Inspector Empire Builder

⁠Send us a textWhat happens when your business goals collide with real-life challenges, and you decide to level up anyway?In this episode recorded live at the IEB Unite Conference, we sit down with the always-energizing Trandon to talk about business growth, blended families, and bold faith. Trandon’s story isn’t just about alarms and referrals, it’s about building a life and a legacy with intention. If you’re navigating change, carrying new responsibilities, or trying to breathe fresh life into your business, this episode is for you.We dive into how inspection business owners can plug into additional revenue streams by partnering with trusted home service providers. But more than that, Trandon shares what it’s like to go from single dad to family leader of a blended home, with two boys, two girls, two dogs, and a whole lot of prayer. It's honest, inspiring, and exactly the kind of fuel you didn’t know you needed.Key Takeaways:How to ethically add revenue to your inspection business without extra effortWhy purpose matters more than profit, and how to balance bothThe real-life ups and downs of blending families and careersThe surprising power of generosity to grow your businessPractical steps to build trust-based partnerships that last“Focus on the root, not the fruit. If you get your purpose right, the money will follow.” If this episode challenged or encouraged you, don’t keep it to yourself, share it with a fellow inspector, subscribe for future episodes, and journal about your own ‘why’ behind the business. Purpose-driven growth starts here.To connect with IEB using the following links:Watch on YouTube: https://youtu.be/l0gctoXdRlg⁠WebsiteInstagramEmail: support@iebcoaching

⁠Send us a textWhat does it really take to scale a home inspection business across state lines, without ever picking up a flashlight yourself?In this episode of the Inspector Empire Builder podcast, we sit down with Brandon Lunsford, a true veteran in the home services industry who has grown a thriving, multi-million-dollar inspection business operating across Georgia, North Carolina, and South Carolina, with expansion into Tennessee on the horizon. And the most surprising part? He’s never done a home inspection himself.Brandon shares his incredible 20+ year journey from pest control technician to visionary business builder, revealing how organic growth, innovative marketing, and a relentless focus on team culture fueled his success. If you've ever wondered how to go from solo operator to multi-location empire, this episode is your roadmap.You’ll hear how Brandon and his team tackled outdated processes, scaled through strategic hiring, and used cross-industry synergy (like pest control and inspections) to drive long-term revenue. Plus, discover why culture isn't about slogans on a wall, but about leadership that lives out its values daily.Takeaways: Growth starts with the right person, Brandon’s biggest expansions began with one talented hire. Innovation is survival: From ditching Polaroids to embracing AI, tech has always been a game-changer. Inside-the-park home runs: Scaling slowly but consistently leads to big wins without burnout. Culture that lasts: Consistency, transparency, and humility keep great talent on your team. Every market is a growth market, if you have the right mindset and model.“If you can find the right first person, the snowball is much easier to roll down the hill.” - Brandon LunsfordWhether you’re a solo inspector or scaling fast, this episode will leave you inspired to build something bigger, and better, than you thought possible. Subscribe, share this episode with your team, and take 10 minutes today to journal about where your next “inside-the-park home run” might begin.To connect with IEB using the following links:Watch on YouTube: https://youtu.be/l0gctoXdRlg⁠WebsiteInstagramEmail: support@iebcoaching

