The Leadership Lounge

In this Leadership Lounge episode, host Cindy Hook sits down with Troy Hooper, CEO of Hot Palate America (parent company of Pepper Lunch in the U.S.). Troy shares the uncommon arc of his career, moving from back-of-house culinary roles at Michelin-level restaurants into front-of-house leadership, a formative chapter at Procter & Gamble leading large teams, and ultimately into hospitality turnarounds, concept building, and brand scaling.The conversation explores what it really takes to lead teams through change, select markets, and operationalize a brand so it can grow. Troy explains how he approaches executive focus in high-growth phases, why he still obsesses over blocking and tackling in operations, and how he thinks about the balance between concept integrity and local adaptation. He also opens up about the hardest career pivots he has made, what “tough love” mentorship did for his leadership maturity, and the habits that keep him effective while on the road.What you’ll learnHow culinary depth and front-of-house experience combine into a practical leadership style for scaling hospitality brandsThe role of systems thinking and team development in turnarounds and new market launchesA practical view of franchising readiness, site search, and how to compare comps when entering a new marketWhy mentorship and a strong network are force multipliers for career growthHow to evolve your leadership style as responsibilities and team size expandTimestamps00:00 Welcome and guest intro02:00 Troy’s path from kitchen to leadership and early lessons shaping his management style08:00 The Procter & Gamble chapter and running large teams with discipline14:00 Turnaround management, consulting, and moving into brand leadership20:00 Pepper Lunch in the U.S. and what it takes to operationalize growth28:00 Franchising considerations, market selection, and location strategy36:00 Mentorship, tough feedback, and the network effect on career acceleration42:00 Final advice for emerging leaders in hospitalityKey takeawaysLeadership is learned in the trenches and refined through honest feedbackConsistency in operations is the foundation that makes creative concepts scalableThe best mentors do not just cheerlead, they challenge your assumptionsGrowth requires both a repeatable playbook and the humility to localize executionGuestTroy Hooper — CEO, Hot Palate America (Pepper Lunch)HostCindy Hook — Leadership Lounge

OverviewIn this Leadership Lounge conversation, Cindy Hook sits down with Jeff Brainard (JJB Leadership Solutions) to unpack a 30-year journey from PR to resort operations, multi-property leadership, and ultimately the leap from a VP role to entrepreneurship. Jeff shares what it really takes to lead: being “brave for a minute,” building teams that outgrow you, hiring for hunger over résumé, and protecting life balance so you can show up at 100%. You’ll hear practical frameworks, candid stories, and the mindset shift from managing to leading, where people choose to follow.What You’ll LearnWhy work–life balance isn’t optional and how it fuels better leadership.The difference between managers and leaders (hint: one-word followers).How to be “brave for a minute” and make decisions with incomplete information.The hiring litmus test: hungry vs. experienced (and why hunger wins 10/10 times).How to define success by the growth of your people, not just your P&L.A practical mantra: make “better mistakes tomorrow.”Highlights & Timestamps00:00 – Welcome & origin story: From PR to hospitality leadership.04:30 – Stretch roles that accelerate growth: Running Sales and Revenue at once.09:10 – The big leap: Leaving a VP seat to build a consulting practice.13:45 – Balance as a performance tool: Why 100% at home enables 100% at work.18:20 – Decision-making under uncertainty: Being “brave for a minute.”22:10 – Hiring without regret: Spotting character, drive, and true pride points.26:40 – Redefining success: Track records of people you’ve developed.30:45 – One book that changed his thinking: The 21 Irrefutable Laws of Leadership (John C. Maxwell).33:10 – Closing: Permission to fail and to learn faster.Memorable Lines“To be a hero doesn’t mean others aren’t it’s just being brave for a minute or two longer.”“I’ll hire hungry ten times out of ten over experienced.”“Make better mistakes tomorrow.”“Leadership vs. management? One word: followers.”Resources MentionedBook: The 21 Irrefutable Laws of Leadership by John C. Maxwell.About the GuestJeff Brainard is the founder of JJB Leadership Solutions and a veteran hospitality leader with deep experience in sales, revenue, operations, and multi-property management. He helps teams elevate performance through practical leadership, hiring for character and drive, and culture-first execution.Connect & Continue the ConversationIf this episode resonated, share it with a leader who could use a nudge to be “brave for a minute.” Subscribe for more candid, tactical leadership conversations from the field.

Hospitality veteran Hans Schatz joins Cindy Hook for a candid masterclass on people-first leadership,how to build trust fast, earn followership, and create teams that deliver without drama. Hans breaks down why mentorship (not just management) accelerates careers, the “three-calls” networking rule for solving real problems, and how a disciplined 1% daily edge compounds into standout performance. He shares practical tactics for running service-driven operations, owning outcomes, removing excuses, and treating culture as a living organism, not a static org chart. They also unpack AI’s role in hospitality, where tech should streamline workflows, but never replace human judgment or guest empathy.You’ll learn:How to find (and be) the right mentor, and why it changes everythingThe playbook for being a great follower so you can become a better leaderThe 1% rule for sustainable growth and career momentumA simple framework to turn networks into solutions within three callsWhere AI helps, and where human discernment must leadPerfect for: emerging leaders, multi-unit operators, and executives scaling people-dependent organizations who want practical, no-fluff guidance they can apply on Monday morning.

