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© 2026 Eye Care Leadership Live
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I speak with eye care and healthcare clinical leaders and the experts who help their clinics succeed.
45 Episodes
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Send a text We break down how MIPS really works, why the 75‑point threshold matters, and how to stop the year‑end scramble by building a simple plan that fits ophthalmology and medical optometry. Jackie Waterhouse and Ashley Hennis share practical steps on measures, EHRs, staffing, and audits. • what MIPS is and how Medicare ties payment to quality • why rule changes, benchmarks and practice status shifts matter • how to pick fewer, better quality measures by subspecialty • improvement activ...
Send a text Spoke to Dr. Irfan Ali about his journey to creating a large healthcare business and his passion for art, self care, and remaining humble through the struggles of life. Dr. Ali began his career as a physician in Pakistan and immigrated to the US, where he worked as a researcher and home improvement store janitor, before establishing his medical license and building a huge healthcare business, Pioneer Medical Group, based in Tampa, FL. Learn more about Dr Ali at https:/...
Send a text We explore how leaders in eye care can stop playing fixer and start coaching in ways that reduce burnout, build real capability, and improve clinic flow. We share scripts, mindset prompts, and time tactics that make coaching up and coaching inward both doable and effective. • difference between consulting, mentoring and coaching • why curiosity and silence unlock better answers • aligning on shared goals before hard talks • a script for coaching up late physicians • using empathy...
Send a text Chad Miller and I explore how small and mid-sized ophthalmology businesses can compete for talent and drive profit by building culture into daily behavior, not posters. We unpack the real cost of turnover, low-cost listening tools, and how to coach struggling managers toward values alignment. • how good bosses, teams, and culture retain talent • the 0.5 to 2x salary cost of turnover • revenue per employee as a growth metric • moving beyond lip service to weekly culture rituals • ...
Send a text In this episode, I make the business case for appreciation in eye care and show how to turn recognition into a daily leadership habit. From a smarter Employee of the Month to one-on-ones that build trust, I map the moves that keep great people and lift patient experience. • why appreciation reduces turnover and costs • designing Employee of the Month for values and fairness • using stories to teach what good looks like • addressing Employee of the Month cynicism with clear criter...
Send a text Ever wonder how to get more engagement on LinkedIn? Sheikh Ali is here to debunk the myths of LinkedIn and help you get noticed and grow your presence. We touched on The best times to post on LinkedInWhy LinkedIn can help a doctor or executiveThe best types of posts on LinkedIn Sheikh is the founder of SC Medical Media. He can be found at https://www.linkedin.com/in/sheikhali007/ or scmedicalmedia@gmail.com === This episode is brought to you by Seasoned Advice HR...
Send a text Ever feel like your clinic is working hard but not quite working together? We dig into four leadership books that cut through the noise and give you practical frameworks for trust, culture, feedback, and recognition—tools you can use the same day you hear them. We start with Patrick Lencioni’s The Advantage and its backbone, the Five Dysfunctions model. You’ll hear how trust enables productive conflict, how real debate leads to commitment, why peer accountability beats top-down p...
Send a text Barbra Dey shared her knowledge to help optometrists and ophthalmologists to optimize the profits and patient experience in their optical department. We talked about - Leadership - The value of optical - How you view optical helps create your results (or lack thereof) - And more! Find Barbra at https://www.linkedin.com/in/barbra-dey/ and at https://deyophthalmicconsulting.com/ === This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire...
Send a text In this episode of Eye Care Leadership Live, I answer the question "What is HR?" So many people get a scrunched-up look on their face when I talk about HR. Or, they have a conception about HR that's been informed by really bad experiences dealing with Human Resources leaders or specialists. In this episode, I talk about what HR can really be in your eye care business. === This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire...
Send a text We are re-branding the show! With my passion for eye care and serving that industry, I've decided to devote this show's content exclusively to eye care and ophthalmology. I will continue to bring knowledge and guests related to: Leadership HiringMarketing and growth Operational efficiency The perspective of the doctorAnd so much more! Please follow and share! === This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to...
Send a text Alethea Bryant and I discussed the unique issues facing therapists of all types: acupunture, massage, behavioral health, occupational/physical therapists and more. Some of what we covered are The importance of empathy Having systems in placeThe one thing you must do first to get billing right And more!Find Alethea here: customerservce@rilluniqueenterprises.com https://rilluniqueenterprises.com/ === This episode is brought to you by Seasoned Advice HR, wher...
Send a text Affirmations have gone mainstream. Healthcare leaders will benefit from a daily reset where you can connect your goals with positive words of encouragement. I hope these affirmations provide some clarity and positivity in your day. Replay them any time. === This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Get my free HR and ...
Send a text Eva Minkoff and I discuss some of the biggest mistakes you can make in implementing AI and ways to counteract them. We touched on - The real first question to ask when considering AI - The importance of trust - The rate of implementation - How administrators in healthcare may not have perspective - And more! Eva is the Chief Transformation Officer at Transformental. She can be found here on LinkedIn: https://www.linkedin.com/in/evalana/ === This episode is brought to you by Seas...
Send a text Rush Shah, a fractional CFO to healthcare businesses, joined me for a chat about how strategic finance can truly transform your life and your business results. We touched on: Looking forward vs into the pastBuilding dashboardsThe role of people in financial outcomes Culture and the impact on profitsCreating sanity in your business, and knowing what is merely "vanity" Rush can be found at rush@moderncfoservices.com and https://www.moderncfoservices.com/ === This episod...
Send a text Employee compensation is a critical function in clinic leadership. Get it wrong and you'll have turnover, poor employee performance, and unhappy physicians. Get it right and you will unlock productivity and patient satisfaction. Listen in for my tips to successfully get pay benchmarking right! === This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn...
Send a text Elise Levine and I chatted about revenue growth, managing claims, and getting paid as an ophthalmology practice. Elise is the Chief Experience Officer for Eye Med Management Solutions and if you care about revenue in your clinic (like, duh!) then you'll want to give this one a listen! === This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more a...
Send a text Ryan and I chatted about - Optimizing your patient feedback - The ONE simple thing that can improve patient experience - How to change a bad patient review - And more! Contact Ryan at ryan@satisfiedpatient.com. === This episode is brought to you by Seasoned Advice HR, where I help eye care clinics to hire, retain, and manage better — helping you get Better Results Through People. Learn more at seasoned-advice.com. Get my free HR and leadership downloads here: htt...
Send a text Neer Patel is an expert in direct care's benefits for you, your family, your staff -- and your providers. We discussed The cost benefits of direct care The satisfaction of consumers and providers Offering the direct care model as a benefit to your employees How direct care works Starting and running a direct primary care business Get in touch with Neer at https://virtuousbenefits.care/ or https://directmed.care/ === This episode is brought to you by...
Send a text Erich Mattei and I spoke extensively about two distinct, but similar, paths to practice ownership in eye care: the cold-start model and the buy/acquire model. Erich's knowledge in helping clinicians to build businesses really shined through. We spoke about Growth techniques Knowing your values - are you ready for ownership?The considerations in either scenario The risks within ownershipThe ROI differences between cold starts and acquisitionsHow to secure fundingand more!...
Send a text Had an incredibly stimulating conversation with Philip Isham. Philip is a consultant to ophthalmology practices and he has an immense background of experience in healthcare leadership. We touched on: Living your values. The importance of physicians as leaders. Positions positions can be more effective as leaders. How clinical businesses can get leaders on the same page. Mentoring physicians. Much more...You can get in touch with Philip through Linked...
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