Let's Talk Supply Chain

Welcome back to Blended! It's episode 31, I'm joined by a brand new panel of inspirational professionals and, today, we're talking about education and bias. It's a topic that's close to my heart, with my own educational and career journey. And, it's a topic that has increasingly come under the spotlight recently in light of the labor shortages and trending workplace changes we've seen industry-wide. So now is the perfect time to really explore what's going wrong, or right, with the way we think about education in the workplace. Today, our guests will be diving into education and sharing their own experiences; exploring the hiring practices that often continue to support bias; reflecting on what the next generation are doing and thinking about when it comes to education and their careers; and sharing their words of advice for how organizations can tackle education bias and create more diverse workplaces. IN THIS EPISODE WE DISCUSS:   [00.44] Introductions to our Blended panellists. Rose – CEO and Principal Consultant at The Opening Door Jennifer – Executive Director at TMSA (Transportation Marketing and Sales Association) Stella – Professor at Towson University "Education bias is somebody being treated differently, or unfavorably, based on their educational background, where they went to school and what level of education they have." Rose [02.32] The group give an overview of education bias, and what it means to them. "It was instilled in me from the second I was born: education, education, education… When I finished my degree, I felt that if I wanted to make more money, if I wanted to really excel in the corporate world, I had to have an MBA. And it took me a long time to think deeper about why I felt that way, and if I really needed it to be successful. " Rose [05.09] The panel share their personal experiences, their level of education and how important it has been to their professional career. Sarah's experience of 'only' gaining a high school diploma; then studying at night school, trying different things, and gaining certifications whilst working, in order to boost her professional career Different types of education, eg. degree vs industry certifications, high school vs. higher education Stella's experience of switching fields from her degree to her master's; how a previous employer allowed her flexibility to pursue a PhD; and why she ultimately changed career, from the pharmaceutical industry to academia Stella's experience of opportunity in America versus in India, and her parents encouragement of higher education Rose's experience of being raised with the importance of education, and finally coming to terms with the fact that it might not be as important as she was raised to believe The assumption that additional education equals money and success The cost of education Jennifer's experience of teaching at a community college, and as a parent of a child with ADHD Continued education in the workplace Responsibility "Companies say 'we want to retain more employees, what can we do?' Well, help develop them! Develop them, make them want to stay with you. Sometimes simple questions have simple answers, we just have to take the time." Jennifer [23.14] The group discuss education bias within industry, and the age-old debate of experience vs education. "To be on a tenure track, you typically have to have a PhD. And then once you get into your field, then it becomes rank – are you an assistant professor, associate professor or professor – so you still have a PhD, but rank becomes an issue." Stella Stella's experience working in academia Differing ranks and salaries within the workplace, even with the same level of education Stereotypes and judgements about different types of PhD, eg 'they're just liberal arts' Elitism Ego Affinity bias Importance of diversity "It's hard to acknowledge and recognize your ego… but if we build more self-awareness, we can start to realise when our ego is leading things in the wrong direction, and the more we address that, we would see less bias." Rose [38.57] The panel reflect on what they're seeing in the market around education bias and hiring practices. Job descriptions Expectations The importance of not dismissing people if they don't have the 'perfect' educational background Using technology to pre-filter applications Asking the right questions Role of HR – who is hiring/writing job descriptions? Input from the team who will work with new hires The pace of evolving technology – education getting out of date The structure of a resume How many years' experience equals a degree? What do you actually want out of your career? Self-taught knowledge Power of self-belief "I think we put too much emphasis on education and not experience, but there is a catch 22. Because the requirement for an entry level job is 5 years – that doesn't make sense!" Jennifer [54.13] The group put the spotlight on the next generation, and what they're thinking about when it comes to education and ongoing learning. Need for more authenticity in the workplace Young people building personal brands Exploration of self-employment and entrepreneurship Greater understanding of new technologies Giving people a chance Parents, educational institutions and communities working together   [1.04.57] The panel sums up their thoughts from today's discussion.   RESOURCES AND LINKS MENTIONED:   You can connect with Rose, Jennifer and Stella over on LinkedIn. If you enjoyed this episode and want to hear more, why not check out 328: Blended – Breaking the Class Ceiling, or 265: Blended – DEI in the Workplace – Not Just The Smart Thing To Do, But The Right Thing To Do. Check out our other podcasts HERE.

Today I'm joined by Envase Technologies, a game-changing TMS provider that is on a mission to guide the freight industry into a more sustainable and profitable future. Envase bring together everything you need to gain visibility and control over your operations, expose inefficiency, and de-clutter your system, including industry-leading TMS options to fit your needs, business intelligence, rate management tools, an integrated mobile driver app, and a complete marketplace. Today Larry Cuddy, CEO of Envase Technologies, joins me to chat all about the company; the power of strategic mergers and acquisitions; putting a focus on optimization, as well as visibility; and the importance of industry-wide collaboration.   IN THIS EPISODE WE DISCUSS:   [06.32] An overview of Envase Technologies – what they do and how they help their customers. "Envase is a digital drayage intermodal platform... and we're helping optimize terminals." [07.25] Larry's founder journey, and why he decided to tackle a fragmented market by establishing Envase and taking a proactive approach to mergers and acquisitions. "We all got along as competitors, and now we're all on the same team!" [09.00] Why Larry is passionate about 'getting his hands dirty' in business, and the importance of collaboration. "It gets back to culture… so we lead by example. I would never ask anybody to do anything that I haven't attempted." [10.33] Larry announces some breaking news, and explains the impact it will have on the industry, and Envase customers. "It's so exciting, because nothing has been attempted like this!" [12.16] The landscape of the current market, and Larry's reflections on the key challenges and trends. "There's a real big spotlight on visibility and transparency… but ultimately where everyone wants to get to is optimization, and that's the thing that everybody overlooks." [14.47] Larry's advice for organizations starting their digital transformation journey; how they can identify the available options; and the conversations Envase have with their own clients to discover the best solutions for them. [17.53] The challenges facing Envase's customers, and how Envase can help. "We still fight the fight every day about collaboration… people want to be protective of their data, they don't want to share, they don't want to be friends – so we take a very different approach." [19.27] From collaboration to data, the future for the industry. "We've got air, we've got ocean, we've got LTL, we've got truckload. We've got all these different modes, but nobody shares the same DNA in order to say 'hey, this is how we do this better!'" [21.23] The future for Envase Technologies. "We're never happy with the status quo!" RESOURCES AND LINKS MENTIONED:   Head over to Envase Technologies' website now to find out more and discover how they could help you too. You can also connect with Envase and keep up to date with the latest over on LinkedIn, Facebook, YouTube or Twitter, or you can connect with Larry on LinkedIn. If you enjoyed this episode, and want to hear more from Envase Technologies, check out episode 311 featuring Allen Thomas, Chief Commercial Officer at Envase. Allen told me all about the company and what they do; the importance of digitizing drayage; how simplicity empowers growth; and why the freight industry is vital to the future of the nation. This episode was filmed at Manifest 2023. If you want to hear another fantastic episode filmed at the event, why not check out episode 322, Innovative Asset Tracking Made Easy, with Blackberry Radar. Check out our other podcasts HERE.