⁠Send us a textAre you stuck on the treadmill, busy every day, but unsure how to grow your home inspection business without burning out? This episode tackles the fear of hiring, the chaos of doing it all yourself, and the shift from “inspector mindset” to “owner mindset” that unlocks real, repeatable growth.Jim and Linda from Full Circle Home Inspectors share their candid, boots-on-the-ground story: moving from Ohio blizzards to sunny Central Florida, testing real estate, launching inspections as a side hustle, then facing the “uh-oh” moment of 10–12 inspections a week while answering their own phones. You’ll hear how an IEB Rapid Growth Training flipped their approach, why consistency beat bursts of marketing, and how adding ancillaries grew their average ticket from ~$385 to ~$650—without dramatically increasing inspection volume.You’ll also hear the scary-and-sacred moment of hiring their first inspector (their son), the pain of a bad hire, and the freedom that came when they finally embraced their numbers. With coaching, EOS rhythms, and a simple retention machine powered by a VA, they jumped from ~$275K to $435K—even in a year with hurricanes. Now they’re aiming past $500K and setting sights on the $1M mark.5 Key TakeawaysConsistency wins: stop the start-and-stop marketing. Build weekly rhythms you never skip.Price power: ancillaries (like sewer scopes next) can raise your average ticket without killing your calendar.Hire with courage: the weight of payroll is real—but so is the freedom when you stop riding shotgun forever.Know your numbers: forecasting, service-to-revenue guardrails, and pay models remove anxiety and guide growth.To connect with IEB using the following links:Watch on YouTube: https://youtu.be/l0gctoXdRlg⁠WebsiteInstagramEmail: support@iebcoaching Retain the relationships: thank-you cards, listing-agent follow-ups, and a VA-run CRM can turn one job into ten.“The numbers will set you free.”If this helped you think like an owner, subscribe to Inspection Empire Builder, share this episode with one inspector who needs a push, and journal one actionable change you’ll implement this week (a new ancillary, a retention touch, or a weekly numbers review). Your next growth jump starts now.

⁠Send us a text What if everything you know about digital marketing is about to become obsolete? In this episode, we tackle the fast-moving wave of Artificial Intelligence and what it means for home inspectors who want to stay relevant, searchable, and thriving in a changing world. If your website, SEO strategy, or online presence hasn’t been updated with AI in mind, you’re already falling behind. Cory Long, digital marketing expert, former pastor, and founder of Yroc Consulting, joins Matt Williams on this episode of Inspector Empire Builder to pull back the curtain on what AI is really doing to online search. Together, they break down why your five-year-old website might as well be a fax machine, how AI tools like ChatGPT and Google’s Gemini are changing consumer behavior, and what inspectors can do to stay visible in this AI-driven era.Cory shares actionable insights he recently taught inside IEB’s mastermind groups, from how to show up in Google's new AI Overviews to why text-only Facebook posts are dominating right now. This isn’t future talk, it’s happening right now, and those who take action today will dominate tomorrow.Takeaways:AI search is conversational, not keyword-based, your content must shift accordingly.“People also ask” on Google is a goldmine for the exact FAQs you should answer online.Your Google Business Profile’s Q&A section can now directly feed AI Overviews.Most websites built 3–5 years ago aren’t optimized for AI visibility.Facebook is currently rewarding high-volume posting (10–15 per day!) with massive organic reach.“Perfection is procrastination. Don’t overthink it, just post. Right now, it’s a game you can actually win.”Don’t keep this gold to yourself, subscribe, share this episode with your team, and journal one step you’ll take this week to optimize your business for AI. For a free AI audit from Cory’s team, head to yrocconsulting.com and mention the podcast.To connect with IEB using the following links:Watch on YouTubeWebsiteInstagramEmail

⁠Send us a textAre you leaving money on the table as a home inspector? This episode could change the entire trajectory of your business.What if we told you there’s a way to turn one inspection into a multi-touch, high-value relationship, earning up to $4,000 per client while becoming the hero who saves real estate deals instead of killing them? In this episode of Inspector Empire Builder, Matt welcomes Catherine Hall, known nationally as America’s 203k Queen, to unpack how inspectors can evolve into high-earning rehab consultants. Catherine shares her 30-year journey from inspecting homes in the tough Philly market to running one of the most successful rehab consulting businesses in the country.They dig deep into the untapped potential of FHA 203k and energy-efficient mortgages, revealing how inspectors can help buyers fund repairs, save deals, and create move-in-ready homes. Whether you’re a solo operator or run a multi-inspector firm, this episode offers a roadmap to diversify income and increase impact, without crawling through another attic.What you’ll learn:How to generate $3,500–$4,000 per client by becoming a rehab consultantWhy lenders, not agents, are the secret to a smoother, more profitable business modelHow to help clients finance repairs, upgrades, and even solar panels through their mortgageThe difference between FHA 203k Limited and Standard loans, and where inspectors fit inHow to market this service to realtors, nonprofits, and even retirement communities“We’re not killing the deal, we’re saving it. Rehab consultants help buyers buy any house and get to the other side of settlement.” - Catherine HallReady to add a new revenue stream that helps more people and builds your brand?Subscribe now, and share this episode with another inspector who needs to hear it.Watch on YouTube: https://youtu.be/l0gctoXdRlg⁠To connect with IEB using the following links:WebsiteInstagramEmail: support@iebcoaching To connect with Matt Williams use the following links: InstagramEmail: matt@dciabq.com

