The Savvy Dentist

Jesse Green dives deep into one of the most powerful drivers of practice growth: personal leadership. At a time when it’s easy to blame the economy, external events, or staff challenges, Jesse challenges practice owners to take full responsibility for their outcomes - and shows how doing so can create profound momentum in business and life.Drawing inspiration from Theodore Roosevelt’s Man in the Arena and the principles of his D.A.R.E. framework, Jesse unpacks how Determination, Acceptance, Responsibility, and Experience form the foundation of ownership. If you’ve been feeling stuck, overwhelmed, or frustrated with your results, this episode is a timely call to action — to own your ship, step into the arena, and lead with purpose.In this episode:[00:00] Why personal growth is the foundation of business success[00:54] The slippery slope of mindset deterioration and external blame[02:06] What extreme ownership really means in practice[02:56] Owning your ship: The mindset shift from employee to leader[04:07] The "Man in the Arena" and daring greatly in business[05:58] Preparing for 2026: Reflecting and taking responsibility[06:34] D = Determination[08:43] A = Acceptance[10:02] R = Responsibility[12:04] E = Experience[13:28] Charting your course: The role of intentional leadership[14:46] A final call to action: Never stop, never quit, dare greatly.Resources and Links:Join the free Savvy Dentist Facebook GroupFollow Dr Jesse Green on LinkedInVisit Savvy Dentist websiteMentioned in this episode:Savvy Dentist Team Training BundleIf your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training.Team Training Bundle 2025

In this episode of the Savvy Dentist Podcast, Dr Jesse Green is joined by global customer experience expert David Avrin to unpack what it really means to be "ridiculously easy to do business with" and why that’s the competitive edge dental practices can no longer afford to ignore. With consumer expectations rapidly evolving and disruption sweeping through healthcare, practices that cling to outdated processes risk being left behind.David shares powerful insights into how simplicity, speed, and convenience are driving patient choice, and why traditional notions of quality and relationships, while still important, are no longer enough. From onboarding and scheduling to communication and customer journey mapping, this conversation is packed with practical takeaways to help you remove friction, build loyalty, and secure long-term patient retention.In this episode:[00:01] The problem with assuming your patients will stay loyal[03:10] How multi-generational expectations are challenging practice systems[05:45] Why patient experience matters more than ever in a world of choice[08:20] David’s personal experience as a patient and what frustrated him[10:30] The case for subtracting steps and simplifying your processes[14:00] What other industries are doing better and how dentists can learn from them[18:50] Macro trends reshaping customer experience[22:00] Why patients care more about outcomes than procedures[25:00] Rethinking marketing: it's not about quality, it's about differentiation[30:00] Why patients leave (and it’s not what you think)[34:40] The hidden power of convenience, speed, and access[39:00] How to innovate before disruption hits your practice[44:00] Should we stop treating patients “like family”? A new perspective[46:00] Final thoughts on avoiding complacency and earning patient loyalty.Resources and Links:Visit David Avrin websiteGet the book: Ridiculously Easy to Do Business WithFollow David on InstagramDavid Avrin on YouTube

Hiring a new clinician can either be a catalyst for growth or a source of stress and stagnation, depending on how well the process is handled. In this solo episode, Jesse shares his proven 3-part framework to help dental practice owners confidently recruit, onboard, and retain high-performing clinicians who are not only clinically competent but also culturally aligned.Whether you’re scaling your team or finally stepping back from the chair, Jesse unpacks the essential groundwork you need to lay before recruitment, how to attract top talent in a competitive market, and the onboarding strategies that lead to long-term retention. This episode is packed with actionable insights including the powerful "magnetic job offer" approach that has helped practices across Australia hire clinicians who thrive and stay.In this episode:[00:36] Why even hands-on dentists need a solid hiring strategy[01:20] Common pitfalls when hiring clinicians[02:35] The 3-step formula[06:14] How to vet candidates[07:47] The Magnetic Job Offer: a real-life example that worked[10:49] Getting buy-in before discussing money[12:55] Onboarding checklists, culture training, and mentoring[14:16] Why this process is a force multiplier for your business.Join the free Savvy Dentist Facebook GroupFollow Dr Jesse Green on LinkedInVisit Savvy Dentist websiteMentioned in this episode:Savvy Dentist Team Training BundleIf your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training.Team Training Bundle 2025

