The Even Better Podcast

This episode is brought to you by the Change Makers Certification Program! In this solo episode of Even Better, host Sinikka Waugh shares three practical techniques for building resilience in the face of change. Life and work can throw unexpected challenges our way, and while it's natural to feel the weight of those moments, resilience is what helps us keep moving forward. Sinikka reflects on why we can't simply break down when things go wrong, how to honor our emotions without getting stuck, and the importance of identifying your one key source of social support. With honesty and encouragement, she offers actionable steps to help you navigate uncertainty with strength and grace. Whether you're a leader, a team member, a parent, or a friend, this episode will inspire you to embrace resilience as a skill, and a mindset, that makes life even better. -- Sinikka Waugh - Connect with me on either LinkedIn or send me an email! Founder, Owner, Trainer, and Coach Sinikka Waugh, PMP, President and CEO of Your Clear Next Step, spends her days helping people have better workdays. Trainer, coach, business leader, and difference maker, Sinikka is known for consistently helping people solve problems and get things done at work. With a 20+ year background in languages, literature, and project management, Sinikka has helped over 50,000 people have better workdays since 2008. Her clients value how her professionalism blends seamlessly with her down-to-earth, "try this now" approach and her passion for helping others. Sinikka holds a BA from Central College, an MA from the University of Iowa, and is a certified Project Management Professional through the Project Management Institute (PMI).

In this episode of Even Better, Sinikka Waugh is joined by Aaron Matthews for a conversation about freeing your team from organizational drag and unlocking their full potential. Drawing from his expertise in organizational design and technology strategy, Aaron shares five practical ways to reduce friction and create space for creativity; without falling into the trap of over-relying on AI. Together, they explore the risks and rewards of AI adoption, why starting with human workflows matters, and how to build systems that amplify human strengths rather than replace them. Along the way, you'll hear insights on viewing organizations as living, learning organisms, designing adaptive systems, and creating environments where people thrive. If you've ever wondered how to balance automation with human ingenuity, this episode offers actionable strategies to help your team work smarter and lead with purpose. -- Aaron Matthews is a Fractional Executive at Altus CXO specializing in Operations & Technology, with over 21 years of experience helping organizations transform chaos into clarity. He believes in the infinite potential of every human being and focuses on implementing AI and automation in ways that amplify human capability rather than replace it. Aaron helps leadership teams navigate the intersection of technology and human potential to create lasting organizational impact. Contact Information Email: amatt76@gmail.com LinkedIn: https://www.linkedin.com/in/aaron-matthews/ Company: Altus CXO (https://altuscxo.com/team/aaron-matthews/ )  

In this episode of Even Better, host Sinikka Waugh talks with Nicholas A. Krehbiel, owner of Agri-Prime Consulting, about the powerful connection between strong businesses and thriving communities. Drawing on his experience starting and growing his own business, Nicholas shares lessons learned from the field; why investing in people leads to better collaboration, stronger retention, and healthier local economies. Together, they explore practical strategies for equipping leaders with skills that matter, improving board relations, and creating cultures that strengthen both organizations and the communities they serve. If you're curious about how leadership growth drives community growth, this conversation offers insights and inspiration for building businesses that make a lasting impact. -- Nicholas A. Krehbiel is the founder of Agri-Prime Consulting, where he helps businesses strengthen teams, develop talent, and build strategies for long-term success. A Wiley-authorized DiSC partner, experienced facilitator, and owning over twenty years in the education, insurance, and agribusiness industries, Nicholas is known for his practical insight and engaging style in guiding organizations through change and development.   Facebook LinkedIn

