High Street Matters

Pubs Yes Retailers No - Why the Government's High Street Response Misses The MarkIn this episode of High Street Matters, the team responds to the Government's January 2026 announcement giving pubs 15% business rates relief while excluding independent retailers entirely.Host Jeff Moody is joined by Andrew Goodacre, CEO of Bira, and John Jones, managing partner of Philip Morrison Sons department store in Hereford, to examine why this policy has been called "fundamentally misdirected".The episode reveals that only 32% of pubs are actually on high streets, raising questions about a policy supposedly designed to support communities and town centres. Andrew explains how business rates relief originally covered retail, hospitality and leisure together, recognising they share the same challenges.John shares the reality of running an independent store, facing the same cost pressures as pubs plus the additional burden of retail crime. The discussion explores why retailers can't invest without long-term certainty, and examines research from Southampton University showing voters rank high streets as their third most important local issue.An honest conversation about policy that doesn't match the government's rhetoric about supporting high streets.Subscribe now so you don't miss future episodes tackling themes like accessibility, retail crime, and many more high street matters! Hear something you want to follow up on? Listener enquiries can be sent to info@bira.co.uk. For more on Bira's mission supporting Britain's independent retailers, visit www.bira.co.uk. To see the full High Street Matters series visit our podcast resource page.

Smart Retail Revolution - How AI is Levelling the Playing Field for Independent RetailersMany think AI is only for big chains with massive budgets and technical teams. But the truth is, AI tools are now accessible, affordable, and could be the key to helping small retailers compete more effectively than ever before.In this episode, host Claire Leigh is joined by Andrew Goodacre, CEO of Bira, Melissa Minkow, Global Director of Retail Strategy and Insights at CI&T, and Thomas Akintan, co-founder of Avalon Insights, to explore what AI actually means for independent retailers in practical terms.Discover striking new research showing that 61% of consumers use AI tools when shopping, yet 68% can't name a single retailer delivering a memorable AI experience - revealing a major opportunity for independents who get it right.Learn where to start with AI, which free tools can make an immediate difference, and how to use technology to augment your business without losing the personal touch that sets you apart. From creating social media content to analysing customer feedback, the experts share practical, actionable advice you can implement this week.Whether you're excited about AI or feeling overwhelmed, this episode will help you understand how accessible technology can help you work smarter, reach new customers, and compete with the big players - without needing a computer science degree or breaking the bank.Subscribe now so you don't miss future episodes tackling themes like accessibility, retail crime, and many more high street matters! Hear something you want to follow up on? Listener enquiries can be sent to info@bira.co.uk. For more on Bira's mission supporting Britain's independent retailers, visit https://www.bira.co.uk. To see the full High Street Matters series visit our podcast resource page at https://bira.co.uk/resources/podcast/

In this special Budget reaction episode, recorded shortly after the Chancellor's Autumn Statement, Andrew Goodacre and John Jones from Philip Morris & Son examine what the Government's promised "transformation" really means for independent retailers.They discuss business rates increases of up to 45%, the four-year delay in closing the low-value import loophole, rising National Living Wage costs, and why John believes there's nothing in this Budget that drives the growth independent retailers desperately need.A frank assessment of the gap between what was promised and the harsh reality facing Britain's high streets.Subscribe now so you don't miss future episodes tackling themes like accessibility, retail crime, and many more high street matters!Hear something you want to follow up on? Listener enquiries can be sent to info@bira.co.uk.For more on Bira's mission supporting Britain's independent retailers, visit www.bira.co.uk.To see the full High Street Matters series visit our podcast resource page.

In this episode of High Street Matters, we tackle a subject that many independent retailers think doesn't apply to them: cyber security. The harsh reality is that small businesses are increasingly being targeted by cyber criminals, and the "it won't happen to me" mentality can be dangerously costly. Host Jeff Moody is joined by Andrew Goodacre, CEO of Bira, who discusses why independent retailers often have their heads in the sand about cyber threats. Melissa Minkow, Director of Retail Strategy at CI&T and retail futurist, shares alarming statistics revealing that 61% of small and medium businesses were targeted by cyber attacks in 2021, and explains the most common threats facing retailers today. We also hear from Andrew Maben of Kevin's Schoolwear in London, a Bira member who experienced a DDoS attack firsthand. Andrew shares his story of discovering his website had been compromised, the two-week disruption it caused, and his biggest realisations about vulnerability. The episode provides practical, actionable advice on protecting your business without breaking the bank, from implementing multi-factor authentication to creating crisis management plans. Because when it comes to cyber security, no business is too small to be a target—or to take action.Subscribe now so you don't miss future episodes tackling themes like accessibility, retail crime, and many more high street matters!Hear something you want to follow up on? Listener enquiries can be sent to info@bira.co.uk.For more on Bira's mission supporting Britain's independent retailers, visit www.bira.co.uk.To see the full High Street Matters series visit our podcast resource page.

