Building Better Managers

In this episode of Building Better Managers, produced by New Level Work, we dive into one of the most stressful and avoided parts of leadership: the difficult conversation. Whether you're giving tough feedback to a direct report, navigating a peer conflict, or even managing up, these high-stakes dialogs can easily go off the rails. But they don't have to. We break down a practical two-part planning system to help you move from confrontation to collaboration—without losing your cool. You'll learn: ✔️ Why 90% of your success is determined before you say a word ✔️ A 7-step internal audit to manage your emotions and clarify your goals ✔️ How to structure your message using the SBI model (Situation, Behavior, Impact) ✔️ The art of firm, neutral delivery—without judgment or heat ✔️ How to collaborate on real solutions and lock in accountability ✔️ Tips for staying focused when the conversation gets derailed   This isn't just theory—it's a full blueprint for turning high-anxiety moments into high-impact leadership. Learn more For coaching programs, leadership training, or AI-enhanced tools to support your managers, visit newlevelwork.com Like what you hear? Rate and review us at: https://www.newlevelwork.com/review 🎧 For more episodes: https://www.newlevelwork.com/category/podcast

In this episode of Building Better Managers, produced by New Level Work, we explore one of the most underrated yet high-impact tools in a manager's toolkit: the one-on-one meeting. While many treat one-on-ones as routine check-ins or status updates, top-performing managers know they're so much more. When done right, one-on-ones are a strategic space to build trust, drive clarity, and accelerate development. We'll share practical strategies, mindset shifts, and real-world examples to help you turn your next one-on-one into a moment of meaningful connection and growth. Key Takeaways Why so many managers misuse or underuse one-on-ones The mindset shift from task-focused to person-focused Simple structures for high-impact conversations What great managers do to build trust, clarity, and accountability Mistakes to avoid (and what to do instead) Learn More For coaching programs, leadership training, or AI-enhanced tools to support your managers, visit newlevelwork.com Like what you hear? One of the best ways to support us is to leave a 5-star review! Just head to: https://www.newlevelwork.com/review   For more episodes and resources, visit the New Level Work podcast hub: https://www.newlevelwork.com/category/podcast

In this episode of Building Better Managers, produced by New Level Work, we dive into one of the most underestimated leadership superpowers: listening. At a time when hybrid work, constant pings, and AI overload are stealing our attention, truly listening—with focus, curiosity, and empathy—has become a lost art. But it doesn't have to be. We explore the key techniques and mindset shifts from New Level Work's "Listening Skills Enhanced" training to help managers lead with greater clarity, compassion, and confidence. Whether you're heading into a tough 1:1, navigating team conflict, or just want to create more trust, this episode gives you the tools to transform the way you listen—and lead. Key Takeaways Listening is an active leadership skill—not a passive one. The way you listen shapes your team's culture and performance. Don't multitask—your attention is your most valuable currency. Curiosity and silence are powerful tools for deeper understanding. Better listening improves decision-making and strengthens trust. Learn More: For leadership coaching, development programs, or AI-enhanced learning tools to support your managers, visit newlevelwork.com. Like what you hear? Do you enjoy our show? One of the best ways to help us out is leave a 5-star review on your platform of choice! It's easy - just go here: https://www.newlevelwork.com/review For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

In this episode of Building Better Managers, we explore one of the most essential tools in every leader's toolkit: giving effective feedback. We introduce the SBI Model — Situation, Behavior, Impact, a practical, repeatable framework adapted from the Center for Creative Leadership. Whether you're delivering constructive feedback or reinforcing great work, SBI helps managers communicate with clarity, build trust, and foster real growth. Through examples, breakdowns, and practical coaching tips, this episode guides leaders in creating feedback conversations that are consistent, specific, and authentic — the foundation of high-performing teams. Key Takeaways: Feedback is not about correction — it's about raising awareness. The SBI Model offers a simple structure: Situation, Behavior, Impact. Composure is critical — never deliver feedback when emotional. Constructive feedback should be two-way and solution-focused. Positive feedback builds trust and rewires the brain for success. Managers should spend more time reinforcing what's working than correcting mistakes. Effective feedback drives performance, culture, and leadership growth. Learn More: For leadership coaching, development programs, or AI-enhanced learning tools to support your managers, visit newlevelwork.com. Like what you hear? Do you enjoy our show? One of the best ways to help us out is leave a 5-star review on your platform of choice! It's easy - just go here: https://www.newlevelwork.com/review For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