In this episode of Even Better, host Sinikka Waugh is joined by Laura Rotter, a former Wall Street institutional investor who now helps women in midlife navigate financial transitions with clarity and confidence. Together, they explore how mindfulness practices like yoga and meditation can transform your definition of success, and why financial planning works best when it starts with vision and values, not just numbers. Laura shares practical strategies for aligning your finances with what matters most, whether you're facing retirement, divorce, or a career change. If you've ever wondered how to bring calm and purpose to your financial journey, this conversation offers inspiration and actionable steps to help you move forward with confidence. -- Laura Rotter, CFA, CFP is the owner of True Abundance Advisors, a heart-centered, values-based financial planning firm based in New York. After a successful career managing money for institutional investors including Citicorp and Para Advisors, Laura discovered mindfulness practices and was drawn to guide professionals facing a big life change to achieve both financial security and life satisfaction. Since making her shift, she has been featured in CNBC, the Wall Street Journal, The New York Times and Westchester Senior Voice, is on the advisory council of Impact100 Westchester, a women's group giving organization, and volunteers with My Money Workshop, teaching financial literacy to underserved communities. https://www.facebook.com/laura.i.rotter https://www.linkedin.com/in/laurarotter/ https://www.instagram.com/rotterlaura/

This episode is brought to you by the Change Makers Certification Program! In this solo episode of Even Better, host Sinikka Waugh reflects on the unique pace at which each of us works, communicates, and learns, and why that difference is not just normal, but necessary. We all move through the world in our own way, and while it's natural to want others to keep up or slow down to match us, doing so means giving them the tools, training, and support they need to succeed. Sinikka shares practical insights on finding your natural flow throughout the day, adapting your communication style with intention, and recognizing how people process and absorb lessons differently. With warmth and humor, she reminds us that growth happens at many speeds, and that by understanding and respecting those differences, we create space for everyone to thrive.   Sinikka Waugh - Connect with me on either LinkedIn or send me an email! Founder, Owner, Trainer, and Coach Sinikka Waugh, PMP, President and CEO of Your Clear Next Step, spends her days helping people have better workdays. Trainer, coach, business leader, and difference maker, Sinikka is known for consistently helping people solve problems and get things done at work. With a 20+ year background in languages, literature, and project management, Sinikka has helped over 50,000 people have better workdays since 2008. Her clients value how her professionalism blends seamlessly with her down-to-earth, "try this now" approach and her passion for helping others. Sinikka holds a BA from Central College, an MA from the University of Iowa, and is a certified Project Management Professional through the Project Management Institute (PMI).

This episode is brought to you by the Change Makers Certification Program!  In this solo episode of Even Better, host Sinikka Waugh explores how to co-create greatness in every meeting—whether you're leading it or simply participating. Our workplaces thrive when people feel cared for, valued, and like they matter, and meetings are a powerful microcosm of that culture. Sinikka shares practical ways to make meetings more effective and meaningful, from clarifying the purpose and desired outcome to honoring people's time and contributions. Drawing parallels between running a meeting and managing a project, she walks through how to prepare well, stay focused, and create psychological safety so everyone can bring their best. When we show up with intention and care, meetings become more than just calendar blocks, they become spaces where greatness is co-created.   Sinikka Waugh - Connect with me on either LinkedIn or send me an email! Founder, Owner, Trainer, and Coach Sinikka Waugh, PMP, President and CEO of Your Clear Next Step, spends her days helping people have better workdays. Trainer, coach, business leader, and difference maker, Sinikka is known for consistently helping people solve problems and get things done at work. With a 20+ year background in languages, literature, and project management, Sinikka has helped over 50,000 people have better workdays since 2008. Her clients value how her professionalism blends seamlessly with her down-to-earth, "try this now" approach and her passion for helping others. Sinikka holds a BA from Central College, an MA from the University of Iowa, and is a certified Project Management Professional through the Project Management Institute (PMI).