Host: Cindy HookGuest: Chris Kehn - Principal, KH HospitalitySummaryCindy sits down with second-generation hotelier Chris Kehn to trace his path from ROTC/Army discipline to hands-on leadership across independent hotels and resorts. Drawing on early lessons at the Hawthorne Hotel and years of owner-side advisory work, Chris explains why execution; not just planning, creates results, how a tough setback taught him more than a string of wins, and what it really takes to build teams, protect culture, and keep standards when the pressures on.What you’ll learnWhy independent properties can be the fastest classroom for owners and operatorsThe operating cadence that turns strategy into outcomes, consistentlyHiring for attitude and fit (and when to make the hard call to protect culture)How to stay even-keeled and decisive through uncertaintyThe difference owner education makes in project successNotable quote“I’ve seen average plans win with great execution, and great plans fail without it.”Guest bio (short)Chris Kehn is a hospitality operator and advisor who has led teams across independent hotels and resorts, helping owners align strategy, people, and process to deliver sustained performance.

Host: Cindy HookGuest: Rian Kirkman - hospitality & marketing leader at VAI Resort (AZ)Episode summaryRian shares his journey from agency roles to leading marketing and guest experience on the client side, first across eight Caesars Entertainment properties in Las Vegas and now at VAI Resort in Arizona. We dig into pre-opening realities for a 60-acre, 1,100-room property with 12 restaurants and a built-in live entertainment venue, what “culture fit” really means when hiring (and when you must let people go), and why steady, mindful leadership beats adrenaline when everything is moving fast.Timestamps00:00 – Welcome & Rian’s path into leadership01:20 – How LinkedIn opened the door to VAI Resort02:00 – Pre-opening realities: construction, pivots, and protecting guest experience03:56 – Lessons from Nobu Hospitality: standards, brand, and mentorship05:36 – Inside VAI: 60 acres, ~1,100 rooms, 12 restaurants, and balcony-view concerts06:41 – Hardest decision: when (and how) to let someone go for cultural health07:27 – Leadership philosophy: don’t get too high or too low—stay calm, stay present07:58 – Book that changed his thinking: The Way of the Peaceful WarriorKey takeawaysPre-opening at scale demands ruthless prioritization: ship what’s “right” for guests, not just what’s ready.Culture compounds. Hire for values and protect the team, even when the hard call is letting someone go.Steady beats flashy: leaders who stay even-keeled help teams navigate complexity and speed.Serendipity favors visibility: consistent LinkedIn engagement can create career inflection points.Design for energy: blending luxury with live entertainment can transform the guest experience.Notable quote“Don’t get too high or too low. Keep a level head so you can navigate whatever’s in front of you.”Guest links (optional to add)VAI Resort informationRian’s LinkedInCall to actionIf you enjoyed this episode, please follow the show and share it with a colleague who’s building teams or launching new concepts. Send guest suggestions or feedback to cindy.hook@lsrecruiters.com

In this Leadership Lounge conversation, Cindy sits down with Todd Felsen, CEO of OTH Hotels & Resorts, to trace a 40-year arc in hospitality from falling in love with the show of Disney’s Polynesian Village as a kid, to starting as a doorman, to leading multi-property operations across the U.S. and Caribbean and ultimately running a hotel platform. Todd unpacks the operational heartbeat of great hotels, why he teaches teams the “circle of trust” (every function affects every guest touchpoint), how to hire better, and what today’s younger talent expects from leadership. He also shares lessons from island postings (Puerto Rico, Aruba), the link between guest delight and financial performance, and a surprising source of inspiration: the entertainment-driven reinvention of the Savannah Bananas a reminder that brand, community, and experience win.What you’ll learnThe formative spark: seeing hospitality as theater and why showtime still matters.Todd’s path: doorman → front-of-house → GM → multi-unit leader → CEO.The Circle of Trust: how housekeeping, F&B, concierge, finance, and maintenance rise or fall together.Island leadership: operating as a guest in someone else’s country cultural humility, consistency, and standards.Hiring correctly: the selection discipline and interview questions that prevent costly misalignments.Developing Gen Z/younger teams: meeting them where they are (social platforms, rapid feedback, growth signals).Metrics that matter connecting guest experience to COGS, labor, RevPAR, and owner outcomes.Brand & experience: lessons from the Savannah Bananas on turning a business into a movement.MentionedDisney’s Polynesian Village & Contemporary Resort (the early “showtime” spark)The Savannah Bananas story (Jesse Cole’s “fans-first” philosophy) as a branding/experience case studyAbout our guestTodd Felsen is the CEO of OTH Hotels & Resorts, leading strategy, operations, and growth across a portfolio of properties. His leadership DNA blends hands-on operations, rigorous selection, and a guest-first, owner-aware mindset.ConnectIf this episode resonated, follow the show, share it with a hospitality leader, and drop us a note with the toughest leadership challenge you’re facing we may feature it in a future episode.

In this Leadership Lounge episode, Cindy sits down with Mark Hatch, founder of The Nest, a peer community built “like YPO for restaurant chain executives.” From a post-pandemic promotion to moderating calls with dozens of CMOs, Mark shares how relentless execution, small experiments, and the right room accelerate leadership growth. It’s a candid, fast-moving conversation about creating momentum in your career and building communities that lift everyone.GuestMark Hatch, Founder of The Nest, a private network for restaurant chain executives focused on real-time problem solving, peer learning, and collaborative growth.Highlights00:00–00:01 – Cindy’s welcome and the Leadership Lounge ethos: real stories over polished scripts.00:00:54–00:01:18 – “The Nest” origin story: a support group for restaurant chain leaders.00:02:19–00:02:42 – Who gets in: C-suite or head-of; skin in the game, no passengers.00:03:03–00:03:25 – Mark’s leadership inflection point: stepping into VP post-pandemic.00:03:44–00:03:53 – Hitting stride: moderating calls with ~30 CMOs.00:07:24–00:08:23 – Advice to your younger self: execute every time, and run smart experiments that drive revenue.00:11:29–end – Cindy on launching her first book and closing reflections.Key TakeawaysBe the executor. “Be that person that executes every single time” credibility compounds.Experiment small, aim real. Try low-risk, high-signal tests that move revenue or outcomes, not just activity.Choose the room. A curated peer group (like The Nest) multiplies learning and shortens the path to better decisions.Own more than your job description. Growth often comes from value you create outside the lines.Momentum > perfection. Post-pandemic promotions and new communities happen when you ship, learn, iterate.Quotable“Do something outside your job responsibilities and be the person who executes every single time.”Connect & SupportIf today’s episode sparked ideas, follow the show for more candid conversations, and share it with a leader who needs a nudge to start their own “nest.”

Messy Moments, Meaningful Wins — Ed Dodds on Leadership That LastsHost: Cindy HookGuest: Ed Dodd (hospitality/restaurant leader)Series: Leadership Lounge — honest conversations over polished speechesEpisode summaryIn our premiere, Cindy trades scripted soundbites for real stories with hospitality leader Ed Dodds. From busy Friday-night service to team hiccups and hard resets, Ed shares how leadership is forged in the “messy, meaningful moments” owning mistakes, setting standards, and standing back up. If you manage people (or aspire to), this is a practical, no-gloss conversation about culture, accountability, and resilience.What you’ll learnWhy leadership isn’t lived in press releases or LinkedIn posts it’s built in day-to-day choicesHow service-industry pressures sharpen decision-making and team trustTactics for coaching after a stumble: name it, fix it, and move forwardBuilding culture intentionally (clarity of standards, feedback loops, role-modeling)How to stay calm in chaos: prioritize, communicate, executeOwning the room without burning people out (consistency > intensity)Suggested chapter guide (adjust to final edit)00:00 – Welcome: Why “Leadership Lounge” centers honest conversations02:00 – Ed’s path: From restaurants to leading teams10:00 – Messy moments: Stumbles that shaped his leadership20:00 – Culture & accountability: Standards, feedback, recovery30:00 – Operating under pressure: Service mindset and calm execution38:00 – Takeaways & closeNotable quotes“Leadership isn’t lived in press releases or LinkedIn posts, but in the messy, meaningful moments that define us.” — Cindy Hook“You don’t learn much from perfection. You learn when you stumble—and how you stand back up.” — Ed DoddsSocial caption (short)Leadership isn’t lived in press releases; it’s forged in the messy moments. 🎙️ Cindy Hook x Ed Dodds on culture, accountability, and standing back up. Listen now.

In this episode of Technically Speaking, we are joined by Bill Chrysler, Vice President of Operations at Southworth Clubs. With a career that started on a cherry farm in Montana and led him to managing some of the most prestigious private clubs worldwide, Bill shares his incredible journey through the hospitality industry. From overcoming imposter syndrome to leading multi-course luxury clubs, his insights offer valuable lessons for aspiring professionals and seasoned executives alike.In this insightful conversation, Bill discusses key lessons on:The Unexpected Career Path:Bill shares his unconventional journey from a small town in Montana to becoming a leader in luxury hospitality. He recalls how an unexpected opportunity at a golf real estate development changed the trajectory of his career and led him to pursue his passion for club management.Overcoming Imposter Syndrome and Building Confidence:Bill opens up about the challenges of feeling like an outsider in the exclusive world of country clubs. He explains how gaining expertise, embracing learning, and consistently proving his value helped him grow into leadership roles with confidence.Navigating Career Pivots and Embracing Change:Bill shares two pivotal career moments—transitioning from a general manager role to Hilton during the Great Recession and later moving into multi-club management with Southworth. He emphasizes the importance of adaptability and seizing opportunities when they arise.Lessons in Leadership and Team Building:Bill discusses how leading diverse teams across multiple locations requires strong communication, trust, and empowerment. He highlights the importance of supporting team members, giving them the tools they need to succeed, and fostering a culture of collaboration.The Art of Problem-Solving in Hospitality:Bill recalls a memorable challenge when a restaurant renovation delay forced his team to rethink Thanksgiving at their Bahamas property. Their creative solution—a tented dinner on the driving range—was so well received that it became a club tradition. He shares how adaptability and quick thinking are critical in hospitality leadership.Mentorship and Networking:As an advocate for mentorship, Bill reflects on the guidance he received throughout his career and the importance of paying it forward. He discusses his involvement in the Club Managers Association of America and his dedication to mentoring young professionals entering the industry.Career Advice for Aspiring Hospitality Leaders:Bill advises those starting their careers to be patient, focus on excelling in their current roles, and trust that opportunities will come. He warns against frequent job-hopping, explaining how consistency and long-term commitment are valued by hiring managers.The Future of Hospitality: Connection and Personalization:Bill shares insights on evolving trends in hospitality, emphasizing the increasing demand for personal touch and authentic experiences. He explains how post-pandemic consumers seek meaningful connections, immersive service, and high-end tailored experiences beyond just transactions.AI and Technology in Private Clubs:Bill discusses the role of AI in hospitality, noting that while AI can streamline operations and enhance data-driven decision-making, it cannot replace human interaction. He believes that technology should be used to support—not replace—the personalized service that defines luxury hospitality.Key Takeaways:Your career path may not be linear—embrace unexpected opportunities and follow your passion.Overcoming imposter...

