All Things Conflict

In this episode of "All Things Conflict," Maria reflects on the key insights gained from a series of conversations with leaders and executives, emphasizing the importance of slowing down and truly listening to one another. The discussion highlights how people desire to feel valued and heard, yet often, conversations are dominated by a debate model that prioritises winning arguments over understanding. Maria argues that listening is an art that is rarely taught, leading to misunderstandings and unnecessary conflicts in various aspects of life, from personal relationships to the workplace. To address this, the episode introduces the concept of dialogue as a remedy, advocating for a collaborative approach where every participant contributes to the solution. Maria encourages listeners to consider the transformative potential of genuine listening and connection in their own lives and communities. KEY TAKEAWAYS Importance of Listening: A recurring theme in the discussions with leaders is the significance of slowing down and truly listening to others, as it fosters a sense of value and importance in conversations. Art of Conversation: Effective communication is an art that is often overlooked in formal education. While technical aspects of language are taught, the nuances of having meaningful conversations, especially when emotions are involved, are not. Debate vs. Dialogue: Society tends to favor a debate model of conversation, which can lead to unnecessary arguments. In contrast, dialogue encourages collaboration and understanding, recognizing that everyone has a piece of the solution. Need for Unlearning: To engage in productive dialogue, individuals must unlearn the debate model that they are accustomed to and adopt a mindset that values listening and connection. Building Connections: Taking the time to build quality connections through listening can transform interactions in various settings, including workplaces, homes, and social environments, ultimately leading to more effective problem-solving. SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

In this episode of "All Things Conflict," Maria Arpa welcomes Michelle Pinckney, a nurturing community member and caterer, to discuss the often-overlooked impacts of conflict within community settings. Drawing from her experiences, Michelle shares insights on the challenges of leadership, the importance of effective communication, and the detrimental effects of suspicion and rivalry among community members. She emphasises the need for curiosity over suspicion and highlights the significance of understanding intentions in fostering healthy relationships. As they explore the dynamics of giving and receiving support, Michelle also shares her journey of transitioning into a catering business focused on nutritious, farm-to-table meals, aiming to serve those in need while nurturing the community. This heartfelt conversation sheds light on the complexities of community life and the potential for healing through connection and service. KEY TAKEAWAYS Good Intentions vs. Capability: Many individuals in community settings have good intentions but may lack the capacity to provide the necessary support, leading to frustration and conflict. Communication is Key: Misunderstandings often arise from a lack of effective communication. The message sent is not always the message received, which can lead to unnecessary conflict. Curiosity Over Suspicion: Transforming suspicion into curiosity can help resolve conflicts. Instead of making assumptions, approaching situations with a desire to understand can foster better relationships and communication. Leadership Dynamics: In community settings, there can be a struggle for leadership roles, leading to rivalry and fragmentation. Effective leadership requires collaboration and the ability to share power, rather than hoarding it. Healing Through Service: Engaging in acts of service, such as providing nutritious food, can be a powerful way to nurture both individuals and communities, promoting healing and connection. BEST MOMENTS "When conflict arises and it's not resolved in a healthy way, there are all these other people that suffer at the other end of that." - Maria Arpa "Sometimes we may just need someone to just sit down and have a cup of tea with someone else and just be there with them." - Michelle Pinkney "The message sent is not always the message received." - Michelle Pinkney "Changing suspicion to curiosity can change how you see something and how you want to handle it going forward." - Michelle Pinkney "There's a way that the leader... isn't given... the reins." - Michelle Pinkney SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

In this episode of "All Things Conflict," Maria welcomes Aziz Kamara, a delay expert in the construction industry, to discuss the complexities of dispute resolution in large-scale projects. Aziz explains his role in investigating why construction projects exceed their timelines, emphasising the dynamic nature of the industry and the common challenges faced, especially during the COVID-19 pandemic. The conversation delves into the human aspects of conflict, highlighting the importance of humility, effective communication, and the need for open dialogue to resolve disputes. Aziz shares insights from his experiences, illustrating how understanding different perspectives and fostering a culture of listening can empower teams and lead to more productive outcomes. The episode concludes with reflections on the value of creating conditions for difficult conversations, ultimately aiming to minimise unnecessary human suffering in conflict situations. KEY TAKEAWAYS Role of a Delay Expert: A delay expert investigates and explains why construction projects take longer than planned, using evidence and schedule analysis to support dispute resolution across various types of projects, including airports and infrastructure. Conflict as a Normal Part of Projects: Conflicts in construction projects are common and often arise from unrealistic initial plans, supply chain issues, and the complexities of working with multiple stakeholders. Recognising that conflict is a normal part of the process can help in addressing it effectively. Importance of Communication: Effective communication is crucial in resolving conflicts. Breakdowns in communication can escalate tensions, and being aware of the tone, speed, and body language during discussions can help diffuse situations and foster a more collaborative environment. Value of Humility and Objectivity: Approaching conflicts with humility and a commitment to serving the truth can lead to more productive outcomes. Being objective and considering all perspectives helps in making informed decisions and maintaining impartiality. Listening Skills and Empowerment: Developing strong listening skills allows for a deeper understanding of others' perspectives, empowering team members to contribute their ideas. This creates a positive cycle of trust and collaboration, enhancing overall team dynamics and project success. BEST MOMENTS "As a delay expert, we investigate and explain why a construction project took longer than planned." - Aziz Kamara "It's becoming common because that's the way these contractors and subcontractors are winning the work." - Aziz Kamara "A lot of these conflicts arise and actually become worse over time, due to egos in the room." - Aziz Kamara "Communication is key, and this is where we can come in and say what we see, give that independent perspective." - Aziz Kamara "Any conversation that is meant to be had will be had one way or another." - Maria Arpa SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com Aziz Kamara https://secretariat-intl.com/people/aziz-kamara/ https://www.linkedin.com/in/akamara/ HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

