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The Payments Experts Podcast
94 Episodes
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Banks don’t close accounts for sport; they close accounts when risk stories don’t add up. James Huber, managing partner of Global Legal Law Firm, sits down with Adam Carlson from SOAR Payments (https://na2.hubs.ly/H033tL00) to unpack what “high risk” really means in 2026, why peptides became the latest MATCH magnet, and how card‑brand programs like VAMP are changing sponsor bank behavior. If you’ve ever dealt with a surprise PayFac shutdown, frozen funds, or a sudden document request, t...
Visit our guests DealHub 360 here: https://na2.hubs.ly/H030plB0 Tired of chasing documents and updates across spreadsheets, inboxes, and shared drives? We bring together the creators of DealHub 360, Deepika Shahani and Paul Manley, to show how a centralized loan origination portal helps ISOs, lenders, and equipment vendors move faster, stay compliant, and reduce risk without adding headcount. Paul Manley shares two decades of payments and architecture experience—from ACH roots to internatio...
Payments leaders love to say risk is everywhere, but most teams still chase it with spreadsheets, screenshots, and crossed fingers. Our conversation with Noah Fitzgerald of Qredible (visit Qredible: https://na2.hubs.ly/H02-3Md0) cuts through the haze. Our guest traces a path from pre-internet POS software to big-processor leadership and into startups that zero in on the same unsolved pain: compliance takes too long, costs too much, and fails too often at scale. The core idea is simple ...
The CPayO Mindset: Turning Payments From Cost Center Into Competitive Edge. Three percent can quietly devour fifteen percent of your profit. In this episode, we strip payments down to the levers that actually move margin: rails, contracts, tokens, data rights, and operational control. With Viktoria Soltesz of the Soltesz Institute (https://na2.hubs.ly/H02Y1Cv0), author of The CPayO: Chief Payment Officer — the role that doesn’t exist (but should), we reframe “processing fees” as an executive...
The conversation opens on a blunt question: can a solo agent or a small team still build something meaningful in payments, or is the market a race to zero? Frank Pagano of VizyPay (https://www.vizypay.com/) doesn’t flinch. He argues it’s still doable, but only if you control the customer journey and make hard, long-term decisions that trade fast cash for durable value. His path into payments began with curiosity and proximity—meeting a neighbor, seeing success up close, and challenging the as...
The CPayO: Making Payments a First-Class Function (with Viktoria Soltesz) Payments isn’t a line item. It’s the circulatory system of your business. In this episode, we sit down with Viktoria Soltesz (https://www.solteszinstitute.com/), author of The CPayO: Chief Payment Officer — the role that doesn’t exist (but should), to map why every serious merchant, ISO, PayFac, or ISV needs an executive who owns payments end-to-end: banking, risk, data, UX, contracts, and compliance. We move from first...
Banking Meets Payments: Capital, AI Reality Checks, and the Tokenized-Deposit Shakeup Hosted by Leo Arzumanyan and Jeremy Stock. Special guest: Adam T. Hark, Managing Member, Wellesley Hills Financial (https://www.wellesleyhillsfinancial.com/). Payments isn’t just rails and rates anymore; it’s capital, contracts, and data that decide who scales and who stalls. In this candid, operator-level conversation, Adam Hark maps the real terrain for ISOs, PayFacs, acquirers, and ISVs: how residual st...
Stopping Deepfake Fraud: Identity at the Exact Moment Money Moves A familiar voice on Zoom. A “known” face on video. A routine request that moves millions. Today’s most dangerous attacks look like business as usual—until the funds are gone. With guest Peter Segerstrom (Traceless) and host Christopher Dryden, Esq., The Payments Experts Podcast tears into how AI has supercharged social engineering—and what payments teams can do about it right now. Why this matters to payments & fint...
ADA, Chatbots, and Compliance-as-a-Feature: Turning Lawsuit Traps into Portfolio Stickiness (with Michael Williams, Clym (https://www.clym.io/) Cash is disappearing, card rails rule, and “set it and forget it” legal copy is now a liability. In this fast, no-B.S. episode, James Huber and Jeremy Stock sit down with Michael Williams, co-founder of Clym, to unpack the lawsuit vectors quietly hitting merchant websites: ADA accessibility claims, “chatbot wiretapping” suits, and a maze of state pri...
The payments world didn’t just change—it rewired who holds the power. Christopher Dryden, Founding and Managing Partner of Global Legal Law Firm, sits down with Darrin Ginsberg of Super G Capital (https://www.supergcapital.com/) to chart the path from door-to-door ISO sales to e commerce gateways and the rise of embedded payments. Darrin shares how he built one of CSI’s largest offices, why e commerce distribution beat terminal leases, and what he learned buying 50+ portfolios before turning ...