In this episode of Technically Speaking, we are joined by Erin Smith, the VP Of Sales at Auto Camp. Erin shares her fascinating journey in the hospitality industry, shaped by a lifetime passion for hotels and her unique upbringing living on hotel property.This engaging conversation dives into Erin's leadership philosophy, her innovative approaches in hospitality, and the strategies she employs to create memorable guest experiences at Auto Camp.In this insightful conversation, Erin discusses key lessons on:A Lifelong Love for HospitalityErin reflects on how growing up in the hotel environment with her mother as a General Manager inspired her passion for the industry and provided her with hands-on experience in all facets of hotel operations.Driving Innovation at Auto CampDiscover how Erin has redefined the hospitality experience by integrating luxury and sustainability into Auto Camp's business model, offering guests unique, nature-inspired accommodations.The Importance of Leadership and CollaborationErin shares insights on how strong leadership, collaboration, and team empowerment are critical to delivering exceptional guest experiences.Overcoming Challenges in HospitalityLearn how Erin tackled operational and guest-related challenges during her career, emphasizing adaptability, creativity, and problem-solving.Sustainability and Eco-Focused HospitalityErin highlights Auto Camp’s commitment to sustainability and how incorporating eco-friendly practices into their operations has been a cornerstone of their success.Career Advice for Hospitality ProfessionalsFor those aspiring to make their mark in hospitality, Erin offers valuable advice on pursuing passion, staying resilient, and embracing opportunities to innovate.Key TakeawaysHow growing up immersed in hospitality shaped Erin’s career.The role of innovation in creating unique guest experiences.Why sustainability is critical to the future of hospitality.Leadership lessons on collaboration and team empowerment.Practical advice for aspiring professionals in the industry.Listen Now:Spotify | iTunesResourcesTo connect with Erin Smith:LinkedIn: LinkedIn ProfileEmail: esmith@autocamp.com​

In this episode of Technically Speaking, the host Cindy welcomes Anthony Bucco, the SVP of Culinary Operations at Landmark Hospitality. Despite feeling under the weather, Anthony shares valuable insights about his dynamic role overseeing culinary programming across 18 venues, including restaurants, hotels, and catering spaces. His focus is on creating exceptional guest experiences and building lasting relationships.In this insightful conversation, Anthony discusses his career journey, highlighting his lifelong passion for cooking and how it connects people culturally and emotionally. He shares pivotal moments, including challenges and mentorship experiences, which shaped his career and kept him committed to the hospitality industry despite its demanding nature.:Key topics include:Early Career Challenges: The stigma around pursuing a culinary career during a time when it wasn't widely recognized as a legitimate profession, and how social media and pop culture have since elevated the industry.Learning from Mistakes: How mistakes and communication in hospitality often lead to building strong relationships and fostering personal and professional growth.Valuable Skills: Anthony emphasizes persistence, patience, and maintaining transparency about goals as essential skills for long-term success in hospitality.Work-Life Balance: He discusses the importance of balancing personal and professional life while acknowledging the challenges unique to the hospitality industry.AI and Technology: While not central to culinary arts, Anthony highlights AI's impact on labor efficiency in commissary operations and its role in marketing and operational processes.Trends in the Industry: Anthony predicts a return to service quality and personalized guest experiences as critical for hospitality professionals. He also stresses the importance of understanding diverse cuisines and accommodating dietary preferences like vegetarian and vegan options.Anthony concludes with advice for young professionals to stay adaptable, learn continuously, and focus on building meaningful connections. The episode ends with a call for listeners to take actionable insights, implement them, and share their success stories.Listen Now:Spotify | iTunesResourcesTo connect with Anthony Bucco:LinkedIn: Anthony BuccoEmail: anthony@landmarkhospitality.com

In this episode of Technically Speaking, we are joined by Hans Lagerweij, founder of The Flying Dutchman Consultancy and a seasoned leader in the hospitality and adventure travel industry. Hans shares his inspiring journey from consumer goods to hospitality, where he found his true passion. With years of experience across multiple countries and organizations, Hans discusses how innovation, strategic growth, and a deep commitment to delivering exceptional experiences have shaped his career and consultancy approach.In this insightful conversation, Hans discusses key lessons on:The Unexpected Career Pivot:Hans reflects on his transition from working in consumer packaged goods to pursuing his passion in hospitality. He shares how this bold career shift allowed him to align his professional life with his personal values, ultimately leading to long-term success and fulfillment.Implementing Strategy with Precision:Hans emphasizes the importance of not just crafting brilliant strategies but ensuring their implementation. He shares insights into how poorly executed plans can derail even the best ideas and explains how his new book addresses this critical challenge.Learning from Early Challenges:Hans discusses how discovering his passion for selling as a teenager set the foundation for his commercial career. He recounts his time in a Dutch "Home Depot" and how listening to customers and building relationships shaped his future path.The Power of Passion:Hans explains how discovering his passion for hospitality brought a new level of purpose to his work. He highlights the importance of aligning one's work with personal interests to create a meaningful and rewarding career.Managing Emotions and Decision-Making:Hans shares a valuable lesson about controlling emotions, particularly in high-stress situations. He discusses the importance of pausing, reflecting, and responding thoughtfully rather than reacting impulsively—especially when under pressure.Mentorship and Lifelong Learning:Hans underscores the value of mentorship and continuous learning throughout his career. He reflects on how mentors—whether senior leaders or team members—have shaped his expertise and inspired him to grow.Networking and the LinkedIn Advantage:Hans discusses the significance of networking and highlights LinkedIn as an invaluable tool for building professional relationships. He shares how his dedication to growing his network has provided long-term benefits in his career.Work-Life Balance Through Passionate Pursuits:Hans opens up about his strategies for maintaining work-life balance, including running, scuba diving, and staying active. He explains how these activities help him disconnect and recharge while managing growing responsibilities.Adapting to Industry Trends:Hans explores how advancements in AI and technology are transforming the hospitality industry. He encourages young professionals to stay informed and leverage these tools to remain innovative and competitive.Career Advice for Aspiring Leaders:Hans advises those feeling stuck in their careers to focus on self-reflection and build a clear plan for change. He stresses the importance of identifying one’s unique value proposition and using networking and personal branding to pursue new opportunities.Key Takeaways:How embracing unexpected career pivots can lead to discovering your true calling.The importance of aligning your work with your passion to achieve fulfillment.Strategies for controlling emotions and making thoughtful decisions under pressure.The role of mentorship and feedback in driving personal and professional growth.How networking, especially through LinkedIn, can unlock opportunities and long-term career success.The significance of adopting...