In this encore episode of Building Better Managers, host Wendy Hanson talks with experts Karolin Helbig and Minette Norman to explore the critical concept of psychological safety in the workplace. They discuss the importance of creating an environment where employees feel safe to express themselves, share ideas, and take risks without fear of negative consequences. The conversation covers practical strategies for leaders and team members alike to foster psychological safety, including communication techniques, managing reactions, embracing failure, and designing inclusive rituals. Key takeaways: Psychological safety is essential for creativity and innovation. Leaders set the tone for psychological safety in teams. Everyone in a team contributes to the climate of safety. Communicating courageously is a foundational element of safety. Managing reactions is crucial for maintaining psychological safety. Embracing failure can lead to valuable learning opportunities. Inclusive rituals can enhance team dynamics in hybrid settings. The power of pause can help in managing responses effectively. Little changes in behavior can lead to significant cultural shifts. Psychological safety requires deliberate cultivation and practice. Meet Minette: Minette Norman is a consultant and speaker specializing in inclusive leadership development, with a focus on fostering psychological safety to create inclusive work environments. Prior to her work in inclusive leadership, Minette spent many years leading global technical teams in the software industry, giving her a deep understanding of the challenges facing organizations in today's fast-paced and constantly evolving business landscape. Meet Karolin: Karolin Helbig is an expert in helping leaders optimize team performance and transform their organizations through the development of mindset, emotional intelligence, and psychological safety. With over 15 years of experience as a top management consultant at McKinsey & Company, Karolin has a wealth of expertise in driving business success. Additionally, Karolin holds a PhD in human genetics from the Phillipps-Universität in Marburg, Germany.  Follow: Minette on LinkedIn - https://www.linkedin.com/in/minettenorman/ Minette Website: https://www.minettenorman.com/ Karolin on LinkedIn: https://www.linkedin.com/in/karolinhelbig/ Karolin Website: https://karolinhelbig.com/ The Psychological Safety Playbook: https://thepsychologicalsafetyplaybook.com/ Subscribe to our podcast on your favorite podcast platform! Do you enjoy our show? One of the best ways to help us out is leave a 5-star review on your platform of choice! It's easy - just go here: https://www.newlevelwork.com/review For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast © 2019 - 2025 New Level Work

In this encore episode of Building Better Managers, host Wendy Hanson engages with Marlene Chism to explore the complexities of conflict in the workplace. They discuss the importance of developing conflict capacity, emotional integrity, and leadership clarity. Marlene emphasizes the need for leaders to confront their inner narratives and the impact of organizational culture on conflict resolution. Key takeaways: Conflict capacity involves skills development, inner game, and culture. Drama in the workplace is inevitable but can be managed. Emotional integrity means owning your experience and feelings. Changing your narrative can shift your perspective on conflict. Leadership identity must align with organizational goals. Clarity in leadership roles is essential for effective management. Workplace culture influences how conflict is addressed. Self-awareness is key to navigating personal and professional conflicts. Leaders should encourage open communication to reduce drama. Courage is necessary to engage in difficult conversations. Meet Marlene: Marlene is the author of four books, including Stop Workplace Drama, No-Drama Leadership, 7 Ways to Stop Drama in Your Healthcare Practice, and From Conflict to Courage: How to Stop Avoiding and Start Leading. She's also an expert on the LinkedIn Learning platform, offering courses in Anger Management, Difficult Conversations, Difficult Conversations for Managers, and Working with High Conflict People as a Manager. Marlene has a degree in Communications from Drury University and a Master's degree in Human Resources Development from Webster University. She's an advanced practitioner in Narrative Coaching. Follow Marlene: LinkedIn - https://www.linkedin.com/in/marlenechism/ Instagram: https://www.instagram.com/marlenechismconsulting/ Facebook - https://www.facebook.com/marlenechism Website - https://www.marlenechism.com/ Subscribe to our podcast on your favorite podcast platform! Do you enjoy our show? One of the best ways to help us out is leave a 5-star review on your platform of choice! It's easy - just go here: https://www.newlevelwork.com/review For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast © 2019 - 2025 New Level Work