⁠Send us a textMost inspectors avoid solar panels. Why? Because they’re not in the SOP, and they’re shrouded in mystery. No noise, no moving parts, no red flags… until a buyer asks, “Does it even work?”In this episode, host Matt Williams welcomes Cory Vanderpool from Sprk to tackle a growing challenge in the inspection world, how to confidently evaluate solar panels during a home inspection. Cory shares how his company is pioneering a new process that empowers inspectors to offer solar as a high-value ancillary service, without needing to become a solar expert themselves.They dive into the gaps in traditional home inspections when it comes to solar, the risks buyers face when those systems go uninspected, and how inspectors can step in with a smart, profitable solution. You’ll hear how Sprk’s process works, what data inspectors collect, and how fast the turnaround is. Plus, they break down how this service can help you grow your business and build deeper trust with agents.5 Key Takeaways:Solar panels are often excluded from SOPs, but buyers still demand answers.Sprk enables inspectors to gather simple data and get expert-certified reports.Most systems seem fine, but 30% have issues buyers need to know about.This is a high-margin, 15-minute ancillary service you can easily add.Sprk also equips you with CE courses and marketing tools to win agent referrals.“The more value you bring, the more money you’re going to make. Feed the root, and the fruit will follow.”, Matt WilliamsIf this episode sparked ideas for your business, subscribe to the show, share this episode with a fellow inspector, and visit sprkhome.com to learn how you can start offering solar inspections today.Watch on YouTube⁠To connect with Cory Vanderpool using the following link:WebsiteTo connect with IEB using the following links:WebsiteInstagramEmail: support@iebcoaching

⁠Send us a textMost inspection business owners start out doing everything themselves, but what happens when you want to scale beyond a one-man show? If your systems rely too heavily on you, growth will always hit a ceiling. So how do you grow a business intentionally, one that can thrive even when you step away?In this episode of the Inspector Empire Builder podcast, host Matt Williams sits down with Kurvin Gordon, owner of Ugly Duckling Home Inspections in Oregon. From working in construction in Texas to building a thriving multi-inspector firm in the Pacific Northwest, Kurvin shares the step-by-step strategies he used to plan, launch, and scale his business with the end in mind. This isn’t a story about overnight success, it’s about building a long-term, sellable asset from day one.You’ll learn how Kurvin:Pre-planned his business for 6+ months before launchingCreated service packages that average nearly $1,000 per inspectionUses systems and VAs to streamline operationsBuilds strategic partnerships with mold remediation companiesMaintains business continuity with backups and smart planning“We don’t work nine to five, we work start to finish.” - Kurvin GordonWhether you’re just getting started or looking to scale past technician mode, this episode will give you a real-world roadmap to build a business that works even when you don’t.👉 If this episode sparked ideas, subscribe, share with a fellow inspector, or spend 10 minutes journaling what your next intentional growth step should be.Watch on YouTube: https://youtu.be/l0gctoXdRlg⁠To connect with Kurvin Gordon, using the following links:WebsiteTo connect with IEB using the following links:Watch on YouTubeWebsiteInstagramEmail: support@iebcoaching