In this episode of "All Things Conflict," Maria Arpa engages in a captivating conversation with Ruth Allington, a former president of the Geological Society and an expert in mediation within the context of geological consultancy. Ruth shares her journey from a passionate student of physical geography to a seasoned geologist who has navigated complex conflicts between developers and local communities. The discussion highlights her experiences in mediation, particularly how she learned to listen empathetically and facilitate dialogue among parties with opposing views. Ruth reflects on her transformative career, the importance of community engagement in planning processes, and her involvement in initiatives like Responsible Raw Materials. As she balances her professional pursuits with personal interests, including singing and printmaking, Ruth's story serves as an inspiring testament to the power of effective communication and collaboration in resolving conflicts. KEY TAKEAWAYS Importance of Listening: Active listening is crucial in conflict resolution. By giving attention and empathy to those involved, it helps to de-escalate tensions and fosters a more open dialogue. Mediation as a Transformative Process: Mediation can significantly change the dynamics of conflict, allowing parties to express their concerns and work towards a resolution collaboratively, rather than through adversarial means. Building Trust with Communities: Engaging with the public and addressing their fears and concerns is essential, especially in projects that may impact their lives. Establishing trust can lead to more productive discussions and outcomes. Collaboration Across Disciplines: The integration of mediation skills with technical expertise in geology and planning can enhance the effectiveness of projects, ensuring that both community needs and technical requirements are met. Personal Growth Through Conflict Engagement: Embracing conflict and learning to navigate it can lead to personal and professional development, transforming individuals from conflict-averse to confident facilitators of dialogue and resolution. SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

In this episode of "All Things Conflict," Maria Arpa engages in a compelling conversation with Cindy Casiani, a seasoned expert in non-executive director and chair recruitment. With over 30 years of experience, Cindy shares her insights into the complexities and dynamics of board recruitment, particularly in challenging situations where CEOs and C-suite executives must navigate the introduction of new chairs or non-executive directors. The discussion delves into the emotional landscape of business leadership, highlighting the loneliness of CEOs and the invaluable support that a good chair can provide. Cindy emphasizes the importance of understanding the unique needs of a business when selecting board members and the critical role of effective onboarding. The episode also touches on the findings from a recent survey on board dynamics, revealing the need for better processes in chair recruitment and the value of fostering strong relationships between investors and business leaders. KEY TAKEAWAYS Value of Non-Executive Directors (NEDs): Bringing in the right chair or non-executive director can significantly benefit a business, especially for CEOs who may feel overwhelmed. A good NED acts as a "critical friend," providing support and guidance without the pressure of direct management. Importance of Onboarding: Effective onboarding for chairs and non-executive directors is crucial. Many organizations fail to provide a structured onboarding process, which can lead to misunderstandings and ineffective contributions from the new appointee. Understanding the Role: There is often a lack of clarity regarding the specific role and deliverables expected from a chair. It is essential to define these expectations upfront to ensure the right fit and to address the unique challenges the business faces. Investor Influence: The appointment of chairs is frequently driven by investors, which can create tension. It’s important for CEOs to advocate for their needs and seek chairs who align with their vision rather than simply accepting the investor's choice. Communication and Relationship Building: Successful chairs focus on understanding the dynamics of the team and delivering difficult messages with empathy. Building strong relationships and fostering open communication are key to ensuring that the chair's role is effective and valued. BEST MOMENTS "What probably a more seasoned chair would have done... would have been a bit more subtle in the way that she approached it." - Cindy Kashani "It's lonely being a CEO... just to have an outlet for that is so valuable." - Cindy Kashani "You have to also buy into that process and give time to it because it's a bit of an iterative process." - Cindy Kashani "If you don't invest the time to really think about what you need at the beginning, then you're going to be... lucky if you get the appointment right." - Cindy Kashani "It's just nice to have somebody there that goes, you know, well done, that was really good." - Cindy Kashani SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com Cindy's Links https://uk.linkedin.com/in/cindycasciani https://talent4group.com/ HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

