Franchise Everything

Ginger White is the co-founder of Hogs Breath, a brand that began as a single casual dining restaurant in Airlie Beach, Queensland, and went on to become one of Australia’s most recognisable national steakhouse franchises. Inspired by sailing trips along the U.S. East Coast in the 1980s, the original idea was shaped by the relaxed coastal culture, casual food, and community atmosphere found in small American beach towns.   That inspiration was brought back to Australia and transformed into the first Hogs Breath restaurant, which opened from a converted house in 1989. Known from the beginning for its prime rib, American-style casual dining, fun energy, and relaxed lifestyle feel, the brand quickly built a loyal following through early merchandising, collectible T-shirts, and strong community connections, with a second store opening just a year later and franchising soon after.   As Hogs Breath expanded across Queensland and then nationally, sport sponsorships, sailing regattas, and major events helped shape its cultural impact before the age of social media, with international expansion into New Zealand and Asia following in later years. Now more than 36 years on, Ginger reflects on what it means to see new leadership take the brand forward while continuing to protect the culture, lifestyle, and franchisee passion that defined Hogs Breath from the very beginning.   0:00 Introduction 0:51 What Hog's Breath is and how the original concept began 2:34 Transforming an American oyster shack concept into a steakhouse brand 3:17 Meeting Don in 1983 and tracing the brand idea back to the late ’80s 3:39 Turning the original idea into a physical restaurant in Airlie Beach 4:52 Converting a small house into the very first Hogs Breath restaurant 5:42 Opening on July 4th and connecting the brand to its American roots 7:13 Opening the second location at Mooloolaba just a year later  8:26 Punching above weight with strong brand presence and cultural impact 10:26 The evolution of the brand and early thoughts on international expansion 11:03 Seeing the brand evolve through new leadership and fresh vision 12:43 Wrap up   Podcast Produced by:  www.franchisebusinesshub.com.au   Listen or Watch on;   Spotify: https://tinyurl.com/mw2h44an Apple Podcasts: https://tinyurl.com/39nksft6 Amazon Music: https://youtu.be/6dP_OK1HtQo YouTube: https://youtu.be/6dP_OK1HtQo

Mark Carter is an international speaker, trainer, author, and learning and development professional with nearly 30 years of experience in human behaviour, leadership, and performance. From his early days as a tour leader with Contiki in Europe, Mark’s passion for storytelling, people, and learning naturally evolved into a career on stage.   What began as an opportunity to train others in presentation skills grew into a comprehensive framework for powerful communication, blending voice, body language, storytelling, audience engagement, and delivery. Over the years, Mark developed his unique cinematic presentation style, creating immersive keynote experiences that combine sound, vision, and live storytelling to captivate audiences in an entirely different way.   Driven more by purpose than applause, Mark’s work has always centred on sharing knowledge, developing leaders, and helping people connect more deeply with their message. His career has expanded across industries, allowing him to build a diverse range of content while maintaining a consistent standard of impact and authenticity.   0:00 Introduction 0:46 Early experiences that shaped Mark’s presentation career 2:34 Realising the passion for presenting through people and performance energy 5:26 Incremental skill-building as the foundation of great presenting 6:20 Presenting without slides and relying purely on content mastery 7:39 Managing technical failures in cinematic-style presentations 10:48 The inspiration behind adopting a cinematic presentation style 13:20 The turning point from trainer to professional speaker and MC  15:25 Using diversified content streams to stay flexible as a presenter 18:43 Future goals and the next stage of Mark’s speaking journey 20:27 Wrap up   Podcast Produced by:  www.franchisebusinesshub.com.au   Listen or Watch on;   Spotify: https://tinyurl.com/yrrrszt Apple Podcasts: https://tinyurl.com/bdctcpfs Amazon Music: https://tinyurl.com/33czsky7 YouTube: https://youtu.be/cAH7HUPKapA  