In this encore episode of Building Better Managers, host Wendy Hanson discusses the importance of self-care for leaders with management consultant Liz Kislik. They explore effective time management strategies, the distinction between empathy and compassion, and the structural solutions that can support self-care in the workplace. The conversation emphasizes the need for leaders to model self-care, manage their time effectively, and navigate conflicts with compassion and action. Listeners are encouraged to take actionable steps to improve their leadership and team dynamics. Key takeaways: Self-care is essential for effective leadership. Good calendar management helps reduce stress. Meetings should allow for breaks and reflection. Empathy is about feeling; compassion is about action. Structural changes can support self-care in organizations. Conflict avoidance can lead to increased stress. Taking small steps can lead to significant changes. Walking meetings can enhance creativity and reduce stress. Focus on positive outcomes to foster a better environment. Leaders should model self-care for their teams. Meet Liz: Liz is an accomplished management consultant and executive coach with over 30 years of experience in developing high-performing leaders and workforces. Known for her expertise in conflict resolution and improving workplace dynamics, Liz is a respected thought leader and contributor to renowned publications such as Harvard Business Review and Forbes. Trusted by Fortune 500 companies including American Express, Girl Scouts, Staples, Janssen Pharmaceuticals, and Highlights for Children, Liz serves as a valued advisor, leveraging her wealth of experience to drive their success. Follow Liz: LinkedIn - https://www.linkedin.com/in/lizkislik/ Website - http://www.lizkislik.com/ Subscribe to our podcast on your favorite podcast platform! Do you enjoy our show? One of the best ways to help us out is leave a 5-star review on your platform of choice! It's easy - just go here: https://www.newlevelwork.com/review For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast © 2019 - 2025 New Level Work

In this episode of Building Better Managers, host Wendy Hanson engages in a deep conversation with Chris Wells, VP of EMEA at New Level Work, about the intersections of sales, HR, and learning and development. They explore the importance of personal connections in sales, the similarities between HR and sales professionals, and the common blind spots in leadership development programs. The discussion also highlights the evolving approaches to leadership development, the challenges faced by HR leaders, and the future of sales in the context of leadership development. Chris shares valuable insights and advice for both HR leaders and salespeople, emphasizing the need for trust and understanding in their relationships. Key takeaways: Building relationships is crucial in sales and HR. Understanding personal challenges can lead to better sales outcomes. HR and sales professionals share similar traits and skills. Engagement is key to serving internal customers effectively. Successful leadership development relies on storytelling and transformation. Continuous development is essential for leadership effectiveness. Budget constraints challenge HR leaders in development initiatives. Innovative solutions are needed to keep up with changing demands. Personalization in learning is becoming increasingly important. Trust is fundamental in the relationship between sales and HR leaders. Meet Chris: Chris leads New Level Work's European division and brings nearly three decades of experience in learning and leadership development. With a passion for helping organizations unlock the full potential of their people, Chris partners globally to create leadership programs that don't just impact employees, but extend beyond the workplace—positively influencing families, friends, and entire communities. Follow Chris: LinkedIn - https://www.linkedin.com/in/cjwells Website - https://www.newlevelwork.com/ Subscribe to our podcast on your favorite podcast platform! Do you enjoy our show? One of the best ways to help us out is leave a 5-star review on your platform of choice! It's easy - just go here: https://www.newlevelwork.com/review For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast © 2019 - 2025 New Level Work