What does it really mean to be an entrepreneur? And how do we build a business that works, not just a job that pays?In this episode, Jesse Green is joined by Alan Manly OAM, a distinguished entrepreneur, innovator, director, and author whose unconventional journey from the computer industry to educational leadership offers a masterclass in business building. Alan founded Group Colleges Australia (GCA), which includes Universal Business School Sydney (UBSS), one of the early pioneers of online education in Australia.Alan shares lessons from decades of entrepreneurial successes and failures, chatting about mindset, systems, and real-world challenges of building a business from the ground up. From defining what it really means to be an entrepreneur, to understanding why queues are a business killer and why every team needs structure and process, this conversation is packed with insights for any business owner ready to level up.Alan is a Fellow of the Australian Institute of Company Directors and the Australian Institute of Management, and was honoured with the Medal of the Order of Australia (OAM) for his contributions to tertiary education and community service.In this episode:[00:00] Why “entrepreneur” used to be a slur and what it really means today[02:00] Alan’s early life, entrepreneurial spark, and escape from poverty[04:50] Lessons from the PC boom and a corporate-to-startup leap[06:40] Is it really about the money? What drives true entrepreneurs[10:15] The power of cash flow and why it trumps everything[13:00] How a queue changed Alan’s approach to business and customer service[18:40] Why dentists (and other professionals) are often “condemned to wages”[20:45] The real barriers to scaling: delegation, systems, and procedures[24:00] Understanding team performance[30:00] How knowing your stakeholders can protect and grow your business[34:00] Why dentistry is both science and art and deserves to be celebrated[38:00] Business as the ultimate personal development journey.Resources and Links:Alan Manly's websiteAlan’s book: The Unlikely EntrepreneurConnect with Alan Manly OAM on LinkedInJoin the free Savvy Dentist Facebook Group

As 2025 winds down and the summer holidays approach, Jesse invites you to pause, reflect, and intentionally design the year ahead. In this solo episode, Jesse walks you through a powerful, forward-focused review to help you set clear goals, close open loops, and define what success looks like for you in 2026.Whether you’re enjoying downtime or making the most of the financial opportunity this season offers, this episode is your invitation to recharge, realign, and reset. With practical exercises and thoughtful prompts, Jesse helps you move beyond default thinking and build your ideal lifestyle dental practice - one that reflects your vision, values, and version of success.In this episode:[00:00] The importance of rest, reflection, and resetting at year’s end[00:29] A forward-focused review: Gratitude, pride, and personal wins[02:56] Learning from challenges: Growth through adversity[03:35] Clearing mental clutter: The power of closing open loops[04:35] Vision casting: Defining your ideal 2026 from the future[05:09] What is a lifestyle business - and how do you build one?[06:26] Leveraging time: Do more, do less, eliminate[07:13] Half-time reset: Strategic planning for the rest of the financial year[08:01] Resetting revenue, profit, and patient metrics[08:55] Elevating team performance and the patient experience[09:12] Attracting ideal patients through better marketing[09:26] Reimagining your role and ideal lifestyle for 2026[09:53] Designing a business you love - not one you learn to resent.Join the free Savvy Dentist Facebook GroupFollow Dr Jesse Green on LinkedInVisit Savvy Dentist websiteMentioned in this episode:Savvy Dentist Team Training BundleIf your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training.Team Training Bundle 2025

In this episode of the Savvy Dentist Podcast, Jesse is joined by Lachie Smart - entrepreneur, adventurer, medtech CEO, and record-breaking pilot - to explore the mindset behind navigating complexity and leading through chaos.At just 18 years old, Lachie became the youngest person to fly solo around the world in a single-engine aircraft. Since then, he’s led a globally distributed medtech company, advised major organisations like Salesforce and McDonald’s on emerging leadership, and sat on NFP boards focused on innovation and national resilience.But what underpins all of this? For Lachie, it’s End Game Thinking — the ability to plan with the finish line in mind, while staying adaptable in the face of uncertainty. This conversation is packed with insights on how to lead teams, manage your own mindset, and build resilience for whatever chaos comes next.In this episode:[00:00] Introducing Lachie Smart and the story behind his solo world flight[02:20] The mindset shift from “just doing” to thinking with the end game in mind[04:55] Why chaos is inevitable — and what great leaders do about it[07:38] Planning a global flight: dealing with worst-case scenarios[11:00] What End Game Thinking looks like in business and practice ownership[13:35] How to prepare your team for complexity without creating confusion[17:00] The difference between leading through uncertainty vs managing it[20:02] The cost of avoiding hard decisions and the myth of waiting for clarity[22:15] Advice for emerging leaders: start with purpose, not just tactics[25:14] Leadership beyond business: how Lachie applies this thinking across sectors.Resources and Links:Lachie Smart websiteConnect with Lachie on LinkedInFollow Lachie on InstagramJoin the free Savvy Dentist Facebook GroupFollow Dr Jesse Green on LinkedInVisit Savvy Dentist websiteMentioned in this episode:Savvy Dentist Team Training BundleIf your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager...

