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The Good Builder Podcast
The Good Builder Podcast
Author: The Good Builder
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This week in home building news! Catch up with Az and Pete and a colourful array of guests, to hear about who's killing it, who's innovating, and who's getting into strife in the world of new home construction.
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Before the TGB Australian Building Industry Health Report drops, Az puts you to the test.This episode is a pop quiz built from real data inside the report — land prices, shrinking blocks, customer sentiment, and the one factor that determines a five-star review more than anything else.No headlines today. Just some numbers that genuinely surprised us when we were putting the report together.Have a crack. See how close you get.What we cover:The current national median residential lot price — and how fast it's growingWhich capital city is now more expensive for land than Melbourne (hint: it's not Sydney)The capital city with the smallest median lot size in the countryWhy Australians feel it's the worst time to buy — even as they expect prices to keep risingThe phase of the building journey that generates the most customer complaints by a wide marginWhat 97,000 customer reviews say is the single biggest driver of a five-star ratingHow much more a new home costs today compared to pre-COVID — and what's forecast for 2026The full TGB Australian Building Industry Health Report is dropping very soon at thegoodbuilder.com.au.Supported by MyConstruct — construction management software built for Australian builders. myconstruct.comThanks to this month's Podcast sponsor Pay.com.au, remember our audience gets 20,000 bonus points when you sign up.USE code: GOOD20T&C's apply go to pay.com.au/tgb
In this episode, Az breaks down the TGB Australian Building Industry Health Report — a 30-plus page document built from publicly available data across the ABS, ASIC, RBA, Master Builders, HIA, QBCC, Infrastructure Australia and more, including over 97,000 customer reviews analysed.This isn't opinion. It's the facts of what's happening across the Australian building industry, pulled together in plain English.What we cover:What the report actually is and why nothing like it currently existsBuilding activity, approvals and how the numbers stack up against the National Housing AccordBuilder insolvencies — the real numbers, what's driving them and what's coming nextConstruction costs, material pricing and regional cost escalation forecastsWorkforce and skills — which trades face the most acute shortages and why the problem is structuralCustomer sentiment and experience — what tens of thousands of reviews reveal about what matters mostLand supply, pricing, interest rates and borrowing capacityGovernment policy, incentives and industry risks on the horizonSubcontractor and supply chain healthMental health in constructionWho it's for: Builders, trades, suppliers, manufacturers, consultants, brokers, advisors — and homeowners thinking about building.The TGB Australian Building Industry Health Report drops April 1. Head to thegoodbuilder.com.au to grab your copy.#TheGoodBuilder #TGBReport #AustralianConstruction #BuildingIndustry #ConstructionAustralia #BuilderLife #ResidentialConstruction #BuildingApprovals #ConstructionCosts #WorkforceShortages #BuilderInsolvencies #HousingAccord #ConstructionData #BuildBetter #TradesIndustry #ConstructionNews #BuildingAustralia #HomeBuildingAustralia #ConstructionInsights #BuilderCommunity
Five things every builder needs on their radar this week, from a $500 giveaway to diesel prices, fixed-price contract exposure, a major industry health report, and a night out for a great cause.What we cover:The Pointsbuild shoutout and how to enter our $500 Mitre 10 giveaway before 26 AprilThe Iran conflict, the Strait of Hormuz, and why diesel is up 67% since early MarchWhy PVC, concrete, steel and plumbing materials are all repricing right nowThe fixed-price contract problem — and what your escalation clause position actually meansThe TGB Industry Health Report — one of the most comprehensive looks at the Australian building industry to dateThe Care-Factor event — Reboot Mindset Academy beneficiary, founded by Todd Carney and Mitch PierceCompetition — Win a $500 Mitre 10 Gift Card Subscribe to The Good Builder eNewsletter for your first entry. Join the TGB Community Directory for a second. Both free. Closes 26 April 2026. 👉 thegoodbuilder.com.au/join-the-community-winCare-Factor 2026 Event — Supporting Reboot Mindset Academy Tables, tickets and sponsorship available. Live entertainment, 350 guests, Todd Carney and Mitch Pierce attending. 👉 care-factor.com.au/2026eventLinks:Pointsbuild: pointsbuild.com.auTGB Giveaway: thegoodbuilder.com.au/join-the-community-winCare-Factor Event: care-factor.com.au/2026eventThanks to this month's Podcast sponsor Pay.com.au, remember our audience gets 20,000 bonus points when you sign up.USE code: GOOD20T&C's apply go to pay.com.au/tgb