Shane Seymour is the founder and franchisor of TV Magic, a nationwide mobile home entertainment installation franchise, and Assembly Magic, a growing flat-pack assembly service brand. With 22 years in business and 45 trucks operating across Australia, Shane has built a system grounded in practical experience and long-term franchisee success.   Specialising in TV installations, antennas, home entertainment systems, and smart technology, TV Magic continues to grow alongside changing consumer needs. After recognising strong demand from his customer base, Shane expanded the business with Assembly Magic to support flat-pack furniture assembly, adding another scalable service to the network.   Through decades in franchising, Shane has developed a strong perspective on what makes a franchise succeed. He is passionate about responsible franchising, transparent systems, and building businesses that genuinely support franchisees rather than oversaturate territories. He believes authentic franchisee stories now matter more than ever in an industry shaped by trust and real-world results.   0:00 Introduction 0:41 What's TV Magic 1:35 years in business and expanding to 45 trucks nationwide 1:52 Sharing views on franchising, brand value, and franchisee support 4:31 Issues seen in trades and mobile service franchises 6:26 Encouraging prospects to speak with both top and low performers 8:18 Different owner goals and how performance varies by lifestyle choice  10:59 Responding to prospects with negative views about franchising  12:10 The most common questions prospects ask before buying a mobile franchise 14:40 First steps for assessing the right franchise opportunity 17:33 Weighing franchise entry fees and royalties against real business risk 19:27 Wrap up   Podcast Produced by:  www.franchisebusinesshub.com.au   Listen or Watch on;   Spotify: https://tinyurl.com/33fv6dy9 Apple Podcasts: https://tinyurl.com/y476bw5v Amazon Music: https://tinyurl.com/mr2fujrw YouTube: https://youtu.be/9Msu4818JZk

In this episode of the Franchise Everything Podcast, Glenn sits down with David Ciantar, Group General Manager of Fabe (Food and Beverage Enterprises), the parent company behind Piccolo Me and Sol Bowl.    David shares how Fabe approaches brand acquisitions, what it takes to integrate a new franchise concept, and why long-term planning matters when building a multi-brand portfolio. He also explains how Fabe prepares franchisees, communicates acquisitions internally, and maintains strong brand differentiation across its network.   David also gives a behind-the-scenes look into Sol Bowl’s rebrand, co-branded store models, and Fabe’s expansion strategy into new states and even internationally including their first co-branded Piccolo Me x Sol Bowl store in Lebanon.    0:00 Introduction 0:21 What is Fabe 1:03 Why acquire brands and how did Sol Bowl enter the picture 2:28 How Piccolo Me franchisees reacted to the Sol Bowl acquisition  3:49 Should founders stay on after an acquisition 5:55 Would Fabe pursue QSR or non-cafe brands in the future 7:54 What makes a concept “pop” and worth acquiring 9:28 Key learnings from the first 12 months of owning Sol Bowl  10:30 Can Piccolo Me and Soul Bowl operate as co-brands in shared locations 12:21 Why Fabe chose Lebanon for its first international, co-branded store 13:24 Wrap up   Podcast Produced by:  www.franchisebusinesshub.com.au   Listen or Watch on;   Spotify: https://tinyurl.com/5x3jj3az Apple Podcasts: https://tinyurl.com/5n8527vy Amazon Music: https://tinyurl.com/4b6mwyfj YouTube: https://youtu.be/nTw9BPx8uFQ  

Wet-seal CEO Robert Cameron joins the podcast to share how the brand is successfully transitioning long-term applicators into franchise owners through a “work-to-own” pathway.   With many franchisees nearing retirement and challenges finding new candidates, Wet-seal began offering committed team members a chance to buy split territories — creating smoother transitions and faster ramp-ups.   Robert explains how this model reduces risk, shortens training, and gives applicators a real career path while maintaining strong support around finance, operations, and business readiness. With nine territories already converted and more planned, this approach is becoming a key growth strategy for the brand.   0:00 Introduction 0:18 What does Wet-seal actually do 1:02 The “work-to-own” concept: what is it and how did it start?  01:52 How Wet-seal’s aging franchise base triggered a new pathway  03:19 How splitting large territories created new owners 4:54 Is the “work-to-own” method now formalized in the sales process? 5:25 How the applicator pathway compares to a traditional franchise buyer  6:20 How the rest of the network reacted to this ownership model 7:13 Handling concerns about “poaching” staff from existing franchisees 8:24 The shift from applicator to business owner: training, support & early-stage adjustments 11:20 Wrap up   Podcast Produced by:  www.franchisebusinesshub.com.au   Listen or Watch on;   Spotify: https://tinyurl.com/yfz9u7rs Apple Podcasts: https://tinyurl.com/2rk6hsaf Amazon Music: https://tinyurl.com/bdd4wmnc YouTube: https://youtu.be/8ABkuMiPvnY