In this episode, Jesse Green is joined by Rob Markey, co-creator of the world-renowned Net Promoter Score (NPS) and co-author of The Ultimate Question 2.0. Together, they explore how dental practices can harness the power of customer loyalty to drive sustainable growth.Rob unpacks the differences between satisfaction, loyalty, and advocacy, and explains why emotional commitment, not just repeat visits, defines true loyalty. With practical insights into staff engagement, pricing, patient experience, and reputation-building, this episode is packed with tools for turning your patients into passionate advocates.In this episode:[00:01] Why customer loyalty is more than repeat business, and why it matters[04:04] Loyalty vs. satisfaction[08:20] Loyalty, advocacy, and the rare brands that inspire devotion[13:39] Why internal culture and staff advocacy are key to external loyalty[26:24] Jesse’s four-step framework for generating word-of-mouth referrals[28:42] The role of pricing in perceived value and patient expectations[33:04] The “trap” of elevated expectations and how to manage them.Resources and Links:Rob Markey websiteConnect with Rob on LinkedInJoin the free Savvy Dentist Facebook GroupFollow Dr Jesse Green on LinkedInVisit Savvy Dentist websiteMentioned in this episode:Savvy Dentist Team Training BundleIf your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training.Team Training Bundle 2025

What does it take to not only survive extreme trauma, but to thrive and lead with purpose on the other side of it? In this episode, Jesse chats with Noliza, a mother of five, award-winning keynote speaker, entrepreneur, philanthropist, and survivor of unspeakable adversity. From childhood abuse and homelessness to near-death experiences and systemic injustice, Noliza’s story is not defined by trauma, but by transformation.Despite unimaginable adversity, Noliza forged a path to global impact by building from scratch again and again. These aren’t business school theories - they’re field-tested systems born from crisis and refined over 25 years of turning nothing into something.She shares how she rebuilt her life from the ground up using powerful frameworks forged in real-world crisis: The Power of Nothing, The Conviction Effect, and The One-Day Reset. Whether you're facing adversity, leading a team, or navigating personal reinvention, this episode offers practical insights on resilience, self-responsibility, and the true nature of healing.In this episode:[00:00] Introduction and the power of storytelling through lived experience[02:21] Noliza’s early trauma and its lifelong ripple effects[10:37] How repeated trauma shaped her nervous system and healing path[13:30] Inner child work and what "doing the work" actually looks like[17:04] The cost of staying in relationships where you’re not seen[20:05] Parenting from a place of truth, strength, and independence[22:10] From brokenness to becoming a global keynote speaker[24:52] Boundaries, triggers, and self-protection as a core responsibility[29:49] Curating your circle[33:48] Building a healthy relationship with yourself, step by step[37:46] What a true reset looks like and how to start again tomorrow[40:36] Why mindset is everything.Resources and Links:Norliza's websiteMy Mind Hub websiteNorliza's book ConvictionConnect with Norliza on LinkedInNorliza on InstagramJoin the free Savvy Dentist Facebook GroupFollow Dr Jesse Green on LinkedInVisit Savvy Dentist websiteMentioned in this episode:Savvy Dentist Team Training BundleIf your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training.Team Training Bundle 2025