In this episode of "All Things Conflict," Maria welcomes back her friend and philosopher Paul Baker to explore the intricacies of startups and entrepreneurship. They delve into the importance of establishing a solid foundation for new ventures, emphasizing the need for clear goals, effective communication, and conflict resolution strategies. Maria and Paul discuss the significance of understanding the motivations behind entrepreneurial pursuits, whether driven by fear or a desire to create positive change. They also highlight the necessity of systemic awareness and the value of nurturing existing resources while innovating for the future. The conversation culminates in an invitation for listeners to engage with them, seeking guidance on their entrepreneurial journeys. KEY TAKEAWAYS Importance of Planning and Feedback: Establishing a clear plan and understanding how to gauge progress is crucial for startups. It's essential to have a way to assess whether the project is on track or needs adjustments, akin to having a compass and barometer for navigation. Systemic Awareness: Entrepreneurs should cultivate an awareness of the various systems at play, including their own capabilities, the dynamics of their team, and the broader context in which they operate. This holistic view helps in anticipating challenges and leveraging opportunities. Conflict Management: Startups should proactively establish agreements and processes for conflict resolution. By anticipating potential disputes and creating systems to address them, teams can emerge stronger and more cohesive after conflicts. Value of Purpose: Understanding the deeper motivations behind business goals is vital. Entrepreneurs should explore not just what they want to achieve (e.g., making money) but also why those goals matter to them personally and how they align with their values. Sustainability and Nurturing Relationships: It's important to focus on preserving and nurturing existing resources, including team dynamics and relationships. A successful enterprise should balance innovation with the care of its foundational elements to ensure long-term sustainability. BEST MOMENTS "The main thing for me is how do we actually make really good use of the situation we're in, which may be wonderfully abundant and creative and it may be a complete catastrophe." - Paul Baker "What is the system that we need to put in place to ensure that when we come out the other side of it, we're better off?" - Maria Arpa "If we use this as a weather analogy... if it's pouring with rains and it's a gale... the map's not going to work so well." - Paul Baker "The last thing I want is to invest my money in a group of people for whom I can't tell if they're going to start fighting each other later on." - Maria Arpa "We really need to be aware of which game we're playing because you don't want to hang around in a negative sum game where there's less and less for everyone." - Paul Baker SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

In this case study episode, Maria, facilitates a pre-meeting discussion between two board members, Sean, an executive director, and Mark, a non-executive director, to address the underlying tensions affecting their board meetings. The conversation reveals a fundamental disagreement regarding the hiring process for a new team member, with Sean advocating for an internal candidate and Mark pushing for an external hire to drive radical change. As the dialogue unfolds, Maria emphasises the importance of communication and mutual understanding, encouraging both directors to explore their differing perspectives while acknowledging their shared goal of advancing the company. The episode highlights the complexities of boardroom dynamics and the necessity of fostering a collaborative environment to ensure effective decision-making. KEY TAKEAWAYS Identifying Core Issues: The conversation highlights the importance of identifying and addressing the core issues causing tension between board members, rather than getting lost in peripheral disagreements. Communication Style Matters: Effective communication is crucial in board discussions. The need for clarity and a respectful discourse is emphasized, as combative or dismissive language can hinder productive conversations. Understanding Different Perspectives: Both board members express their views on the hiring process, showcasing the necessity of understanding and valuing different perspectives to foster collaboration and decision-making. Building Relationships: The discussion underscores that while the primary focus is on business outcomes, building positive relationships among board members can enhance the overall effectiveness of the board and make meetings more enjoyable. Openness to Dialogue: There is a recognition that being open to dialogue and willing to listen can lead to breakthroughs in understanding and cooperation, even when disagreements exist. BEST MOMENTS "I think the tensions are caused by one particular fundamental issue. I don't think there's a variety of different things." - Sean "I think there is also a fundamental difficulty with finding the common, and if I may say so, courteous form of discourse." - Mark "I feel like this is completely overblown... I think there is one issue that needs to be discussed." - Sean "Complacency is death to a company... I think that there will need to be radical change." - Mark "I want to get the issue solved. It's not about personalities." - Sean SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

In this episode of "All Things Conflict," Maria Arpa welcomes Patrick Dunne, a seasoned expert in conflict management with extensive experience working with boards and social enterprises. Patrick shares insights from his diverse background, including his work with intergenerational and cross-cultural teams, and discusses the recurring themes of conflict, such as self-awareness, communication, and role clarity. He emphasises the importance of understanding different perspectives and the value of curiosity and compassion in fostering trust. The conversation also touches on the dynamics of generational differences in the workplace and the significance of developing strong interpersonal skills. Patrick's unique experiences and practical techniques, such as the FIDO method and the Thomas-Kilmann conflict styles, provide valuable tools for leaders navigating conflict in various settings. KEY TAKEAWAYS Self-Awareness in Conflict: A lack of self-awareness often leads to conflict. Understanding one's strengths, weaknesses, and the impact on others is crucial for effective conflict management. Recurring Themes in Conflict: Common sources of conflict include conflicting objectives, personalities, high-pressure situations, and unclear roles, especially between boards and executives. Importance of Communication: Effective communication is vital in conflict resolution. Misinterpretations can arise when trust is low, and understanding different perspectives is essential for resolving disputes. Intergenerational Dynamics: Different generations bring unique perspectives shaped by their experiences. Emphasizing a maximizing mindset can help organizations leverage the strengths of diverse age groups rather than focusing on minor irritations. Value of Intuition and Antennae: Developing strong interpersonal skills and being attuned to the emotional climate of a room can enhance conflict management. Recognizing body language and emotional cues in oneself and others is key to navigating complex interactions. SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com Patrick Dunne's Linkedin - https://www.linkedin.com/in/patrickdunne2/ HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

