Claim OwnershipPractice Partners Podcast
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Welcome to Practice Partners Podcast, where Ami, a seasoned practice owner, and Zac, a dynamic practice manager, team up to explore the ins and outs of healthcare business management. Together, they share their expertise as consultants for practice owners and managers through their work with Practice Partners, while also operating Ami's own successful medical centre group, Innovate Health.
From funny behind-the-scenes stories to real-world challenges and valuable insights, Practice Partners Podcast is your go-to podcast for everything practice management and operations. Whether you’re a seasoned practice owner, a budding manager, or just curious about what goes on behind the reception desk, join Ami and Zac for an engaging and informative journey into the heart of healthcare business.
Tune in for laughs, lessons, and a little chaos—because running a medical practice is anything but boring!
'We partner you in your Healthcare Business'
76 Episodes
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Send us your enquiry or question directly! Stepping into leadership is hard — especially when you’re leading your mates. In this episode of the Practice Partners Podcast, we unpack the tricky transition from peer to leader, including: ✅ Setting healthy boundaries without losing respect ✅ How to communicate with fairness and authority ✅ Dealing with pushback, tension, and “you’ve changed” energy ✅ Building a leadership identity that’s strong, respected, and authentic Y...
Send us your enquiry or question directly! Recurring problems are one of the biggest frustrations in healthcare practices. In this episode of the Practice Partners Podcast, Ami and Zac unpack why the same operational issues keep resurfacing in clinics and what practice owners and managers can actually do to stop the cycle. From staffing gaps and rostering chaos to communication breakdowns and unclear processes, many practice problems are not caused by people. They are caused by systems that ...
Send us your enquiry or question directly! Nurses are one of the most underleveraged assets in general practice. In this episode of the Practice Partners Podcast, Ami and Zac unpack what optimal nurse utilisation actually looks like in the real world and why it directly impacts patient care, workflow efficiency, and profitability. We cover: • What the ideal GP to nurse ratio looks like and why it varies by practice size and service mix • How to structure nurse appointment books f...
Send us your enquiry or question directly! Facility fees are one of the most misunderstood and debated topics in general practice. In this episode of the Practice Partners Podcast, Ami Assigal and Zac Pandur unpack the legal, operational, and psychological realities behind charging facility fees, and why understanding them is critical for sustainable practice management. We unpack: What facility fees actually are and when they can be charged alongside Medicare rebatesHow treatment room budge...
Send us your enquiry or question directly! In this episode of the Practice Partners podcast, Zac and Ami are joined by James Gillespie, CEO & Founder of Cleanbill. We discuss the evolution of healthcare data tracking and the significance of transparency in the industry. We explore the origins of Cleanbill, the importance of data in understanding bulk billing practices, and the future of healthcare analytics. The conversation highlights the role of Cleanbill in providing comprehens...
Send us your enquiry or question directly! Leadership is not a title. It is what happens between the phone ringing, the appointment book filling, the team asking questions, and the quiet decisions no one sees. In this episode of the Practice Partners Podcast, Josie takes our listeners inside a real day in the life of an Admin Leader in general practice and we officially welcome Josie into her new role. We unpack: What the Admin Leader role actually looks like day to dayThe balance between fr...
Send us your enquiry or question directly! Part 2 of our IT Overhaul series focuses on the future of the industry — not fear, not hype, just practical foresight. We unpack: • Where healthcare IT is heading • What practices need to future-proof now • How leaders should be thinking about security, systems, and scale • Why proactive planning beats reactive fixes every time If you want guidance beyond the episode, Jeff and the team at Your IT Desk are more than happy to j...
Send us your enquiry or question directly! IT in general practice isn’t just “having a server that works.” It’s compliance. It’s disaster recovery. It’s planning for the worst before the worst happens. In Part 1 of our IT Overhaul series, we unpack: • IT compliance in general practice • Disaster recovery & business continuity • On-site vs off-site servers • Server ownership & infrastructure decisions • Why “set and forget” IT is a myth If you’re a practi...
Send us your enquiry or question directly! A new year does not mean a clean slate. It means another opportunity to lead better, plan smarter, and run stronger healthcare businesses. In this episode, we step into 2026 with intention (and with hype). Not with unrealistic resolutions. But with practical focus on what clinics actually need to prioritise this year. We unpack: Why Quality Improvement must move from “tick-box” to meaningful changeUsing QI data to drive real practice improvements, n...