Your weekly construction industry news wrap. Five stories that matter for builders and trades this week.This week: The Federal Government appoints Australia's first Fuel Supply Taskforce Coordinator as diesel supply chains come under pressure. Why the smartest builders are treating everyday site work as high-trust marketing. Goop Guys and the rise of low-risk specialist franchises expanding across Australia. Everyone's Place reaches 200 completed homes in Queensland. And why CPD done properly is one of the best investments you can make in your building business, featuring our Community Directory Member of the Week, PointsBuild.PointsBuild is offering 20% off all courses for TGB Directory members. Check them out: https://bem.pointsbuild.com.au/bem/welcome or call 1300 892 829.Powered by MyConstruct. Construction management software built for Australian builders. Visit myconstruct.com.Join The Good Builder Community Directory: thegoodbuilder.com.auWhat We CoverFederal Government appoints first Fuel Supply Taskforce CoordinatorWhy diesel price and supply pressure matters for constructionHow builders are turning everyday site work into powerful contentGoop Guys and the rise of specialist service franchises in constructionEveryone's Place housing program hits 200 homes in QueenslandWhy CPD is smart business, not just compliance (feat. PointsBuild)PointsBuild: TGB Community Directory Member of the WeekThanks to this month's Podcast sponsor Pay.com.au, remember our audience gets 20,000 bonus points when you sign up.USE code: GOOD20T&C's apply go to pay.com.au/tgb
Most builders think they lose work on price. The reality is, they're losing work before the conversation even starts.In this episode, Az shares a story from inside the industry, a lead response audit he ran in 2018 while working within a national home building franchise. Real enquiries were submitted to some of Australia's biggest residential builders, and the response times were tracked from the moment of submission.The fastest response was 25 minutes. The slowest was almost six days. And multiple national builders never responded at all.That data is backed by some of the most respected lead management research in the world — including the MIT/InsideSales study, which found that responding within five minutes makes you 21 times more likely to qualify a lead. And a 2024 study showing more than 63% of businesses never respond to a lead at all.If you're spending money on marketing and leads are coming through, this might be the most important ten minutes you hear this week.What we cover:The 2018 lead response audit — what happened when real enquiries were submitted to major Australian buildersWhy the fastest response in the audit was 25 minutes and the slowest was nearly six daysThe MIT/InsideSales study: responding in 5 minutes makes you 21x more likely to qualify a leadWhy 78% of customers go with the company that responds firstThe 2024 data showing 63% of businesses never respond at allA simple framework for getting your response time under two hours this weekWhy this pairs with last Monday's episode on follow-upPowered by MyConstruct — construction management software built for Australian builders. Visit myconstruct.com for your 30-day trial.
Everyone is talking about AI right now. Most of them are trying to sell you something.Drew and Sean from Increase Construction are not. They went quiet, leaned in hard, and built something real. A team of AI agents running inside their business. A general manager. A marketing manager. Operations. Sales. Each one with a name, a role, and a job to do.They deliberately stalled hiring staff for over a year because they had a gut feeling something was coming. They were right.In this episode, Drew and Sean pull back the curtain on exactly what they've built, what it cost, what went wrong (including the 3am wake-up call from a $2,000 bill), and what it means for builders who are watching all the AI noise and wondering what's actually worth paying attention to.This is one of the most practical conversations we've had on the podcast. No jargon for the sake of it. No selling a widget. Just two guys who broke the thing 40 times and came out the other side with something that works.What we cover:What AI agents actually are — and why they're different from talking to ChatGPTHow Drew and Sean built a virtual team that reports, learns, and checks its own performanceThe real cost — $5 to $10 a day to run the whole operationThe $2,000 mistake at 3am and what it taught them about guardrailsWhy they chose to invest internally instead of hiring three full-time staffPractical use cases for builders — NCC compliance, defect manuals, trade sourcing, multi-channel marketingHow AI removes the admin layer and gets better information to the decision-maker fasterWhy most AI products in construction are just repackaged widgets with a new labelWhat "leaning in" actually requires — and why doing it half-hearted will burn youWhere this is heading for builders over the next 12 monthsIf you've been sitting on the fence with AI, this episode will help you figure out where to start and who to trust.Links and resources: Increase Construction — https://www.increaseconstruction.com/about
Bricklaying is a dying breed. That is the reality. But Damian and Tara are doing something about it.In this episode, Az sits down with the husband and wife team behind DA Bricklaying and DAT Tools, two businesses built from the ground up with no shortcuts, no outside funding, and no corporate playbook.Damian has been laying bricks for 27 years. Tara has been right beside him through all of it. Together, they turned a sole trader operation into a professional crew, competed on the world stage at the Spec Mix Bricklayer 500 in the United States, and launched a self-funded tools business born from real pain points on the job.This conversation is raw, honest, and full of lessons for anyone running a trade business or building something with their partner.What we cover:How Damian went from laying bricks at 14 to running a respected crew in MelbourneTara becoming the first female mason tender in the history of the Spec Mix Bricklayer 500The real challenges of scaling from sole trader to a full business with overheads, crews, and cash flow pressurePractical lessons on tracking your numbers, managing tax, and building a financial bufferWhat it takes to build a reputation through word of mouth aloneWorking as a couple across two businesses while raising two young kidsThe story behind DAT Tools and how on-site frustrations became real productsWhat makes a good builder from a bricklayer's perspectiveIf you are a tradie thinking about starting a business, or you are already in one and wondering how to do it better, this is one to listen to.