In this episode, Jesse shares a powerful four-part framework to help dental practice owners not just survive, but thrive during economic downturns. Drawing inspiration from the medieval concept of a castle and its protective moat, Jesse introduces the MOAT strategy as a robust defence mechanism for your business.Whether you're facing turbulent financial conditions or simply want to future-proof your practice, this episode will walk you through specific, actionable steps to bolster your practice's financial reserves, systemise operations, diversify patient acquisition, and master your time for strategic leadership.In this episode:[00:00] Introduction to economic resilience and the castle-moat analogy[00:01] Why your practice is your financial fortress, and how to defend it[01:18] M for Money: Building strong cash reserves and managing debt wisely[03:51] O for Operations: Systemisation vs humanisation and why it matters[06:01] A for Acquisition: Creating multiple streams of patient flow[08:11] T for Time: The real value of your time as a business owner[08:55] Boundaries, delegation, and strategic thinking as leadership essentials.Resources and Links:Join the free Savvy Dentist Facebook GroupFollow Dr Jesse Green on LinkedInVisit Savvy Dentist websiteMentioned in this episode:Savvy Dentist Team Training BundleIf your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training.Team Training Bundle 2025

In this powerful conversation, entrepreneur, speaker, and stress coach Luke Mathers shares transformative insights on why stress isn't the real problem - it's how we recover from it that matters. Drawing from his business journey, Luke unpacks how stress, when harnessed correctly, can sharpen our focus, build resilience, and actually lead to better outcomes. But without the right recovery habits, even the most successful business owners can spiral into burnout, anxiety, and emotional dysregulation.You'll learn about Luke’s unique alter ego strategy, the importance of designing systems for recovery, and why getting clear on your values is essential to living and working on purpose. Whether you're a seasoned entrepreneur or feeling the early signs of burnout, this episode is packed with actionable wisdom on how to reset, regulate, and rise.In this episode:[00:00] Introduction to Luke Mathers and his business background[02:40] The moment Luke realised stress wasn’t the problem[05:10] Why recovery matters more than reducing stress[08:35] Creating systems and habits to manage stress cycles[12:20] A tool for emotional regulation[17:00] Using stress as a compass, not a curse[20:45] How to improve your “recovery game”[29:50] Making space for clarity and decision-making[34:10] How Luke’s insights apply to everyday business challenges[39:00] The link between emotional control and business performance.Resources and Links:Luke Mathers website Luke’s book Stress TeflonConnect with Luke on LinkedInJoin the free Savvy Dentist Facebook GroupFollow Dr Jesse Green on LinkedInVisit Savvy Dentist websiteMentioned in this episode:Savvy Dentist Team Training BundleIf your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training.Team Training Bundle 2025

In this inspiring episode, Jesse chats to world champion surfer, Paralympian, and business leader Matt Formston. Matt Formston stands as a powerful example of how resilience and determination can shatter boundaries and redefine what’s possible. Despite having less than 3% vision, he has excelled in the athletic, corporate, and community worlds, inspiring others with his story of courage and grit.A Member of the Order of Australia (AM), Matt’s achievements are legendary. He holds a Guinness World Record for surfing the largest wave (51ft) conquered by a blind or para-athlete. He is a 4x Para Surfing World Champion, a Track Cycling World Champion, a 12x Australian Cycling Champion, and competed in the 2016 Rio Paralympics. Each accomplishment reflects his unwavering mission—to prove that any limit can be redefined through possibility and perseverance.He shares his journey of defying expectations, the power of mindset, and how building the right team has helped him break records and lead global organisations. This is a conversation about resilience, trust, and redefining what’s possible.In this episode:[00:00] Introduction to Matt Formston and his early diagnosis with vision loss[02:20] How Matt's parents helped shift his mindset from limitation to possibility[05:15] Competing against sighted athletes and discovering his unique advantage[08:45] The pivotal moment that led Matt to professional cycling[13:30] Transitioning from elite sport to business and bringing a high-performance mindset[17:25] Why Matt refuses to let external voices dictate his potential[19:40] How adaptability and grit helped him lead through change[23:10] Building strong teams and empowering others to succeed[26:45] The role of preparation and consistency in world-class performance.Resources and Links:Matt Formston's websiteMatt Formston InstagramJoin the free Savvy Dentist Facebook GroupFollow Dr Jesse Green on LinkedInVisit Savvy Dentist websiteMentioned in this episode:Savvy Dentist Team Training BundleIf your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training.Team Training Bundle 2025