In this episode of Technically Speaking, we are joined by Alfonso Arevalo, Director of Human Resources at Margaritaville Hollywood Beach Resort of Davidson Hospitality. A visionary leader in the hospitality industry. Alfonso discusses his journey through the ever-evolving landscape of hospitality, from starting in engineering to becoming a pioneer in hotel management. He shares how adaptability, innovation, and forward-thinking leadership have defined his success and helped him navigate the future of the industry.In this insightful conversation, Alfonso discusses key lessons on:The Unexpected Career Pivot:Alfonso shares his unexpected transition from engineering to hospitality and how embracing the unknown led to the discovery of his true passion. He explains how stepping outside of his comfort zone opened up new opportunities and shaped his leadership approach.Building Confidence and Overcoming Self-Doubt:Alfonso reflects on early challenges with self-doubt and how he learned to build confidence. He emphasizes the role of mentorship and learning from mistakes in becoming a stronger, more resilient leader.The Importance of Taking Risks:Alfonso discusses the importance of taking calculated risks to propel his career forward, particularly in an industry that is constantly evolving. He shares stories of taking bold moves and how they paid off in his professional growth.Mentorship and Networking:Alfonso highlights the power of mentorship and strategic networking in his career. He talks about how building relationships with key professionals has been a crucial factor in his success and offers advice on how to cultivate meaningful connections.Daily Habits for Success:Alfonso walks us through his daily routines, including goal-setting, reading, and prioritizing self-care. He explains how these habits help him stay energized, focused, and aligned with his purpose, ensuring he remains a leader in the hospitality space.Learning from Failure:Alfonso shares a pivotal moment of failure in his career and how it served as a turning point. He explains how setbacks can become stepping stones for growth, helping him develop resilience and learn valuable lessons.Embracing Technology:Alfonso talks about how adopting new technologies, such as AI and automation, has been essential for staying ahead in the rapidly changing hospitality industry. He shares how young professionals can embrace these tools to drive success and innovation.Leading with Purpose and Passion:Alfonso explains how his leadership style is driven by a deep sense of purpose—focusing on innovation and excellence. He discusses how leading with passion has been the key to building successful teams and organizations.Preparing for the Future of Hospitality:Alfonso shares his thoughts on the future of hospitality, emphasizing the importance of sustainability, technological integration, and adaptability. He encourages future leaders to continuously learn, embrace change, and foster a culture of innovation.Career Advice for Aspiring Professionals:Alfonso offers actionable career advice for those looking to enter or advance in the hospitality industry. He stresses the importance of staying curious, taking risks, and focusing on personal and professional development to stay relevant in a fast-paced industry.Whether you're passionate about hospitality, leadership, or looking for career inspiration, Alfonso's conversation offers invaluable insights into navigating the future of the industry with purpose and innovation.Key Takeaways:How embracing unexpected career pivots can lead to discovering your...

In this episode of Technically Speaking, we are joined by Victor Simmons, who brings a wealth of experience from the luxury hospitality industry. Victor shares their inspiring journey of breaking barriers, driving innovation, and crafting unforgettable guest experiences.This thought-provoking discussion dives deep into the heart of luxury hospitality, exploring how passion, creativity, and resilience have shaped Victor’s career and leadership philosophy.In this insightful conversation, Victor discusses key lessons on:Adapting to Changing Times:Victor explains how they’ve navigated the dynamic shifts in the hospitality industry, from emerging technologies to changing guest expectations, and how staying ahead of trends has been key to maintaining a competitive edge.Building Guest-Centric Experiences:Learn how Victor leverages innovation and attention to detail to create personalized experiences that exceed guest expectations and set new standards in luxury hospitality.The Power of Resilience in Leadership:Victor shares their personal stories of overcoming challenges and maintaining resilience during uncertain times, emphasizing the importance of adaptability and a positive mindset.Harnessing Technology for Success:Discover how Victor is embracing cutting-edge technologies like AI, data analytics, and automation to enhance operational efficiency and elevate the guest experience.Leadership Lessons from the Hospitality Industry:Victor reflects on the values of collaboration, empathy, and vision that have shaped their leadership style, offering actionable advice for aspiring professionals.Cultivating a Passion for Hospitality:Explore how a genuine love for hospitality fuels Victor’s commitment to creating unique and memorable experiences that keep guests coming back.Sustainability in Luxury Hospitality:Victor discusses the growing importance of sustainability in the industry and how they’re incorporating eco-friendly practices into their operations without compromising luxury.Career Advice for Hospitality Professionals:For those just starting or looking to make a mark in hospitality, Victor shares their wisdom on embracing challenges, seeking mentorship, and building a career with purpose.Whether you’re passionate about luxury hospitality, technology, or leadership, this episode offers a wealth of inspiration and actionable insights to help you succeed.Key Takeaways:How embracing change and innovation can redefine guest experiences.The importance of resilience and adaptability in leadership.How to leverage technology to enhance hospitality operations.Why sustainability is the future of luxury hospitality.The power of passion, empathy, and collaboration in building a successful career.Listen Now:Spotify | iTunesResourcesTo connect with Victor Simmons:LinkedIn: https://www.linkedin.com/in/victorsimmons/Email: victor.simmons@atelierace.com

