Claim OwnershipPractice Partners Podcast
Subscribed: 7Played: 80
Subscribe
© 2026 Practice Partners Podcast
Description
Welcome to Practice Partners Podcast, where Ami, a seasoned practice owner, and Zac, a dynamic practice manager, team up to explore the ins and outs of healthcare business management. Together, they share their expertise as consultants for practice owners and managers through their work with Practice Partners, while also operating Ami's own successful medical centre group, Innovate Health.
From funny behind-the-scenes stories to real-world challenges and valuable insights, Practice Partners Podcast is your go-to podcast for everything practice management and operations. Whether you’re a seasoned practice owner, a budding manager, or just curious about what goes on behind the reception desk, join Ami and Zac for an engaging and informative journey into the heart of healthcare business.
Tune in for laughs, lessons, and a little chaos—because running a medical practice is anything but boring!
'We partner you in your Healthcare Business'
69 Episodes
Reverse
Send us your enquiry or question directly! Stepping into leadership is hard — especially when you’re leading your mates. In this episode of the Practice Partners Podcast, we unpack the tricky transition from peer to leader, including: ✅ Setting healthy boundaries without losing respect ✅ How to communicate with fairness and authority ✅ Dealing with pushback, tension, and “you’ve changed” energy ✅ Building a leadership identity that’s strong, respected, and authentic Y...
Send us your enquiry or question directly! IT in general practice isn’t just “having a server that works.” It’s compliance. It’s disaster recovery. It’s planning for the worst before the worst happens. In Part 1 of our IT Overhaul series, we unpack: • IT compliance in general practice • Disaster recovery & business continuity • On-site vs off-site servers • Server ownership & infrastructure decisions • Why “set and forget” IT is a myth If you’re a practi...
Send us your enquiry or question directly! A new year does not mean a clean slate. It means another opportunity to lead better, plan smarter, and run stronger healthcare businesses. In this episode, we step into 2026 with intention (and with hype). Not with unrealistic resolutions. But with practical focus on what clinics actually need to prioritise this year. We unpack: Why Quality Improvement must move from “tick-box” to meaningful changeUsing QI data to drive real practice improvements, n...
Send us your enquiry or question directly! In this episode, we dive into one of the most common — and most destructive — challenges in business and healthcare leadership: ego. Whether you’re an owner, manager, team leader or emerging leader, ego can quietly creep into decisions, conversations, and culture… often without us noticing. And when it does, it derails trust, blocks growth, and creates an undercurrent that everyone feels but no one says out loud. We unpack: • Why ego shows up ...
Send us your enquiry or question directly! In this episode, Ami continues the conversation with Jeff Hawkes from Your IT Desk, diving deeper into the Australian Cyber Security Centre’s Essential Eight and what it means for general practice and healthcare businesses. In this follow-up episode, the focus shifts to the next set of Essential Eight controls, unpacking how they apply in real-world practice operations, where clinics commonly fall short, and what leaders should be prioritising to st...
Send us your enquiry or question directly! In this episode, Ami Assigal is joined by Jeff Hawkes to unpack the realities of IT compliance and cyber risk in general practice. With technology playing a critical role in healthcare, this episode focuses on three components of the Australian Cyber Security Centre’s Essential Eight, explaining what they mean in practice and why they matter for compliance, business continuity, and patient trust. Ami and Jeff discuss: Why IT governance can’t be “set...
Send us your enquiry or question directly! Delegation is supposed to create capacity… but sometimes it does the exact opposite. In this episode, Ami & Zac unpack the subtle (and not-so-subtle) ways leaders accidentally dump-truck tasks onto their team - overwhelming the system, stretching capacity, and damaging culture without even realising it. We explore: • The difference between true delegation and task 'dump trucking' • Why busy leaders fall into the dump-truck trap  ...
Send us your enquiry or question directly! If you're not looking ahead, you're possibly falling behind. 📊🔮 In this episode of the Practice Partners Podcast, we dive into the power of financial forecasting and how it can completely transform the way you manage and grow your clinic. ✅ Why knowing your numbers is critical for decision-making ✅ How documenting a financial forecast increases visibility and control ✅ Tools and templates available at www.practicepartners.com.au &n...
Send us your enquiry or question directly! Accreditation: We all dread it — but are you actually ready for it? In this episode of the Practice Partners Podcast, we dive into: ✅ How to prepare your clinic for accreditation ✅ The habits that help you maintain standards year-round ✅ Common pitfalls and how to avoid last-minute panic ✅ A look at the proposed changes coming down the pipeline If your plan is to “get everything done the month before”— this one’s for yo...