⁠Send us a textMost home inspectors don’t get punched in the nuts on their way into the business. Aaron Shishilla did, and it changed everything.In this episode of the Inspector Empire Builder podcast, Matt Williams sit down with Aaron from WolfPack Advising to uncover the wild path that took him from deli worker to leading marketing expert for home inspection companies. If you’re a business owner wondering how to actually grow your reach without throwing away money on advertising that doesn’t convert, this is the conversation you didn’t know you needed.Aaron shares how his unexpected start in home inspections, and a traumatic encounter with a 30-year-old coworker, ignited a passion for marketing that’s reshaping how businesses dominate their industries online. We dive deep into AI’s disruption of search, how Google and Apple are struggling to keep up, and what home inspectors need to do right now to thrive in this new digital landscape.What you’ll learn in this episode:How getting fired from Publix led Aaron to discover his callingWhy most digital agencies fail service businesses (and how Aaron’s team is changing the game)The shifting future of Google, SEO, and AI-driven searchWhat “zero-click marketing” is and how it impacts your visibilityThe exact ROI mindset every home inspection company needs to grow sustainably“Digital marketing never sleeps. It’s a grind, but it’s the grind that makes growth possible.” - Aaron ShishillaIf this episode challenged your thinking or sparked some next steps, subscribe to Inspector Empire Builder, leave a review, and share this episode with someone who’s ready to take their business to the next level.Watch on YouTube: https://youtu.be/l0gctoXdRlg⁠To connect with IEB using the following links:WebsiteInstagramEmail: support@iebcoaching To connect with Matt Williams use the following links: InstagramEmail: matt@dciabq.com

Send us a textIn today's episode of the Inspector Empire Builder podcast, host Matt Williams sits down with Ryan Nelson, a former home inspector and Inspection Empire Builder (IEB) member, to explore the transformative power of IEB’s mastermind community. Ryan, now based in Kansas City after 12 years in the inspection industry, shares his journey from solopreneur to multi-inspector owner, navigating challenges like a 49% revenue drop during a 27-day COVID hospitalization in 2021. He highlights how IEB’s Rapid Growth Training (RGT) and pod groups reframed his mindset from technician to business owner, helping him prioritize building a life, not just a company. Ryan credits IEB’s tight-knit community for supporting his business during his illness, with members stepping up to guide his team through crises. His pod’s candid conversations ultimately inspired him to leave inspections and launch Circle of Five Coaching, where he now empowers mid-level manufacturing leaders. This episode is a powerful testament to how mastermind communities provide accountability, relationships, and clarity to align your business with your life’s purpose.Key Takeaways:Mindset Shift: IEB’s RGT program helps inspectors transition from technician to business owner, aligning business with personal goals.Community Support: IEB’s community rallied around Ryan during his hospitalization, offering practical help and emotional encouragement.Power of Pods: Small, accountable pod groups foster deep relationships and honest feedback, driving personal and professional growth.Life Over Business: Hard seasons, like Ryan’s illness, reveal what truly matters, guiding decisions to pursue passion-driven careers.Avoid the Trap: Masterminds prevent the cycle of chasing the next milestone by refocusing on building a life-serving business.“In your hardest seasons, look for what you can’t stop doing, that’s where your future breaks open.” — Ryan NelsonWatch on YouTube⁠To connect with IEB using the following links:WebsiteInstagramEmail: support@iebcoaching To connect with Matt Williams use the following links: InstagramEmail: matt@dciabq.com

⁠Send us a textIn today's episode of the Inspector Empire Builder podcast, host Matt Williams welcomes Chris Cochran, the newest coach on the Inspection Empire Builder (IEB) team, to discuss thriving as a solopreneur in the home inspection industry. Chris, a retired Navy Intel Officer turned home inspector, shares his journey from starting a solo business in Arkansas, scaling to a multi-inspector firm during the COVID real estate boom, and intentionally returning to a solo operation in Pensacola, Florida. He explains why he chose to stay solo, emphasizing the mindset shift required for multi-inspector leadership versus solo efficiency. Chris dives into IEB’s revamped Launch program, designed to help solopreneurs build organized, sustainable businesses through systems, growth strategies, and community support. From overcoming analysis paralysis to mastering direct-to-agent marketing, this episode offers practical advice for new and struggling solo inspectors looking to grow their business and combat the loneliness of the trade.Key Takeaways:Focus on Growth: New solopreneurs must prioritize marketing to get the phone ringing, using direct-to-agent strategies like open houses or networking tailored to their personality.Systematize for Success: Organized systems for growth, operations, and inspections prevent overwhelm and build client trust.Progress Over Perfection: Avoid analysis paralysis by choosing a strategy, executing it, and refining later.Community Matters: IEB’s mastermind group and events like Unite provide critical support, camaraderie, and diverse perspectives to combat isolation.Mindset is Everything: A clear, organized mindset compartmentalizes tasks, making solo operations efficient and less stressful.“Progress over perfection, pick a strategy, execute it, and don’t look back. That’s how you break through as a solopreneur.” — Chris CochranWatch on YouTube: https://youtu.be/l0gctoXdRlg⁠To connect with IEB using the following links:WebsiteInstagramEmail: support@iebcoaching To connect with Matt Williams use the following links: InstagramEmail: matt@dciabq.com