This episode is brought to you by the Change Makers Certification Program!  In this solo episode of Even Better, host Sinikka Waugh explores the crossroads we all face when change presents itself and a decision needs to be made. Sometimes the question is simple—Should I do this? Do I even want this?—but the answers can feel anything but clear. With warmth and practical wisdom, Sinikka walks through a process for navigating those moments of uncertainty: pausing before reacting, defining what "A" and "B" really mean, weighing the gains and losses of each path, and grounding choices in personal values. Once a decision is made, the journey doesn't end—it's just beginning. Sinikka offers guidance on planning ahead with intention, so the path forward feels purposeful instead of overwhelming. As always, the goal is fewer regrets and better days, one decision at a time. After you listen, join the conversation by sharing your thoughts on our social media platforms—we'd love to hear your feedback and experiences with change and decision-making. Also, take a moment to check out our Change and Transition resources that can be found on our website!   Sinikka Waugh - Connect with me on either LinkedIn or send me an email! Founder, Owner, Trainer, and Coach Sinikka Waugh, PMP, President and CEO of Your Clear Next Step, spends her days helping people have better workdays. Trainer, coach, business leader, and difference maker, Sinikka is known for consistently helping people solve problems and get things done at work. With a 20+ year background in languages, literature, and project management, Sinikka has helped over 50,000 people have better workdays since 2008. Her clients value how her professionalism blends seamlessly with her down-to-earth, "try this now" approach and her passion for helping others. Sinikka holds a BA from Central College, an MA from the University of Iowa, and is a certified Project Management Professional through the Project Management Institute (PMI).

In this episode of Even Better, Sinikka Waugh is joined by Dr. Ngozi Igbokwe, Senior Learning and Development Manager at Bright Horizons, for a conversation about reclaiming your time and energy for what matters most. Drawing from her expertise in leadership development and her own experiences balancing career and community, Ngozi shares practical strategies for focusing on what fuels you—and letting go of what drains you. Together, they explore five key ways to realign your energy and attention: knowing what fills your cup, taking an honest look at how you spend your time, getting comfortable saying no, creating energy rituals that restore balance, and setting boundaries that protect your focus. Along the way, you'll hear insights on identifying your personal energy drivers, aligning your commitments with your values, and giving yourself permission to prioritize what really matters. If you've ever felt stretched too thin or wondered how to find more meaning in the midst of a busy schedule, this conversation will inspire you to slow down, reset, and take intentional steps toward living and leading with renewed energy and purpose.   Dr. Ngozi Igbokwe is a Senior Learning and Development Manager at Bright Horizons with a passion for helping people grow in their careers and reach their potential. She has led initiatives on career mobility, mentoring, and high-potential leadership development. In addition to her day job, Dr. Igbokwe serves as a board member for One Voice DSM, the Iowa International Center, and is President-Elect for the ATD Central Iowa chapter. She believes in living and leading with intention, focusing on the work and relationships that make an impact.

This episode is brought to you by the Change Makers Certification Program!  In this episode of Even Better, Sinikka Waugh is joined by Debra Rienstra for a conversation about pursuing climate action in partnership with people of faith. From early passions that shaped her calling, to the experiences that prepared her for this moment, Debra shares how her journey has evolved—and how faith communities can be powerful allies in creating meaningful change. Together, they explore what sustains this passion even in the face of discouragement, and how others can catch and carry the spark of hope forward. Along the way, you'll hear stories of collaboration, practical insights on engaging faith-based groups in climate work, and reflections on how day-to-day actions connect to the bigger picture of caring for our world. If you've ever wondered how personal passion, professional purpose, and spiritual conviction can intersect to drive climate action, this conversation will inspire you to imagine new possibilities—and invite others to join in.   Debra Rienstra is professor of English at Calvin University, where she has taught since 1996, specializing in creative nonfiction, early British literature, and environmental literature. Her most recent book is Refugia Faith: Seeking Hidden Shelters, Ordinary Wonders, and the Healing of the Earth (Fortress 2022), a book that combines theology, nature writing, and biological principles to consider how Christians must adapt our faith and practice for a climate-altered planet. In connection with her work on faith and climate change, Debra speaks frequently to church and faith groups, hosts the Refugia Podcast, and writes the Refugia Newsletter on Substack. Her essays also appear fortnightly at The Reformed Journal, where she writes about spirituality, pop culture, the church, the arts, higher ed, and more. Debra is the author of three previous books—on motherhood, Christian spirituality, and worship—as well as numerous academic essays, literary essays, and poems. Debra serves on the research advisory board of the BTS Center and the coordinating committee for Third Act Faith. She is also active in several of her university's campus-wide sustainability initiatives.