Send us your enquiry or question directly! In this episode, we dive into one of the most common — and most destructive — challenges in business and healthcare leadership: ego. Whether you’re an owner, manager, team leader or emerging leader, ego can quietly creep into decisions, conversations, and culture… often without us noticing. And when it does, it derails trust, blocks growth, and creates an undercurrent that everyone feels but no one says out loud. We unpack: • Why ego shows up ...
Send us your enquiry or question directly! In this episode, Ami continues the conversation with Jeff Hawkes from Your IT Desk, diving deeper into the Australian Cyber Security Centre’s Essential Eight and what it means for general practice and healthcare businesses. In this follow-up episode, the focus shifts to the next set of Essential Eight controls, unpacking how they apply in real-world practice operations, where clinics commonly fall short, and what leaders should be prioritising to st...
Send us your enquiry or question directly! In this episode, Ami Assigal is joined by Jeff Hawkes to unpack the realities of IT compliance and cyber risk in general practice. With technology playing a critical role in healthcare, this episode focuses on three components of the Australian Cyber Security Centre’s Essential Eight, explaining what they mean in practice and why they matter for compliance, business continuity, and patient trust. Ami and Jeff discuss: Why IT governance can’t be “set...
Send us your enquiry or question directly! Delegation is supposed to create capacity… but sometimes it does the exact opposite. In this episode, Ami & Zac unpack the subtle (and not-so-subtle) ways leaders accidentally dump-truck tasks onto their team - overwhelming the system, stretching capacity, and damaging culture without even realising it. We explore: • The difference between true delegation and task 'dump trucking' • Why busy leaders fall into the dump-truck trap  ...
Send us your enquiry or question directly! If you're not looking ahead, you're possibly falling behind. 📊🔮 In this episode of the Practice Partners Podcast, we dive into the power of financial forecasting and how it can completely transform the way you manage and grow your clinic. ✅ Why knowing your numbers is critical for decision-making ✅ How documenting a financial forecast increases visibility and control ✅ Tools and templates available at www.practicepartners.com.au &n...
Send us your enquiry or question directly! Accreditation: We all dread it — but are you actually ready for it? In this episode of the Practice Partners Podcast, we dive into: ✅ How to prepare your clinic for accreditation ✅ The habits that help you maintain standards year-round ✅ Common pitfalls and how to avoid last-minute panic ✅ A look at the proposed changes coming down the pipeline If your plan is to “get everything done the month before”— this one’s for yo...
Send us your enquiry or question directly! Chronic Care, Changed – What the new framework may mean for your practice The way we manage chronic conditions is evolving—and your workflows need to keep up. In this episode of the Practice Partners Podcast, we explore the updated Chronic Disease Management (CDM) framework, including: ✅ Key changes to chronic condition management plans ✅ The push for simplified processes and what that looks like in practice ✅ Concerns around colla...
Send us your enquiry or question directly! Work-life balance — everyone wants it, but does it actually exist in healthcare? 💼 In this fun but serious episode of the Practice Partners Podcast, we unpack: ✅ Why "balance" might be the wrong word entirely ✅ How to manage boundaries, burnout, and brain space ✅ Strategies to stay grounded, focused, and recharged ✅ The realities of leadership, after-hours emails, and never-ending group chats It’s not about switching off — it...
Send us your enquiry or question directly! Running a practice is expensive—but blowing the budget doesn’t have to be the norm. 💸📉 In this episode of the Practice Partners Podcast, we’re talking all things budgeting and cost control, including: ✅ How to know your numbers and what they actually mean ✅ Smart strategies to cut costs without impacting care ✅ Why every dollar spent should have purpose and return ✅ How to shift the mindset from “what’s nice” to “what’s neces...
Send us your enquiry or question directly! Assigning Medicare benefits isn’t just paperwork — it’s a legal requirement and a critical step in keeping your billing compliant and your payments flowing 💼 In this episode of the Practice Partners Podcast, we break down: ✅ What “assigning benefits” actually means and why it matters ✅ Legal obligations for practices and practitioners ✅ How to properly collect patient consent (DB4 forms and digital alternatives) ✅ Managing th...
Send us your enquiry or question directly! Let’s be honest — there are questions we all wish we could ask in interviews to avoid hiring drama, gossip, or a walking HR case. In this episode of the Practice Partners Podcast, we’re saying what everyone’s thinking. We cover: ✅ The red flags that never show up on a resume ✅ The brutally honest (and wildly inappropriate) questions we wish we could ask ✅ How to actually get to the truth — without breaking any HR laws These questio...
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