In this episode of "All Things Conflict," Maria engages in a profound conversation with Abdul Karim, a multifaceted individual with a rich background in athletics, spirituality, and community leadership. Abdul shares his journey from the Bronx to becoming an imam and the founder of "Cultivate Mercy," a movement aimed at fostering mercy in people's hearts through knowledge, experience, and action. The discussion delves into the importance of self-reflection, the need for mercy in a conflict-ridden world, and the interconnectedness of humanity. Abdul emphasises the significance of being present and truthful with oneself, as well as the role of music in inspiring positive change. This episode invites listeners to explore the concept of mercy and its relevance in our lives and communities, encouraging a deeper understanding of ourselves and each other. KEY TAKEAWAYS Cultivating Mercy: The movement aims to foster mercy in individuals' hearts through knowledge sharing, experiences, and actions, emphasizing the importance of self-reflection and personal growth. Self-Reflection: Engaging in self-reflection is essential for understanding one's feelings and experiences. Acknowledging emotions, whether positive or negative, allows for personal growth and deeper connections with others. Interconnectedness: Recognizing that everyone is interconnected can help reduce conflict within communities. Understanding that individuals bring their unique experiences and perspectives can foster empathy and compassion. Leadership Redefined: Leadership should not be viewed as a position of power over others but rather as a role that facilitates collaboration and honors the sovereignty of each individual within a community. Music as a Medium: The use of music, particularly through the albums "Project Inspire" and an AI-generated album, serves as a tool to inspire thought, provoke questions, and promote positive vibes, encouraging listeners to connect with their shared humanity. BEST MOMENTS Maria Arpa: "When I heard you say, it's mercy, sort of 360 degrees, but it starts here and the pebble and all the rest of it. If I was being merciful to myself first, in order to be able to understand something that I can model, what would I be telling myself?" Abdul Karim: "Mercy is because in my experience, that is what life is, and at the same time, it's what we're all missing out on a lot of." Abdul Karim: "We're all walking around wearing help me signs around our necks in languages we don't understand." Abdul Karim: "When we think of something, it's a snapshot of something that's fluid in constant flux." Abdul Karim: "Even though we want to get out of, we don't want to have conflicts, it's going to happen." SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

In this episode of "All Things Conflict," Maria welcomes Gio Notarbartolo, who shares her transformative journey navigating conflict within her family's multi-generational business. Gio discusses her initial reluctance to embrace her inherited wealth and how discovering impact investing in 2015 shifted her perspective, allowing her to take ownership of her family's legacy. The conversation delves into the complexities of creating a family constitution, the challenges of breaking traditional molds in a male-dominated financial world, and the importance of social justice in wealth management. Gio emphasizes the need for a fair tax system and critiques the limitations of philanthropy, advocating for a more equitable approach to wealth distribution that benefits society as a whole. This thought-provoking dialogue highlights the intersections of personal identity, family dynamics, and broader societal conflicts. KEY TAKEAWAYS Navigating Family Wealth: The journey of managing inherited wealth can be complex, especially when it comes to reconciling personal identity with family legacy. The transition from feeling uneasy about inherited wealth to taking ownership through impact investing illustrates this struggle. Impact Investing: Discovering impact investing shifted the perspective on wealth from merely generating profit to creating social value. This approach emphasizes the importance of aligning financial decisions with ethical considerations and social justice. Family Constitution: Establishing a family constitution is a crucial step for families with wealth to define their values, governance, and mission. This process requires open dialogue and alignment among family members, which can take time and effort to achieve. Breaking Molds: Challenging traditional norms in finance and wealth management is essential for fostering a more equitable system. This includes questioning the status quo of wealth accumulation and advocating for a fairer tax system that benefits society as a whole. Social Justice and Taxation: The conversation highlights the need for a fair tax system that addresses wealth inequality. Philanthropy, while well-intentioned, often perpetuates existing disparities rather than solving systemic issues, emphasizing the importance of redistributive policies for societal well-being. BEST MOMENTS "I didn't want to inherit from my grandfather. I had a pretty broken relationship with him, and inheriting from him was not what I wanted." - Gio Noto Bartolo "We need to invest to create value, not to create profit for the few, but value for the many." - Gio Noto Bartolo "There is no need for philanthropy if the system was fair enough and redistributive enough." - Gio Noto Bartolo "The wealthier you are, the less taxes you pay. Just that is basically unfair." - Gio Noto Bartolo "If you leave people poor, unhealthy, uneducated and without, society will become more dangerous." - Gio Noto Bartolo SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