This episode is a real-world case study of two of Jesse's clients who transformed their modest two-chair dental practice into a thriving multi-chair operation generating millions in revenue. Starting from a place of financial frustration and limited clinical capacity, Jesse unpacks the strategies that helped them boost profitability and reclaim time freedom.It highlights the pivotal mindset shifts and tactical changes required to scale a dental practice sustainably. Whether you're just getting started or looking to level up, the lessons shared here offer a proven path to building a profitable and fulfilling dental business.In this episode:[00:00] Introducing the client's story and initial goals[00:02] The reality of running a two-chair practice with competitive pressures[01:19] Setting financial goals[02:15] Short-term financial wins[03:13] Medium-term strategy[04:04] Increasing patient flow and team capacity with two chairs[06:19] Hitting the $1M goal and facing new life challenges[08:54] Identity shift: from clinical dentist to business owner[09:52] Building leaders and systems for team autonomy[10:54] Leveraging metrics and dashboards for smarter decision-making.Resources and Links:Join the free Savvy Dentist Facebook GroupFollow Dr Jesse Green on LinkedInVisit Savvy Dentist websiteMentioned in this episode:Savvy Dentist Team Training BundleIf your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training.Team Training Bundle 2025

In this episode, Jesse tackles one of the biggest profit leaks in dental practices - poor patient retention. Drawing on decades of experience and his book Retention: How to Plug the #1 Profit Leak in Your Dental Practice, Jesse breaks down the real cost of patient attrition, and why throwing more money at marketing won't solve the problem.You'll learn how to build a retention-focused practice that deepens trust, boosts referrals, and supports sustainable growth. Whether you're just starting out or scaling up, this episode offers practical strategies to help you keep the patients you’ve worked so hard to attract.In this episode:[00:00] Why dentists often trade time for money, and how to break the cycle[04:33] The real impact of patient loss on profits and growth[05:55] A retention case study from a growing practice in Ballarat[06:15] Why retention gives you confidence to scale[07:06] The Know-Like-Trust factor and how it boosts case acceptance[08:55] The financial value of a retained patient over three years[09:44] How referrals and reviews flow from great retention[10:50] The 3 biggest leakage points in patient retention[11:44] 4-Step framework for patient retention[21:13] Human-to-human connection as a competitive edge in the AI age[22:53] Why patients stay - and it’s not your crown margins.Resources and Links:Jesse’s book: Retention – How to Plug the #1 Profit Leak in Your Dental PracticeListen to Jesse’s episode with Adam Bradford on community marketingJoin the free Savvy Dentist Facebook GroupFollow Dr Jesse Green on LinkedInVisit Savvy Dentist websiteMentioned in this episode:Savvy Dentist Team Training BundleIf your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training.Team Training Bundle 2025

Running a dental practice can often feel like a tug-of-war between time and money. In this solo episode, Dr Jesse Green shares a personal story that sparked a pivotal shift in how he approached business - moving from being time-poor to building a practice that supports both financial success and personal freedom.Jesse breaks down the three critical pillars every dental practice owner must master to stop trading time for money. You’ll discover why most practices struggle with scalability and how adopting the mindset of a “training institution” can unlock the growth you’ve been chasing. This episode is a practical blueprint for anyone serious about creating time and money in their practice - without sacrificing their lifestyle.In this episode:[00:00] Why time is as valuable as money in practice ownership[00:51] Jesse’s turning point: missing moments with his family[02:08] The shift to building a lifestyle-based practice[02:24] The 3 reasons practices fail to create both time and money[04:48] Why training is the most underrated growth tool[05:28] The identity shift[06:35] What sport teaches us about training for success[07:22] Building confidence through strong training systems[08:08] Stop tolerating poor performance[09:05] The 12-week training blueprint: rookie to pro[10:04] The 3 E’s of training: Education, Exercise, Experience[11:20] The problem with “sink or swim” onboarding[11:43] How to systemise training with reusable resources[12:25] The real ROI of becoming a training institution.Join the free Savvy Dentist Facebook GroupFollow Dr Jesse Green on LinkedInVisit Savvy Dentist websiteMentioned in this episode:Savvy Dentist Team Training BundleIf your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training.Team Training Bundle 2025