High Street Matters (S2E1) Building Trust - Why Customer Reviews Matter.Worried about negative reviews damaging your business? Think again. In this episode, discover how you can turn customer feedback into your secret weapon for growth. Host Claire Leigh speaks with Alicia Skubick, Chief Customer Officer at Trustpilot, and Andrew Goodacre, CEO of Bira, about why embracing reviews - good and bad - can transform your business. Learn how one wedding dress shop increased sales by 50% after acting on customer feedback, and how a hardware store launched a profitable new service based on a negative review. You'll discover practical tips on encouraging reviews, responding to criticism professionally, and using feedback to spot blind spots in your business. Plus, find out why 80% of consumers are influenced by reviews and how authentic responses build stronger customer relationships than perfect ratings. Don't fear the feedback - use it to build a better business.Subscribe now to have this podcast sent directly to your podcast platform. Then get ready for future episodes tackling themes like accessibility, retail crime, and many more high street matters!Hear something you want to follow up on? Listener enquiries can be sent to info@bira.co.uk.For more on Bira's mission supporting Britain's independent retailers, visit www.bira.co.uk.To see the full High Street Matters series visit our podcast resource page.

High Street Matters: Rights and Risks - The Employment Challenge Facing Britain's High Streets Independent retailers are bracing for what employment law experts are calling a "tectonic shift" in workplace regulations. In this crucial episode of High Street Matters, journalist Steve Dyson explores the sweeping changes set to affect nine million employees and transform how small businesses operate. Gerry O'Hare, Legal Director at Worknest, warns of "generational changes" including day one dismissal rights, statutory sick pay from day one, and enhanced harassment prevention duties. Meanwhile, John Jones from Philip Morris & Son in Hereford shares the frontline reality of these reforms, explaining how they threaten business viability for retailers already struggling with rising costs. The panel tackles specific questions raised by Bira members about everything from probationary periods to flexible working requests and zero hours contracts, providing practical guidance on navigating these complex changes. Bira CEO Andrew Goodacre reveals the association's efforts to influence government policy and urges retailers to engage with their local MPs before it's too late. With most changes taking effect in 2026, this episode provides essential insights into what's coming and how businesses can prepare. Discover the practical implications, timeline, and survival strategies every independent retailer needs to know. Subscribe now to have this podcast sent directly to your podcast platform. Then get ready for future episodes tackling themes like accessibility, retail crime, and many more high street matters! Hear something you want to follow up on? Listener enquiries can be sent to info@bira.co.uk. For more on Bira's mission supporting Britain's independent retailers, visit www.bira.co.uk. To see the full High Street Matters series visit our podcast resource page.

High Street Matters: Beyond Cars - Creating Vibrant High Streets Through Low Traffic Neighbourhoods Are low traffic neighbourhoods killing local businesses, or breathing new life into our high streets? This episode of High Street Matters explores how reducing vehicle traffic is transforming shopping districts across Britain. Host Steve Dyson interviews Natalie Lindsay from London's Wandsworth Bridge Road Association about their journey to reclaim a busy main road as a thriving high street. Their annual street fair now attracts 20,000 visitors, proving that people-friendly spaces can increase footfall. In Birmingham's trendy Kings Heath suburb, Henry Poultney explains how pedestrianising York Road transformed his Grace and James wine and cheese shop into a bustling café destination. With outdoor seating and a continental atmosphere, his business has shifted from 50% retail to 75% hospitality. The episode also features Bira CEO Andrew Goodacre, who emphasises the importance of including local businesses in planning decisions, noting that "when we think about high streets we want places where people can have a sense of freedom." Essential listening for independent retailers, local authorities and community groups looking to revitalise their high streets by putting people before cars. Subscribe now to have this podcast sent directly to your podcast platform. Then get ready for future episodes tackling themes like accessibility, retail crime, and much more high street matters! Hear something you want to follow up on? Listener enquiries can be sent to info@bira.co.uk. For more on Bira's mission supporting Britain's independent retailers, visit www.bira.co.uk. To see the full High Street Matters series visit our podcast resource page.