Host Wendy Hanson engages with Kristine Ellis, Director of Talent Development at GuideWell, to explore the complexities of leadership in the healthcare sector. They discuss the unique challenges faced by healthcare leaders, the innovative use of AI in management, and the importance of coaching and collaboration in fostering a supportive work environment. The conversation also highlights strategies for navigating change, supporting mental health, and ensuring employee well-being, all while emphasizing the core values that drive GuideWell's mission to transform healthcare. Key takeaways: Healthcare leadership requires adaptability to unique challenges. AI can enhance efficiency and creativity in healthcare management. Understanding team dynamics is crucial during times of change. Coaching is essential for personal and professional development. Fostering collaboration is key in a geographically diverse workforce. Employee wellbeing is a priority for effective leadership. Building trust through relationships enhances team resilience. Values should be lived and not just displayed on walls. Recognizing signs of burnout is vital for team support. Effective communication is essential for navigating change. Meet Kristine: Kristine Ellis is the Director of Talent Development for GuideWell, a $30 billion not-for-profit, mission-driven enterprise focused on transforming health care. At GuideWell, she leads an Employee and Executive Leadership Development team which has received the Association for Talent Development Best Award 10 times and is currently ranked twelfth on ATD's global Best Awards list. Kristine works with employees, leaders, and executives on topics such as communication, competency development, strategic thinking, personal branding, and work-life balance. She is a well-known expert in her field and has spoken nationally on a variety of leadership topics at ATD events and other conferences for educators, and healthcare and finance professionals. In her own leadership and in her world-class programs, she combines passion with extensive leadership development experience and a unique coaching approach that emphasizes the importance of servant leadership and empathic communication. Follow Kristine: LinkedIn https://www.linkedin.com/in/kristine-ellis-med-mpc-pcc Website https://www.guidewell.com/who-we-are/our-businesses Subscribe to our podcast on your favorite podcast platform! Do you enjoy our show? One of the best ways to help us out is leave a 5-star review on your platform of choice! It's easy - just go here: https://www.newlevelwork.com/review For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast © 2019 - 2025 New Level Work

In this encore episode of Building Better Managers, Wendy engages with Julie Winkle Giulioni, a renowned expert in career development. They discuss the evolution of career conversations, the importance of psychological safety, and the impact of remote work on employee growth. Julie emphasizes the need for continuous dialogue about career development rather than relying on annual reviews. The conversation also explores the role of AI in enhancing career growth while highlighting the irreplaceable value of human interaction. As the workplace continues to evolve, leaders must adapt their strategies to foster an environment where employees feel valued and supported in their career journeys. Key takeaways: Career development is essential for employee engagement and retention. Conversations about career growth should happen regularly, not just annually. Psychological safety is crucial for open and honest career conversations. Leaders should focus on asking questions rather than providing answers. Remote work requires more intentionality in career development efforts. Recognizing and appreciating employees' strengths fosters motivation. AI can support career development but cannot replace human interaction. Creating equitable development opportunities is vital in a hybrid work environment. Leaders should confront their proximity bias to ensure fair development. The future of career development will focus on self-driven growth and diverse experiences. Meet Julie: Julie Winkle Giulioni is a champion for workplace growth and development and helps executives and leaders optimize talent and potential within their organizations. One of Inc. Magazine's Top 100 speakers, she's the author of "Promotions Are So Yesterday: Redefine Career Development. Help Employees Thrive" and the co-author of the international bestseller, "Help Them Grow or Watch Them Go: Career Conversations Organizations Need and Employees Still Want," translated into seven languages. Julie is a regular columnist for Training Industry Magazine and SmartBrief and contributes articles on leadership, career development, and workplace trends to numerous publications including Fast Company and The Economist. You can keep up with Julie through her blog and LinkedIn. Follow Julie: LinkedIn: https://www.linkedin.com/in/juliewinklegiulioni/ Website: https://www.juliewinklegiulioni.com/ Do you enjoy our show? One of the best ways to help us out is leave a 5-star review on your platform of choice! It's easy - just go here: https://www.newlevelwork.com/review For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast © 2019 - 2025 New Level Work