Tina Yu is a multi-site Sushi Sushi franchise owner with three thriving stores in Oakleigh South, Blackburn North, and Eltham. Originally from China, Tina moved to Australia in the early 2000s to study marketing and finance, taking a part-time job at Sushi Sushi during university.    After graduating, she realised the work she truly enjoyed and excelled at was within the Sushi Sushi system. With support from her parents, she purchased her first store in Oakleigh South, quickly building a strong customer base and connection to the community.   As her life evolved, Tina balanced business growth with raising two young boys. She briefly expanded into Fountain Gate with a partner, but made the thoughtful decision to step back to focus on family. Once her children were older, she began growing again, taking on Blackburn North and later Eltham both local, giving her the flexibility she values.    Today, Tina structures her week around school runs and family time while spending one to two days in each store. For her, success comes from Sushi Sushi’s strong systems, supportive head office, and the lifestyle harmony she’s been able to create between family and business.   0:00 Introduction 0:30  Tina’s background: growing up in China and moving to Australia for uni 1:18 Why Tina decided to stay in Australia long-term 2:36 Studying marketing and finance (and why finance made more sense to her) 3:40 Working part-time at Sushi Sushi during un 4:53 Becoming a franchisee: parents support her from China, but she runs it solo  7:20 What the first years of a new Sushi Sushi store looked like  8:32 How Tina went from one store to building a multi-site franchise 10:55 Why Blackburn North became the right second store after stepping back  12:06 What Tina’s day-to-day looks like running three sushi sushi stores 13:20 How Tina’s sushi-loving boys influence her future franchise plans 14:43 What Tina thinks truly makes a sushi sushi store thrive 16:31 Wrap up   Podcast Produced by:  www.franchisebusinesshub.com.au   Listen or Watch on;   Spotify: https://tinyurl.com/mud4pwbc Apple Podcasts: https://tinyurl.com/4r88nc5w Amazon Music: https://tinyurl.com/3m32mn7a YouTube: https://youtu.be/4vXrBZtq-B8

Snap-on Tools has spent more than a century perfecting one of the most unique franchise models in the world — a fully mobile, relationship-driven tool business with no retail stores and a fiercely loyal customer base.   In this episode, Adam Wright, Marketing Manager at Snap-on Tools Australia, breaks down the five key things that have shaped the brand into a global powerhouse. From premium products and unmatched brand loyalty, to their iconic mobile store model, world-class training in Dallas, and deep ongoing support, Adam reveals how Snap-on delivers convenience, reliability, and trust at every level.   With franchisees who become part of their customers’ daily lives and sometimes even their weddings Snap-on Tools continues to expand through a model built on strong relationships and consistent service.   0:00  Introduction 0:25 Key #1: Why Snap-on’s product quality drives lifetime customer loyalty 2:17 Key #2: Key #2: Bringing the store to the customer: Snap-on’s mobile convenience model  3:35 How often do franchisees visit workshops 5:14 Key #3: No stores, no big-box retail 7:10 Key #4: Key #4: World-Class training & support (including Dallas, Texas) 9:18 How Snap-on’s diagnostic platforms support modern vehicle technology 10:11 Key #5: Ride-along support: hands-on coaching after Texas training 11:28 What day-to-day ride-along support looks like 13:33 Wrap up   Podcast Produced by:  www.franchisebusinesshub.com.au   Listen or Watch on;   Spotify: https://tinyurl.com/ycw8p9me Apple Podcasts: https://tinyurl.com/4mhunb85 Amazon Music: https://tinyurl.com/y59r97v3 YouTube: https://youtu.be/J9AUkKKrXBk

James Riddle, CEO of Plumbing Bros, returns to share how the franchise has evolved from a single idea into a national network. What began as a bold concept allowing non-plumbers to own plumbing businesses has now grown to 11 franchise partners covering 20 territories across five states.   He reveals how AI and virtual assistance are transforming both the head office and franchise operations. From developing knowledge-based bots inspired by thought leaders like Alex Hormozi and Sabri Suby to streamlining admin and marketing workflows.Their focus on automation and offshoring empowers franchise partners to concentrate on growth and customer experience rather than daily paperwork.   Looking ahead, James shares the company’s vision of reaching 33 locations by 2027, driven by smarter systems and authentic storytelling. With a content-first approach to lead conversion and a clear focus on quality service, Plumbing Bros continues to redefine what’s possible in a traditional trade industry proving that innovation, not plumbing, is at the heart of their success.   0:00 Introduction 0:33 What Plumbing Bros actually does and how the franchise works  2:31 The first big focus: integrating AI into the business 4:28 Using AI to bottle knowledge and make it accessible to franchisees 05:40 The second focus: leveraging virtual assistance for admin and marketing  6:51 Expanding VA support to new franchise partners 07:50 The importance of quick invoicing and scheduling for repeat business 08:20 Maintaining premium service without premium pricing 10:20 Turning challenges into opportunities for growth 10:52 What’s next for Plumbing Bros over the next 12 to 18 months 12:30 Wrap up   Podcast Produced by:  www.franchisebusinesshub.com.au   Listen or Watch on;   Spotify: https://tinyurl.com/4jvu6x2v Apple Podcasts: https://tinyurl.com/n9unjtp8 Amazon Music: https://tinyurl.com/49ysr3r9 YouTube: https://youtu.be/v1gJAiyQsls

Phil Cronin and Darren Schultz are the co-founders of Stellarossa, a Queensland-based café franchise that has grown steadily since opening its first store in 2009.   What began as a simple, coffee-driven concept in Brisbane’s CBD has evolved into a flexible and community-focused brand. From introducing locally tailored menus and expanding into drive-throughs to roasting their own coffee in-house, Phil and Darren have built Stellarossa on consistency, quality, and smart innovation.   Their commitment to supporting franchise partners is reflected in the brand’s unique lease “pass-on” strategy, strong team-to-franchisee ratio, and an ever-evolving store design approach that balances brand identity with local creativity.    Fifteen years on, Stellarossa continues to grow through collaboration, adaptability, and a shared passion for great coffee experiences.   0:00 Introduction 0:45 How the menu evolved with changing food trends 3:16 How Stellarossa’s menu evolved with more choice and flexibility 4:47 Bringing coffee roasting in-house to boost quality and consistency 7:37 Balancing bean quality, pricing, and franchisee margins 8:12 “Pass-on Strategy” and how it helps franchisees open affordably 09:29 Lowering entry costs to encourage multi-store ownership 10:22 High team-to-franchisee ratio and strong network support 11:20 Measured growth across Queensland and regional expansion 12:46 Lessons from site selection, data tools, and past mistakes 13:07 How Stellarossa’s store design evolved to match each location and customer base 15:55 Wrap up   Podcast Produced by:  www.franchisebusinesshub.com.au   Listen or Watch on;   Spotify: https://tinyurl.com/wkb5udd7 Apple Podcasts: https://tinyurl.com/3s38c6t2 Amazon Music: https://tinyurl.com/2s6wtht9 YouTube: https://youtu.be/mYG0kAWnja0  

Corinne Whelan is the Practice Group Leader at ⁠LegalVision⁠, a firm redefining how legal services are delivered through a subscription-based model. With a focus on commercial and franchise law, Corinne leads a team that supports more than 70 franchise networks across Australia, offering unlimited legal access without the burden of traditional hourly billing.   In this episode, Corinne shares how LegalVision’s unique approach helps franchisors stay compliant with constant updates to the Franchising Code and unfair contract term laws, while also managing wider commercial challenges such as supply agreements, privacy, and AI compliance. She also discusses the growing frustration among franchisors who are frequently revising documents, and how her team proactively streamlines these changes within client memberships.   Corinne also highlights how technology and automation are reshaping the legal industry. From using AI to generate file notes and streamline workflows to building LegalVision’s own in-house tech platform, she explains how innovation and efficiency are driving accessibility in modern law — setting LegalVision apart as a true leader in the space.   0:00 Introduction 0:57 How the subscription and membership structure works for business clients 2:57 The biggest legal challenges facing franchisors in 2025 4:59 How LegalVision stays proactive with client document updates 5:40 Managing surge work when legislation changes hit the industry 7:51 Emerging sector challenges — SaaS, data compliance, and AI usage 9:02 How law firms are adapting to AI and automation 11:38 Are other law firms adopting the subscription model 12:36 Wrap-up   Podcast Produced by: www.franchisebusinesshub.com.auListen or Watch on;   Spotify: https://tinyurl.com/yr22hem8 Apple Podcasts: https://tinyurl.com/5d2x223k Amazon Music: https://tinyurl.com/4tfdm68k YouTube: https://youtu.be/FjTna7Jt-bI