Want to make your retail business more sustainable while boosting profits? This episode of High Street Matters reveals how independent retailers are successfully embracing eco-friendly practices without breaking the bank. Host Steve Dyson interviews Victoria Robertshaw, founder of Green Street, about practical ways retailers can reduce costs through sustainability. From LED lighting to returnable packaging schemes, discover how small changes can lead to significant savings. The episode also features Keith Hunt, owner of Our Precious Earth, whose zero-waste shop in Minehead demonstrates how sustainability can drive business success. Learn how simple changes like switching to LED lighting can save hundreds of pounds annually and discover why customers are increasingly choosing retailers who minimise single-use plastics. The episode explores practical solutions for retailers of all sizes, with expert guidance on upcoming recycling legislation and energy-saving techniques. Essential listening for independent retailers looking to reduce their environmental impact while improving their bottom line. Subscribe now to have this podcast sent directly to your podcast platform. Then get ready for future episodes tackling themes like retail crime, accessibility, and much more high street matters! Hear something you want to follow up on? Listener enquiries can be sent to info@bira.co.uk. For more on Bira's mission supporting Britain's independent retailers, visit www.bira.co.uk. To see the full High Street Matters series, including our March episode on exploring retail crime, visit our podcast resource page.

Step inside the mind of shop thieves as leading criminologist Professor Emmeline Taylor and Bira CEO Andrew Goodacre reveal the psychology driving retail crime. From drug-affected persistent offenders to organised criminal gangs, understand why they target independent shops and what can be done to protect businesses. Subscribe now to have this podcast sent directly to your preferred platform. Then get ready for future episodes tackling themes like hazardous substances legislation, the cycle to work scheme and much more high street matters! Hear something you want to follow up on? Listener enquiries can be sent to info@bira.co.uk. For more on Bira's mission supporting Britain's independent retailers, visit www.bira.co.uk. To see the full High Street Matters series, including our March episode on exploring retail crime, visit our podcast resource page.

Ever wondered how many local customers are searching online for products you have in stock? In this episode, discover how high street shops are making their inventory visible to online shoppers in real-time. Host Steve Dyson interviews Nick Brackenbury of Near St about technology that's helping independent retailers compete with online giants. Born from a frustrating search for a light bulb, this system now connects local shops' stock directly to Google, Facebook and Instagram. Jane Taylor shares how a family's 128-year-old hardware store reached six million local searches, bringing customers through their doors daily with phones in hand. The episode explores how the technology works with existing stock systems and discusses costs starting from just £29 per month. Essential listening for independent retailers looking to turn local online searches into store visits. Subscribe now to have this podcast sent directly to your podcast platform. Then get ready for future episodes tackling themes like hazardous substances legislation, the cycle to work scheme and much more high street matters! Hear something you want to follow up on? Listener enquiries can be sent to info@bira.co.uk. For more on Bira's mission supporting Britain's independent retailers, visit www.bira.co.uk.

In this episode of High Street Matters we discuss ways small independent retailers can utilise AI to help them promote their business on social media. AI (or Artificial Intelligence) is the buzzword of the moment, but how can small businesses us AI to benefit them?  Are there cost effective solutions?  Can AI actually be easy to use? Listen to find the answers to all these questions can be “Yes”! Find out how Bira is working with AI to help provide a service that helps independent traders to increase their profile, to increase customer footfall and improve revenues. Steve Dyson talks with Polly Barnfield about Maybe's AI solutions, and Melanie Beard, co-owner of Best Health Food Shop and Bira member about how she’s seeing huge success from using Maybe AI to help with her business's social media promotion. Subscribe now to have this podcast sent directly to your podcast platform. Then get ready for future episodes tackling themes like hazardous substances legislation, the cycle to work scheme and much more high street matters! Hear something you want to follow up on? Listener enquiries can be sent to info@bira.co.uk. For more on Bira's mission supporting Britain's independent retailers, visit www.bira.co.uk. For more information about Facewatch, visit the Bira website

In this latest episode of High Street Matters by Bira, we dive into the pressing concerns of independent traders across the country.  What do these small businesses need from the new Labour Government now they are in power?  Join us as we explore the critical issues they face, from taxes, national insurance rates, and business rates to the complexities of regulations. We’ll also cover the challenges related to energy contracts and real estate. Hear first-hand from indie retailers about their struggles and the specific actions they want their MPs to take. This Election Special offers a comprehensive look at what the high street truly needs to thrive.  Don’t miss it! Subscribe now to have this podcast sent directly to your podcast platform. Then get ready for future episodes tackling themes like hazardous substances legislation, the cycle to work scheme and many more high street matters! Hear something you want to follow up on? Listener enquiries can be sent to info@bira.co.uk. For more on Bira's mission supporting Britain's independent retailers, visit www.bira.co.uk.