🔗 Check out DAT Tools and support an Australian family business doing it the right way.https://www.dattools.com/https://www.instagram.com/damianamusobricklaying/
The Good Builder Directory is live. In this episode, Az walks through what it is, why it was built, and what it means for builders, trades, and suppliers who care about who they do business with.This isn't another listing site. It's a curated space built around reputation, trust, and the same standards The Good Builder has always stood for. Early members get the best positioning, and right now, the categories are wide open.Az also puts a spotlight on JV Recruitment — a nationwide construction recruitment and labour hire provider — and shares a key piece of content they partnered on called From Apprentices to Supervisor: Building Career Pathways That Keep Talent. If retention is costing you, this one's worth your time.What We CoverWhat the Good Builder Directory is, and what it isn't. Why curation matters more than reach when it comes to trusted referralsWhat directory members get access to (profile, TGB badge, exclusives) Spotlight: JV Recruitment and the people you need to knowWhy retention is the new recruitment....and what builders are getting wrongThe five things builders who keep their best people do consistentlyLinks mentioned:Good Builder Directory: thegoodbuilder.com.au/business-directoryJV Recruitment: jvrecruitment.com.auMyConstruct: myconstruct.com
Four big stories. One theme. Pressure, coming from every direction.This week on Tuesday Headlines, Aaron breaks down what's happening across the global and local construction landscape, and why builders who aren't paying attention right now could get caught short.What we cover:US-Iran conflict and your build costs — Oil prices have surged 12–20% in a short window. Fuel isn't the only exposure. Freight costs, imported materials, steel, glass, and electrical components are all in the firing line. And if inflation ticks back up, that's a problem for the RBA, interest rates, and buyer confidence.WA's fuel security roundtable — Western Australia's Premier Roger Cook called an emergency roundtable with fuel providers, logistics operators, and government officials. Supply is currently uninterrupted — but the fact that the meeting happened tells you something. Regional construction remains the most exposed.Concrete, aggregates, and the infrastructure pipeline — The Cement Concrete and Aggregates Australia group has flagged that Australia may not have enough supply to deliver its own infrastructure commitments. The Brisbane 2032 Olympic wave and major freight corridors could outstrip local production capacity. If you're tendering on civil or major subdivision work in Southeast Queensland, start talking to your material suppliers now.HIA takes aim at the NCC — The Housing Industry Association has lodged a detailed submission calling out the National Construction Code for growing more than eight times longer than when it was first introduced, referencing double the number of Australian standards, many of which builders have to pay for separately just to understand. The HIA is pushing for simplified language, a five-year update cycle, freely available standards, and clearer pathways for modern construction methods.None of this is sky-falling territory. But the builders who are reviewing their exposure, talking to their supply chain, and pricing properly right now will be the ones best placed when the pressure arrives.Mentions this episode:Rebecca Askin, Adapt Modular (recent guest — NCC and modular construction)Damian and Tara (DA Bricklaying) — coming up this weekDrew from Increase Construction and Sean — AI in construction, dropping this weekSponsor: MyConstruct — construction management software built for Australian builders. One platform for jobs, communication, and contracts. 30-day free trial at myconstruct.com: https://myconstruct.com/signup/
Most builders say the same thing about content. They don't know what to post, they don't think their work is interesting enough, and they don't have the time.This episode flips that thinking completely.Az breaks down why builders aren't short on content — they're short on awareness. If you're on site every day solving problems, holding standards, and making decisions, you're already sitting on more material than you'll ever need. This episode shows you how to see it, capture it, and share it — without a studio, a strategy, or three hours spare.What's covered:Why documenting beats creating for buildersWhat you think is boring — and why your clients find it fascinatingThe one-minute daily habit that builds a content bank you can draw from all yearThree content categories that consistently work for buildersSponsor: MyConstruct - construction management software built for Australian builders. Scheduling, client communication, and document management in one place. Head to myconstruct.com