If you’ve ever wondered why some dental practices thrive while others tread water, this episode is for you. Jesse shares the three critical gaps that often prevent practice owners from growing and scaling effectively - and how to close them. These aren’t just theoretical ideas - they’re practical, real-world insights drawn from years of working with high-performing practices.Whether you're looking to free up time, increase revenue, or gain momentum in your business, understanding and closing these gaps can be the turning point. Jesse shares personal stories, proven frameworks, and a powerful reminder that consistent action beats wishful thinking every time.In this episode:[00:58] Introduction to the 3 performance gaps that separate successful practice owners from those who stall[01:17] Why identifying and closing the knowledge gap is the first step to real growth[04:30] The skills gap - why knowing isn't enough without execution and repetition[05:49] How to acquire business skills just like you did in dental school[06:30] The third and most decisive gap: implementation - and why most fall short[10:54] Finding your North Star: aligning resources and priorities to your personal goals[11:27] Using the “impact-ease matrix” to focus on high-impact, easy-to-complete actions[12:24] The habit of finishing.Resources and Links:Join the free Savvy Dentist Facebook GroupFollow Dr Jesse Green on LinkedInVisit Savvy Dentist websiteMentioned in this episode:Savvy Dentist Team Training BundleIf your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training.Team Training Bundle 2025

In this solo episode, Jesse unpacks what it really means to lead a dental practice during a time of massive technological upheaval. With AI evolving at a breakneck pace, and the future of dentistry changing before our eyes, Jesse explores how to position yourself in the age of disruption - not as the disrupted, but as the disruptor.He reflects on key moments of disruption in the past, from the GFC to COVID, and draws powerful parallels with today’s AI revolution. Through candid stories, strategic insights, and practical takeaways, Jesse challenges practice owners to stop burying their heads in the sand and start leading with clarity, purpose, and adaptability.In this episode:[00:01] What “disruption” really means[01:37] AI’s rapid acceleration and the collapse of Moore’s Law[03:15] Why burying your head in the sand is the most dangerous choice[06:10] Jesse’s near-death experience and a business metaphor[09:08] Preparing your practice for AI instead of fearing it[09:58] How AI can enhance diagnosis and lift associate productivity[12:37] The coming shift from VAs to AI systems[14:43] The rise of AI “slop” in marketing and how to avoid it[15:45] Driving growth through the “Triad of Brands”[17:54] Short-term and long-term AI-powered patient nurturing.Resources and Links:CoTreat AIMorgan Housel website - The Psychology of Money & Same As Ever booksJoin the free Savvy Dentist Facebook GroupFollow Dr Jesse Green on LinkedInVisit Savvy Dentist websiteMentioned in this episode:Savvy Dentist Team Training BundleIf your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training.Team Training Bundle 2025

If you're a practice owner who's always wondered, “how do I build a business so that I can create time freedom in my life”? Then this is an episode you're going to really love. In this episode of The Savvy Dentist Podcast, Dr. Jesse Green is speaking to Dr. Michael Filosi from Fullarton Park Dental in Adelaide. Michael has been on quite the journey over the last eight years. He bought a two chair practice, scaled that up to be an eight chair practice, and will soon be upgrading it to a 10 chair practice. In so doing, he's reduced his clinical hours down to zero which has given him immense freedom. Michael discusses his journey and explains some of the lessons he's learned along the way. Lessons that are going to be applicable to you if that's the journey you want to go on.In this episode:[3:58] - The original purchase back 9 years ago looked completely different to the efficient practice it is today.[8:27] - A wholesale practice purchase, verse, a partnership purchase.[11:34] - Having a very clear vision has helped Michael create and grow the business. He shares his tips on how to create that vision, and then how to work ‘hard’ towards achieving the outcome.[22:16] - Michael describes in detail the process and learnings from starting with 2 chairs nine years ago … to 8 chairs today.[31:04] - Increasing the patient flow meant installing better more efficient communication systems. Michael explains how he did it and how his team embraced the growth of the practice.[44:30] - Moving to (almost) zero clinical hours afforded Michael freedom to do the things he loves the most.Join the free Savvy Dentist Facebook GroupFollow Dr Jesse Green on LinkedInVisit Savvy Dentist websiteMentioned in this episode:Savvy Dentist Team Training BundleIf your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training.Team Training Bundle 2025