The payments game has changed, and winging it is no longer an option. James Huber and Jeremy Stock sit down with Maurice Griefer of MyCPO (https://www.getmycpo.com/) to unpack what it takes to scale a high-risk ecommerce brand without getting crushed by chargebacks, caps, and the new Visa VAMP rules. From the wild energy of early ISO call centers to today’s distributed agent networks, the throughline is clear: honest setup, realistic limits, and proactive dispute prevention beat short-term ha...
Imagine being barred from accepting cards overnight—and no one will tell you why. That’s the reality for many merchants placed on MasterCard’s MATCH list, a risk registry that can sink a business while support teams stay silent. We brought managing partner James Huber and senior associate Bryce Vandemore into the studio to unpack what really moves the needle: skipping the endless email chains and going straight to a well-drafted complaint that forces banks and processors to respond. We take ...
Social Engineering Beats Your Stack: Fix Identity or Get Breached A single phone call to a help desk shouldn’t sink a global brand—yet it happens. We dig into how social engineering bypasses expensive tools, why identity verification matters at the exact human moments work gets done, and how to measure cyber risk before it becomes tomorrow’s headline. With Peter Segerstrom of Traceless (https://traceless.com/) —a CTO turned advisor who’s audited stacks for acquisitions and built teams from a...
Hemp Ban Fallout: How Policy Whiplash Hits Payments, Portfolios, and Merchants. Hosted by Global Legal Law Firm Managing Partner James Huber and Senior Associate Attorney Bryce Van De Moere A sudden hemp or cannabinoid ban doesn’t just change SKUs—it detonates risk models, freezes reserves, and scrambles underwriting across entire portfolios. In this episode, we unpack how shifting federal–state rules, card-brand policies, and retailer enforcement create a perfect storm for ISOs, PayFa...
From Surcharging To Dual Pricing: How Small Businesses Stay Compliant And Keep Customers Hidden fees at checkout aren’t just frustrating—they’re risky. We dive straight into the real-world mechanics of pricing programs that merchants use to offset card costs and explain why the lines between surcharging, cash discounting, and dual pricing aren’t as blurry as they seem. The rule of thumb is simple: debit changes everything. We break down how debit restrictions affect convenience retail, why st...
Cash Discount ≠ Compliance: Dual Pricing, Debit, and the MATCH Hangover (with Mahdi Hussein, Supersonic POS) (https://supersonicpos.com/) Ever been told “it’s just a cash discount” only to have a secret shopper’s photos tell a different story? This episode strips the buzzwords down to the brass tacks payments professionals actually live with: the legal and operational differences between dual pricing, cash discounting, and surcharging—and why debit sits in its own lane under Durbin whether y...
Taming Chargebacks With Real AI Agentics Too many merchants breathe easy under legacy chargeback ratios, only to be blindsided when their PSP tightens the screws. We sit down with Ben Herut, co-founder at ChargeFlow, (https://www.chargeflow.io/) to unpack the shift toward post-payment risk and why Visa’s VAMP is forcing acquirers and processors to act earlier—and harder—on portfolio-level exposure. If you rely on card rails for growth, this conversation shows how to protect revenue without c...
Surcharging, Dual Pricing, and Debit: The Compliance Traps No One Warns You About Hidden fees, stacked fines, and a maze of rules—merchant pricing isn’t just a line on a receipt, it’s a legal and operational minefield. We dive into the real differences between dual pricing and cash discounting, why debit transactions should not be treated like credit, and how a simple surcharge can trigger state law violations, card brand penalties, and even deceptive practices claims. Along the way, we shar...
Candor Over Clever: How Honesty, Software, and Solid Contracts Build Real Payments Businesses In a market where scripts and “solutions” blur together, candor is the unfair advantage. This episode features JJ Sedor of Paymint Solutions (https://www.paymintinc.com/)—a former construction-business owner turned ISO CEO—who wins by telling the truth, learning faster than rivals, and leading with software that actually fixes merchant problems. Join Christopher Dryden, and Jeremy Stock hosting JJ t...
Fines Without Findings: Surcharging Rules, Real Penalties, and How to Stay Out of the Crosshairs Join Christopher Dryden, Leo Arzumanyan, and Jeremy Stock of Global Legal Law Firm (https://www.globallegallawfirm.com/podcasts/) as they discuss how merchants are getting hit with four- and five-figure “surcharging violations”—and no one will say what actually went wrong. In this episode, our hosts pull back the curtain on the rulebook, the enforcement machine, and the practical fixes that keep ...