In this episode of the Franchise Everything Podcast, Glenn catches up once again with Doug Downer, Founder of Franchise Ready, recorded at the National Franchise Convention in Melbourne. Doug shares how he transformed his side hustle into a globally expanding consulting brand — now operating in Australia, the UK, India, the Middle East, Singapore, and soon the U.S.   Doug explains how Franchise Ready helps businesses document their systems, financials, and operational models to become “franchise ready,” whether they plan to franchise or not. He also reveals how he grew his international footprint through LinkedIn visibility, inbound franchise partner leads, and his passion for supporting Australian brands going global.   He reflects on early mistakes, lessons learned in choosing franchise partners, and the importance of having boots on the ground in every market. Doug also highlights his criteria for selecting international partners — including behavioral profiling, credibility, and proven franchising experience.   This conversation dives into mindset, systemization, and the balance between global ambition and local presence — showing how Australian franchisors can export their intellectual property and succeed abroad.   0:00 Introduction 00:54 How Franchise Ready started as a side hustle in 2012 3:39 How Franchise Ready attracts clients in a niche market  5:46 How the one-year license model worked as a try-before-you-buy franchise setup  9:49 The turning point that accelerated Franchise Ready’s global expansion 11:52 The Franchise Ready model for supporting global partners 13:37 Choosing the right people to represent Franchise Ready globally 15:20 Wrap up   Podcast Produced by:  www.franchisebusinesshub.com.au   Listen or Watch on;   Spotify: https://tinyurl.com/cftmzd85 Apple Podcasts: https://tinyurl.com/muszwaad Amazon Music: https://tinyurl.com/58y2y8rd YouTube: https://youtu.be/Y4yWnjODyyw

Shane Birt, franchise owner of Seal-A-Fridge Melbourne CBD and Northeast territories, shares his inspiring journey from humble beginnings as a butcher to running his own successful service business.   In this episode, Shane talks about how a call from former mentor and Seal-A-Fridge founder Craig Foxwell reignited his career, leading him to learn the trade hands-on across Victoria. He opens up about facing a major back injury, the recovery journey that pushed him into studying accounting, and how he eventually transitioned from employee to business owner.   Now running two territories, Shane reflects on the mindset shift required to take the leap into entrepreneurship, the flexibility that comes with owning a franchise, and the satisfaction of providing a service that genuinely helps people and saves energy.   0:00 Introduction 0:26 What is Seal-A-Fridge and what franchise owners actually do 2:20 Moving around as an army kid and adjusting to new careers 4:43 The call from former mentor Craig Foxwell that changed his path 6:46 Learning the trade hands on with Craig and Michelle across Victoria 8:10 Running the Geelong–Warrnambool territory for several years 11:27 How Shane’s back surgery helped him get his life back 12:33 Transitioning from accounting to owning two Seal-A-Fridge territories 13:48 Comparing work life in accounting versus franchise ownership 14:49 The mindset shift from employee to business owner 16:49 The most satisfying part of running a Seal-A-Fridge franchise 18:10 Why customers are often grateful when he walks in the door 19:07 Wrapping up Shane’s journey   Podcast Produced by:  www.franchisebusinesshub.com.au   Listen or Watch on;   Spotify: https://tinyurl.com/mvb2fv4c Apple Podcasts: https://tinyurl.com/5xnef9n5 Amazon Music: https://tinyurl.com/3fck44c7 YouTube: https://youtu.be/uRyTj2mF4Qg  

In this episode, recorded live at the National Franchising Convention, Glenn speaks with Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman, about the evolving landscape of franchising and small business regulation in Australia.   Bruce unpacks the Schaper Review, recent updates to the Franchise Code of Conduct, and the introduction of a new requirement ensuring a “reasonable prospect of return” for franchisees — a concept designed to protect investors while encouraging more responsible franchising.   He also discusses the balance between regulation and entrepreneurial freedom, why due diligence remains critical despite tighter controls, and the growing concern that excessive compliance could push some large brands away from franchising altogether.   As the Ombudsman, Bruce outlines how his office supports the sector through education, dispute resolution, and advocacy, helping both franchisors and franchisees navigate an increasingly complex business environment.   0:00 Introduction 0:27 The pace of change in franchising regulation and the Shaper Review 2:46 Why profitability and proof of concept are core to franchising 3:31 How the “reasonable prospect” rule will likely be tested and interpreted 5:19 Australia’s highly regulated franchise sector and its implications 6:14 The risk of overregulation and why due diligence still matters 7:13 Big brands moving away from franchising and why 9:24 The danger of assuming big franchise brands guarantee success  10:18 Why disclosure doesn’t replace real research and homework 11:46 The three core functions of the Australian Small Business Ombudsman 12:43 Wrap up   Podcast Produced by:  www.franchisebusinesshub.com.au   Listen or Watch on;   Spotify: https://tinyurl.com/3yntcx9h Apple Podcasts: https://youtu.be/cpF-y_yi-xE Amazon Music: https://tinyurl.com/4vtyv2kw YouTube: https://youtu.be/cpF-y_yi-xE