Most builders have never thought about putting their frame in a client conversation. Christine Briggs thinks that's a missed opportunity — and she's built a career proving it.Christine is the driving force behind WoodSolutions' national timber campaign, a consultant with 35 years in the timber and forestry industry, and one of the most genuinely industry-focused people you'll meet. She sits on multiple boards, advocates for sustainability without the greenwashing, and has quietly been one of the most impactful behind-the-scenes voices in Australian residential construction.In this episode, Az and Christine dig into why timber framing is more than a structural choice, it's a marketing asset, a trust signal, and increasingly, a point of difference builders aren't using.What we cover:Christine's 35-year journey through timber, forestry, and constructionWhy the average Australian home stores the carbon equivalent of 126 Sydney-to-Melbourne flightsThe "150 seconds" stat that stops people cold at dinner partiesWoodSolutions' new carbon calculator and how builders can use it with clientsThe "What's Behind the Wall" campaign and why it matters right nowHow timber framing fits into the customer journey — from display home to handoverWhy culture and brand are two sides of the same coinGender diversity in construction and why Christine is still pushing hard for changeWhat makes a good builder — and why Christine's answer is unlike any we've heardThis episode is proudly brought to you by: myconstruct.com
Bec Askin didn't plan to be in construction. It just became her life. And then she made it her own.In this episode, I sit down with Bec from Adapt Modular (a division of Campbell Construction Co.) to talk about her 25 years in the industry, studying for her QBCC licence while raising two kids solo during COVID, and why she's now heading up a modular building division doing work that genuinely matters.We talk about:How Bec went from admin to licence holder while doing it all on her ownThe barriers women still face on site (and why it's more about acceptance than it is about progress)What Adapt Modular is building and who they're building it for (including a disabled bathroom for a school two hours north of Birdsville)Why long service leave for admin workers is broken and needs fixingThe NCC, modular building codes, and why the industry is fighting with itself over prefabWhat a good builder actually looks like (Bec's answer is one we've never heard before)Bec is the kind of person who doesn't make a big deal of what she's done. I had to push her to tell the story properly.Worth the listen.#constructionindustry #builderlife #womeninconstruction #buildingbusinessThis episode is proudly brought to you by myconstruct.com
You've heard it before...builders burning out, running the business solo, quoting at night and doing payroll on weekends. But when it comes to getting support, most builders don't know what it actually costs. This episode fixes that.Az is joined again by Anisha and Nayan from Scale Up Smart — and this time, it's all about price. What does it cost to outsource estimating, project management, admin, design and drafting, or marketing coordination? What's the difference between part-time and full-time? Developing level versus mastery? And how does it all stack up against hiring locally in Australia?Spoiler: the numbers are going to surprise you.But this episode quickly becomes about more than cost. It's about what builders actually get — vetted staff, three layers of quality assurance, twice-weekly software training, seamless integration into your existing systems, and a structured 90-day onboarding process designed to give you clarity before it gives you results.From a $330-per-week part-time estimator to a full-time mastery-level project manager at $700 per week, the team walk through every core role and what it delivers. There's also a sneak peek at an upcoming guaranteed marketing package from Scale Up Smart — one Az is very excited about.What we cover:The real cost of outsourced estimating, project management, admin, design and drafting, and marketing coordinationPart-time vs full-time and how to match the right level to your business sizeHow Scale Up Smart vets, trains, and supports every team member before they touch your businessWhy clean books, clear schedules, and consistent marketing all point to the same outcome — peace of mindWhat the first 90 days actually looks like when you bring on a Scale Up Smart resourceThe upcoming guaranteed lead generation package — and why Az nearly started a building company again on the spot
It's Tuesday and the headlines are rolling. This week's Daily Dose covers five stories that matter to builders right now — from a geopolitical conflict that could hit your build costs, to a WA land release tying housing directly to major resource projects, to one of Queensland's fastest-growing builders revealing the mindset behind their 4.9-star sales system.Powered by MyConstruct.What we cover:When success starts breaking things — why momentum without foundations creates problems inside your building business, and what Dan Urquhart from A Thousand Feet Deep says to fix firstUS-Iran conflict and your build costs — what rising oil prices, shipping disruptions, and unpredictable lead times could mean if you're running fixed-price contracts133 workforce homes in Karratha — the WA government's Pilbara land release and why their model of tying housing directly to major projects is worth watching nationallyAvia Homes' 4.9-star sales system — the key insight Hayden Ashton shared about why slowing down your sales process could be the smartest move you makeBec Askin's modular mission — a preview of Thursday's episode with the single mum, licensed builder, and head of Adapt Modular who's helping rebuild housing faster after disastersAll five articles are live at thegoodbuilder.com.au.Links:MyConstruct - myconstruct.comThe New Home Electrical Specialist - tnhes.com.au
