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© 2026 As the Drum Turns
Description
How a backyard dream turned into a ready-mix business. Each week, join Jeff Hollingshead, CEO of SRM Concrete, as he shares stories of values, hard work, and SRM's commitment to service.
318 Episodes
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In this episode of As the Drum Turns, Jeff & Lora begin discussing SRM's recent Great Place To Work certification and what the results of the survey tell us about our company's culture.
In this episode of As the Drum Turns, Lora is joined by Mike Hollingshead and Tim Langelier to discuss what good service means for our cement and aggregate divisions and the importance of picking up the phone every time it rings.
On this episode of As the Drum Turns, Jeff and Lora discuss the team’s commitment to constant improvement, always looking for ways to refine operations and better support the people they serve.
In this episode of As the Drum Turns, Jeff & Tim cover the fourth and final service principle from The Fred Factor by Mark Sanborn and discuss the act of gradual improvement.
In this episode of As the Drum Turns, Jeff & Tim cover the third service principle from The Fred Factor by Mark Sanborn and discuss how we can create value in everyday interactions with our customers.
In this episode of As the Drum Turns, Jeff & Lora continue covering The Fred Factor by Mark Sanborn and discuss the importance of relationships with customers and how it is essential for quality service.
In this episode of As the Drum Turns, Jeff & Lora begin covering The Fred Factor by Mark Sanborn and how everyone at SRM– from operators and dispatchers to mechanics and loader operators can make a difference for our customers.
In this episode of As the Drum Turns, Jeff & Lora recap the 2026 Leadership Conference in Nashville, Tennessee, discuss this year's main focus of SERVICE and how we reach the root of problems instead of constantly correcting the same issues.
In this episode of As the Drum Turns, Jeff & Lora discuss the excitement of SRM's upcoming leadership conference, provide their Super Bowl predictions, and cover the great returns of doing more than you're asked to do.
In this episode of As the Drum Turns, Jeff & Lora discuss new developments in our training program and how consistency in the way we hire, train, and retain is crucial for longevity.
In this episode of As the Drum Turns, Jeff & Lora talk about the risk and reward of "getting in the arena" and how our company was built by leaving it all on the field every day.
In this episode of As the Drum Turns, Jeff and Lora announce the opening of a new plant in Georgia, named a new GM, and discuss why the way we communicate matters more than the words spoken.
In this episode of As the Drum Turns, Jeff & Lora welcome SRM's 24th state and discuss how operating a business transparently builds trust and loyalty among team members.
In this episode of As the Drum Turns, Jeff & Lora discuss drawing inspiration from Indiana's Coach Cignetti and turning it up in 2026 by putting the right people in the right spots.
In this episode of As the Drum Turns, Jeff & Lora recap 2025 by sharing the major stats and stories from the past year while beginning to cast a vision for the upcoming year.
In this episode of As the Drum Turns, Jeff & Lora discuss the idea that excellence in our work is an overflow of the state of the other aspects of our lives, and how self-improvement starts from within.
In this episode of As the Drum Turns, Jeff & Lora talk about a freezing night pour in Cleveland, Ohio, the small things that added up to cause issues, and showing people what "good" looks like.
In this episode of As the Drum Turns, Jeff & Lora talk about the ripple effect of simply taking a customer's order, the true cost of a poor customer service experience, and what we can do to fix it.
In this episode of As the Drum Turns, Jeff & Lora answer your questions! From open-door policies to ghost orders, vacation days, and expanded family days, this episode covers a wide variety of topics.
In this episode of As the Drum Turns, Jeff & Lora cover one of Nick Saban's Five Enemies of Greatness: Entitlement, and how past success can allow entitlement to creep in.
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