In this episode of "All Things Conflict," Maria engages in a conversation with Hervé de Trogoff, CEO of the international consultancy Accuracy. They delve into the complexities of the construction industry, exploring the myriad conflicts that arise from high-stakes infrastructure projects. Hervé shares insights from his extensive experience, highlighting the challenges of decision-making in environments fraught with fear and insecurity. The discussion emphasises the importance of fostering genuine communication and emotional connection in resolving disputes, moving beyond mere technicalities to address the human elements at play. Hervé advocates for slowing down and allowing time for relationships to develop, ultimately leading to more productive and empathetic conversations. This episode offers valuable perspectives on navigating conflict in business and the transformative power of understanding and connection. KEY TAKEAWAYS Complexity in Construction: The construction industry is characterised by high stakes and complexity, making it prone to conflicts. Projects often exceed time and budget expectations, leading to disputes over who bears the financial burden. Human Dynamics in Decision-Making: Decision-making in infrastructure projects can be hindered by fear, ego, and insecurity. Individuals may avoid making necessary decisions due to the potential for blame or repercussions, which can escalate conflicts. Importance of Quality Conversations: Effective communication is crucial in resolving disputes. Quality conversations involve empathy, curiosity, and the ability to connect on a human level, rather than solely relying on logic and technicalities. Emotional Engagement: Shifting the focus from purely intellectual discussions to addressing emotions can lead to more productive outcomes. Engaging the heart in conversations allows for deeper connections and mutual understanding. Slowing Down for Better Outcomes: Taking the time to reflect and allowing space for relationships to settle can facilitate better communication and conflict resolution. Slowing down can help create a more conducive environment for meaningful dialogue. BEST MOMENTS "The stakes are very high, both for states and private investors, and things go wrong the whole time, which, of course, is a recipe for conflict." - Hervé de Trogoff "It takes tens and tens of years to realize that it's just not going to happen because those human beings are so different." - Hervé de Trogoff "The inability to make a decision... is triggering disputes which will go on for many, many years." - Hervé de Trogoff "Finding ways to open hearts when the brain's not doing its job." - Hervé de Trogoff "Slowing down is the word that comes to mind... giving time for relationships and situations to settle is always a good starting point." - Hervé de Trogoff SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

In this episode of "All Things Conflict," Maria Arpa MBE welcomes back her husband, David Ellis, a seasoned mediator with over 20 years of experience. They delve into the intricacies of workplace mediation, exploring how it transcends mere conflict resolution to foster genuine human connections. David emphasises the importance of creating a safe space for individuals to reflect on their experiences and emotions, allowing them to navigate their relationships more effectively. The conversation touches on the evolving landscape of employment law and the necessity for employers to prioritise the well-being of their employees, highlighting that a compassionate approach can lead to a more engaged and productive workforce. Through their discussion, Maria and David advocate for a shift in workplace culture, encouraging leaders to embrace empathy and understanding as fundamental components of a thriving business environment. KEY TAKEAWAYS Holistic Understanding of Employees: It's essential to recognize that employees are whole human beings with diverse roles and experiences outside of work. Acknowledging their personal lives can lead to better workplace relationships and understanding. Importance of Safe Spaces: Mediation provides a unique opportunity for individuals to express their feelings and concerns in a safe environment, allowing for reflection and open dialogue without fear of repercussions. Proactive Approach to Workplace Issues: Employers should not wait for conflicts or grievances to arise before addressing employee well-being. A proactive approach that fosters open communication can prevent issues from escalating and create a more harmonious work environment. Value of Empathy and Kindness: Creating a workplace culture that prioritizes empathy, kindness, and understanding can lead to increased employee satisfaction, better performance, and a more cohesive team dynamic. Legislative Changes and Employer Responsibility: New employment laws are pushing businesses to take responsibility for their employees' well-being. Employers should view these changes as opportunities to enhance workplace culture rather than as burdensome requirements. SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

In this episode of "All Things Conflict," Maria Arpa engages in a thought-provoking conversation with John Cullum, a seasoned leader with extensive experience in both corporate and charitable sectors. They explore the nuances of conflict in leadership, emphasising the importance of listening and empathy in navigating challenges within organisations. John shares insights from his diverse career, including his time at Ford Motor Company and various non-executive roles, highlighting the significance of healthy debate and the value of 360-degree feedback in fostering better communication among teams. The discussion also touches on the evolving nature of leadership, the privilege of guiding others, and the necessity of balancing strategic decision-making with a deep respect for individual perspectives. As they conclude, John encourages listeners to embrace open-mindedness and continuous learning as essential components of effective leadership and conflict resolution. KEY TAKEAWAYS Importance of Listening: Effective conflict resolution in leadership requires active listening and understanding different viewpoints. Leaders should prioritize listening to foster better communication and collaboration. Healthy Conflict vs. Counterproductive Conflict: While conflict is inevitable in any organization, it can be healthy when it leads to constructive debate. However, heated and unproductive exchanges can hinder progress and require careful management. Value of Diverse Perspectives: A well-structured board should include diverse viewpoints and skill sets. This diversity enhances decision-making and helps organizations better understand their stakeholders' needs. Privilege of Leadership: Leadership roles come with the privilege of making impactful decisions. Leaders should recognize this privilege and use it to benefit both the organization and its employees, fostering a culture of respect and engagement. Continuous Learning and Humility: Embracing a mindset of curiosity and humility is essential for personal and professional growth. Leaders should remain open to learning from experiences and recognize that their titles do not define their worth or humanity. BEST MOMENTS "If the leadership aren't aligned or they're having their own conflicts, it will have an impact all the way through." - Maria Arpa "Conflict is at the heart of it. I would say, in general, the conflicts I've handled have been largely what I call healthy." - John Cullum "The best run companies are those that engage better with their employees and listen." - John Cullum "The secret is never to hope that events will turn out the way you want, but welcome events, whatever way they happen." - John Cullum "Your humanity doesn't go away. You can develop it and acquire it, but titles, they go away overnight." - John Cullum SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