In this episode of Technically Speaking, we are joined by Zoltan Payerli, General Manager of the Emily Hotel in Chicago’s Fulton Market District.Zoltan shares his inspiring career journey—from starting as a young hospitality professional at Hilton Hotels to leading the transition and management of the boutique luxury Emily Hotel. With over two decades of experience in the hospitality industry, Zoltan brings a wealth of knowledge about building and operating luxury hotels, fostering team engagement, and creating exceptional guest experiences.In this insightful conversation, Zoltan discusses key lessons on:The Journey from Entry-Level to Leadership:Zoltan began his career with Hilton Hotels at 18, working in limited-service brands like Hampton Inn and Suites before transitioning into luxury properties like Waldorf Astoria. He reflects on the importance of perseverance, continuous learning, and seizing growth opportunities throughout his journey.Leading a Hotel Transition:As the General Manager, Zoltan played a pivotal role in transitioning the Emily Hotel into a boutique luxury lifestyle property in January 2022. He shares his experience navigating the challenges of a major operational shift while preserving the hotel’s unique character and guest experience.The Importance of Education and Professional Development:A hospitality graduate from Roosevelt University, Zoltan emphasizes the role of formal education in shaping his career. He also highlights the importance of ongoing professional development and staying informed about industry trends.Building a Team-Centric Culture:Zoltan discusses how fostering high engagement scores and a positive team culture have been essential to the success of his leadership. He shares strategies for motivating teams and maintaining strong collaboration in a fast-paced industry.Navigating a Dynamic Career in Hospitality:From the suburbs of Chicago to luxury properties in Orlando, Zoltan’s career highlights the rewards of adaptability and geographic mobility in the hospitality industry. He reflects on the value of stepping outside one’s comfort zone and embracing new challenges.Whether you’re a hospitality professional, aspiring leader, or simply interested in the behind-the-scenes world of luxury hotels, Zoltan’s journey offers a masterclass in leadership, adaptability, and passion for the industry.Key Takeaways:Career Growth in Hospitality: How starting in entry-level roles can lead to senior leadership positions.Leadership in Transitions: Insights into successfully managing hotel openings and rebranding.Team Engagement: Strategies for building and maintaining high-performing teams in the hospitality industry.The Value of Education: The role of academic training in advancing a career in hospitality.Adaptability and Resilience: Embracing change and taking risks to grow personally and professionally.Listen Now:Spotify | iTunesResources:For more insights and to connect with Zoltan:LinkedIn: linkedin.com/in/zoltanpiarliWebsite: Emily Hotel ChicagoEmail: zpayerli@emilyhotel.com

In this episode of Technically Speaking, we are joined by Natasha Perez, the Executive Director of Grand Living at the Grove, a senior living community in Austin, Texas. Natasha takes us through her fascinating career journey—from her early days in the biotech industry to finding her passion in senior living. She shares how embracing unexpected changes, stepping outside of her comfort zone, and trusting the process has shaped her career and leadership style.In this insightful conversation, Natasha discusses key lessons on:The Unexpected Career Pivot: Natasha reveals how a chance encounter at Costco led her from a promising biotech career into senior living management. She discusses how embracing unexpected opportunities and changes can lead to fulfilling work and new passions.Building Confidence and Overcoming Self-Doubt: Natasha reflects on her struggles with self-doubt early in her career and how she learned to trust her instincts and build confidence by asking questions, seeking mentorship, and facing challenges head-on.The Importance of Taking Risks: Natasha shares how moving across the country from San Diego to Rhode Island forced her to step outside her comfort zone and start over professionally. She emphasizes the value of taking risks and embracing discomfort as a path to personal and professional growth.Mentorship and Networking: Natasha explains the importance of building relationships early on in your career and how strategic networking can open doors and create new opportunities. She also offers valuable advice on the power of mentorship in accelerating career growth.Daily Habits for Success: Natasha walks us through her daily routines, including waking up early, exercising, and tackling difficult tasks first. These habits help her stay focused, energized, and productive in her role as Executive Director.Learning from Failure: Natasha shares the story of her wellness business venture in Rhode Island and the valuable lessons she learned when it didn’t go as planned. She discusses how failure can be a powerful learning experience that strengthens resilience and gives you the confidence to try again.Embracing Technology: A forward-thinking conversation on how technology, particularly AI, is impacting industries like senior living. Natasha encourages young professionals to embrace emerging tech to stay ahead of the curve and leverage these tools for success.Leading with Purpose and Passion: Natasha talks about how leading with purpose—by prioritizing the well-being of seniors and fostering a positive team culture—is the foundation of her leadership style. She discusses how passion and purpose guide her decisions as she builds a thriving senior living community.Preparing for the Future of Senior Living: Natasha discusses the future of senior living and the importance of adapting to new trends, like AI and automation, to enhance care and improve operational efficiency. She also stresses the need for senior living professionals to continuously learn and evolve.Career Advice for Aspiring Professionals: Natasha offers actionable career advice for those just starting out or looking to transition in their careers. She stresses the importance of being curious, seeking mentorship, building good habits, and not being afraid to take risks.Whether you’re interested in senior living, hospitality, or simply looking for career inspiration, Natasha’s journey offers invaluable insights into leadership, growth, and navigating the ups and downs of a dynamic career path.Key...