This episode is brought to you by the Change Makers Certification Program!  In this episode of Even Better, Sinikka Waugh is joined by Rob Taylor for a conversation about the common frustrations business owners face—and how to move past them. From lack of control to lack of profit, people challenges to stalled growth, it can feel like nothing is working. Rob introduces us to the Entrepreneurial Operating System® (EOS®), a proven set of simple, practical tools designed to help leaders gain clarity, alignment, and traction. Together, they'll explore the six key components that EOS strengthens—Vision, People, Data, Issues, Process, and Traction—and how they equip leadership teams to overcome obstacles and achieve their biggest goals. Rob also shares real-world examples of how EOS helps owners and teams finally get on the same page, solve problems effectively, and build a business that truly works for them. If you've ever felt stuck, overwhelmed, or frustrated by your business, this conversation will show you how EOS can help you get a grip, take back control, and start making progress toward the future you dream of.   Rob's passion is helping business owners achieve their dreams and get what they want out of their business. Rob grew up in the family ag business. He helped an entrepreneur successfully transition from a distribution operation in California into successful international electrical component manufacturing company in Iowa.  In 2014, Rob started his own company helping entrepreneurs grow their businesses through strategic planning, organizational development, and ISO management systems. To date, Rob has assisted over 70 companies. Rob now implements EOS® and enjoys seeing owners and leadership teams finally get a grip on their business! Rob primarily works throughout the central US but lives near Des Moines Iowa with his wife Rhonda.

This episode is brought to you by the Change Makers Certification Program!  In this solo episode of Even Better, host Sinikka Waugh takes on a challenge we've all faced: dealing with change we didn't ask for, didn't expect, and maybe didn't even want. When circumstances shift outside of our control, it's natural to feel resistance, frustration, or even grief. With her trademark clarity and compassion, Sinikka explores how the power of the pause can shape our response, whether or not a change can be undone, what it means to envision a "point B," and how we can choose to make the journey in ways that honor ourselves and others. Whether you're leading a team, managing a project, or simply navigating life's unexpected turns, this episode offers encouragement and practical tools for moving through unwanted change with purpose and resilience. As Sinikka reminds us, "We may not choose the change, but we can choose how we move through it." For more on this topic, check out Sinikka's related blogs: When the Change Wasn't What You Wanted and Change Out of My Control.   Sinikka Waugh - Connect with me on either LinkedIn or send me an email! Founder, Owner, Trainer, and Coach Sinikka Waugh, PMP, President and CEO of Your Clear Next Step, spends her days helping people have better workdays. Trainer, coach, business leader, and difference maker, Sinikka is known for consistently helping people solve problems and get things done at work. With a 20+ year background in languages, literature, and project management, Sinikka has helped over 50,000 people have better workdays since 2008. Her clients value how her professionalism blends seamlessly with her down-to-earth, "try this now" approach and her passion for helping others. Sinikka holds a BA from Central College, an MA from the University of Iowa, and is a certified Project Management Professional through the Project Management Institute (PMI).