⁠Send us a textIn this episode of Inspector Empire Builder (IEB), Mark Hummel, CEO of IEB, discusses the remarkable growth in the real estate inspection industry during Q2 2025. Mark shares insights from an IEB poll revealing that 83% of inspection companies are shattering records, driven by pent-up demand and savvy business strategies. The conversation explores the critical shift from technician to business owner, emphasizing the need for business acumen to sustain rapid growth. Mark highlights the challenges of hiring quality inspectors in a booming market, introducing the RSTMM (Recruit, Select, Train, Manage, Motivate) process as a game-changer for building high-performing teams. Listeners gain practical advice on avoiding costly hiring mistakes and fostering a collective reputation that drives success.Diving deeper, Mark and Matt discuss the importance of a clearly defined mission, vision, values, and culture (MVVC) to guide hiring and business decisions. They tackle common pitfalls, such as holding onto underperforming employees out of fear or emotional attachment, and stress the value of leaning into resistance for growth. With actionable strategies for solo inspectors and multi-inspector firms alike, this episode offers a roadmap for capitalizing on market opportunities while building a scalable, reputable business. Whether you're struggling to fill capacity or aiming to expand your team, Mark’s insights provide a blueprint for thriving in a competitive landscape.Key Takeaways:Q2 Market Boom: 83% of IEB members reported record-breaking performance in Q2 2025, reflecting strong market demand.RSTMM Hiring Process: The Recruit, Select, Train, Manage, Motivate system ensures high-quality, culturally aligned hires.Define MVVC: A clear mission, vision, values, and culture prevents emotional hiring and drives consistent standards.Cost of Bad Hires: A bad hire can cost $200,000 in tangible and intangible losses, including reputation damage.Lean Into Resistance: Embracing challenges fosters business and personal growth, critical for long-term success."Resistance equals growth. When things are hard, lean into it. Don’t let it scare you away." - Mark HummelWatch on YouTube: https://youtu.be/l0gctoXdRlg⁠To connect with IEB using the following links:WebsiteInstagramEmail: support@iebcoaching To connect with Matt Williams use the following links: InstagramEmail: matt@dciabq.com

⁠Send us a textJoin us on Inspector Empire Builder as we sit down with Rob Sutherland, founder of Pro Broker Agency, a boutique call center revolutionizing outbound calling for real estate and home inspection businesses. Rob shares his journey from working at REMAX to launching a specialized service that connects home inspectors with realtors through personalized, high-skill outbound calls. With a focus on fostering genuine relationships, Rob explains how his team’s entrepreneurial mindset and local expertise help clients stand out in competitive markets, saving time and driving results. This episode is packed with actionable insights for business owners looking to scale smartly.Rob’s passion for empowering his team and clients shines through as he discusses the importance of building trust and avoiding the pitfalls of passive marketing like digital ads. From the value of a skilled caller to tips for inspectors tackling their own outreach, this episode offers a roadmap for success in the people-driven real estate industry. Whether you’re a home inspector or a small business owner, Rob’s strategies will inspire you to rethink your approach to lead generation and relationship-building.Key Takeaways:Outbound Over Passive: Outbound calling outperforms passive digital marketing for building lasting B2B relationships.Entrepreneurial Mindset: Callers with ownership-driven attitudes create stronger client connections and better results.Personalized Approach: Tailored scripts and local, skilled callers enhance trust and professionalism.Skill Matters: Effective outbound callers need quick thinking, disarming charm, and confidence to engage prospects.Relationship Focus: Success in real estate and home inspection hinges on building trust with realtors through genuine interactions.“If you can build relationships that are trusted with the lady realtors as well as the men, they’re going to recommend you to all their friends.”Watch on YouTube: https://youtu.be/l0gctoXdRlg⁠To connect with IEB using the following links:WebsiteInstagramEmail: support@iebcoaching To connect with Matt Williams use the following links: InstagramEmail: matt@dciabq.com