Send us your enquiry or question directly! Chronic Care, Changed – What the new framework may mean for your practice The way we manage chronic conditions is evolving—and your workflows need to keep up. In this episode of the Practice Partners Podcast, we explore the updated Chronic Disease Management (CDM) framework, including: ✅ Key changes to chronic condition management plans ✅ The push for simplified processes and what that looks like in practice ✅ Concerns around colla...
Send us your enquiry or question directly! Work-life balance — everyone wants it, but does it actually exist in healthcare? 💼 In this fun but serious episode of the Practice Partners Podcast, we unpack: ✅ Why "balance" might be the wrong word entirely ✅ How to manage boundaries, burnout, and brain space ✅ Strategies to stay grounded, focused, and recharged ✅ The realities of leadership, after-hours emails, and never-ending group chats It’s not about switching off — it...
Send us your enquiry or question directly! Running a practice is expensive—but blowing the budget doesn’t have to be the norm. 💸📉 In this episode of the Practice Partners Podcast, we’re talking all things budgeting and cost control, including: ✅ How to know your numbers and what they actually mean ✅ Smart strategies to cut costs without impacting care ✅ Why every dollar spent should have purpose and return ✅ How to shift the mindset from “what’s nice” to “what’s neces...
Send us your enquiry or question directly! Assigning Medicare benefits isn’t just paperwork — it’s a legal requirement and a critical step in keeping your billing compliant and your payments flowing 💼 In this episode of the Practice Partners Podcast, we break down: ✅ What “assigning benefits” actually means and why it matters ✅ Legal obligations for practices and practitioners ✅ How to properly collect patient consent (DB4 forms and digital alternatives) ✅ Managing th...
Send us your enquiry or question directly! Let’s be honest — there are questions we all wish we could ask in interviews to avoid hiring drama, gossip, or a walking HR case. In this episode of the Practice Partners Podcast, we’re saying what everyone’s thinking. We cover: ✅ The red flags that never show up on a resume ✅ The brutally honest (and wildly inappropriate) questions we wish we could ask ✅ How to actually get to the truth — without breaking any HR laws These questio...
Send us your enquiry or question directly! In this episode of the Practice Partners Podcast, we break down the latest updates to Medicare’s bulk billing incentives and explore how these changes could impact your clinic’s operations, finances, and patient care. We cover: Implications to the operation of a private billing practice.The upcoming expansion of bulk billing incentives to all Medicare-eligible patients starting 1 November 2025, as part of the $8 billion Bulk Billing Practice Incenti...
Send us your enquiry or question directly! Everyone wants to move up — but how do you actually earn a promotion? Hint: It’s not just about chasing dollars... 💡📈 In this episode of the Practice Partners Podcast, we break down: ✅ The sponge mentality — why absorbing knowledge sets you apart ✅ How to show eagerness for growth and dedication ✅ The difference between adding value vs expecting a raise and how that may be received! ✅ Why opportunity follows those who i...
Send us your enquiry or question directly! Struggling to recruit and retain GPs? You’re not alone. With increasing demand and a somewhat shrinking workforce, finding the right doctor for your practice is so important - do they align to your business's values. In this episode of the Practice Partners Podcast, we break down: ✅ The biggest challenges in GP recruitment today - more to come on that topic soon! ✅ What GPs are actually looking for in a practice? And what is the pr...
Send us your enquiry or question directly! Feeling overwhelmed in the fast-paced world of healthcare? Sometimes, the best way forward is to go back to basics. In this episode of the Practice Partners Podcast, we share our simple but powerful approach to: ✅ Calming the chaos in a dynamic practice environment ✅ Stripping things back to what truly matters at the time ✅ Creating clarity and focus in daily operations ✅ Avoiding burnout by removing unnecessary complexity If...
Send us your enquiry or question directly! We’ve all seen it — owners return from a conference (or holidays..) buzzing with ideas, but when it’s time to implement? Crickets. 🤷♂️ In this episode of the Practice Partners Podcast, we tackle: ✅ Turning big ideas into clear, actionable steps ✅ Avoiding overwhelm and execution paralysis ✅ Filtering the noise — what’s actually worth implementing? ✅ Creating a plan that gets buy-in from your team Great ideas are useless with...
Send us your enquiry or question directly! Medicare is proposing changes changing — so what does that mean for patient consultations and billing, GP retention, and the rising costs of running a practice? In this episode of the Practice Partners Podcast, we break down: ✅ The latest proposed Medicare changes and what they really mean ✅ Bulk billing data and national averages – where does your practice stand? ✅ The challenges of GP attraction & retention in today’s landsca...
Comments
Download from Google Play
Download from App Store
United States