for small business owners. Based on the expert insights from Zoho Campaigns, we'll cover everything you need to know, from understanding your audience and building a valuable email list to crafting stellar content and choosing the right tools. Discover why segmentation and personalisation are key, how to optimise your send times for maximum ...
What does it take to get nominated for two of Zoho's top awards? In this episode, we spotlight Allergy Standards, a company proving that true innovation is at the heart of both technology and customer care. Their recent nominations for Zoholics' Low-Code Leader and Customer Service Champion awards are a testament to their dedication. We'll unpack their strategic use of Zoho CRM as the backbone of their operations and their development of a complex, automated certification process with Zoho Cr...
Customer expectations are evolving faster than ever. Is your support keeping up? Join us as we explore how Zoho Desk is helping businesses navigate this changing landscape. We'll unpack the critical need for seamless omnichannel experiences, where customers can connect on their terms, and how Zoho Desk unifies channels like IM, email, and social media for agents. Discover the power of empowering customers with self-service options. We'll delve into Zoho Desk's knowledge base, Zia AI, and the ...
Is your CRM a goldmine or a garbage heap? Dive into the critical world of CRM data quality with our podcast. We'll unravel why accurate, reliable, and usable CRM data is the bedrock of efficient operations, laser-focused marketing, booming sales, and exceptional customer experiences. Explore the hidden costs of poor data – wasted time, missed opportunities, and flawed reporting – and uncover the common culprits, from human error and customer input mistakes to data decay and duplicate records....
Tired of your emails landing in Spam? Our podcast cracks the code of email deliverability, revealing the crucial factors that determine inbox placement. We'll explore why sender reputation is king, treating it as your email "credit score" and how engagement is the new currency, with opens, clicks, and even time spent in emails heavily influencing where your messages land. Understand the red flags of bounces and complaints, and the silent killers – spam traps – that can decimate your reputatio...
Welcome to the podcast that is the deep dive you need to thrive. In this episode of One Cloud Talks, we explore the exciting categories that spotlight the incredible achievements of Zoho users across the United Kingdom. We'll dive into the essence of each award, from the AI Trailblazer, which recognizes those boldly integrating Zoho's AI capabilities—like Zia in Analytics, SalesIQ chatbots, and Open AI templates in Desk—to drive transformative processes. Discover what it takes to be a BI Visi...
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