In this encore episode, host Wendy Hanson engages with David Evans, VP of Product at New Level Work, to explore the transformative role of artificial intelligence (AI) in leadership development. They discuss the definitions of AI, its applications in product development, and successful integrations in the industry. David shares insights on how AI can enhance coaching, streamline administrative tasks, and foster stronger human relationships. Key takeaways: AI is not a replacement but a tool for enhancement. Understanding AI is crucial for future job security. AI can create value by helping leaders thrive. Narrow AI focuses on specific tasks, while AGI aims for human-like intelligence. AI can recommend personalized learning and coaching options. Generative AI can assist in content creation and marketing. AI can help streamline administrative tasks for coaches. Leadership Oracle provides tailored answers based on best practices. AI can analyze 360 data for personalized development plans. Ethics and privacy are paramount in AI development. Meet David: David Evans is the Vice President of Product at New Level Work (formerly BetterManager). In this role, David is responsible for overseeing the product vision and strategy for the company, helping it to achieve its mission of making thriving at work the norm by developing better leaders. Prior to joining New Level Work as VP Product, David led Talent Success at Amplitude where he supported the growth of managers and their teams, scaling company culture as the business scaled. David has coached tech leaders and their teams for over 15 years, from baby startups to Fortune 100s, through capital raisings, M&A transactions, and public listings.David was previously Technical Director at Adopt-a-Pet.com and Founder & CEO of two tech companies, which resulted in one exit and a 9-figure acquisition deal that went south; life's an adventure! David's biggest and most important growth challenge so far: co-parenting 2 young kids. LinkedIn: https://www.linkedin.com/in/jeditrainer/ Email: david.evans@newlevelwork.com Do you enjoy our show? One of the best ways to help us out is leave a 5-star review on your platform of choice! It's easy - just go here: https://www.newlevelwork.com/review For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast © 2019 - 2025 New Level Work

In this episode, host Wendy Hanson talks with the customer success team at Better Manager, discussing their roles, the importance of customer success, and the collaborative culture they foster. The conversation highlights the team's commitment to helping clients thrive at work, the lessons learned in their journey, and their vision for the future of customer success. Key takeaways: Customer success is about understanding unique client needs. Empathy and emotional intelligence are crucial in customer success roles. Building a customer success team requires proactive engagement. Feedback loops enhance organizational learning and improvement. Creating a collaborative culture fosters trust and transparency. Investing in employee development leads to better business outcomes. Assuming good intentions improves interpersonal interactions. A strong company culture enhances team performance. Remote work can still foster strong team connections. Customer success teams act as extensions of their clients' teams. Meet Kate Rath Kate Rath is a seasoned professional with a diverse background in leadership development, international public health, communications, and the arts. Holding a Master's of Science in International Relations from the London School of Economics, Kate brings a wealth of knowledge and expertise to her role as VP of Customer Success at BetterManager, where she is dedicated to empowering individuals and fostering positive workplace cultures. Meet Luis Vides Luis Vides is a highly experienced Customer Success Manager with over 12 years of expertise in various industries, including call center BPO, real estate, outsourcing, and leadership development. With a well-rounded skill set and a commitment to driving growth and delivering exceptional results, Luis brings a passionate and customer-centric approach to his role at BetterManager. His diverse background as a corporate trainer, senior trainer, training manager, recruiting manager, property manager, account manager, solutions architect, and customer success manager allows him to provide valuable insights and support to clients, helping them thrive in their work environments. Meet Rafael Tinoco Rafael Tinoco Hernandez is a dedicated and driven professional with a genuine passion for driving customer success. With a background in business and finance, Rafael has made significant contributions as a Key Account Manager and Customer Success Manager in multiple startup ventures. Leveraging his skills and experience, Rafael actively works towards the success and advancement of organizations. His collaborative nature and strong problem-solving abilities enable him to build meaningful relationships with clients and deliver exceptional results. With a focus on creating positive workplace cultures, Rafael strives to empower managers and inspire transformation in work environments. Follow Kate, Luis & Rafael: Kate LinkedIn: https://www.linkedin.com/in/kate-rath-5b6a2243/ Luis LinkedIn: https://www.linkedin.com/in/levides/ Rafael LinkedIn: https://www.linkedin.com/in/rafael-tinoco-hernandez/ Do you enjoy our show? One of the best ways to help us out is leave a 5-star review on your platform of choice! It's easy - just go here: https://www.newlevelwork.com/review For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast © 2019 - 2025 New Level Work