JP Afflick, owner of Hog’s Breath Airlie Beach, shares his 25-year journey with the iconic Australian restaurant brand.   Starting out at Hog’s Breath Darwin in 1995, JP reflects on the early days of the brand’s culture, energy, and sense of family that shaped his passion for hospitality. After co-owning the Byron Bay Hog’s Breath and spending years building ventures across tech, software, and even world record motorcycle racing, JP’s story comes full circle as he returns to the Hog’s Breath family as an owner once again.   In this episode, JP discusses the importance of systems, service, and culture in running a successful restaurant, his hands-on approach to leadership, and the teamwork behind operating the “OG” Airlie Beach store. He also shares his vision for the future, focused on legacy, loyalty, and keeping the Hog’s Breath experience alive for years to come.   0:00 Introduction 0:31 Where it all began — JP’s first steps into the Hog’s Breath famil 1:53 JP’s early days working at Hog’s Breath in Darwin 2:54 JP’s first experience as a Hog’s Breath business owner in Byron Bay 4:50 JP’s career beyond Hog’s Breath and the ventures he built along the way 5:53 How JP shifted from running restaurants to starting a software business 8:44 What land speed racing taught JP about business and leadership 9:27 How JP returned to the Hog’s Breath family and became owner of Airlie Beach 11:53 JP’s hands-on approach to running the Hog’s Breath Airlie Beach store 12:36 JP’s thoughts on starting a business partnership and taking a leap of faith 13:11 The crucial role of service and hospitality in every Hog’s Breath restaurant 14:12 JP’s long-term vision for Hog’s Breath Airlie Beach and what’s next 15:33 Wrap up   Podcast Produced by:  www.franchisebusinesshub.com.au   Listen or Watch on;   Spotify: https://tinyurl.com/4rexjxm9 Apple Podcasts: https://tinyurl.com/huyzsucp Amazon Music: https://tinyurl.com/bdepwhym YouTube: https://youtu.be/ssOQ1QIYN9c  

Sushi Sushi is one of Australia’s most recognized food franchise brands, with over 25 years of heritage in delivering fresh, authentic Japanese cuisine.   In this wide-ranging discussion, Stephen Anders, CEO of Sushi Sushi, shares his journey from global corporate leadership roles in finance, M&A, and marketing including time at Foster’s Group and Treasury Wine Estates to leading one of the country’s most successful QSR franchises.   Stephen reflects on his transition from the corporate world to franchising, the lessons learned through major global acquisitions, and how his early exposure to Japan shaped his appreciation for sushi culture and business innovation.   The conversation dives deep into Sushi Sushi’s post-COVID transformation, covering its renewed focus on technology-driven operations, multi-format retailing, customer loyalty programs, and franchise growth strategy. He also discusses the company’s evolving “RICE” values — respect, innovation, collaboration, and execution as a foundation for cultural and operational excellence.   0:00 Introduction 0:49 How Stephen Anders started in business 2:27 Why financial rigor is the common thread among franchise leaders 4:19 What corporate life was really like at Arthur Andersen  7:03 Stephen’s journey from strategy manager to global wine executive at Foster’s 9:32 How billion-dollar mergers and acquisitions actually come together 11:58 Working across Asia during the currency crisis and discovering Japan’s business culture 16:37 First impressions of franchising after years in global corporate roles 19:17 The moment Sushi Sushi came calling and why Stephen said yes 22:21 What it’s like stepping into a private equity–backed franchise business 24:50 Resetting Sushi Sushi’s strategy after COVID 29:12 Inside a day in the life of Sushi Sushi’s CEO and what Stephen focuses on most  32:58 Sushi Sushi’s sale process and how it impacts future expansion plans 34:43 What’s next for Sushi Sushi and its CEO over the next 3–5 years 35:23 Wrap up   Podcast Produced by:  www.franchisebusinesshub.com.au   Listen or Watch on;   Spotify: https://tinyurl.com/mry9495a Apple Podcasts: https://tinyurl.com/5bn8ca8t Amazon Music: https://tinyurl.com/3m3rkdu6 YouTube: https://youtu.be/_ddGtWoT3IY  