This episode is brought to you by the Change Makers Certification Program!  In this episode of Even Better, Sinikka Waugh is joined by Jana Mitzoda for a conversation about when life moves at full speed, slowing down can feel impossible—but your mind and body need it. Jana joins us to share five simple, powerful ways to quiet your mind and soothe your nervous system. From the permission to truly stop, to the grounding power of your breath, to finding your own body's version of relaxation, these practices invite you back into balance. Discover how connecting with nature can restore your circadian rhythm, and how play—yes, play—can instantly shift your energy and bring joy back to your day. Tune in and learn how to create moments of calm that help you feel even better.   Jana is a Professional Certified Coach through the International Coaching Federation and a certified facilitator through the Oxford Institute for Organizational Science and Mindfulness. She is trained and accredited by author and guru W. Timothy Gallwey on The Inner Game method. She has extensive experience with positive leadership and conscious presence, creating and facilitating hundreds of workshops with participants from more than 90 countries. Jana has accompanied people from all over the world on the path to finding meaning in life and in discovering their natural talents. She supports her clients in increasing their awareness and in assuming full responsibility for their state of mind, body, and energy, while guiding them to realize their life mission. She believes that consciously steering our ship on our personal sea of dreams is essential for our fulfillment. Relying on the depth of her experience and well-honed intuition, Jana helps individuals activate their inner wisdom, and to remember who they really are, what unique gifts they bring, and how to best apply them. Her business and leadership world coalesced with the gift of lucid dreaming, something Jana developed as a child and which she has continued to hone, also by completing a 3-year Active Dreaming program with Robert Moss. Her lifelong hobby of dreaming was the foundation upon which she fulfilled her desire to become a Dream coach. Jana leads public events, residential retreats, guided group meditations and dream circles. She also accompanies vision quests and communicates with dolphins and whales. She is the author of Through the Eye of the Whale, available as an e-book and audiobook, in both Czech and English. You can find more about her work at lamurai.com.

This episode is brought to you by the Change Makers Certification Program!  In this solo episode of Even Better, host Sinikka Waugh shines a spotlight on three of the biggest sources of organizational pain: ineffective communication, role and responsibility mismatch, and ineffective risk management. These common challenges cause breakdowns in projects, teams, and trust—and yet, they're often overlooked or accepted as "just how things go." With clarity and compassion, Sinikka explores how better communication, aligned expectations, and proactive planning can lead to fewer headaches and better workdays—for everyone. From understanding what you're working on (and why), to setting and clarifying expectations, to learning from past mistakes and planning for risks, this episode offers practical wisdom for project managers, business leaders, and teams at every level. As Sinikka puts it: "A lot of pain can be avoided if we just ask better questions." Tune in for thoughtful insights and a few helpful "If…then…so…" strategies to return real value to your organization—one better day at a time.   Sinikka Waugh - Connect with me on either LinkedIn or send me an email! Founder, Owner, Trainer, and Coach Sinikka Waugh, PMP, President and CEO of Your Clear Next Step, spends her days helping people have better workdays. Trainer, coach, business leader, and difference maker, Sinikka is known for consistently helping people solve problems and get things done at work. With a 20+ year background in languages, literature, and project management, Sinikka has helped over 50,000 people have better workdays since 2008. Her clients value how her professionalism blends seamlessly with her down-to-earth, "try this now" approach and her passion for helping others. Sinikka holds a BA from Central College, an MA from the University of Iowa, and is a certified Project Management Professional through the Project Management Institute (PMI).

This episode is brought to you by the Change Maker's Certification Program.   In this episode of Even Better, Sinikka Waugh is joined by Alysha Martin for a conversation about moving beyond small talk and making meaningful connections. Together, they explore what it looks like to step outside your comfort zone, initiate conversations that matter, and create space for genuine connection—whether in your personal life, at work, or with new people. Alysha also shares the story behind two new tools she's created to help others get organized and take control of their time, plus a glimpse into her journey of writing her first book. If you're ready to be more intentional about your connections and conversations, this episode offers thoughtful ideas and practical inspiration to help you start.   Alysha Martin is the President and CEO of Uncluttered Life LLC, where she helps people bring order and simplicity to their spaces and lives.  With a lifelong passion for organizing, she took a leap of faith to turn her talent into a thriving business. What sets Alysha apart is her heart-centered approach.  She takes the time to truly connect with her clients, ensuring they feel supported throughout the process.  Known for her bubbly personality she makes the journey of decluttering both effective and enjoyable. Alysha is also the creator of the Color Move System and the Life Management System, innovative tools designed to streamline moves and everyday life organization.  Through her expertise she empowers clients to embrace a more organized, stress-free lifestyle. Alysha is also in the process of writing her first book – stay tuned! 

