The Voices of Airports

Animals are PAWS-ITVELY the best but when you think of an airport, you don’t necessarily associate them with pets! However, the Wag Brigade at San Francisco International Airport is trying to change that by emBARKing on an important mission to make passenger travel more enjoyable. The Way Brigade brings certified stress-relief animals throughout the terminal to visit with all those who need it! On International Dog Day, we share our interview with the Wag Brigade from inside the terminal. These animals have a very PAW-SOME job at the airport and throughout our conversation, listeners will get to understand the role that they play in expanding the overall customer experience.

Have you ever wondered how airports are kept safe? On this episode of the Voices of Airports, we speak with three security professionals who have a passion for creating the safest airports. Join us for a conversation with Wendy Reiter, Director of Aviation Security and Emergency Preparedness at Seattle-Tacoma International Airport, Scott Alexander, Director International Relations at Houston Airports, and Renee Tufts, Security Operations Manager at Charlotte Douglass International Airport. For more on the topic of security, join us for the 2025 ACI-NA PS&S/ACC Security Technology Conference in Arlington, VA on September 29. https://airportscouncil.org/conference/2025-aci-na-pss-acc-security-technology-conference/ To learn more about the rest of the ACI-NA Conferences, https://airportscouncil.org/education/conferences/.

New technology and infrastructure is vital to making sure that airports run smoothly and effectively. On this episode of the Voices of Airports, we are all in at Airports@Work. During the conference, we sat down with Daver Malik, the Assistant Aviation Director/Chief Development Officer at Phoenix Sky Harbor International Airport (PHX) During this insightful conversation, Daver shares what is new with PHX, how new technology is support their airport growth, and the new ways that the airport leverages AI. https://airportscouncil.org/education/conferences/

Last month, Kevin Burke, President and CEO of ACI-NA, sat down with Justin Erbacci, Director General of ACI World, for an important conversation surrounding the role of ACI World, the biggest challenges facing airports, and what the industry must do to remain competitive. To hear more conversations like this sign up for the 2025 ACI-NA & ACI World Annual General Assembly, Conference and Exhibition taking place October 25 – 28 in Toronto! https://airportscouncil.org/conference/2025-annual-conference-and-exhibition/

We heard you wanted more MarComCX! In October 2024, The Voices of Airports caught up with a few special guests at the Marketing and Communications Conference. During this episode, we heard from Charles Schuler at SFO, Tawana Allen at MCO, Tiffany Chase at YHZ, and Angie Korcerka at CDA. All of these special guests are members of the ACI-NA MarComCX steering group and are doing very exciting things in the industry.

Do you know what goes into creating new airport restrooms? With the help of Paul Shank, the chief engineer at BWI, we will bring you along for the entire journey of building new airport restrooms at Baltimore/Washington International Thurgood Marshall Airport. During this episode you will learn what goes into the creation of new airport restrooms, how they are built, and what the airport does to maintain them. Follow along to hear about these award winning restrooms!

Let's talk marketing and communications! During our time in San Francisco, CA for the 2024 Marketing and Communications Conference, we caught up with the MarComCX Committee leadership, Heather Shelbrack and Erin Burns, to discuss what is new with the committee and with their airports. We also got to speak with the 2024 Ted Bushelman winner, Justin Meyer.

On this episode of the Voices of Airports, ACI-NA's Chief Political and Congressional Strategy Officer, Annie Russo, joins the podcast in preparation for the new U.S administration and Congress. Hear from Annie as she discusses what this means for the aviation industry.

This dynamic episode features the World Business Partners and Associates board at ACI-NA. The episode starts with Veronica Wynn breaking down the different ACI-NA memberships. Then, our WBP Board, Lynn Gordon, Michael Hotaling, and Solomon Wong, to discuss the role of YPs, how they got involved with aviation, and the annual conference. Veronica S. Wynn, Managing Director, Member Services and Executive Affairs Lynn Gordon, Chair, Vice President of Business Development at Arconas Corporation Michael Hotaling, Immediate Past Chair, CEO of C&S Companies For more information on ACI-NA, visit https://airportscouncil.org/.

Episode 2 dives into conversations with some of our industry leaders, Kevin Dolliole, Chair of ACI-NA and Director of Aviation at Louis Armstrong New Orleans International Airport and Monette Pasher, President of Canadian Airports Council. Through this dynamic episode, we learn about their paths into aviation and their goals for the industry moving forward. ACI-NA also has some interesting events coming up. Head to airportscouncil.org to learn more!

Please enjoy the first episode of the Voices of Airports, podcast by ACI-NA. In this episode we cover all things Annual Conference and Exhibition. From conference sessions, exhibit hall, and all the way to the closing night evet. Hear from Kevin Burke, President and CEO of ACI-NA, Celeste Newman, Manager of Conferences, and Tory Richardson, President and CEO of GRR, about their tips and tricks for Grand Rapids.