⁠Send us a textIn this episode of Inspector Empire Builder, host Matt Williams sits down with Remington Ramsey, founder of Real Producers magazine, to uncover how this innovative platform is transforming the real estate industry. Starting from his days selling Cutco knives as closing gifts, Remington shares his journey of creating a "business in a box" that connects top real estate agents with elite home service providers. Now in 130 U.S. markets, Real Producers fosters a community of the top 500 realtors in each market through free, merit-based recognition, exclusive events, and a magazine that celebrates their successes; without the pay-to-play model.Remington reveals how his magazine solves pain points for vendors like home inspectors and garage door companies by providing direct access to high-performing realtors who act as gatekeepers to clients. With stories of hosting impactful events and publishing authentic content, he explains how Real Producers builds trust and elevates professionalism in an industry often marked by transactional relationships. He also discusses his new book, Agent Allies, which offers a blueprint for vendors and realtors to forge meaningful partnerships and grow their businesses. Packed with insights on community-building, resilience, and purposeful entrepreneurship, this episode is a must-listen for anyone looking to thrive in real estate.Key TakeawaysCommunity Over Transactions: Real Producers creates a vetted network of top realtors and vendors, fostering collaboration and friendly competition.Merit-Based Recognition: Unlike other magazines, Real Producers features realtors on the cover based on sales performance, not payments, building credibility.Solving Vendor Pain Points: The platform connects home service providers with top realtors, bypassing ineffective marketing like costly booths at events.Purposeful Growth: Remington’s book Agent Allies teaches vendors and realtors how to build lasting, mutually beneficial relationships.Elevating the Industry: Through events like RP Elevate and magazines, Real Producers boosts professionalism and trust in real estate."Show me your friends, I’ll show you your future. Surround yourself with growth-minded people who push you up." - Remington RamseyWatch on YouTube: https://youtu.be/l0gctoXdRlg⁠To connect with IEB using the following links:WebsiteInstagramEmail: support@iebcoaching To connect with Matt Williams use the following links: InstagramEmail: matt@dciabq.com

In this episode, Charlie, a seasoned home inspector from Chicago, joins the host and co-host Chris Enright in Albuquerque to share his unconventional approach to building a thriving $2 million home inspection business. Starting his company in 1993, Charlie reveals how the birth of his first child sparked a drive to provide, leading to a lean, automated operation that prioritizes direct-to-consumer (D2C) marketing over realtor referrals. He introduces his "PAS" (Pain, Agitate, Solution) marketing strategy, leveraging AI, Yelp, and Google Local Services to fill his calendar while spending just $300/month on ads. Charlie’s commitment to work-life balance shines through, with inspectors performing one thorough inspection daily, ensuring quality and family time.The conversation dives into Charlie’s innovative exit strategy, gifting his business to a key employee while securing a 5% residual for his family, reflecting his focus on legacy and stewardship. He discusses automating operations with GoHighLevel, minimizing overhead, and offering his system to other inspectors via GetSync.pro for $50/month. Charlie’s candid take on realtor relationships; favoring client trust over agent referrals; sparks a lively discussion on boundaries, authenticity, and reputation. Packed with actionable insights, this episode is a must-listen for inspectors aiming to scale smartly while staying true to their values.Key Takeaways:D2C Marketing Mastery: Charlie’s PAS method and AI-driven automation keep ad spend low ($300/month) while booking inspections a week out.Lean Operations: Using GoHighLevel, Charlie automates scheduling and communication, employing only one VA and maintaining minimal overhead.Legacy Planning: Gifting the business to an employee with a 5% family residual ensures continuity and supports his team’s families.Boundary Setting: Avoiding realtor dependency empowers Charlie to prioritize client trust and maintain business integrity.GetSync System: For $50/month, inspectors can access Charlie’s replicable D2C system at GetSync.pro, including training and SEO tools."Figure out who you are, put it in writing, and stick to it. That’s how you build a business you’re proud of."

Send us a textJoin host Matt Williams on “IEB”, the podcast revolutionizing the home inspection industry and beyond, as he sits down with Mark Hummel for another dynamic episode of "Hanging with Hummel." This engaging conversation dives into the heart of personal growth, exploring how confidence and leadership development are critical to building thriving businesses. From navigating market shifts to fostering a dream team, Matt and Mark share actionable strategies and real-world insights to help entrepreneurs fund their perfect life. Whether you're a solo inspector or leading a growing company, this episode is packed with wisdom to elevate your mindset and accelerate your success.Mark unpacks the art of designing confidence through experience and planning, revealing how small shifts in thought patterns can transform sales and team dynamics. The discussion also tackles the importance of maintaining a clear vision amidst uncertainty and investing in leadership skills from day one. With practical tips like delegating tasks to virtual assistants and prioritizing what's truly important, this episode is a roadmap for overcoming roadblocks and building a business that thrives in any market. Tune in to discover how to lead with purpose and inspire your team to new heights.Key Takeaways:- Design Confidence Strategically: Build confidence through experience and planning, acting confidently to cultivate the feeling over time.- Maintain Vision in Uncertainty: A lack of certainty doesn’t mean a lack of vision, adjust tactics and timelines, but stay committed to your goals.- Invest in Leadership Early: Develop leadership skills as a solo operator to attract top clients and talent as you grow.- Delegate to Grow: Use virtual assistants to handle repetitive tasks, freeing you to focus on high-impact activities that drive business growth.- Prioritize the Important: Use tools like the Eisenhower Matrix to focus on non-urgent, high-impact tasks that move your business forward.  “If you're not designing your experience, your experience is designing you, and it may be in a way that's not all that meaningful." – Mark HummelWatch on YouTube: https://youtu.be/l0gctoXdRlg⁠To connect with IEB using the following links:WebsiteInstagramEmail: support@iebcoaching To connect with Matt Williams use the following links: InstagramEmail: matt@dciabq.com

⁠Send us a textJoin us on this episode of the Inspector Empire Builder Podcast as we dive into the world of inspection software with Jeff Jones, the founder and CEO of QuickInspect. Jeff shares his journey from a tech industry veteran to building a scalable, all-in-one platform designed to streamline and grow home inspection businesses. From intuitive report writing to robust support for solo and multi-inspector firms, QuickInspect is redefining efficiency in the industry. Whether you’re a solopreneur or managing a growing team, this episode explores how technology can enhance accuracy, speed, and business growth while keeping your operations seamless.Discover how QuickInspect’s enterprise-grade foundation supports everything from same-day reporting to upcoming team management features, and learn why Jeff’s unique perspective as a technologist sets this platform apart. With a focus on user-friendly design, responsive customer support, and integrations like payment processing and e-signatures, QuickInspect is built to scale with your business. Tune in to hear actionable insights on leveraging technology to save time, boost profitability, and focus on what matters most—delivering exceptional service to your clients.Main Points Featured in the Episode:Comprehensive Platform: QuickInspect offers an all-in-one solution with report writing, scheduling, invoicing, payment processing, and e-signature capabilities, customizable to fit your business needs.Scalable Technology: Built with an enterprise-grade foundation, QuickInspect supports growth from solo inspectors to multi-inspector firms, with upcoming team management features.User-Friendly Design: The platform’s intuitive UX/UI, likened to an “Apple experience,” allows inspectors to import templates and narratives easily, enabling same-day report delivery.Responsive Support: QuickInspect provides top-notch customer support, with responses often within minutes, ensuring inspectors’ needs are met promptly.Business Growth Focus: Beyond software, QuickInspect offers resources like seminars and one-on-one support to help inspectors build better businesses through digital strategies.“Our differentiator is how we’re architected and our ability to build better technology. We focus on supporting the customer and driving the product in the direction they want, ensuring it grows with them.” - Jeff JonesWatch on YouTube: https://youtu.be/l0gctoXdRlg⁠To connect with IEB using the following links:WebsiteInstagramEmail: support@iebcoaching To connect with Matt Williams use the following links: InstagramEmail: matt@dciabq.com Scaling Your Inspection Business with QuickInspect: A Game-Changing Platform

