Dental Practice Heroes

708 Episodes

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When Your Strengths Create Dependence

2026-10-0513:39

Being the most capable person in your dental practice can feel like a superpower, right up until it becomes the reason everything still depends on you. I’m Dr. Paul Etchison, and I see this pattern constantly with dental practice owners: we’re great at hiring, interviewing, running meetings, resolving conflict, smoothing over upset patients, and handling the sensitive admin work, so we keep doing it. Then we look up one day overwhelmed, frustrated, and wondering why nobody takes initiative, e...

Why You Still Haven’t Cut Back a Clinical Day

2026-09-3014:49

You can have a solid team, good new patient flow, and real culture momentum and still feel weirdly stuck. That’s the trap we dig into today: the belief that you should wait until you feel 100% ready before making a big move in your dental practice, like dropping from four clinical days to three. I share a recent coaching conversation with a practice owner who has all the ingredients to cut a day right now, yet keeps postponing it for “sometime this year,” and we unpack what’s really going on ...

The Dangerous Part About Having a Good Practice

2026-09-2829:55

Your practice is finally in a good place. The schedule is full, the money is good, and you actually like your team. This episode is about what happens when this comfort turns into complacency. The DPH coaches explain why thinking "things are good" can be dangerous, the difference between healthy comfort and complacency, and how to tell if you're building the practice you actually want. Topics discussed: 00:00 Introduction 01:59 Why good practices stop trying to improve 06:12 Fixing problems v...

Your Team Isn’t Resisting the Change. They’re Resisting This

2026-09-2316:02

That uncomfortable moment when you roll out a new system and your team goes quiet isn’t about the system at all. It’s about what they think it means. We’re talking about one of the most common breakdowns in dental practice leadership: we introduce training, new workflows, or higher standards with good intentions, and our team hears an accusation. I share a real example from my own practice after we dropped Delta and saw a decrease in new patients. I pushed case presentation training an...

You Might Be Wrong About Your Worst Team Member

2026-09-2228:03

"They're lazy." "They don't care." "This person is the problem." You probably said something like this the last time you got annoyed at the office. In this episode, the DPH coaches break down what to do the next time someone on your team drops the ball. You'll learn the difference between being decisive and being judgmental, when to act immediately or take a pause and get curious, and how to address problems without putting anyone on the defensive. Topics discussed: 00:00 Introduction 02:11 T...

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