This episode is brought to you by the Change Makers Certification Program!  In this solo episode of Even Better, host Sinikka Waugh revisits lesson #10 from our 100th episode with an empowering reminder: You Can Fail at Something and Not Be a Failure. Mistakes and missteps are part of the human experience—but they don't define us. As Sinikka shares, "A setback is only a failure if you don't learn from it." True growth comes from reflection, humility, and a willingness to try again. When we give ourselves and others the space to learn, we make room for innovation, empathy, and resilience. With humor and honesty, Sinikka explores how our tools, mindsets, and support systems shape the way we respond to challenges—and why a hammer isn't the answer to every problem. Tune in for practical encouragement that reminds us: progress, not perfection, is the goal.   Sinikka Waugh - Connect with me on either LinkedIn or send me an email! Founder, Owner, Trainer, and Coach Sinikka Waugh, PMP, President and CEO of Your Clear Next Step, spends her days helping people have better workdays. Trainer, coach, business leader, and difference maker, Sinikka is known for consistently helping people solve problems and get things done at work. With a 20+ year background in languages, literature, and project management, Sinikka has helped over 50,000 people have better workdays since 2008. Her clients value how her professionalism blends seamlessly with her down-to-earth, "try this now" approach and her passion for helping others. Sinikka holds a BA from Central College, an MA from the University of Iowa, and is a certified Project Management Professional through the Project Management Institute (PMI).

This episode is brought to you by the Change Makers Certification Program!  In this solo episode of Even Better, host Sinikka Waugh expands on lesson #7 from our 100th episode with a timely reminder: Set Boundaries Before You Need Them. Boundaries aren't about shutting people out—they're about protecting what matters most. When we set clear expectations early, we create space for authentic connection, stronger collaboration, and healthier work dynamics. Waiting until we're overwhelmed or burned out to draw the line often leads to misunderstandings and strained relationships. Instead, setting boundaries proactively helps us stay grounded, focused, and fully present—for our work and for each other. Join Sinikka as she explores how boundaries support excellence, foster trust, and create a workplace where real human connection can thrive.   Sinikka Waugh - Connect with me on either LinkedIn or send me an email! Founder, Owner, Trainer, and Coach Sinikka Waugh, PMP, President and CEO of Your Clear Next Step, spends her days helping people have better workdays. Trainer, coach, business leader, and difference maker, Sinikka is known for consistently helping people solve problems and get things done at work. With a 20+ year background in languages, literature, and project management, Sinikka has helped over 50,000 people have better workdays since 2008. Her clients value how her professionalism blends seamlessly with her down-to-earth, "try this now" approach and her passion for helping others. Sinikka holds a BA from Central College, an MA from the University of Iowa, and is a certified Project Management Professional through the Project Management Institute (PMI).

This episode is brought to you by the Change Maker's Certification Program.   In this episode of Even Better, Sinikka Waugh is joined by marketing expert Paige Arnof-Fenn to explore how personal branding has become essential in today's digital-first world. Paige shares why everyone—from entrepreneurs to professionals—needs an authentic online presence to stand out and stay relevant. Discover how to build a brand that reflects your voice, choose the right platforms, and avoid becoming invisible in a crowded marketplace. Whether you're just starting or refining your digital presence, this episode offers practical insights to help you show up with confidence and clarity online.   Paige Arnof-Fenn is the founder & CEO of marketing communications firm Mavens & Moguls. Her clients include Microsoft, Virgin, The New York Times Company, Colgate, venture-backed startups as well as non profit organizations. She graduated from Stanford University and Harvard Business School. Paige serves on several Boards, is a popular speaker and columnist who has written for Entrepreneur and Forbes.   Get in touch with Paige! Website: https://mavensandmoguls.com/about-us/ LinkedIn: https://www.linkedin.com/in/paigearnoffenn