Turning the worst day of your life into your best is no easy feat, but sometimes there is simply no other option. In Brett Connellan’s case, this day included the moment every surfer’s worst nightmare became his reality when he was attacked by a Great White Shark.In this episode of The Savvy Dentist Podcast Dr. Jesse Green introduces you to Brett Connellan.The events that saved Brett’s life were not lost on him, and that perspective was needed as he faced a long and challenging road to recovery. With a bleak outlook prescribed to him by doctors, it was evident that Brett’s life as he knew it would never be the same.These moments in time are pivotal in any person’s life as they often lead to a questioning of purpose and identity. The recovery forced Brett to "climb a new mountain" in his words and develop a different mindset towards resilience.So how does Brett’s experience with a shark relate to you and your business? Well, press play and be ready to be inspired in ways you could never have thought possible.[4:46] - Brett explains the shark attack in chilling detail., right down to the ‘feel’ of shark skin.[9:22] - The chaos and the calm from when the rescue began.[15:33] - What we can all learn from traumatic events and apply in our own lives daily.[26:13] - How to recognise the lucky moments in your everyday life.[29:32] - Brett explains his road to recovery and the similarities to running business. Physical vs. Mental.[36:01] - The wisest most inspiring words Brett was told during his recovery. “People fail not from aiming too high and missing, but from aiming too low and hitting”[46:49] - Facing your biggest fear and turning it into a compelling vision for the future.Join the free Savvy Dentist Facebook GroupFollow Dr Jesse Green on LinkedInVisit Savvy Dentist websiteMentioned in this episode:Savvy Dentist Team Training BundleIf your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training.Team Training Bundle 2025

In this solo episode of The Savvy Dentist Podcast, Jesse Green dives deep into a topic that’s rarely discussed but absolutely crucial to practice growth - identity. As dentists and practice owners, how we see ourselves directly shapes how we behave, the decisions we make, and the results we create. Jesse explores why shifting your identity is the key to moving from clinician to business owner, and ultimately scaling your practice.Whether you’re in the startup phase, growth mode or looking to create leverage and time freedom, this episode offers practical tools to help you evolve your identity to match your aspirations.In this episode:[00:25] Why identity is the “hidden lever” behind practice success[01:01] The iceberg model - what’s visible vs what’s beneath [02:14] Growth stages of a dental business and how identity must shift at each one[03:32] Why retirement is a surprising point of identity crisis for many dentists[04:16] The clinician vs business owner identity and why you can’t scale stuck in the former[06:12] The “messy middle” - why most dentists struggle to let go of first base[07:07] The internal shift that must happen before external success shows up[07:56] Practical tools to shift identity[10:11] Why your identity must match your vision for your practiceResources and Links:Robert Owens' podcast episode How to be UnstoppableFollow Dr Jesse Green on LinkedInJoin the free Savvy Dentist Facebook GroupMentioned in this episode:Savvy Dentist Team Training BundleIf your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training.Team Training Bundle 2025

In this episode of the Savvy Dentist Podcast, Jesse Green sits down with Shep Hyken, a world-renowned expert on customer experience and service. Shep is an award-winning keynote speaker, researcher, and New York Times and Wall Street Journal bestselling author of eight books, including I’ll Be Back: How to Get Customers to Come Back Again and Again. Shep has worked with some of the world’s most iconic brands - from Disney to Lexus to the Four Seasons - helping them create exceptional experiences that build loyalty.In this conversation, Shep unpacks the difference between customer satisfaction and loyalty, the role of technology in modern experiences, and how dental practices can borrow strategies from other industries to keep patients coming back again and again. In this episode:[01:13] Why great customer experiences are still so rare and what businesses get wrong[05:08] A dental example of how digitisation can improve patient experience[06:57] Why so many people avoid calling customer support - and what that means for your practice[10:45] Retention vs loyalty: what really makes patients come back[13:27] Why satisfaction isn’t enough and how to create an emotional connection with patients[15:37] The power of small human touches that create lasting loyalty[19:12] Why every team member is an ambassador for the customer experience[24:03] The role of technology, AI, and chatbots in creating seamless patient experiences[34:28] Shep’s favourite customer experiences and what every dental practice can learn from them. Links and Resources:Shep Hyken WebsiteShep Hyken on LinkedInShep TV on YouTubeShep Hyken on FacebookJoin the free Savvy Dentist Facebook GroupFollow Dr Jesse Green on LinkedInVisit Savvy Dentist websiteMentioned in this episode:Savvy Dentist Team Training BundleIf your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training.Team Training Bundle 2025