Maria Arpa welcomes back philosopher Paul Baker to delve into the complexities of leadership, board dynamics, and the philosophy of Systemic Win. They explore how boards can assess their effectiveness not only through self-evaluation but also by considering the perspectives of those affected by their decisions. Paul emphasizes the importance of moving beyond a punitive, adversarial mindset to foster a culture of collaboration and learning. Through engaging examples, including a poignant story about a charity's evolution, they discuss the critical relationship between leaders and followers, the necessity of open communication, and the need for systemic awareness in decision-making. The conversation highlights the significance of nurturing relationships and accountability within organizations to achieve a more holistic and sustainable approach to leadership. KEY TAKEAWAYS Assessment of Board Effectiveness: It's crucial for boards to evaluate their own effectiveness, as well as how they are perceived by those who appointed them and those affected by their decisions. This includes understanding the subjective and objective measures of success. Systemic Win Philosophy: The concept of systemic win emphasizes the importance of creating environments where all parties involved feel good about the outcomes, leading to a cycle of positive reactions rather than unsatisfactory ones. This approach encourages collaboration and mutual benefit. Feedback Mechanisms: Effective leadership requires establishing systems for feedback that go beyond mere results. Leaders should actively seek input from their teams and stakeholders to understand the dynamics at play and adjust their strategies accordingly. Power Dynamics in Leadership: The relationship between leaders and followers is critical. Leaders should foster an environment of collaboration rather than exerting power over their team, as this can lead to distorted feedback and hinder progress. Complexity of Systems: Understanding that organizations operate within complex systems is essential. Leaders must balance short-term and long-term perspectives and be aware of the interconnectedness of various elements within the system to make informed decisions. BEST MOMENTS Maria Arper: "So the real problem we've got is someone does something that doesn't work very well... then reacts in an unsatisfactory way to it. So there's basically a spiral of unsatisfactory reactions." Paul Baker: "If you don't pay sufficient attention in the moment, you've got a problem. And if you don't pay sufficiently wide and long-term attention, you've got a problem." Maria Arper: "When we use power over instead of power with... the feedback that you get isn't really going to be useful because there's too much at stake for them to tell you the truth." Paul Baker: "Hierarchy can be a tyranny, but it can also be freedom. Having the right relationship with hierarchy... needs to also have some level of flexibility." Maria Arper: "If what I'm saying to you makes sense, well, talk to you and your team, because you are very good at getting people to get the reality of what they're dealing with." SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com   HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities.   This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/   Learn More About Us: https://www.centreforpeacefulsolutions.org/

In this episode of "All Things Conflict," Maria engages in a thought-provoking conversation with Simon Woodroffe, the founder of Yo Sushi and Yotel, and a former dragon on Dragon's Den. Simon shares his journey from a headstrong entrepreneur with little formal education to a leader who values connection and rapport in business. He reflects on the challenges of navigating relationships in the entrepreneurial world and emphasizes the importance of building goodwill and trust. The discussion touches on personal development, the significance of emotional connections in leadership, and the cultural differences in service and teamwork. Simon also shares pivotal moments in his life that led to his transformation, highlighting the necessity of self-love and respect in fostering meaningful relationships. This episode is a rich exploration of leadership, personal growth, and the evolving nature of business in today's world. KEY TAKEAWAYS Vision and Imagination: Having a clear vision and the ability to imagine what you want to achieve is crucial for success in entrepreneurship. This vision helps guide decisions and actions toward achieving goals. Importance of Relationships: Building rapport and maintaining good relationships with others is essential in business. Creating goodwill allows for more effective collaboration and can lead to better outcomes. Personal Growth and Self-Trust: Trusting oneself is foundational for being able to lead and inspire others. Personal development, including overcoming challenges and learning to love oneself, is key to becoming a more effective leader. Balancing Drive and Connection: While being driven and focused on results is important, it is equally vital to connect with people on an emotional level. This balance can lead to greater collaboration and success in business endeavors. Learning from Experience: The journey of entrepreneurship often involves learning from mistakes and adapting one's approach over time. Embracing the lessons from past experiences can lead to personal and professional growth. BEST MOMENTS "I always used to say, you know, business is easy. It's people that are difficult." - Simon Woodroffe "If you can imagine what something is, or what you want to get to, you've got a chance of getting there." - Simon Woodroffe "I think the bank of goodwill is a very good way to put it." - Simon Woodroffe "You can't really trust other people until you can trust yourself." - Simon Woodroffe "Learning to love yourself is the greatest love of all." - Simon Woodroffe SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com   HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities.   This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/   Learn More About Us: https://www.centreforpeacefulsolutions.org/