In this episode of Technically Speaking, we are joined by Ken Patel, the founder of EV Hotel, the world's first AI-driven, tech-focused hotel brand. With a vision to revolutionize the hospitality industry through technology, crypto, and sustainable design, Ken shares how his journey from working in hospitality to launching a cutting-edge hotel concept has shaped his career and the industry at large.Ken discusses how technological innovations, like AI, blockchain, and IoT, are transforming the guest experience, operational efficiency, and employee training. He also reflects on his personal experiences and career lessons, offering insights into how aspiring professionals can thrive in the fast-changing hospitality sector.In this engaging conversation, Ken covers key lessons on:The Future of Hospitality Tech: Ken dives deep into the impact of AI, smart technology, and crypto in reshaping the hotel industry. He explains how EV Hotel uses these innovations to create personalized guest experiences, enhance operational efficiency, and integrate new forms of employee engagement through gamification and NFT initiatives.Navigating the Hospitality Career Path: Reflecting on his own career, Ken stresses the importance of choosing employers with clear development paths. He emphasizes that young professionals must look beyond just a paycheck and focus on companies that offer structured growth opportunities and invest in skill development.Tech Meets Hospitality: Ken discusses the growing need for tech professionals in the hospitality industry, pointing out that as the industry continues to evolve, there will be an increasing demand for engineers, IT experts, and tech-savvy managers to drive innovation and solve complex challenges.Overcoming Challenges and Building Resilience: Drawing from personal experiences, Ken shares how he overcame setbacks, including financial struggles and market volatility, to build his vision of EV Hotel. His story highlights the importance of persistence and resilience in entrepreneurship.The Role of Education in Hospitality: Ken highlights the gap between academic qualifications and real-world experience, explaining that many owners in hospitality lack formal education in the field. He advocates for a more analytical approach to hospitality education and training, where practical experience is complemented by academic rigor.Creating a Legacy in Hospitality: Ken talks about his long-term vision for EV Hotel, focusing on the importance of leaving a legacy that not only drives profitability but also makes a positive impact on the industry and community. He shares how innovation, sustainability, and cutting-edge design are central to the brand's ethos.Building an Inclusive Hospitality Culture: Discussing the importance of inclusivity, Ken highlights EV Hotel’s efforts to provide career development opportunities and support underrepresented groups in the industry. He believes that creating an inclusive work environment is key to employee retention and satisfaction.Preparing for the Future of Hospitality: Ken explains why the next wave of hospitality professionals must embrace technological advancements, adaptability, and continuous learning. He stresses that staying ahead of emerging trends is essential for long-term success in a rapidly evolving industry.Embracing Innovation and Leadership: As a leader, Ken encourages young professionals to be bold, take risks, and think outside the box. He talks about the importance of innovation and leadership in driving both personal growth and organizational...

In this episode of Technically Speaking, we are joined by Kayla Bolyai, the Marketing Director at Altamarea Group and the founder of BELONG: A Space for You and Your Belongings. Kayla takes us on an incredible journey through her career, sharing how her passion for hospitality evolved into a thriving business and marketing expertise. From working as a bartender to leading marketing strategies for over 20 global restaurants, Kayla offers invaluable insights into the hospitality industry and her entrepreneurial journey.In this engaging conversation, Kayla discusses key lessons on:The Power of Career Shifts: Kayla reflects on her unexpected transition from international affairs to the hospitality industry. She shares how taking a chance on a career change allowed her to discover her true passion for marketing, hospitality, and entrepreneurship.Building an Entrepreneurial Mindset: Kayla talks about how her personal travel experiences led to the creation of BELONG, a business that addresses the need for a more convenient and trustworthy way for travelers to store their belongings. She explains how embracing entrepreneurship has shaped her leadership style and decision-making.Creating Connection in Hospitality: From bartending to marketing leadership, Kayla emphasizes the importance of fostering connection within the hospitality industry. She highlights the role of empathy and relationship-building in delivering exceptional customer experiences and growing brands in a competitive space.Navigating Career Setbacks: Reflecting on career challenges, Kayla opens up about overcoming setbacks and dealing with the unexpected. She shares how learning to persevere through tough times has made her a stronger leader and more resilient in business.Networking and Mentorship: Kayla discusses the significance of finding the right mentors and building meaningful networks throughout your career. She offers tips on how to identify mentors who can help guide you and offer advice, especially during pivotal moments of growth.Balancing Passion and Wellness: In a fast-paced industry, Kayla shares how she prioritizes self-care and wellness while balancing her demanding career. She talks about the importance of setting boundaries and finding time to recharge in order to stay motivated and maintain long-term success.Trends in Hospitality and Marketing: Kayla shares her thoughts on the future of hospitality marketing, including the growing influence of social media, digital branding, and the importance of innovation in creating memorable experiences for customers.Career Evolution and Purpose: Kayla stresses that career paths are rarely linear and encourages listeners to embrace their evolving journeys. She reflects on how being open to new opportunities has allowed her to make impactful decisions and find fulfillment in both her personal and professional life.Whether you’re an aspiring marketer, an entrepreneur, or someone passionate about the future of hospitality, Kayla’s story is full of wisdom, inspiration, and practical tips for navigating the ever-changing landscape of the industry.Key Takeaways:How embracing unexpected career shifts can lead to new passions and opportunities.The importance of building authentic connections in hospitality marketing.How to navigate setbacks with resilience and learn from challenges.Tips for finding mentors and networking effectively.Balancing career success with personal wellness.Insight into the...

