The Brand Marketing Show

Is your eCommerce brand not getting enough traffic or sales, no matter how much you spend on Meta ads? Ad costs keep rising, and the free traffic is drying up. More shoppers now get their answers from Google's AI results and ChatGPT before they ever click through to a website. So how do you make sure your brand is the one being recommended? In this episode of The Brand Marketing Show, Catherine Langman shares what's happened in her own premium skincare brand over the past year. Sales from organic search are up 147% this month. Organic held when she paused Meta ads. And full-price orders are arriving from countries she's never advertised in. She explains how those results are connected, why AI recommendations rarely show up in Shopify or GA4, what decides which products ChatGPT recommends, and five things premium eCommerce brands can focus on now. Book a Brand Growth Strategy Session: https://www.productpreneurmarketing.com/lets-talk Full show notes and sources: productpreneurmarketing.com/episode-341

How do you launch a premium product into a crowded category where nothing much has changed in generations? The hard part isn't making something better. It's convincing customers to swap a habit they've had for years for something they don't yet understand. Camilla Hasloch, founder of SunGods, shares what it takes to bring a circular bed linen and bath sheet brand to market. We cover the founder story, the Greek myths behind each collection, and why the story behind a product has to do the persuading when the difference can't be seen on the shelf. Book a Brand Growth Strategy Session: https://www.productpreneurmarketing.com Full show notes and sources: https://www.productpreneurmarketing.com/episode-340/

Do you really know who your best customers are, or just the ones who comment? Customers have gone quiet on social media. They scroll, lurk and share what they love in private messages, while their feeds fill up with brand content, AI posts and bots. So more premium brands are asking AI to describe their customer instead. The research on that shortcut isn't flattering. In this episode of The Brand Marketing Show, Cath Langman explains why AI can't have a human experience, and why it's still one of the most powerful tools a premium brand has for understanding its customers. She covers what the research says about AI customer personas and synthetic survey respondents, how Meta's AI creative enhancements broke Meta's own rules, a real Indagare customer survey response, and how she used AI to combine five data sources into a clear picture of Indagare's best customers. She also shares seven guardrails for analysing survey responses with AI and three tests to run on your own brand this week. Book a Brand Growth Strategy Session: https://www.productpreneurmarketing.com/book-a-brand-growth-strategy-session/ Full show notes and sources: productpreneurmarketing.com/episode-339/ AI customer research, customer research for eCommerce, analyse survey responses with AI, synthetic respondents, AI customer personas, premium buyers, premium brand marketing, eCommerce marketing Australia, Meta ads, customer insights, trust fatigue, The Brand Marketing Show    

Klaviyo flows make up just over 5% of the emails brands send, but they bring in around 41% of the email revenue. So why are they so often broken, boring or switched off? In this episode, Catherine Langman from Productpreneur Marketing goes through the five best Klaviyo flows for premium eCommerce brands. She covers why each one earns, the order they matter in, and what most brands get wrong in every one of them. You'll hear: - Why "I don't know what to put in them" is still the biggest email problem founders face - The two faults we find in almost every email audit - Why flows should be the spine of your email strategy, not an afterthought - How one client clears a 10x MER every month, with help from their flows - Why the second purchase matters so much, and why timing it within 60 to 90 days helps with cash flow - What a coffee machine taught Catherine about post-purchase loyalty     Book a Brand Growth Strategy Session: https://www.productpreneurmarketing.com/lets-talk  Full show notes and resources: https://www.productpreneurmarketing.com/episode-338 Resources mentioned: Klaviyo 2026 email benchmarks: https://www.klaviyo.com/products/email-marketing/benchmarks Kantar on brand loyalty: https://www.kantar.com/inspiration/brands/modern-marketing-dilemmas-is-it-still-ok-to-talk-about-brand-loyalty Tags: Klaviyo flows, best Klaviyo flows, Klaviyo email marketing, eCommerce email marketing, email automation, welcome series, abandoned cart email, post-purchase email, replenishment email, premium brand marketing, Shopify email marketing

Is SEO still sitting in your eCommerce brand's "later, when I have time" basket?  While it's been waiting, the rules have changed. Your customers are now having long conversations with Google's AI before they buy – and it answers the general questions without sending them to your website. In this episode of The Brand Marketing Show, Cath Langman explains how AI search has changed what belongs in an SEO content plan for premium brands. She shares four steps for deciding which topics make the cut, including the best friend test – and why the brands that get recommended will be the ones who know their customer like their best friend. Book a Brand Growth Strategy Session: https://www.productpreneurmarketing.com/book-a-brand-growth-strategy-session/ Full show notes: https://www.productpreneurmarketing.com/episode-337/   Tags: SEO content planning, AI search, Google AI Mode, eCommerce SEO, content plan, premium brands, search everywhere optimisation, AI SEO, content strategy, know your customer, Brand Marketing Show