In this episode of "All Things Conflict," Maria welcomes lawyer and mediator Alex Dunlop, an expert in international dispute resolution. The conversation delves into the complexities of workplace conflicts, particularly at senior management levels, exploring common pitfalls such as pride, ego, and miscommunication. Alex shares insights from his extensive experience, emphasizing the importance of transparency and the often-overlooked psychological aspects of conflict, including the impact of media scrutiny and social dynamics reminiscent of schoolyard behavior. The discussion also touches on the challenges of power imbalances in mediation and the need for empathy and understanding in resolving disputes. With a blend of humor and wisdom, Alex and Maria highlight the inevitability of conflict and the potential for positive outcomes through effective communication and mediation strategies. KEY TAKEAWAYS Common Causes of Conflict: Pride, ego, and miscommunication are often the primary drivers of conflict in workplace settings. Senior individuals may become entrenched in their positions due to fear of losing face, making resolution more challenging. Impact of Perception vs. Reality: There is often a significant gap between how individuals perceive the consequences of conflict (e.g., fearing job loss) and the actual reality, which may not be as dire. This misperception can exacerbate anxiety and defensiveness. Role of Transparency: A lack of transparency in communication can lead to catastrophization, where individuals fill information gaps with worst-case scenarios. Providing clear, honest communication can alleviate fears and reduce conflict. Power Imbalance in Mediation: When mediating conflicts involving power imbalances, it is crucial to separate organizational hierarchy from individual disputes. Focusing on the personal dynamics between the parties can help address the underlying issues more effectively. Conflict as a Natural Part of Life: Conflict is an inevitable aspect of human interaction, and rather than viewing it solely as negative, it can be seen as an opportunity for growth and understanding. Acknowledgment and empathy are often more desired outcomes than punitive measures. BEST MOMENTS "I think the answers usually are pretty simple, aren't they? Certainly pride and ego, for sure. That's probably my top two." - Alex Dunlop "Whenever there's a gap in information, the human... we fill that gap with the worst case scenario." - Alex Dunlop "I think a lot of fear of scapegoating in those type of organizations, particularly at very, very senior levels." - Alex Dunlop "I think conflict's absolutely inevitable. The world would be a very, very dull place without it." - Alex Dunlop "Nobody wakes up in the morning and thinks, right, I'm going to go and make somebody's life really miserable." - Alex Dunlop SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/   Learn More About Us: https://www.centreforpeacefulsolutions.org/

Maria welcomes the esteemed Murray Steele, a seasoned expert with over 30 years of experience as a non-executive director and chair of various boards. Murray shares his insights on the complexities of board dynamics, particularly the role of conflict in fostering productive discussions. He emphasizes the importance of non-executive directors in challenging executive mindsets and stimulating necessary debates, especially during crises. Throughout the conversation, they explore the delicate balance between generating constructive conflict and maintaining healthy relationships within the boardroom. Murray also discusses the qualities that make an effective non-executive director and the significance of preparation and emotional intelligence in navigating difficult conversations. This episode is a treasure trove of wisdom for anyone interested in board governance and conflict resolution. KEY TAKEAWAYS Conflict as a Tool for Clarity: Sometimes, generating conflict can be necessary for non-executive directors to challenge executives and bring attention to critical issues, especially in crisis situations. However, it should be approached with caution and not for personal gain. Role of Non-Executive Directors: Non-executive directors are expected to provide oversight and bring diverse perspectives to the board. They should challenge the fixed mindsets of executives and encourage discussions that lead to better decision-making. Judgment and Preparation: Effective non-executive directors must exercise good judgment when initiating difficult conversations. Preparing the ground beforehand by discussing contentious issues with other board members can help mitigate potential conflicts. Constructive Engagement: Maintaining a constructive approach during debates is crucial. Non-executive directors should aim to foster healthy discussions rather than engage in ego-driven arguments, which can lead to a dysfunctional board. Understanding Human Dynamics: Recognizing the emotional triggers and personalities of fellow board members is essential. Building relationships and understanding individual sensitivities can help navigate uncomfortable discussions more effectively. BEST MOMENTS "Sometimes to get the attention of the relevant people... the only way is to really stir things up in a kind of conflict sense by being provocative." - Murray Steele "It's part of the role of a non-executive... to see things differently." - Murray Steele "A good board has good debate, with robust challenge from the non-execs." - Murray Steele "The only time you get into uncomfortable is when you're in crisis... where people cannot ignore the facts." - Murray Steele "If you can be constructive, the chances of you having a relationship to develop beyond a conflict situation are much higher." - Murray Steele SOCIAL LINKS Website: https://mariaarpa.com/ Workplace Consultancy: https://workplacehuddle.com/ Youtube: https://www.youtube.com/@MariaArpaMBE   HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities.   This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/ Learn More About Us: https://www.centreforpeacefulsolutions.org/