In this episode of Technically Speaking, we are joined by Vivian Campbell, founder of Campbell Consulting, a hospitality leadership expert who has dedicated her career to empowering managers and teams in the hospitality industry. From her early days in special events to launching her own consulting business, Vivian shares her incredible journey of growth, challenges, and the lessons she's learned along the way. Her work focuses on providing customized leadership training to help managers excel in their roles, build high-performing teams, and navigate the complexities of managing diverse talent.In this insightful conversation, Vivian discusses key lessons on:Navigating Early Career Challenges: Vivian opens up about the pivotal moment in her career when she was promoted to management without proper training. She shares how her results-driven approach led to a team conflict and how she took it upon herself to learn new ways to manage people and cultivate a more harmonious, high-performing team.The Power of Adaptability in Leadership: Vivian highlights the importance of understanding your team’s unique needs and adapting your leadership style to suit different personalities. She emphasizes that leadership is not a one-size-fits-all approach and shares how she learned to connect with her team and build trust through personalized leadership strategies.Embracing Mentorship and Accountability: Reflecting on her own experiences with mentorship, Vivian discusses the impact of having a mentor and how it shaped her career. She advocates for all professionals to seek out mentors who can offer guidance, hold them accountable, and provide valuable feedback to help them grow.Career Growth and the Importance of Networking: For those feeling stuck in their careers, Vivian recommends the power of building a strong network. She shares practical tips on how to network effectively, both within your industry and outside of it, to uncover new opportunities and gain fresh perspectives.Learning from Failures and Mistakes: Vivian discusses how she turned a major mistake in her early hospitality career into a valuable learning moment. She shares a story of how, as an event planner, she inadvertently disrupted the hotel guests’ experience by monopolizing key amenities for a high-profile event, and how this taught her the importance of balancing multiple stakeholder needs.The Role of Continued Education in Professional Development: Vivian is a firm believer in the value of lifelong learning. She encourages professionals to continuously seek new knowledge and skills through workshops, online courses, and networking events, stressing that the learning process doesn’t end after formal education.Managing Career Transitions: Drawing on her own career shifts, Vivian offers advice on how to successfully pivot within your career. Whether moving from one department to another or transitioning into a leadership role, she provides strategies to help professionals navigate career changes with confidence and clarity.Harnessing the Power of AI and Technology in Hospitality: As technology continues to reshape industries, Vivian emphasizes the importance of embracing AI and tech tools to enhance efficiency and innovation in hospitality. She explains how staying ahead of tech trends can help hospitality professionals remain competitive and relevant in an ever-evolving landscape.Maintaining Motivation and Focus: Vivian shares her personal productivity strategies, including the power of daily affirmations, meditation, and goal-setting. By setting clear intentions every day, she remains focused and motivated, even when distractions or setbacks arise.Advice for Young...

In this episode of Technically Speaking, we are joined by Ira Vouk, a hospitality tech entrepreneur and industry leader, who takes us through her inspiring journey from cleaning hotel rooms to revolutionizing the hospitality tech landscape. Ira shares how her immigrant experience and humble beginnings in the hotel industry shaped her passion for innovation and growth. Today, as the founder of a cutting-edge hospitality tech company, she is at the forefront of using AI to drive revenue management and empower hoteliers to take control of their businesses.In this powerful conversation, Ira discusses key lessons on:Overcoming Early Career Hurdles: Ira opens up about the challenges she faced as an immigrant—navigating language barriers, adjusting to a new culture, and working in low-level hotel jobs. She explains how these experiences instilled resilience and helped her develop a deep understanding of the hospitality industry from the ground up.The Power of Perseverance and Reinvention: Ira shares how she reinvented her career, transitioning from hotel housekeeping to founding a successful tech company. She emphasizes how persistence, a willingness to take risks, and a constant drive to learn were essential in overcoming setbacks and building her career.Embracing Technology to Transform Hospitality: Ira dives into the evolving role of technology in the hospitality space, particularly how AI and data-driven revenue management are reshaping hotel operations. She explains how her company’s innovative solutions are helping hotels reclaim direct bookings from online travel agencies (OTAs), giving them more control over their revenue streams.Mentorship and Networking: Ira reflects on the mentors who shaped her career and how networking has been a cornerstone of her success. She encourages young professionals to seek out mentors and develop strong, mutually beneficial relationships that can help propel their careers forward.Navigating the Challenges of Being a Female Leader in Tech: As a woman leading a tech company, Ira opens up about the challenges she faced in a male-dominated industry. She shares how she’s overcome gender biases and built a thriving business while maintaining authenticity and staying true to her values.Career Growth in the Hospitality Sector: Ira offers practical advice for those looking to build a career in hospitality, from identifying growth opportunities to embracing change and adapting to industry trends. She stresses the importance of embracing discomfort, learning from mistakes, and being open to new ideas.Leveraging Failures for Success: Ira shares personal stories of setbacks and failures, explaining how these experiences have been instrumental in her growth. She provides valuable advice on how to embrace failure, learn from it, and use it as a stepping stone to greater success.The Future of Hospitality and AI: Looking ahead, Ira offers her insights into the future of hospitality and the growing role of AI. She discusses the importance of staying ahead of technological trends and how the next generation of hospitality professionals can leverage emerging tools to stay competitive.Whether you're starting out in hospitality or tech, or simply seeking inspiration from someone who has transformed their career, Ira’s journey provides a blueprint for success in both innovation and resilience.Key Takeaways:Overcoming early career challenges and the power of persistence.The role of technology, particularly AI, in transforming hospitality.How mentorship and networking can propel your career forward.Navigating the challenges of being a female leader in a male-dominated industry.Embracing failure as a tool for...