Today I'm joined by Nipendo, a forward-thinking software brand that is on a mission to improve how buyers and suppliers work together to combat Source-to-Pay inefficiencies and costs. The Nipendo platform is an intelligent intermediator between buyers and suppliers, using technologies like Robotic Process Automation, Artificial Intelligence and Machine Learning, to streamline interactions and benefit all trading partners. The Nipendo platform is used by cross-vertical medium-sized and large companies across the globe, helping them reduce costs and improve procurement and supply chain efficiencies, as well as supporting their competitive strength. Today Paul Noel, Chief Revenue Officer at Nipendo, joins me to chat all about the company and what they do; their recent acquisition by Amex; changing the game in a flooded SaaS market; helping brands to embrace digital transformation processes; and the importance of bringing buyers and suppliers together in mutually beneficial partnerships.   IN THIS EPISODE WE DISCUSS:   [06.38] How and why Nipendo was founded, and what attracted Paul to the brand. "It was that approach – much more additive than disruptive – that really intrigued me as the new age of spend management." [10.34] An overview of Nipendo – what they do and how they help their customers. [12.55] Buyers: their key challenges, how the Nipendo platform works for them, and the benefits it delivers. [15.02] Suppliers: their unique set of obstacles, and what the Nipendo platform looks like from a seller's perspective. "As buyers get their act together more, it forces more requirements on the suppliers… the big saving for suppliers is having one place where they can work with multiple customers." [17.45] The impact of facilitating buyers and suppliers to work more successfully together, at a business and industry level. "People stop doing tedious things!... The pandemic gave everyone a shot in the arm - people started thinking 'what am I doing that's value add, what am I doing that can be automated?'" [21.15] Paul's thoughts on digitization and what he thinks organizations have been doing wrong, and right. [23.56] What integration and onboarding look like with Nipendo. "The availability of your IT can be a block, but when you've figured that out, the rest of is pretty easy. We're going to do the heavy lifting, because we'll make sure that message is going to flow through whatever pipe you open up, it's just a matter of opening that pipe." [27.44] The ideal client for Nipendo. [29.46] Several case studies showing how Nipendo helped key clients improve efficiency, collaboration and communication, ultimately supporting overall business growth, optimization and cost reduction. [34.06] The future for Nipendo. "2023 you'll see our name out there for a more holistic approach that a mid-market company can use, so they can leverage technology to walk and talk like a big guy, without having to be a big guy." RESOURCES AND LINKS MENTIONED:   Head over to Nipendo's website now to find out more and discover how they could help you too. You can also connect with Nipendo and keep up to date with the latest over on LinkedIn, Facebook or Twitter, or you can connect with Paul on LinkedIn. If you're in the mood for a good read, check out our Women In Supply Chain blog interview with good friend of the show Sarah Scudder - she talks all about how, in the early days of her career, learning that procurement and marketing weren't collaborating led to her breakthrough moment. Check out our other podcasts HERE.

Today I'm joined by Paccurate, a forward-thinking logistics tech brand that is on a mission to make shipping more sustainable for your business, and the planet – all through packing. Paccurate is the only patented cartonization solution that optimizes for transportation costs directly. Designed to save you cost and waste, and deliver impactful efficiency gains, the Paccurate API is fast, flexible and smart. Today James Malley, CEO and co-founder at Paccurate, joins me to chat all about the company: what they do; tackling the challenge of rising fulfilment costs; why right-sizing isn't enough; and making a commitment to sustainable solutions.   IN THIS EPISODE WE DISCUSS:   [05.51] James' career journey and how, and why, he came to co-found Paccurate. [07.12] Some of the key challenges Paccurate customers are facing right now, when it comes to packing, fulfilment and logistics. "The costs associated with fulfilment went up extremely fast during the pandemic, and the problem is that the pandemic has started to wane, but the costs have not slowed down – they keep rising." [08.45] An overview of Paccurate – what they do and how they help their customers. "We help shippers figure out which sized cartons they need to keep in their warehouses and stores, and then we provide a fast API that helps them generate packing plans in real time." [12.15] James explains exactly what cartonization means. [13.08] Common packing mistakes, how Paccurate are different, and some of the benefits that brands can expect when they work with them, from cost savings to risk mitigation. "Typically people try to make the boxes smaller, but you can go further than that – you can optimize the boxes for the journey that they're going to take." [15.57] The Paccurate algorithm, and how it uses AI to model a space and simulate the best solutions. "Everything with packing is really about finding the balance." [17.22] Why sustainability is so important to Paccurate, and how they are helping their customers to meet key ESG goals. "People have to be mindful that there is an emissions cost to paper as well… so we try to put numbers to that for our customers." [19.11] The quick and easy onboarding and implementation process with Paccurate. [20.09] Paccurate's ideal client. [21.02] From taking additional trucks off the road to improving carrier relationships, a closer look at the positive impacts of utilizing Paccurate's cartonization solution. "In the average package, that looks OK if you eyeball it, there's actually a huge amount of potential." [22.53] The future for Paccurate.   RESOURCES AND LINKS MENTIONED:   Head over to Paccurate's website now to find out more and discover how they could help you too. You can also connect with Paccurate and keep up to date with the latest over on LinkedIn or Twitter, or you can connect with James on LinkedIn. If you want to find out more about packaging, why not check out episode 216, Sustainable Packaging Trends, featuring Sarah Scudder, President & CRO at Real Sourcing Network and a superstar in the packaging space, who is helping to change the way we think about how the products we sell, and use, are packaged. She chats all about single vs multi-use plastics, recycling vs reusing, innovations in the packaging space, and the impact more sustainable packaging can have on both businesses and the environment. And if you're thinking about how you can tackle your own sustainability goals, why not read Achieving Sustainability Goals in Supply Chain Delivery, in which FarEye CEO Kushal Nahata talks more about addressing CO2 emissions, and the ripple effects of the COP26 conference on supply chain delivery. Check out our other podcasts HERE.