Dan Urquhart from 1000 Feet Deep is back on the couch...and this one gets real fast.Dan knows what it looks like when a building business starts to crack under the weight of its own success. He lived it. And now he helps builders understand the foundations they need before the cracks appear…not after.In this episode, Az and Dan get into why success can actually be the most dangerous thing for a business without the right foundation underneath it. They talk about negative momentum, the worker vs. leader mindset, and why the phrase "I just can't find good people" is usually a leadership problem in disguise.They also cover Dan's upcoming events — a webinar on March 11th and a one-day masterclass on March 19th in Newcastle — built around the three foundations every building business needs: leadership, team, and organisational structure.If you've ever felt like things are rolling downhill and you can't stop it — this one's for you.What we cover:Why success has weight — and what happens when your business can't carry itThe difference between a worker mindset and a leadership mindsetNegative momentum: what it is and how to spot it before it takes overWhy "I can't find good people" is the wrong questionDan's March webinar and masterclass — what they cover and who they're for🔗 Links mentioned:A Thousand Feet Deep webinar (March 11) — https://www.1000feetdeep.com.au/event/webinar-foundational-performance-planOne-day masterclass Newcastle (March 19) — https://www.1000feetdeep.com.au/event/hand-head-heart-masterclass---thu-mar-19th-2026A Thousand Feet Deep socials — https://www.instagram.com/1000feetdeep_/1000 Feet Deep Podcast: #15 Eric Grothe Snr | Skillset, Mindset & Character: https://www.buzzsprout.com/2592709/episode_players/18759107-15-eric-grothe-snr-skillset-mindset-character?client_source=large_player&referrer=https%3A%2F%2Fwww.buzzsprout.com%2Fadmin%2F2592709%2Fpodcast%2Fembed#TheGoodBuilder #DanUrquhart #AThousandFeetDeep #BuilderLeadership #ConstructionBusiness #LeadershipFoundation #BuildingIndustry #BuilderMindset #BusinessForBuilders #GoodBuilder #ConstructionAustralia #LeadershipDevelopment
In this episode, Az sits down with James Renshaw and Jason Shedden from the Bellevue Group Australasia — the team behind VuTrade, an Australian timber connector manufacturer with over 35 years in the building industry.This one's less about product specs and more about the philosophy behind doing things properly. James and Jason talk about what it means to actually listen to builders, why they only bring products to market that solve a real problem, and how cutting corners on something as critical as a timber connector can cost a builder — and a homeowner — far more than the few hundred dollars saved.They also get into the compliance issues quietly sitting in the market right now, the shift they're seeing toward custom builders who care about quality, and why peace of mind might be the most underrated thing a good builder can offer.A genuine conversation with two blokes who are in the industry for the right reasons.What we cover:How VuTrade was built on a builder's background and a family commitment to qualityWhy listening to the trade is baked into how they develop every new productThe real cost of non-compliant or substandard timber connectors on siteStainless vs galvanised — using the right material in the right applicationThe growing split between volume builders and quality-focused custom buildersWhy Australian-made matters beyond the taglineWhat makes a good builder, according to two people who work with them every dayFor more on VueTrade head to: https://vuetrade.com/#TheGoodBuilder #VuTrade #BellevueGroup #TimberConnectors #AustralianMade #BuildingCompliance #ConstructionAustralia #BuilderLife #QualityBuilds #AustralianBuilders #CustomBuilders #BuildingIndustry #GoodBuilder
Gregg Somerville is the General Manager of Stonewood Homes, a franchise builder with roots going back to 1987 and a growing presence across Queensland.In this episode, Aaron sits down with Gregg to unpack what a franchise model actually gives a builder that going it alone can't. The conversation covers the Homeye system that lets builders price and customise homes in real time, why the best builders still struggle with the business side, and how Stonewood is expanding across Queensland with the right people in the right places.Gregg also shares what he genuinely believes makes a good builder — and it's not what most people expect.If you're a builder doing five homes a year and thinking about how to reach twenty, this one's worth your time.In this episode:Why builders who are great at their trade often run bad businesses — and what to do about itThe Homeye system: real-time pricing, bill of materials, and 3D customisation in one toolWhat franchise fees actually pay for (and why it's often cheaper than going alone)How Stonewood approaches franchisee onboarding and due diligenceThe Queensland market and why Greg sees a long runway aheadWhat makes a good builder, in the eyes of the customerConnect with Stonewood Homes: Visit stonewoodhomes.com.au and head to the franchise recruitment page to start a conversation with the team.