This episode is brought to you by the Change Makers Certification Program!  In this solo episode, Sinikka Waugh dives into one of the top causes of project pain: role and responsibility mismatch. Is it a capability issue—or a capacity one? Knowing the difference can make or break your team's success. Sinikka shares real-life examples, practical solutions, and insights to help you align people with roles that fit, elevate others by playing to their strengths, and ultimately create better workdays full of hope and joy.   Sinikka Waugh - Connect with me on either LinkedIn or send me an email! Founder, Owner, Trainer, and Coach Sinikka Waugh, PMP, President and CEO of Your Clear Next Step, spends her days helping people have better workdays. Trainer, coach, business leader, and difference maker, Sinikka is known for consistently helping people solve problems and get things done at work. With a 20+ year background in languages, literature, and project management, Sinikka has helped over 50,000 people have better workdays since 2008. Her clients value how her professionalism blends seamlessly with her down-to-earth, "try this now" approach and her passion for helping others. Sinikka holds a BA from Central College, an MA from the University of Iowa, and is a certified Project Management Professional through the Project Management Institute (PMI).

This episode is brought to you by the Change Makers Certification Program!    In this solo episode of Even Better, Sinikka Waugh explores how our appetite for change—just like our craving for pizza—varies from person to person and even from day to day. With warmth and insight, she reminds us that our openness to change doesn't define our worth. Instead of judging others for their responses to change, Sinikka encourages curiosity, compassion, and support. Whether you're leading change or just living through it, this episode offers a refreshing perspective—and a helpful tip—for managing the journey with empathy. Sinikka Waugh - Connect with me on either LinkedIn or send me an email! Founder, Owner, Trainer, and Coach Sinikka Waugh, PMP, President and CEO of Your Clear Next Step, spends her days helping people have better workdays. Trainer, coach, business leader, and difference maker, Sinikka is known for consistently helping people solve problems and get things done at work. With a 20+ year background in languages, literature, and project management, Sinikka has helped over 50,000 people have better workdays since 2008. Her clients value how her professionalism blends seamlessly with her down-to-earth, "try this now" approach and her passion for helping others. Sinikka holds a BA from Central College, an MA from the University of Iowa, and is a certified Project Management Professional through the Project Management Institute (PMI).

This episode is brought to you by the Change Makers Certification Program!  In this solo episode of Even Better, host Sinikka Waugh explores the real impact of excellence and why it's essential to organizational success. Excellence isn't just a lofty ideal—it's a practical, strategic advantage. Customers notice when we go above and beyond, and that level of quality is key to building satisfaction and loyalty. Team members notice too; when mediocrity is tolerated, top performers are more likely to disengage or walk away, making excellence vital to retention and morale. And ultimately, the bottom line feels it—because when excellence slips, so does profitability. Join Sinikka as she unpacks why excellence matters and how it shapes the health and success of the entire organization.   Sinikka Waugh - Connect with me on either LinkedIn or send me an email! Founder, Owner, Trainer, and Coach Sinikka Waugh, PMP, President and CEO of Your Clear Next Step, spends her days helping people have better workdays. Trainer, coach, business leader, and difference maker, Sinikka is known for consistently helping people solve problems and get things done at work. With a 20+ year background in languages, literature, and project management, Sinikka has helped over 50,000 people have better workdays since 2008. Her clients value how her professionalism blends seamlessly with her down-to-earth, "try this now" approach and her passion for helping others. Sinikka holds a BA from Central College, an MA from the University of Iowa, and is a certified Project Management Professional through the Project Management Institute (PMI).