Today I'm joined by SEKO Logistics, a global, market-leading provider of logistics services who are small enough to care, but big enough to scale, for shippers around the world. SEKO provides complete supply chain solutions, specializing in transportation, logistics, forwarding and warehousing. Powered by their innovative and customizable IT solutions, SEKO provide a seamless flow of information, giving their ever-growing customer base true supply chain visibility. With over 120 offices in 40 countries worldwide, the SEKO model enables customers to benefit from global implementation experience, coupled with vital in-country knowledge and service at the local level. Today Brian Bourke, Chief Growth Officer at SEKO Logistics, joins me to chat all about the company and exactly how they help their customers; supply chain visibility; the importance of customer satisfaction; and the increasing trend for using supply chain as a competitive advantage.   IN THIS EPISODE WE DISCUSS:   [07.30] Brian's career journey, and the huge growth that he's helped to drive at SEKO. "We doubled in a size [within a year]… it's a testament to our investment and expansion in ecommerce, ecommerce logistics, international ecommerce shipping, home delivery and last mile!" [09.29] An overview of SEKO Logistics – what they do and how they help their customers. "Wherever our clients are sourcing from, we can help them bring it into their home market. And, from there, it's all about connecting to ecommerce." [15.31] The exponential growth that SEKO experienced during the pandemic, and what they learned. "It used to be, clients in the same industry followed similar patterns. Well that's no longer the case. Everyone is unique: everyone's implementing different things at different times, launching new sourcing in new countries, slowing down their supply chain, speeding it up… all of these things are happening in real time." [19.53] SEKO Live's easy onboarding and implementation process, and the solutions' ideal customer. "It's a disjointed process. We want to create a seamless, integrated, on-brand and ultimately easy process." [22.15] A case study showing how SEKO Live helped a key customer to identify which vendor was causing the most service issues with their deliveries, so that they could be laser-focused in creating solutions that reduce returns and ultimately save money. "Having agile, nimble, flexible, responsive partners that can help you pivot has been ever more critical." [24.01] From strategic partnerships and acquisitions to the growth of e-commerce, the future for SEKO Logistics. "There's an ecosystem out there, and we should all leverage it… it's so important to partner with, and purchase from, best-in-class providers. Technology is critically important – but you don't need to do it all on your own anymore!" RESOURCES AND LINKS MENTIONED:   Want to dive in a little deeper? Head over to SEKO Logistics' website now to learn more and discover how they could help you. You can also connect with SEKO Logistics and keep up to date with everything they have going on over on LinkedIn, Twitter or Facebook, or you can connect with Brian on LinkedIn. You have your option, so take control of your demand chain today. If you enjoyed this episode, and are interested in learning more about the challenges and opportunities to be found in shipping, why not check out No Bullshipping with Hope White, one of our incredible live shows, that regularly features the key players, and their suppliers, that support both the global and domestic supply chain. And if you're thinking about how ecommerce has changed as we head into 2023, why not listen to 238: Year In Review, featuring journalist and logistics tech expert Eric Johnson - what a year 2022 has been! Check out our other podcasts HERE.

It's the fourth and final episode of our Sifted mini-series! Last week in episode three, I was joined by Caleb Nelson, Chief Growth Officer, to talk all about Sifted's Parcel Audit solution for shippers; how it can identify and recover lost revenue; how the boom in ecommerce has impacted shippers; and the power of strategic automation. And today in episode four, we'll be turning our attention to Sifted's Contract Management Suite. I'm joined by Adam Moulding, Chief Innovation Officer, to talk all about the platform; helping customers to go beyond a one-and-done negotiation mindset; the importance of strengthening business relationships; and the role of innovation in the future of supply chain.   IN THIS EPISODE WE DISCUSS:   [01.43] Some of the big challenges around contract management in the current climate. "Contracts have become even more difficult, there are a lot more vendors… and figuring out all of the supply chain components – contracts, what's active, what discounts are expiring – has become a real challenge for businesses… who's profession isn't supply chain!" [03.29] An overview of Sifted's contract management suite – how it helps its customers, and how it helps to tackle those key challenges. "It's about providing visibility… You need to be looking at your contracts. And you need to be comparing those contracts to your every day shipping profile." [07.06] A closer look at what customers can do within Sifted's contract management suite platform, and the different ways they can hone contracts and optimize their shipping strategies. "How do I know what I should be doing on a daily basis, and how do I measure whether or not I am doing it?" [11.28] An explanation of re-rating, how Sifted's solution allows customers to run re-rating scenarios, and how it empowers them to make confident data-driven decisions. "We're breaking down those variables into easily understandable changes… anybody can go in and play with the numbers and understand 'how does this impact?'" [14.01] A closer look at Sifted's contract monitoring, and how it helps take customers beyond a one-and-done negotiation mindset. "They say that data is the new gold but really, data insights are the most valuable thing." [20.02] The role of innovation in setting businesses up for success now, and in the future; and its importance to the overall future of supply chain. [22.56] A closer look at Sifted's newly launched compliance tool, what it does and how it complements the existing range of Sifted solutions. [25.53] The ideal client for Sifted's contract management suite. [26.58] A case study looking at how Sifted helped a key client find solutions to a huge rise in shipping costs, ultimately helping them to reduce costs whilst increasing business. [32.13] Adam's key takeaways from the mini-series, and his predictions for the industry as we head into 2023. "Businesses and shippers have to be flexible and adaptable – to carrier changes, to market changes, to supply chain blockages and all of the different things that are going to be thrown at them." RESOURCES AND LINKS MENTIONED:   Head over to Sifted's website now to find out more and discover how they could help you too. You can also connect with Sifted and keep up to date with the latest over on LinkedIn, Twitter, Facebook and YouTube, or you can connect with Adam on LinkedIn. If you enjoyed the show, make sure you catch up on any episodes of our Tomorrow's Insights Delivered Today mini-series that you might have missed. Listen to Episode 1, Empowering Confident Decisions, Episode 2, A Shipper's Crystal Ball and Episode 3, Enabling Operational Automation. Check out our other podcasts HERE.