In this episode, I sit down with two blokes who know exactly what it takes to build a business that lasts, Jake from MyConstruct, one of Australia's leading construction management platforms, and Sean Hewitt, franchisee of Stonewood Homes on the Sunshine Coast.This one goes deep. We talk about what actually holds builders back when they try to scale...and it's rarely about skill. It's about systems, cost visibility, and the discipline to get the foundations right before chasing growth.Sean brings the builder's perspective...someone who's seen businesses grow fast and fall apart, and is now applying every one of those lessons to build Stonewood Homes Sunshine Coast the right way. Jake brings the systems view, more than a decade of experience working with builders of every size, from two homes a year to hundreds.What came out of this conversation was real. No fluff. No theory. Just honest talk about knowing your costs, tracking what matters, hiring at the right time, and building a business you'd actually want to work in.In this episode:Why builders who can't take a week off haven't got the right systems in placeThe real cost of reactive supervision and loose material trackingWhy software doesn't fix chaos — it just digitalises itHow Sean is setting up Stonewood Homes Sunshine Coast for long-term successWhat MyConstruct is building next — live weather stamping, client portals, AI messaging cleanup, and moreIf you're running two to five homes a year and thinking about what's next — this episode is for you.
Your weekly construction industry news wrap — five stories that matter for builders and trades. This week: DCOH acquires Melbourne's Unlimited Commercial Constructions in a major national expansion; new Queensland land clearing rules that could delay your projects; DARE Property Group starts construction on a $1.3M+ Fitzroy boutique apartment project; Bunnings enters the flat-pack modular market; and the GBCA breaks down the 2026 policy agenda including NCC 2025 adoption and lead-free plumbing timelines.This week on the pod: Wednesday — Jake from MyConstruct and Sean Hewitt (Stonewood Homes Sunshine Coast) on scaling a building business. Thursday — Gregg Sommerville, GM of Stonewood Homes Australasia, live from Auckland. Friday — James Renshaw and Jason Shedden from Bellevue Group and ViewTrade.Powered by MyConstruct — construction management software built for Australian builders. Visit myconstruct.com.au.DCOH / Unlimited Commercial Constructions — thegoodbuilder.com.auQueensland Land Clearing Rule Changes — thegoodbuilder.com.auDARE Property Group / Saint David Fitzroy — thegoodbuilder.com.auBunnings Flat-Pack Pods — thegoodbuilder.com.auGBCA 2026 Policy Snapshot — thegoodbuilder.com.au
Seven out of ten Australians have changed their mind on who to build with based on what they read online. Not a referral. Not a recommendation. A review from a stranger.And that research is happening before they ever pick up the phone.In this episode, Aaron breaks down exactly what potential clients are finding when they search your name — and what you can do about it this week. From handling one-star reviews without losing your cool, to building a simple process that gets happy clients to actually leave feedback, this one is practical from start to finish.You'll learn:Why your Google profile is your new front doorHow to respond to negative reviews in a way that builds trust, not damageThe right way to ask for reviews without it feeling awkwardWhy staying silent on reviews is costing you jobsPowered by MyConstruct — the software helping builders stay organised, deliver better experiences, and protect what they've worked hard to build.🔗 Check out MyConstruct: https://myconstruct.com/