In this encore episode, host Wendy Hanson engages with Dr. Julie Pham, founder of CuriosityBase, to explore the critical role of respect in relationships, particularly in the workplace. They discuss the seven forms of respect — procedure, punctuality, information, candor, consideration, acknowledgement, and attention — and how understanding these can enhance communication and collaboration within teams. Key takeaways: Good processes require positive relationships to be effective. Respect is a key component in both personal and professional relationships. The seven forms of respect help articulate needs and expectations. Procedure involves adhering to established norms and rules. Punctuality reflects respect for others' time. Information should be shared openly to foster inclusion. Candor is essential for constructive feedback and growth. Consideration involves anticipating others' needs and wants. Acknowledgement reinforces positive contributions and builds morale. Attention is crucial for effective communication and respect. Meet Dr. Julie Pham: Dr. Julie Pham is the founder and the CEO of CuriosityBased, an organizational development firm based in Seattle. She is the author of the #1 Amazon Bestseller 7 Forms of Respect: A Guide to Transforming Your Communication and Relationships at Work. Dr. Pham has been recognized with numerous awards for her community leadership. She has applied her community building approach to building strong, collaborative and curious teams.  She was born in Saigon, Vietnam and raised in Seattle. Dr. Pham earned her PhD in history at Cambridge University as a Gates Cambridge Scholar and she graduated magna cum laude from University of California, Berkeley as a Haas Scholar. She earned her real life MBA by running her family's Vietnamese language newspaper during the 2008-2010 recession. She has worked as a journalist, historian, university lecturer, marketer, nonprofit executive, and management consultant. Follow Julie: LinkedIn: https://www.linkedin.com/in/juliepham2 Website: https://curiositybased.com/ Do you enjoy our show? One of the best ways to help us out is leave a 5-star review on your platform of choice! It's easy - just go here: https://www.newlevelwork.com/review For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast © 2019 - 2025 New Level Work

In this episode, Meighan Hackett Poritz, managing director of the Learning Forum, discusses the importance of peer learning and collaboration among leaders in the workplace. She talks about the evolution of work dynamics post-pandemic, the significance of trust in professional relationships, and innovative practices in talent development. The conversation highlights the need for a coaching culture within organizations and the role of networking in fostering growth and development among managers and leaders. Key takeaways: The world of work has seen major shifts in the past year. Confidential peer learning fosters trust and meaningful relationships. Access to instant benchmarking is crucial for leaders today. Innovation and inspiration are more important than ever. The pandemic has amplified the urgency of workforce-related topics. Companies are exploring advances in technology for training. Creating a culture of coaching is essential for growth. Networking allows for the exchange of valuable insights. Trust and confidentiality are foundational in coaching relationships. Promoting a culture of development and learning is key.   About Meighan Hackett Poritz: Meighan is the Managing Director of The Learning Forum,  is a member-driven networking organization for senior executives of large multi-national and government organizations. Member firms include over 120 organizations which include 5 of the Fortune 10, 25 of the Fortune 100, along with 10 key government organizations. Her councils provide leaders access to confidential peer learning through a high trust network.  They are a platform for ideas, inspiration, and benchmarking which has a lasting impact on the strategy and growth programs of Fortune 500 companies.   Meighan completed an Ironman triathlon and raised $10,000 for blood cancer research. She is passionate about the emerging trends that link sustainability, personal well being, productive workplaces, and communities. Meighan's Links: LinkedIn: https://www.linkedin.com/in/meighanhackett/ Website: http://www.thelearningforum.org/ Do you enjoy our show? One of the best ways to help us out is leave a 5-star review on your platform of choice! It's easy - just go here: https://www.newlevelwork.com/review For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast © 2019 - 2025 New Level Work