It's episode 15 of Blended: I'm joined by another incredible panel of guests and we're talking about ageism. When it comes to the spectrum of topics in the DEI world, it's not the most talked about, so it's important to open it up, hear what others have to say and learn something new. And that's exactly why we do the show: diving into other people's experiences, leaning into empathy, engaging with new points of view – it's what opens up our minds and makes us all better employees, leaders, entrepreneurs, and people. Today we'll be diving into our guests personal experiences with ageism; why ageism isn't just an issue for the old; ageism's place within the larger context of DEI discussions; and the panel will be sharing their advice for creating more inclusive workplaces.   IN THIS EPISODE WE DISCUSS:   [0.32] Introductions to our Blended panellists. Lisa – Supply Chain Manager at Rapala VMC Corporation Lavinia – Founder and Host of Women in Blockchain Talks Brendan – Founder and CEO at AccidentPlan Leona – Chief Technology Officer at Benefits Data Trust Rebecca – Assistant Director, Vessel Services Division at T&T Salvage LLC "At my dinner table, there's nobody smarter than the oldest teenager and nobody dumber than a boomer!" Brendan [06.02] The guests share their own experiences with ageism, and reflect on why it continues to be an issue within the workplace and society overall. Dynamic between generations How old you look vs how old you are Capability, experience and knowledge The truth behind assumptions The words we use, their implications and reshaping the conversation "I've had people assume that I don't understand how to use something as simple as Facebook. I've built systems more complex than Facebook! …There's an assumption that, if you're of a certain age, you don't understand." Leona [32.14] The panel discuss how we can better support people as they move through their careers, and ensure that at every stage, it's working for everyone. Job shadowing and mentorship Cultural belonging and creating safe spaces Allyship and finding your voice Fear of losing your job Policies and procedures Bias – challenging each other and modelling for others Leadership "How do you develop a culture where speaking up is acceptable? We can educate ourselves and have the right motives, but to put that out into the universe requires courage. And that's the systemic change we need to see, this overwhelming sense of courage to speak for truth." Rebecca [56.42] The group dig deeper into the reasons that ageism is rife throughout society, and how we can move out of a culture of divided workplaces. "Unless you're willing to stand up and support someone else's action, change is very slow and you only see it many years after the damage has been done." Lavinia [1.06.08] The panellists consider ageism alongside other issues within the world of diversity and inclusion, and why we don't talk about it as much as we should. Self-reflection, introspection and challenging our own bias Learned bias Creating two-way conversations and non-toxic dialogues Courage to face push back Self-development [1.15.20] The panelists sum-up their learnings from today's discussion.     RESOURCES AND LINKS MENTIONED:   You can connect with Lisa, Lavinia, Brendan, Leona and Rebecca over on LinkedIn. Check out our other podcasts HERE.  

In today's episode of Women In Supply Chain, I'm joined by Donna Wilczek: innovator, business leader, tech strategist and inventor. Donna is a SaaS technology executive who, over the course of her 20 year career, has worked at major names like IBM and Accenture. As well as currently serving as the senior vice president of product strategy and innovation at Coupa Software and on the board of Optimizely, a digital experience platform, Donna is also an inventor and technology innovator. Today Donna will be talking to us about her career so far; her passion for tech; her innovative spirit and talent for invention; and she'll be sharing her experiences as a woman in the industry, and her words of advice for all of the women following in her footsteps.   SHOW SPONSOR: Apex Logistics are proud to sponsor Let's Talk Supply Chain's Women in Supply Chain podcast and blog series. Our leadership team actively works to empower an industry as diverse as our workforce with a focus on inclusion, and we're passionate about promoting the voices of women leaders to drive visibility around their achievements. Find out more over on the Apex Logistics website.   IN THIS EPISODE WE DISCUSS: [05.35] Donna's background and how her natural curiosity and interest in continuous improvement led her to a career in tech. "I was able to join the field at a really interesting time of change… I loved the notion that we would be creating a new frontier and trying to figure it out." [07.11] How Donna's early career and experiences at IT brands like Accenture and IBM fuelled her curiosity; and how the industry has changed. "When I joined Coupa, the company was fully 100% cloud, and even 10 years ago, that was a very difficult conversation to have with IT organizations!" [09.59] Donna's role as senior vice president of Product Strategy and Innovation at Coupa. "We think 'how would it work, if we were able to do anything!' And that is the most thrilling part of my role. We're not limited by anything, other than our creativity and imagination." [12.07] Why diversity and inclusion is so important in the workplace. "We have a saying at Coupa: 'none of us is as smart as all of us!'" [13.28] How Coupa has changed over the last 10 years, Donna's pride and excitement in playing a part in helping them to scale and go public – and why it's important to get comfortable with being uncomfortable. [16.40] Donna's new role as a board member at Optimizely, a closer look at what they do and the key trends of responsive experimentation and personalization. "Optimizely is a recognition that the customer experience is now a digital experience." [19.07] How Donna came to secure a board position, and her advice for other's looking to explore a similar position. [22.55] Donna's talent for invention, why it's important for her to nurture her creative side and how she supports other's in gaining their own patents and protecting their work. "The patents from my history show that I was able to take something, look at it differently and then do something special with it." [26.25]  Donna's experiences as a woman in the industry, and how she helps to echo minority voices. [30.41] The mentors that have helped to inspire and support Donna throughout her career. [31.26] What the future holds for Donna, and for innovation and collaboration at Coupa. [33.13] Donna's words of advice to all of the women following in her footsteps.   RESOURCES AND LINKS MENTIONED: You can connect with Donna over on LinkedIn or Twitter. Check out our other podcasts HERE.

Beth Hendriks talks about Infios: what they do; intelligent supply chain execution; moving AI from hype to outcomes; & what 2026 will bring for the industry.     IN THIS EPISODE WE DISCUSS:   [03.33] An overview of Beth's 30-plus year career and how she learned to balance it with motherhood. "I'm a mother of six, and that gave me a lot of skills to be effective in my everyday job… To balance challenges, to learn to prioritize, and how to have peace in the midst of chaos." [06.07] An overview of Infios and what they do, and what their recent mergers and acquisitions mean for their customers. "Being data-driven is crucial because, as we get into things like AI, it's only as good as the data that feeds it." "For our customers, the acquisitions translate into broader functionality with less integration complexity, so they benefit from a more connected platform that allows them to align inventory, fulfilment and transportation decisions." [08.57] The ideal customer for Infios. [11.06] From poor visibility and slow decision-making to an inability to coordinate across channels, the common challenges Infios customers experience, and how Infios help to solve them by delivering tighter control over planning and execution through unification. "Customers come to Infios when their operational complexity has outgrown either their existing systems or processes and is starting to impact from a cost, service level or scalability perspective." "They want to run a more agile, efficient, resilient supply chain while keeping pace with ongoing disruption and growth." [14.00] What 'intelligent supply chain execution' means, the benefits, and the impact it's driving for Infios customers. [18.04] How Infios' modular technology helps tackle historical tech stack issues and support quicker testing, flexibility, and transformation. "It ultimately results in a supply chain execution platform that evolves with the business, rather than constraining it, and it supports continuous improvement instead of periodic disruptive overhauls." [22.23] Beth's perspective on AI in the current market, the gap between hype and reality, and how Infios is driving AI with purpose. "Many organizations talk about AI in conceptual terms: 'AI is going to help transform my supply chain'… But, in practice, common challenges like fragmented data, legacy systems and unclear ROI means most are still in early stages of adoption." "Hype around AI hasn't fully materialized into broad operational impact." [27.00] A case study exploring how Infios helped a customer struggling with slow order-to-ship cycles and low inventory visibility by implementing an integrated stack that resulted in 70% fewer back orders, a 20% increase in customer satisfaction, and improved delivery accuracy as well as lowered inventory costs. [30.42] Why Infios believe that the future can be better if we make supply chains better, and their vision for moving toward it. "Supply chains quietly shape almost every aspect of modern life – people that aren't familiar with it don't even realize the impact it has." [34.13] What 2026 is going to bring for the industry, and for Infios. "2026 is going to be a year of practical AI adoption, tighter integration and smarter execution." RESOURCES AND LINKS MENTIONED:   Head over to Infios' website now to find out more and discover how they could help you too. You can also connect with Infios and keep up to date with the latest over on LinkedIn or YouTube, or you can connect with Beth on LinkedIn. Check out our other podcasts HERE.

Kris Orlowski of Amazon Web Services talks about their recent survey and what it reveals about data, trust, decision-making and AI readiness in supply chain.   IN THIS EPISODE WE DISCUSS:   [04.12] An introduction to Kris, his background, and his role at Amazon Web Services. "A good part of my role right now, as we're continuing to innovate, is understanding what supply chain practitioners actually want and need." [05.17] An overview of AWS – who they are, what they do, and how they help their customers. [06.20] An overview of Amazon Web Services' recent industry survey, who they spoke to, and what they were trying to understand. "We were really trying to understand the gap between aspiration and reality – because there's a lot of hype!" [08.12] The challenges businesses are currently facing when it comes to data and decision-making. "85% of supply chain teams take two or more weeks to resolve urgent issues… And it's partly because of the 'data gathering tax.'" [14.14] From engaging in less strategic work to the creation of a risk aversion culture, the business impact of slow and inaccurate decision-making. "When you spend your time firefighting, you're not doing strategic work." "The cost of a delayed decision can exceed the cost of an imperfect one." [17.20] The surprising results revealed by the AWS survey around how supply chain practitioners envision AI as part of their operations, and what the three-step 'execute, adapt, advise' approach could mean for businesses. "Organizations are envisioning AI as an operational partner, not just a tool… An assistant that can work alongside them." [21.21] The 'double barrier phenomenon' organizations see when trying to implement AI, and what those barriers to both adoption and utilization look like. "57% said the top barrier to realizing AI's full potential was a limited understanding of its capabilities, followed by a lack of trust in AI recommendations." "Organizations are buying AI technology, but they're not building AI readiness." [27.17] What businesses are looking for to help them build trust in new technology and AI-powered decision-making. [31.00] How vendors and developers should be thinking about partnership, trust and building the type of AI that businesses are actually looking for. "There's a trust paradox. Organizations want AI that is simultaneously autonomous, but controllable; intelligent, but explainable; proactive, but compliant. The vendors that understand this will build AI that organizations actually use, not just purchase." [35.02] The big opportunities for organizations that are able to make real strides in their decision-making, and how listeners can access the report. [37.36] The survey results that surprised Kris most, and what they might mean for businesses and AI adoption. [41.15] The practical next steps businesses can take to ensure their AI journeys are a success in 2026.   RESOURCES AND LINKS MENTIONED:   Head over to Amazon Web Service's website now to find out more and discover how they could help you too. You can also connect with AWS and keep up to date with the latest over on LinkedIn, Facebook, YouTube, Instagram or X (Twitter), or you can connect with Kris on LinkedIn. If you enjoyed this episode and want to hear more from AWS, check out 489: Time To Swap Your Axe For A Chainsaw: The Power of Agentic AI. Check out our other podcasts HERE.

Saurabh Gupta of GreyOrange talks about how AI is transforming the modern warehouse, the role of partners, & why automation without orchestration underdelivers.    IN THIS EPISODE WE DISCUSS:   [04.33] Saurabh's career journey and what he learned from being involved in software development for iPods and the very first iPhone at Apple. "The most powerful technology is one that works so seamlessly that it's invisible to the user." [09.39] Why Saurabh pivoted from a career in consumer robotics to supply chain and warehouse robotics. "In consumer robotics, we start with the technology first, then figure out what to do with it… And, beyond cleaning the house, not many robots are really changing your life in the home. In supply chain, the value is clear." [11.10] Why GreyOrange shifted from robotics company to an orchestration platform, and the importance of focusing on decision-making systems, not product. "Warehouses need a symphony – robots are the instruments, and orchestration is the conductor." [16.40] Why automation without orchestration underdelivers. [18.47] What AI orchestration actually means for complex, omnichannel warehouses, and the three-question framework to determine if software and systems are actually AI. "AI is not perfect, it's never going to be perfect. But it is going to make our lives better. It's about getting that balance right." [23.47] What hyperintelligence means in real operational terms. [27.23] What the warehouse of the future is going to look like when it comes to robotics, and how AI orchestration is going to help enable it. "It won't be a room full of robots. It will be a living ecosystem." [31.11] The role of system integrators, robot partners, and technology providers in scaling outcomes, and why orchestration platforms need strong partners to deliver real-world results. "We want to give system integrators the intelligence to more confidently predict performance. They should be able to do that before a single piece of hardware is put on the floor." [34.25] How GreyOrange thinks about collaboration and shared accountability and outcomes with their partners. [38.02] What warehouses will expect from AI orchestration platforms in the next few years that they don't expect today, and why they're going to get their 'ChatGPT moment.'   RESOURCES AND LINKS MENTIONED:   Head over to GreyOrange's website now to find out more and discover how they could help you too. You can also connect with GreyOrange and keep up to date with the latest over on LinkedIn or YouTube, or you can connect with Saurabh on LinkedIn. If you enjoyed this episode and want to hear more from GreyOrange, check out 495: Discover Hyper-Intelligent Orchestration, with GreyOrange. Check out our other podcasts HERE.

Lucien Besse of Shippeo talks about navigating supply chain chaos; data quality & continuous improvement; AI; and the keys to visibility project success.   IN THIS EPISODE WE DISCUSS:   [03.38] An introduction to Lucien and the journey that led him to co-found Shippeo. [07.07] The biggest sources of chaos for supply chain teams, and why they need flexibility and visibility. "Supply chain managers need to make hundreds of decisions every day, every hour, every minute – they need to navigate uncertainty every single day, and that hasn't changed… What has really changed is the number of disruptions." [09.28] Why supply chain professionals are 'the calm in the storm,' what even small problems amidst the backdrop of chaos mean for businesses, and how Shippeo help customers with both inbound and outbound challenges. [15.00] The big issues that sit behind supply chain chaos, and why trust in data is crucial. "Visibility is a commodity, everybody needs it. But accurate visibility is not a commodity. The reliability of the information you provide to the customer needs to be correct, and they need to have the ability to take action. Because the end goal is not just to look at an ETA on a platform, it's to take an action." [18.02] The importance of data quality and why it's a continuous improvement project. "When we talk to our customers, we tell the truth. There is work to be done, there's no magic wand. It's continuous improvement." "Visibility is about technology, but also about process and people." [23.47] The importance of honesty and setting clear expectations in communications with customers, and why three-way collaboration between vendors, carriers and customers is key. [28.37] How data issues impact the success of AI, and how Shippeo is leveraging AI for customers. "There are two main pillars when it comes to AI – data quality and automation of manual tasks, and making visibility actionable through workflows." [33.31] What success looks like, how organizations can ensure their visibility projects are a success, and why change management relies on understanding people and their daily habits. [40.13] The two core areas Shippeo will be focusing on in 2026.   RESOURCES AND LINKS MENTIONED:   Head over to Shippeo's website now to find out more and discover how they could help you too. You can also connect with Shippeo and keep up to date with the latest over on LinkedIn, Facebook, Instagram or X (Twitter), or you can connect with Lucien on LinkedIn. If you enjoyed this episode and want to hear more from Shippeo, check out: 494: The Digitization Dilemma: Overcoming Transformation Failures with Shippeo 443: Mastering Visibility: Insights from LogTech Live with Shippeo 486: Revealed – The Number One Way To Make Your Supply Chain Future-Proof 475: Leverage Real-Time Transportation Visibility, with Shippeo Check out our other podcasts HERE.

Andrea Morgan-Vandome of Blue Yonder explores what true end-to-end supply chain transformation looks like amidst unprecedented complexity and disruption.  IN THIS EPISODE WE DISCUSS:   [03.47] An introduction to Andrea and her role, and how Blue Yonder helps their customers. "We bring the physical and digital worlds together, and that's key in supply chain." [06.05] Why end-to-end planning will be crucial in navigating supply chain complexity and disruption in 2026. "When people look to drive transformation, they can sometimes get mired down in the complexity. So how do you drive clarity in outcomes?" [08.19] What true end-to-end supply chain transformation looks like today, and why how we think about transformation has changed. "It's become a lot more practical… and it's the breaking of siloes that allows you to bring it all together." [13.48] Why companies need to see supply chain as a new business enabler, not a cost center; how agile supply chains help facilitate new business initiatives, deliver services and keep promises; and how Blue Yonder is doing this for customers through increased personalization. [18.56] As many companies continue to navigate legacy systems, why a shift from reactive to proactive is essential for competitive advantage and, from AI to your supplier network, the key elements of a modern solution. "If you think about businesses as differentiators, it comes down to speed and precision. And the only way you can do that is by moving from a reactive to a proactive supply chain." [23.44] The businesses leveraging AI within their supply chain to achieve real results, and how Blue Yonder helped a grocer minimize waste whilst improving on-shelf availability to ultimately gain market share. "I'm a firm believer that AI and agents are critical going forward, but it has to be done in a pragmatic way." [28.10] The challenge of inventory amidst omnichannel complexity, how organizations can get it right, and the huge opportunities when they do. [33.50] As companies continue to invest in technology but struggle to achieve true transformation, what differentiates the ones that succeed, and the importance of interoperability and unified data. [39.29] The biggest opportunities in 2026 for businesses that commit to successful transformation, and some of the practical steps they can take to start the new year strong.   RESOURCES AND LINKS MENTIONED:   Head over to Blue Yonder's website now to find out more and discover how they could help you too. You can also connect with Blue Yonder and keep up to date with the latest over on LinkedIn, Instagram, YouTube, Facebook and X (Twitter), or you can connect with Andrea on LinkedIn. If you enjoyed this episode and want to hear more from Andrea or Blue Yonder, check out: 503: Women In Supply Chain™, Andrea Morgan-VanDome 497: Transform Your Returns Management and Delight Customers, with Blue Yonder 434: Synchronize Your Supply Chain Execution, with Blue Yonder 417: Fulfill Your Potential, with Blue Yonder. Check out our other podcasts HERE.

Chris Hamley & Andy Smith of Brecham Group talk about what they do; what makes them different, Precision Supply Chain Operations; & helping you suck less.   IN THIS EPISODE WE DISCUSS:   [03.58] Chris's background and the journey that led him to co-found Brecham Group. "I started out loading trucks!... And it got to a point where I got frustrated trying to broker conversations. People didn't pay attention to details, I found myself translating – and that was the catalyst." [06.04] Andy's  30+ year industry career, and his role at Brecham Group. [08.26] An overview of Brecham Group – who they are, what they do, and how they help their customers. [09.00] The ideal client for Brecham Group. [10.46] What makes Brecham Group's consultants different to traditional strategic supply chain consultants, and how their unique thought process helps customers scale solutions up and down. "We have real-world experience and take a practical approach to problems… We can always get to a consistent outcome, although every problem and solution looks very different." [15.31] Brecham Group's 'Precision Supply Chain Operations,' what that means, and how it applies in the real world. [19.56] Brecham's tagline "suck less," how it was developed, and what it means for customers. "I'm watching people get pulled in a thousand different directions, get yelled at… That sucks. So let's make it suck less tomorrow. How do we do that?... Everyone wants to get better, but nobody knows how." [24.07] How Brecham Group works with clients to determine their problem, identify the disconnect between best practice and reality, and widen everybody's view to help them tackle it with an aligned approach. "We're often approached by senior leadership – "go solve this problem for me" – but they may or may not have a strong understanding of what's happening on the shop floor. So we'll listen, but then we'll go see." [28.07] How Brecham Group use a unique value system to prioritize customer problems, and how they recently helped an organization reduce overall labor spend in their network by 9%. [30.19] Brecham Group's special offer for LTSC listeners. "So much of what we do is education, it's about teaching people how to think a little differently about their problem." [31.43] The biggest trend exciting Brecham Group for 2026. "The most interesting thing is how we use AI in our industry and in the tactical execution of work." RESOURCES AND LINKS MENTIONED:   Head over to Brecham Group's website now to find out more and discover how they could help you too. You can also connect with Brecham and keep up to date with the latest over on LinkedIn, or you can connect with Chris or Andy on LinkedIn. If you enjoyed this episode and want to hear more from Brecham Group, check out their brand new live show Performance Paradox, where operators and engineers talk about turning strategy into execution. Check out our other podcasts HERE.