Maria Arpa MBE introduces the second series of All Things Conflict, focusing on the critical role of leadership in navigating workplace dynamics. Building on insights from the first series, which explored various perspectives within workplaces, this new series aims to delve into the experiences of directors, senior leadership teams, and entrepreneurs. The host emphasizes the importance of open conversations about potential challenges and conflicts that may arise as businesses evolve, highlighting the need for proactive communication strategies. By addressing the often-ignored "unsaid conversations," the episode sets the stage for discussions on how to manage conflict creatively and constructively. Listeners can look forward to insights from a diverse lineup of guests, including a family business managing director, a seasoned trainer for non-executive directors, and a well-known workplace mediator, all sharing their experiences and strategies for effective leadership in the face of conflict. KEY TAKEAWAYS Focus on Leadership: The new series will explore leadership dynamics, including the roles of directors, senior leadership teams, and entrepreneurs, emphasizing how leadership sets the tone for organizational culture and conflict. Importance of Open Conversations: It is crucial to have open discussions about potential challenges and conflicts that may arise in a business setting, rather than avoiding difficult conversations that can lead to resentment and eventual breakdowns in communication. Navigating Messiness: The journey of achieving business goals is often messy, and it is important to establish how team members will communicate and support each other during challenging times, including coping with personal traumas that may surface. Proactive Conflict Management: Planning for unsaid conversations and establishing policies or procedures for addressing conflicts can help organizations manage issues before they escalate, likened to "putting in the plumbing" to ensure effective communication channels. Conflict as a Resource: Embracing conflict as a natural part of organizational life can lead to creativity and innovation, rather than viewing it solely as a negative force that needs to be avoided. BEST MOMENTS "In this series, I really want to look at leadership... because the leadership sets the tone." "What happens if it doesn't progress in the way we'd like to? How will we talk to each other about that?" "Are we just going to let our fears and resentments just build up very quietly... and then wait for the inevitable explosion to happen?" "The chances are there are things about each other that we haven't yet examined or explored." "What I've learned by rejecting the adversarial approach to conflict... is that actually it is the biggest free resource that we have for becoming creative." SOCIAL LINKS www.centreforpeacefulsolutions.org www.peacefulsolutions.org.uk www.workplacehuddle.com HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities.   This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/ Learn More About Us: https://www.centreforpeacefulsolutions.org/

Maria invites her husband, David, a mediator and former managing director of a three-generation family business, to share his journey through the complexities of family dynamics and workplace conflict. David reflects on the contrasting leadership styles of his grandfather and father, highlighting the challenges of navigating a business steeped in tradition while adapting to modern demands. The conversation delves into the toxic undercurrents of unresolved family disputes that permeated the workplace, revealing how personal struggles often manifest in professional settings. As David recounts his transformative experience in mediation training, he emphasises the importance of understanding the human condition in business, advocating for joy and fulfillment in leadership. The episode culminates in a poignant reminder that a business is a reflection of its leaders, urging them to reflect on the joy and purpose behind their work. KEY TAKEAWAYS Generational Business Dynamics: The evolution of a family business can reveal significant differences in leadership styles across generations, such as the contrast between a charismatic, risk-taking founder and a more systematic, stability-focused successor. Impact of Personal Issues on Work: Personal emotional difficulties often manifest in workplace conflicts, highlighting the importance of understanding the human experiences behind professional interactions. The Importance of Communication: Effective communication is crucial in managing diverse psychologies within a business. Recognising and accommodating different perspectives can lead to better collaboration and conflict resolution. Humanity in Business: A successful business environment requires acknowledging the human condition, where employees are seen as whole individuals rather than mere cogs in a machine. This approach fosters a more supportive and productive workplace. Joy and Fulfillment in Work: Leadership should reflect on whether their work brings joy and fulfillment. If the work environment feels painful or unfulfilling, it may be time to reassess and initiate meaningful conversations to improve the situation. BEST MOMENTS "The underlying conflicts were highly toxic, lasted generations, never went away. They never got resolved." - David "What I learned from the mediation is there was another language to life." - David "If you go out into the world and you talk to people, it isn't always going to work. In fact, it often isn't going to work." - David "A business is always a reflection of its leaders, always, whether they like it or they don't." - David "If what you're doing isn't joyful, if you don't get up in the morning and think, wow, isn't this great?" - David SOCIAL LINKS Website: https://mariaarpa.com/ Workplace Consultancy: https://workplacehuddle.com/ Youtube: https://www.youtube.com/@MariaArpaMBE HOST BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities.   This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/   Learn More About Us: https://www.centreforpeacefulsolutions.org/

To conclude this series of All Things Conflict: Workplaces, Maria Arpa MBE reflects on the key insights shared by various guests regarding workplace conflict. Maria introduces the metaphor of "plumbing" to illustrate the importance of having effective systems in place for navigating human interactions, suggesting that meaningful conversations are essential for any task or goal. The episode encourages listeners to foster connections and maintain ongoing dialogue about culture change in workplaces. Additionally, the host shares resources for further engagement, including their website and a charity focused on conflict resolution. Key Takeaways Escalation of Conflict: Conflict can easily escalate due to judgment, blame, and poor communication, highlighting the importance of managing these dynamics effectively. Human Connection: Successful interactions and conflict resolution begin with establishing a human connection, as no task or goal can be achieved without effective conversation. Importance of Communication Systems: The systems and processes in place for navigating human interactions are crucial for managing conflict and fostering a positive workplace culture. Cultural Change: Changing workplace culture is a gradual process that requires ongoing conversation and connection among individuals. Resources for Support: There are various resources available for those interested in conflict resolution and cultural change, including personal websites and charitable organizations focused on peaceful solutions. Related links Website: https://mariaarpa.com/ Workplace Consultancy: https://workplacehuddle.com/ Youtube: https://www.youtube.com/@MariaArpaMBE Host BIO Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).   Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities. The DRM has applications in all aspects of life and is used for resolving conflict, repairing harm, decision making and healing at an individual and group level. It challenges people to live in harmony with their values. In 2020 Maria received an MBE from the Queen for services to mediation. Learn More About Us: https://www.centreforpeacefulsolutions.org/