Dedicated and high-performing Executive Coach and former Vice President of Coaching at New Level Work, Karen Benz, explores the nuances of coaching in leadership. Learn the importance of understanding what coaching is and isn't, the concept of directed coaching, and the significance of building a strong coaching community. This conversation with host Wendy Hanson highlights the transformative 'Aha' moments experienced by managers during coaching sessions, the differences between internal and external coaching, and the power of perspective in facilitating growth. The importance of feedback and the value of coaching in today's workplace is emphasized, especially in navigating challenges brought on by recent global events. Key takeaways: Coaching is about building individual leadership skills through goal setting. Directed coaching combines traditional coaching with the coach's expertise. A strong coaching community enhances the experience for both coaches and clients. Aha moments in coaching can lead to significant personal and professional growth. External coaches can provide a fresh perspective free from organizational politics. Perspective shifts can help clients see situations differently and improve their management style. Feedback is essential for growth and improvement in coaching. Coaching is an investment in personal and professional development, not a remedial action. Clients must be motivated to engage fully in the coaching process. The relationship between coach and client is crucial for effective coaching. Meet Karen: Karen Benz is an experienced Executive Coach (and former VP of Coaching at NLW) with an extensive background in leadership and management. She holds a B.S. (Bryant University) and M.S. in Management (Salve Regina University). Her experience spans most industries including technology, finance, health care, defense, manufacturing, service, nonprofit, government, and education. Karen has a certification in DISC and has taught business courses at the university level for over 10 years. She also has experience as the Chief Operating Officer of an ambulatory health care facility located in Rhode Island. Karen is a certified graduate of Corporate Coach University. She is the VP of Coaching at New Level Work and is based in Rhode Island. Karen's Links: Your LinkedIn URL: https://www.linkedin.com/in/karenbenz/ Do you enjoy our show? One of the best ways to help us out is leave a 5-star review on your platform of choice! It's easy - just go here: https://www.newlevelwork.com/review For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast © 2019 - 2025 New Level Work

In this encore episode with Tim Creasey, we discuss the critical aspects of change management in organizations, especially in the context of the post-pandemic workplace. We explore the importance of understanding the people side of change, the role of managers as change agents, and the need for effective communication and support for employees during transitions. Tim emphasizes that successful change requires both technical solutions and the engagement of people, highlighting the evolving expectations of employees and the necessity for managers to adapt to new realities. Key takeaways: Change is inevitable and affects all businesses. Support for team members is crucial during transitions. The pandemic accelerated the need for digital transformation. The people side of change is often overlooked but essential. Successful change requires both technical and people sides. Managers play a critical role in facilitating change. Communication from managers is vital for employee understanding. Transparency is important to prevent misinformation. Employees need to feel valued and that they matter. Adaptability is key in the evolving workplace. Meet Tim: Tim Creasey is the Chief Innovation Officer at Prosci, a global research and advisory firm focused on change management. He is an internationally recognized thought leader, author, and speaker on the topic of change management, with over 25 years of experience in the field. Tim has extensive experience in speaking to large audiences globally and empowering them with actionable insights that are authentic, knowledgeable, and engagingly humorous. Tim's Links: Your LinkedIn URL: https://www.linkedin.com/in/TimCreasey Website Address: https://www.prosci.com/ YouTube: https://www.youtube.com/channel/UCpROP3F4AOo2ixTuq5KQhBw Do you enjoy our show? One of the best ways to help us out is leave a 5-star review on your platform of choice! It's easy - just go here: https://www.newlevelwork.com/review For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast © 2019 - 2025 New Level Work

Join us for a special episode of Building Better Managers as we explore the intersection of humor and artificial intelligence with Dr. Melissa Looney. Discover how AI is shaping the future of higher education and the role humor plays in learning environments. As we look forward to 2025, learn about New Level Work's innovative AI product, Leora, and the importance of curiosity in the age of AI. Tune in for insights, laughter, and a glimpse into the future of communication. In this episode: Impact of AI in Universities The Role of Humor in Learning AI and Humor: A Final Frontier Future Research Directions Meet Melissa: Director of Learning, Development, and Engagement Strategies at Bentley University Strategic and passionate learning professional with 13 years of experience in higher education Doctoral candidate at the University of Central Florida, focusing on humor in instructional contexts and the use of artificial intelligence to enhance interpersonal interactions Melissa's Contact Info: LinkedIn: https://www.linkedin.com/in/melissamlooney/ Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://www.newlevelwork.com/review For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast © 2019 - 2024 New Level Work

