Add To Cart: Australia’s eCommerce Show

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The Cart Is the Most Neglected Page in Ecommerce. A Deep Dive with Sylvie Wilson | #664

2026-09-2001:01:41

We've drilled into every corner of ecommerce on the show, but never the cart. Sylvie Wilson is here to fix that. After running two ecommerce businesses of her own, she built Unicorn Cart to solve a gift-with-purchase headache, and it's now used by 400+ brands. Her core message: the cart is the billboard everyone's neglecting, and it's a real part of your CRO strategy, not just a step to checkout. She's clear she's not here to sell Unicorn, just to share tactics and real A/B test data. In this...

How to Know What a New Customer Is Worth Over Time | #663

2026-09-1721:18

We're all racing to acquire new customers. But how do you know what a new customer is actually worth, not just on the first purchase, but over time? This Playbook is anchored by Rob Ward, who bootstrapped Quad Lock to a $500 million exit and built a framework for exactly this: the three gates for new customer acquisition. The best part is that not every gate has to be green. In this playbook, we cover three things ecommerce operators need to know about what a new customer is worth: Split new ...

Passionate About Pee and Poo. Norm Douglas Sells What People Wish They Didn't Have to Buy | #662

2026-09-1354:22

Conni sells the product most people wish they didn't have to buy. Norm Douglas is CEO of Australia's leading reusable incontinence brand, and his own website leads with "we're passionate about pee and poo." This is one of the most fascinating businesses in Australian ecommerce, a privately owned, profitable brand thriving in a category most marketers would never touch. In this episode: Sell a taboo category with dignity and plain language, not innuendoOwn your data, why Norm stays custom-buil...

How to Raise Prices Without Losing Customers | #661

2026-09-1017:22

Raising prices is one of the biggest levers for profit, and the one we fight ourselves hardest on. Every ecommerce business is carrying costs it wasn't two years ago, and if you're not passing them on, your margin shrinks every day. Here's the thing the archive keeps proving: the cost itself rarely upsets customers. Being surprised by it does. When the Australia Post fuel surcharge hit, Seed & Sprout's Rebecca Williams already had the scenarios written, and chose to be completely upfront ...

Publish 50 Ads a Week. Cuttable's Sam Kroonenburg on Winning Meta | #660

2026-09-0654:22

Sam Kroonenburg sold his last company, A Cloud Guru, to Pluralsight for just over $2 billion. Now he's back with Cuttable, an AI ad-creative platform, and Nathan's been using it for months on a client account. This is the behind-the-scenes on how it works, and the counterintuitive truth about winning on Meta: it's a volume game. You can't pick the winning ad up front, and neither can Meta, so the only lever you control is how many shots on goal you take. In this episode: Winning Meta is a vol...

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Add To Cart: Australia’s eCommerce Show