The Future of Hospitality

A room can look calm in a photo and still be biologically combative for the person sleeping in it.In this Mental Wellness in Hospitality roundtable, part of The Sustainable Stay, host Arjan Eikelenboom explores mental wellness through design and architecture with Rod Eggleston of Delta Air Lines, Henri Munyengango of IHG, and Keith Dickey of Youmind. They cover why travelers arrive already anxious, the arrival experience and wayfinding, a 2021 study that put HVAC noise at the top of what drives sleep satisfaction, the trade-off between quiet rooms and owner ROI, how staff stress transfers to guests, and what happens when personalization turns into private health data.Watch on YouTube: https://youtu.be/NLxsOvK0OxUKey takeaways: https://futureofhospitality.org/episode/biologically-combative-when-hotel-design-works-against-the-guest/More from The Sustainable Stay: https://www.youtube.com/playlist?list=PLWa-1xBFeqLwThe Sustainable Stay is powered by YouMind.Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

A lease can do more than collect rent. It can create value across an entire hold.Adrian Flück co-heads hotel investment at Invesco Real Estate, which owns 34 hotels across Europe, every one held on a lease rather than a management agreement. Using the Tivoli Oriente in Lisbon as a case study, he unpacks a 2019 sale-and-leaseback with Minor Hotels, a hybrid lease that pairs a minimum guaranteed rent with a turnover top-up, and a two-phase refurbishment that lifted rate and performance.What you will take away:- Under a lease the tenant carries the operating company and the staff, the landlord carries the building, the rent and the turnover.- A hybrid lease protects the downside with guaranteed rent while a turnover top-up shares the upside.- The demarcation list ends the who-pays fight, here close to fifty-fifty, by splitting refurbishment between the FF&E reserve and the landlord's technical works.- ESG becomes real when you collect 100 percent of energy data and benchmark it with BREEAM and GRESB."It will not change your ADR, but it helps with your tenant engagement and your employee satisfaction."Inside Hotel Asset Management, for hotel owners, investors and asset managers, and for students weighing a career in the field.Watch on YouTube: https://youtu.be/rFoDLagqFx0Key takeaways: https://futureofhospitality.org/episode/how-a-hybrid-lease-creates-hotel-value-the-tivoli-oriente-case/More from Inside Hotel Asset Management: https://www.youtube.com/playlist?list=PLXd-mdvWGkso

Sleep is the one thing every guest will do in your hotel, yet almost no one measures it.In the second Mental Wellness in Hospitality roundtable, part of The Sustainable Stay, host Arjan Eikelenboom talks again with Jeremy McCarthy of Leisure Alchemy, wellness strategist Javier Suarez, and Keith Dickey of Umind about whether sleep should be a KPI. They dig into the first night effect, what poor sleep does to the brain, and why the biggest wins come from not interfering with sleep, preparing guests before they arrive, and training every department to understand recovery.Watch on YouTube: https://youtu.be/OnsymlaSprkKey takeaways: https://futureofhospitality.org/episode/sleep-as-a-kpi-what-hotels-get-wrong-about-guest-recovery/More from The Sustainable Stay: https://www.youtube.com/playlist?list=PLWa-1xBFeqLwThe Sustainable Stay is powered by YouMind.Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

You are already resilient; you just have to decide to act on it.Mohamed Massaquoi built his identity as an NFL wide receiver, then lost his hand in a 2017 accident and had to rebuild from the ground up. In this conversation he shares how he moved through the adversity in stages, redirected his competitive fire into leadership and speaking, and learned from a championship-winning high school coach and turbulent years in Cleveland what it really takes to lead people well. His message for anyone in the middle of something hard: if you live through it, there is an opportunity for an amazing life.Watch on YouTube: https://youtu.be/UWnd2mug-8YKey takeaways: https://futureofhospitality.org/episode/responding-to-adversity-resilience-leadership-and-purpose/More from Unscripted Hospitality: https://www.youtube.com/playlist?list=PLcxrIHh1V3-cFollow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

The best asset in that portfolio was the one nobody was watching.Pierre-Louis Bellanger and Maxime des Monstiers of Capital Hospitality Europe take Luc Boschmans through the full cycle of La Perouse, a nineteen thirties boutique hotel above the Baie des Anges in Nice. The institutional owner was busy with its big boxes. It took seven letters of intent, in the middle of COVID, before they were granted exclusivity.Almost every call after that went against the instinct of the market. Rooms came out instead of going in, 56 down to 53. An F&B outlet was added instead of closed. The refurbishment ran seven months while building costs rose 30 percent, and the doors opened two days before the Monaco Grand Prix.What followed: a four star beating five stars on revenue per available room, and EBITDA that moved from roughly 1.5 to 1.7 million at acquisition to close to 4 million at the sale.The part most owners skip is how they timed that exit, and what they deliberately left on the table for the buyer.Watch on YouTube: https://youtu.be/rZ-aT6HrTyEKey takeaways: https://futureofhospitality.org/episode/fewer-rooms-more-value-repositioning-la-perouse-in-nice/More from Inside Hotel Asset Management: https://www.youtube.com/playlist?list=PLXd-mdvWGksoFollow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality