Dental Practice Heroes

719 Episodes

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Afraid Your Employees Will Quit If You Speak Up? w/ Katherine Eitel Belt

2026-11-1143:48

Afraid your team will quit if you hold them accountable? This is why so many practice owners let things slide, avoid tough conversations, and dread going into the office. Katherine Eitel Belt, founder of LionSpeak, says you can hold your team to a high standard without becoming the bad guy. In this episode, she shares how to master the three conversations behind every strong practice, the one phrase that puts people on the defensive, and why zero conflict could actually be a red flag. Topics ...

Why Onboarding Might Be Your Most Overlooked System

2026-11-0918:43

You can feel it the moment a practice starts to drift: the phones get answered five different ways, the schedule depends on one hero employee, and “that’s how we’ve always done it” becomes the loudest system in the building. We unpack why onboarding is not a big-practice luxury, it is the foundation for a calm, profitable small dental practice where patient experience and team communication stay consistent as you grow. We walk through what onboarding is really for: defining what good looks l...

Tired of Being the Only One Pushing for Improvement?

2026-11-0524:45

Your team makes the changes you ask for. Then they slowly go back to the old way. In this episode, the DPH coaches break down how to make changes in your practice actually stick. You’ll learn the question to ask yourself before changing anything, how to talk to your team so they don't feel criticized, and the most crucial part of implementing change most practice owners miss. Topics discussed: 00:00 Introduction 01:53 What to change first when your team feels overwhelmed 04:35 The question to...

You've Got Unscheduled Treatment. So Why Is Your Schedule Empty?

2026-11-0312:26

Your team looks slammed, the phones never stop, and patients keep checking in, yet production still feels soft. That disconnect is maddening, especially when you spot missed opportunities like unscheduled treatment that never gets followed up, overdue patients who quietly disappear, and tomorrow’s schedule sitting with holes no one is trying to fill. We break down why that happens, and why the answer usually is not “they don’t care.” We walk through three revenue generating activities ...

The Hygienist You Can't Afford Is Costing You a Fortune

2026-10-2831:16

Hiring a hygienist feels like a risk. Not hiring one might be the bigger one. In this episode, the DPH coaches tackle the fears that keep you from making that hire. You'll learn the signs that tell you it's time to hire your first hygienist and when to add another, how to handle the pay gap with the rest of your team, and what happens to your practice once you finally make the jump. Topics discussed: 00:00 Introduction 01:51 Why doing your own hygiene is holding you back 05:35 The cost of a h...

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