Bedshed is a long-established bedroom furniture and mattress retailer with over 45 years in business and a growing national franchise network across Australia.   In this episode, Greg Prussia, National Business Development Manager, explains how the brand has achieved a major breakthrough in reducing store build costs saving up to 75% on key joinery components for new stores.   By leveraging their long-term overseas furniture manufacturing partners to produce in-store joinery, Bedshed has managed to lower franchise entry costs without compromising quality, aesthetics, or design standards.   The new strategy was first rolled out in the brand’s Caringbah, New South Wales store, its smallest footprint yet proving that cost efficiency and premium presentation can go hand in hand. With reduced fit-out and lighting costs, the model now makes franchise ownership more accessible while boosting multi-store growth opportunities nationwide.   0:00 Introduction 1:25 Introducing Bedshed’s newest store and a major cost-saving innovation 4:57 Managing longer lead times as part of Bedshed’s cost-saving strategy 5:52 Applying the 75% cost-saving strategy to Bedshed’s smallest store 8:19 Why this Bedshed franchisee waited two years for the right opportunity 10:38 The financial impact of Bedshed’s new cost-saving strategy 12:06 Rolling out the new cost-saving strategy across future Bedshed stores 13:02 Wrap up   Podcast Produced by:  www.franchisebusinesshub.com.au   Listen or Watch on;   Spotify: https://tinyurl.com/ea6e7emf Apple Podcasts: https://tinyurl.com/szp243m7 Amazon  Music: https://tinyurl.com/58h4n9t5 YouTube: https://youtu.be/uvJgW22FzV0

Roll'd is a fast-casual Vietnamese food franchise serving fresh, authentic recipes inspired by Mama Hoang’s home cooking. Founded in Melbourne 13 years ago, the brand has grown to more than 100 locations across Australia and recently expanded into New Zealand.   In this episode, Jarrod Montigue, CEO of Roll'd, shares how the brand continues to innovate and support its franchise partners through five distinct revenue channels from traditional in-store sales and catering, to FMCG retail products, home delivery, and the newly launched Roll'd at Schools program.   Jarrod also highlights how the brand’s flexible business model, focus on healthy meal solutions, and strong operational support team are helping franchisees thrive and adapt in a changing food service landscape.   0:00 Introduction 0:31 What's Roll'd? 1:54 Introducing the five income channels that drive Rolld’s franchise growth  2:44 How fresh, allergen-friendly catering became their secret growth engine  4:34 How FMCG products help franchise partners boost in-store sales 5:31 Expanding home delivery partnerships and growing nighttime trade 7:34 Launching the Roll'd at Schools program to promote healthy eating and new revenue streams 10:46 Strengthening the Roll'd at Schools rollout with central support and B2B systems 13:14 Wrap up   Podcast Produced by:  www.franchisebusinesshub.com.au   Listen or Watch on;   Spotify: https://tinyurl.com/yc8z43bh Apple Podcasts: https://tinyurl.com/57sdhne6 Amazon Music: https://tinyurl.com/2ykx8pcw YouTube: https://youtu.be/nIgRUeyJ1vw  

Dr Callum Floyd is Managing Director of Franchize Consultants and a long-term contributor to the Franchise Association of New Zealand.   Based in Auckland, Callum supports both emerging and established franchise brands with feasibility studies, system structure, performance reviews and CFE-accredited training to help franchisees and field teams thrive.   In this episode, he shares a clear picture of franchising in New Zealand today: a resilient and mature market with over 500 franchise systems and 25,000 franchisees across just 4.5 million people. Despite tough economic conditions, the sector remains strong powered by innovation, digital transformation, and a multicultural franchisee base.   Callum also breaks down key challenges like workforce shifts, access to capital, and ensuring franchisees stay profitable while explaining why franchising is uniquely powerful in New Zealand, especially in regional areas where national brands may not reach without franchise partners.   For Australian brands eyeing international expansion, Callum provides practical advice on entering the NZ market successfully: start small, validate the model locally, and never underestimate the nuances of Kiwi culture and expectations.   0:00 Introduction 1:00 Overview of Franchise Consultants NZ 2:27 Why NZ is the most franchised country per capita, 500+ systems thriving across a 4.5M population 4:25 Quality over quantity: growth in franchising should focus on better brands, not more brands 6:15 Key trends in NZ franchising right now: technology, economy and workforce challenges  8:36 Top challenges NZ franchisors face today 10:28 Advice for Australian franchisors expanding into New Zealand 12:37 Interest from Australian franchisors entering New Zealand remains steady despite tougher economic conditions 13:17 Common pitfalls for Australian franchisors entering NZ 14:45 Why niche, specialised service concepts are finding the strongest opportunities in New Zealand’s franchise market 16:10 Brand origin isn’t a deal-breaker in NZ: quality and delivery matter more than being “Kiwi-owned" 17:17 Wrap up   Podcast Produced by: www.franchisebusinesshub.com.au   Listen or Watch on;   Spotify: https://tinyurl.com/y4xajdhu Apple Podcasts: https://tinyurl.com/yj4ve6b7 Amazon Music: https://tinyurl.com/522mr3xj YouTube: https://youtu.be/KhWSuMF9Fec