Scott Jennings of Anaplan talks about retail inventory optimization, planning challenges, AI & how Anaplan enables retailers to sell more and carry less.   [03.37] An introduction to Scott, his background, and experience in the industry. "Siloes are present functionally across different pieces of the business, whether it's merchandise, supply chain or finance. But they're also persistent inside the systems that support those different groups – and that's where it gets tricky." [05.53] An overview of Anaplan and what they do. [06.53] How retail planning has historically worked, and the limitations of that approach. "Retail suffers from siloed planning, disconnected processes and latent decision-making, which leads to buying the wrong inventory and having the wrong inventory at the wrong place at the wrong time, with little ability to adjust based on market feedback." [09.58] Why retail planning is arguably more complex than CPG or consumer goods supply chain planning. "Retail is detail." [12.55] How challenges and limitations have impacted the industry, particularly in light of additional external factors like increasing customer demand. "Getting ahead is important. But being able to react in an agile way, in season, is also extremely important. Retailers have fallen behind because that demand signal is all over the place." [16.14] From data to specificity, the foundations needed for retailers considering AI solutions, and the problem of 'testing fatigue.' "People are sick of testing and learning." [22.25] How retail planning technology will continue to evolve over the next 12 to 24 months. [24.28] Scott's advice for retailers looking to implement AI in their planning and ensure successful implementations. "It starts with the ROI you're looking to drive… If you can't define the ROI: skip it." [28.39] The biggest opportunities for retailers embracing evolving technology and a new approach to retail planning. [30.08] How Anaplan Intelligence and its retail engine enables retailers to harness the power of AI to plan at a granular level not possible before, and the importance of hyper-localization. [33.01] How Anaplan focuses on retail-specific best practices to achieve higher forecast accuracy and boost sell-through rates for their customers, ultimately helping them sell more and carry less. [34.37] What Anaplan is focusing on for 2026.   RESOURCES AND LINKS MENTIONED:   Head over to Anaplan's website now to find out more and discover how they could help you too. You can also connect with Anaplan and keep up to date with the latest over on LinkedIn or YouTube, or you can connect with Scott on LinkedIn. If you enjoyed this episode and want to hear more from Anaplan, listen to Emily Nicholls talk about how integrated business planning helps automotive OEMs navigate EV growth on episode 499: Navigating the EV Revolution, with Anaplan. Check out our other podcasts HERE.

Megan Rudolph talks about her career journey; developing a team through hypergrowth; the challenges & opportunities for parcel in 2026; & finding inspiration.    IN THIS EPISODE WE DISCUSS:   [02.15] An introduction to Megan and Saddle Creek Logistics Services. [03.00] Megan's early career dream of sports journalism, how graduating during the recession led her to take a sales job at UPS, and what she found so fascinating about logistics. "There was a great structure. I worked under multiple female leaders – some of the people that probably don't even know how much they mentored me still impact me today." [05.31] How having the opportunity to wear many different hats helped Megan find her niche, what she learned from her time working for both UPS and DHL, and the experience that led her to discover the power of authenticity. [10.36] A day in Megan's life as the regional senior director of parcel operations at Saddle Creek Logistics Services. "There was an opportunity for me to delegate more, and that was tough for me… But, as the team grew, bringing in people I could trust really got me away from 12 meetings a day, and I got a more balanced workload... My team manages up very well, and I'm thankful for that!" [13.07] How Megan successfully grew her department through 'hypergrowth,' and her advice for other leaders looking to supercharge their own teams in 2026. "One of the best things that served me was hiring a diverse group of people that balanced my skillset. I'm pretty risk averse, data-centric, I want to have all the questions solved before we even hit go. So I needed individuals that were great at solving while in action…. Don't hire people that think like you." [16.00] Megan's perspective on the parcel industry, and the big challenges and opportunities she's thinking about for 2026. "Cost continues to increase year over year, for us and our clients. So the only way to really drive savings is through optimization." [19.26] What Megan loves about the industry. [21.01] Megan's experience as a woman in the industry, how she learned to trust her instincts and speak up, and why she's so passionate about starting conversations and opening up perspectives. [26.17] What being an industry trailblazer means to Megan, and how she's using it to empower others. [28.05] Megan's biggest inspirations in her life and career. [29.56] The future for Megan.   RESOURCES AND LINKS MENTIONED:   You can connect with Megan over on LinkedIn. If you enjoyed this episode and want to hear from more industry trailblazers, check out 503: Women In Supply Chain™, Andrea Morgan-VanDome, 484: Women In Supply Chain™, Saskia Van Gendt or 470: Women In Supply Chain™, Melodie Van Der Baan. Check out our other podcasts HERE.

Jennie Malafarina talks about her career journey; collaboration & community; building businesses; & turning marketing from a cost center into a revenue driver.   IN THIS EPISODE WE DISCUSS:   [02.30] An introduction to Jennie and her businesses Virago Marketing and FR8MVMT. [05.03] Why Jennie pursued a degree in communications, and how having three kids under five during her final year at university led her to a marketing career. "Communication, psychology and marketing all tied together… it's a passion for understanding why people do what they do." [07.55] Why Jennie moved from PR to digital marketing, her passion for tracking and measuring results, and what she loves about agency life. [11.46] How Jennie came to understand the importance of logistics, and how it impacts the consumer. "It's impactful – this industry makes the world go round. If we're not optimizing movement or getting just in time shipments, our shelves are empty and our costs are higher." [12.40] What marketing looks like for supply chain right now, the importance of personal branding, and the biggest changes happening in supply chain marketing, from video to AI. "People don't connect with brands – they connect with people." [17.31] Why organizations need to start thinking about marketing as a revenue driver not a cost center, and why it's crucial to understand your goals and KPIs. [19.40] Why it's so important to break down industry siloes to bring all areas of the community together, and how Jennie is keeping those conversations going through FR8MVMT. [22.34] The new businesses Jennie has in development, and how she achieves her version of balance. "I do the things that light me up!" [26.49] How Jennie's experience as a veteran informs her leadership and gave her the confidence to succeed. "I learned to earn my spot… So, going into my career, I never feared that I was a meek woman that can't talk – I own it." [28.46] The increasing number of women in supply chain, and how we can bring more women into the industry. [30.38] What winning an industry trailblazer award means to Jennie. "It means that I'm doing something meaningful." [31.09] The future for Jennie.   RESOURCES AND LINKS MENTIONED:   You can connect with Jennie over on LinkedIn. If you enjoyed this episode and want to hear from more women in marketing and communications, check out 425: Women In Supply Chain™, Josephine Coombe, 245: Women In Supply Chain™, Marina Mayer or 287: Women In Supply Chain™, Jolene Peixoto. Check out our other podcasts HERE.