In our latest episode, Wendy sits down with Chris Wells, VP Sales EMEA, New Level Work, to explore how personal connections can redefine success in management and leadership. Chris shares a transformative story from his career, highlighting the importance of understanding personal goals over business objectives. Discover the surprising similarities between HR, L&D, and sales professionals and learn how empathy can transform your management style. Don't miss this insightful conversation packed with valuable lessons for anyone looking to enhance their leadership skills. Listen now and join us on this journey to building better managers. Meet Chris: Chris leads New Level Work's European division and brings nearly three decades of experience in learning and leadership development. With a passion for helping organizations unlock the full potential of their people, Chris partners globally to create leadership programs that don't just impact employees, but extend beyond the workplace—positively influencing families, friends, and entire communities. Chris' Links: Your LinkedIn URL: https://www.linkedin.com/in/cjwells Website Address: https://www.newlevelwork.com/ Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://www.newlevelwork.com/review For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast © 2019 - 2024 New Level Work

In our latest episode, we explore the dynamic world of healthcare leadership with Kristine Ellis from GuideWell. Discover how this health solutions company is utilizing innovative AI strategies to enhance team efficiency and security. Kristine shares her insights on leading through change, the critical role of coaching, and fostering collaboration across a geographically diverse workforce. Whether you're in healthcare or interested in leadership strategies, this episode offers valuable lessons on supporting mental health and building trust within teams. Don't miss out—listen now and be inspired by GuideWell's transformative journey! Meet Kristine: Kristine Ellis is the Director of Talent Development for GuideWell, a $30 billion not-for-profit, mission-driven enterprise focused on transforming health care. At GuideWell, she leads an Employee and Executive Leadership Development team which has received the Association for Talent Development Best Award 10 times and is currently ranked twelfth on ATD's global Best Awards list. Kristine works with employees, leaders, and executives on topics such as communication, competency development, strategic thinking, personal branding, and work-life balance. She is a well-known expert in her field and has spoken nationally on a variety of leadership topics at ATD events and other conferences for educators, and healthcare and finance professionals. In her own leadership and in her world-class programs, she combines passion with extensive leadership development experience and a unique coaching approach that emphasizes the importance of servant leadership and empathic communication. Kristine's Links: LinkedIn: https://www.linkedin.com/in/kristine-ellis-med-mpc-pcc Website: https://www.guidewell.com/who-we-are/our-businesses Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://www.newlevelwork.com/review For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast © 2019 - 2024 New Level Work

Join host Wendy Hanson in this enlightening episode of Building Better Managers, where we explore the transformative power of kindness in the workplace with guest Christy Pretzinger. Christy, a high-energy entrepreneur and founder of WG Content, shares her insights on fostering a people-focused culture and the importance of self-awareness and vulnerability in leadership. Discover how kindness can drive productivity and business success, and learn about the innovative coaching solutions offered by New Level Work to support managers and leaders. Tune in to uncover strategies for creating environments where people can thrive. In this episode: Importance of Kindness Introducing Christy Pretzinger Self-Awareness in Leadership Vulnerability and Trust Building a Business on Kindness WG Content and Healthcare Meet Christy: Christy Pretzinger is a high-energy entrepreneur and she's passionate about building environments where people can thrive. Her organization, WG Content, has transformed the landscape of healthcare content creation. Being among the first to specialize in healthcare content, we grew up with the industry, and WG Content is now an industry-leading agency that delivers superior content strategy and creation to healthcare brands across the country. She says: And while I am exceedingly proud of the work we do, the myriad services we provide and the impressive client list, my passion and focus is on ensuring that as we grow, our people-focused culture continues to be the core of our organization. I want to share my passion for creating an environment where people can thrive with other leaders, and to that end I am the author of the upcoming book, Your Cultural Balance Sheet: Strategies for Creating Environments Where People Can Thrive. Christy's Links: LinkedIn: https://www.linkedin.com/in/christypretzinger/ Website: https://wgcontent.com/ Do you enjoy our show? One of the easiest ways to help us out is to drop us a 5-star review on your platform of choice! https://www.newlevelwork.com/review For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast © 2019 - 2024 New Level Work