Stephen Giles – Leading Australia Through a New Era of Franchise Regulation   Stephen Giles is one of Australia’s most respected voices in franchising — a senior partner at Norton Rose Fulbright and a long-time industry leader who has shaped franchising policy for more than two decades.   Having served 27 years on the Franchise Council of Australia board, Stephen has drafted countless submissions to government, worked closely with regulatory bodies, and guided franchisors through major legislative shifts.   In this episode, Stephen unpacks the latest and most significant change to the Franchising Code — the requirement for franchisors to ensure franchisees have a reasonable opportunity for a return on investment. He explains the intention behind the law, how it may reshape the franchise market, and why responsible business modelling and due diligence matter more than ever.   Stephen also discusses broader challenges facing the sector: rising compliance costs, media misconceptions, regulatory overreach, and the growing influence of auto dealer politics. Drawing from recent discussions in the United States, he highlights the stark contrast between Australia’s heavy regulatory environment and more balanced global approaches.   0:00 Introduction 0:59 The Franchising Code update: ROI obligations and what it means for franchise system 4:35 Prospective buyers now have easier access to online information and feedback from existing franchisees  6:39 Why assumptions about “big brands” can mislead buyers 9:02  Why franchising often ends up in the media spotlight for the wrong reasons 12:28 Rising compliance costs forcing franchisors to choose legal fees over support 13:33 ROI provisions expected to evolve through court cases, not industry panic 16:26 The push to separate auto from franchising regulations — and the political roadblocks 17:41 What U.S. franchising reveals about regulation and shared responsibility 21:20 Wrap up   Podcast Produced by:  www.franchisebusinesshub.com.au   Listen or Watch on;   Spotify: https://tinyurl.com/482a2yfd Apple Podcasts: https://tinyurl.com/3p4w3vza Amazon Music: https://tinyurl.com/2s3acjh YouTube: https://youtu.be/wdBqnj0JTes  

Jay Westbury, CEO of the Franchise Council of Australia (FCA), joins Glenn to reflect on a pivotal 13 months leading the organisation through transformation and renewed momentum.   When Jay stepped into the role, his focus was clear — stabilise the FCA, rebuild confidence, and get franchising’s “mojo” back. In this episode, he walks through how he turned a $1.5 million loss into a $264,000 profit by returning to basics, focusing on core events like the Franchise Industry Awards and the National Franchise Convention (NFC), and fostering collaboration across the industry.   Jay also shares insights on leadership, financial discipline, and the power of keeping things simple. With the next NFC announced for Canberra, and plans to strengthen the FCA’s national engagement, this episode captures a moment of optimism and strategic focus for the franchising community in Australia.   0:00 Introduction 1:34 Reflecting on his first 13 months leading the FCA and the strategy to stabilise the organisation  3:22 The small core team that helped rebuild the organisation  6:08 Lessons from past leadership mistakes and the importance of balancing revenue with growth 7:59 Setting the stage for the next NFC and why Canberra is the perfect location  10:50 Highlighting the FCA’s key events for 2025, including the FIA, NFC, and state Christmas parties 13:30 Wrap up   Podcast Produced by:  www.franchisebusinesshub.com.au   Listen or Watch on;   Spotify: https://tinyurl.com/2c6mpet9 Apple Podcast: https://tinyurl.com/3zbe26m3 Amazon Music: https://tinyurl.com/3835v29j YouTube: https://youtu.be/hXmhSNoiVAo