Kendra Tanner talks about her career journey; what she's learned about leadership, making an impact on boards and conference stages; & inspiring women.     IN THIS EPISODE WE DISCUSS:   [02.35] An introduction to Kendra and her company, Allstates WorldCargo. [03.40] Kendra's education and how her marriage to her high school sweetheart impacted her career path. "I wanted to get my business finance degree, but I was adamant that I was not taking one more accounting class – so I switched to marketing!" [05.47] How a family connection led Kendra to Consolidated Freightways, and why she stayed for 12 years. "Nobody wakes up and says 'I want to be in logistics.' I wanted to be a dentist!" [09.10] Kendra's experience as a woman, building a career in logistics, in the 90's. "I found the men to be mostly supportive. Consolidated Freightways were great at allowing women to have the same opportunities, but there were less of us – a lot of women didn't show interest in our industry back then. And nor would I, had the opportunity not have presented itself." [11.29] Why Kendra always wanted to make a difference, what she's learned about leadership, and her advice for others. [14.34] Kendra's growth at Allstates WorldCargo, her focus stepping into the President and CEO role in 2020, and her biggest highlights along the way. [17.28] What Kendra is focused on for 2026, and why it's so important to block out industry noise and keep your finger on the pulse of your own business if you want to achieve success. [19.56] Kendra's experience on the Board of Directors at The Airforwarders Association, the impact she wants to make, and why industry collaboration is so important. "You have to get back to your industry. If I have knowledge and can bring value, it's my responsibility to share it. You foster relationships – a lot of my competitors are on the board, but it's a friendly environment." [22.45] Getting more women on industry stages and why pushing yourself to take opportunities, even if you're uncomfortable, is key in paving the way for others. "You have to say yes, you have to have a voice. If you don't, it's never going to change." [26.01] Why sharing stories is crucial to inspiring others and bringing women into the industry. "Starting as a customer service working nights, filing bills of lading and delivery receipts, to president and CEO – that's quite a journey." [28.22] What being an industry trailblazer means to Kendra. [29.42] The future for Kendra.   RESOURCES AND LINKS MENTIONED:   You can connect with Kendra over on LinkedIn. If you enjoyed this episode and want to hear from more industry trailblazers, check out 509: Women In Supply Chain™, Nermine Saad or 433: Women In Supply Chain™, Annie Torikian. Check out our other podcasts HERE.

Nermine Saad talks about her career journey; fostering a culture of learning; moving from Egypt to Canada; mentorship; & the future of digital transformation.     [03.48] What sparked Nermine's interest in logistics, and how it led her to seek out a career that connected strategy, people, and operations. "I realized there's an entire industry behind the movement of goods, and it involves shipping lines, airlines, ports, and so much more. The more I read, the more I was fascinated." [05.46] The early years of Nermine's career in Egypt and the big lessons she learned, from building credibility to the importance of resilience and consistency. "It was a rough experience... I was the only woman, and it added a lot of pressure." [08.53] Nermine's experience of moving from Egypt to Canada, and rebuilding her life, career and network. "Moving to Canada gave me whole new perspective on diversity." [12.49] The differences between building a career in Egypt and Canada, and why stepping out of your comfort zone and embracing risk leads to the biggest opportunities. [15.52] Nermine's commitment to education, from pursuing qualifications outside of work to fostering a culture of learning at Tecsys, and why it's so important. "Learning has been the driving force of my career. Education doesn't stop the moment you earn your degree – its just the beginning." "A culture of learning naturally becomes a culture of leadership." [19.42] Nermine's role as Application Services Manager at Tecsys, and what a day in her life looks like. [22.47] The importance of digital transformation, where businesses go wrong, and what a transformation journey should look like. "Digital transformation is not just implementing technology. It's really about people, processes, and a mindset… But when people start, they often get overwhelmed." "Waiting for a disruption to implement a change can be really risky. The organizations that are proactive and stay ahead of the game are the ones that have a competitive edge and keep their operations steady." [25.04] Nermine's advice for leaders focusing on digital transformation in 2026. [27.01] Nermine's experience of collaboration, mentorship and empowerment – how others have supported her, and how she pays it forward. "Collaboration is so powerful – when people feel supported, seen and heard, they produce their best work." [29.52] What being named as an industry trailblazer means to Nermine, as a woman and as an Egyptian living, working and thriving in North America. [32.32] The future for Nermine. "Supply chain never stops evolving, and that's energising. There's always an opportunity for you to make an impact, inspire others and keep pushing." RESOURCES AND LINKS MENTIONED:   You can connect with Nermine over on LinkedIn. If you enjoyed this episode and want to hear from more award-winning women, check out 447: Women In Supply Chain™, Nikki Driskill, 438: Women In Supply Chain™, Maria Madrigal or 506: Women In Supply Chain™, Zera Zheng. Check out our other podcasts HERE.

Rob Finch talks about Rapid Link Repairs, boosting customer satisfaction with response times; a fresh approach to cost; safety; & reducing downtime for drivers.   IN THIS EPISODE WE DISCUSS:   [02.11] An introduction to Rob, his background, and his role at DCLI and RapidLink Repairs. "Most of my career has been figuring out how to bring commercial and operations together." [03.09] An overview of RapidLink Repairs – who they are, what they do, and how they help their customers. "It's about three things: we want to improve productivity, be cost-effective, and drive high levels of customer satisfaction." [04.18] The biggest challenge for businesses right now. "Reducing cost profile is top of mind – the market has been less than ideal..!" [04.55] RapidLink Repair's origin story. "You want to have a solution that people are actually asking for." [07.00] RapidLink Repairs 'anytime, anywhere' service, and the most common repairs they solve for. [09.26] The ideal client for RapidLink Repairs, and why businesses want a nationwide solution. "We leverage the size and scale of DCLI to provide cost savings." [10.44] RapidLink Repair's approach to cost, fighting 'surprise fees,' and why they don't mark up parts. "Our approach to the market has been to provide a service people can rely on." [13.26] The importance of efficiency and customer experience, and how RapidLink's response times are delivering competitive advantage. "We're maniacal about customer satisfaction! If your customers aren't happy, you don't have a good product." [17.21] A case study exploring how RapidLink Repairs helped a key client eliminate extra fees and enhance communication, allowing them to plan consistently and boost productivity. [19.59] Why safety is crucial, and the impact RapidLink Repairs are making on the industry. [22.07] How to work with RapidLink Repairs.   RESOURCES AND LINKS MENTIONED:   Head over to RapidLink Repairs' website now to find out more and discover how they could help you too. You can also connect with RapidLink Repairs and keep up to date with the latest over on LinkedIn, Facebook, Instagram or X (Twitter), or you can connect with Rob on LinkedIn. If you enjoyed this episode and want to hear more from DCLI, tune into 360: Deliver A Great Trucker Experience, with DCLI or Marketing Leader Stacy Kirincic on Dominating Male-Dominated Industries like Supply Chain. Check out our other podcasts HERE.