Send us a textIn this episode, Matt Williams interviews Jamie Ward from Simple Solutions Call Center, discussing the intricacies of sales, customer service, and the evolution of the call center industry. Jamie shares her journey from a sales position in the home inspection industry to founding her own call center, highlighting the importance of identifying market gaps and providing tailored solutions. The conversation delves into the significance of follow-up strategies, automated upselling, and the necessity of educating staff to enhance client interactions. Additionally, they explore the impact of technology on communication and the advantages of remote work in expanding talent acquisition. In this conversation, Jamie Ward discusses the transition to remote work, the hiring and training processes for remote teams, and the importance of creating a positive work environment. She emphasizes the need for effective communication and customer service in the home inspection industry, highlighting the balance between employee satisfaction and performance. Jamie also shares insights on building trust with clients and the comprehensive role of call centers in supporting businesses.Watch on YouTube: https://youtu.be/l0gctoXdRlgContact IEB - - web: www.iebcoaching.com - email: support@iebcoaching - social: @iebcoachingContact Matt - - email: matt@dciabq.com - IG: @the.matthew.williams

Send us a textIn this episode of the Empire State of Mind podcast, host Matt Williams engages with Kyle Jensen and Carl Mayer, two home inspectors navigating the challenges of scaling their businesses. They discuss the importance of accountability, the decision to hire, and the significance of soft skills in the hiring process. The conversation also touches on the dynamics of involving family in the business and personal journeys from corporate America to entrepreneurship in the home inspection industry. In this engaging conversation, Matthew Williams shares his journey into the home inspection industry, discussing her experiences, challenges, and strategies for success. The dialogue explores the importance of networking, the significance of mindset and personal growth, and the lessons learned about work-life balance. The speakers emphasize the value of creating a strong company culture and the need for consistent effort in business development. They also reflect on the importance of prioritizing relationships and maintaining a healthy work-life balance while navigating the complexities of entrepreneurship.Contact IEB - - web: www.iebcoaching.com - email: support@iebcoaching - social: @iebcoachingContact Matt - - email: matt@dciabq.com - IG: @the.matthew.williams

Send us a textIn this episode of the Empire State of Mind podcast, host Matt Williams engages in a lively conversation with guests Christopher Enright and Erin K. Guyton. They dive into the dynamics of competition in business, sharing personal experiences with competitiveness and the importance of it as a driving force for growth. Additionally, they reflect on family retreats, leadership accountability, and how media representations shape our perceptions. With humor and candidness, Matt, Chris, and Erin explore how to balance chaos and structure in both personal and professional lives, while emphasizing the importance of self-accountability and effective communication.Tune in for personal anecdotes, lessons learned from failures, and strategies to navigate life’s complexities with a focus on growth, family, and leadership.Contact IEB - - web: www.iebcoaching.com - email: support@iebcoaching - social: @iebcoachingContact Matt - - email: matt@dciabq.com - IG: @the.matthew.williams

Send us a textIn this episode of Empire State of Mind, host Matt Williams sits down with the Florida Building Inspection (FBI) Group to discuss their journey in the home inspection industry. With special guests Tom Frey and Dusty Amatangelo, they dive into the origins of FBI Group, the challenges and rewards of scaling their business, and how they've expanded beyond inspections to include mold assessments, commercial property inspections, and more.The conversation covers everything from the importance of great customer service to innovative services like their home watch and handyman programs. Whether you're an industry professional or curious about the inspection world, this episode is packed with valuable insights.Tune in to learn how the FBI Group has grown, the strategies that set them apart, and the lessons they've learned along the way!Contact IEB - - web: www.iebcoaching.com - email: support@iebcoaching - social: @iebcoachingContact Matt - - email: matt@dciabq.com - IG: @the.matthew.williams