High Street Matters: Accessibility - Unlocking The High Street   This podcast from Bira explores how prioritising accessibility can unlock new opportunities for independent retailers on the high street. This episode delves into the commercial benefits of creating a more inclusive shopping experience.   Featuring insights from industry experts including Bira CEO Andrew Goodacre, the podcast examines common barriers to accessibility and provides affordable solutions retailers can implement.  Mr Goodacre said: "Indie traders want to be accessible, but often see steps taken that put up unintended barriers like removing parking without improving public transport access." You'll also hear from Tony Elvin, General Manager of Touchwood Shopping Centre, on how embracing accessibility drove measurable success. He said that "small changes like turning a counter" allowed wheelchair users to properly access one indie shop, increasing business. The podcast highlights the economic incentive too. Ailsa Forbes of the International Longevity Centre UK who shares that "by 2040, older households could spend 63p of every £1" and stresses "it makes commercial sense" to create a positive, accessible experience that turns customers into loyal repeaters".   Hosted by journalist Steve Dyson, the episode guides affordable ways indies can enhance accessibility within their premises, while underscoring the moral, social and financial payoffs of inclusivity. Whether through improving mobility access, creating a welcoming atmosphere, or rethinking product placements to making sure that people have common barriers to accessibility and affordable solutions to parking and reaching the high street, this podcast arms retailers with the keys to unlocking the full potential of the high street for all. Subscribe now to have this podcast sent directly to your podcast platform. Then get ready for future episodes tackling themes like hazardous substances legislation, the cycle to work scheme and many more high street matters! Hear something you want to follow up on? Listener enquiries can be sent to info@bira.co.uk. For more on Bira's mission supporting Britain's independent retailers, visit www.bira.co.uk.

Bira's "High Street Matters" Kicks Off with Retail Crime Episode The premiere Podcast of "High Street Matters" tackles the escalating retail crime crisis plaguing Britain's high streets. Hosted by journalist Steve Dyson, this hard-hitting first installment lays bare the shocking realities independent retailers are facing within the UK. Listeners can hear the startling statistics from Bira's 2024 Crime Survey, revealing 35.5% of shopkeepers experienced verbal abuse - with a concerning 66% not reporting it to police. The data gets worse, with 7.95% subjected to physical violence like threats with weapons, and 70% chose not to alert authorities. Bira CEO Andrew Goodacre unpacks these staggering figures and why resolute action must be taken to protect retailers and their staff. A Cambridgeshire trader also shares his first-hand account of brazen thefts targeting his DIY shop, including posting images of culprits online in a bid to identify them. The episode explores potential solutions too. Liam Ardern from FaceWatch offers insights into facial recognition technology that could help deter criminals and aid prosecutions when incidents do occur. Whether you're a shopkeeper who has been a victim of abuse, threats or criminal behavior or want to get ahead of the issue, this is a must-listen episode. It exposes the extent of the crime wave impacting independents and provides guidance on reporting, prevention tactics and emerging tech that could turn the tide. Subscribe now to have this podcast sent directly to your podcast platform. Then get ready for future episodes tackling themes like hazardous substances legislation, the cycle to work scheme and much more high street matters! Hear something you want to follow up on? Listener enquiries can be sent to info@bira.co.uk. For more on Bira's mission supporting Britain's independent retailers, visit www.bira.co.uk. For more information about Facewatch, visit the Bira website

Welcome to ‘High Street Matters’, a podcast from Bira, the British Independent Retailers Association. We’ll be talking to a cross section of our members from across the UK, from single retail outlets to small chains, and from large department stores to leisure and hospitality. ‘High Street Matters’ will discuss curcial subjects such as consumer trends, relevant government legislation, business rates, parking and staffing, providing top tips to help to help businesses stay ahead of the retail curve.  For more details about Bira visit bira.co.uk