The Double Your Production Podcast

Have you ever experienced this… You attend a dental conference, see new technology unveiled, and you see huge potential for your office. You decide to invest in the equipment, you're buzzing with the possibilities as you return to the office, but you're met with grumbles and resistance from the team. You see all the good that could come from using this new tool, but no matter what you say, the others don't see it.  In these frustrating moments, it's easy to label your team members as "lazy" or "negative" and set the new equipment aside to gather dust, but there's a better way forward. In this episode, Dr. John Meis and Wendy Briggs are sharing their tips for getting the team on board with new tech and making the hype contagious. With a few key shifts, your whole team will embrace dentistry's innovations and be excited to provide top care to patients for years to come.

In just 5 years, Dr. Milton Cook has grown his dental practice from 1 to 5 locations (and is in the process of buying number 6). Over the years, he has built up an amazing leadership team that supports his growing enterprise and he's transitioned from a full-time dentist to a true CEO.  He's growing quickly and sustainably, with high-performing team members who can make decisions for each location, freeing him up to focus on the big picture. He's now able to serve his community in a bigger way and is building a lasting legacy in Virginia. Today, he's joining us on the podcast to share a behind-the-scenes look at his practice and answer some common questions about expansion. If you dream of owning multiple locations, this episode is a must-watch. As mentioned in the episode, our quarterly practice growth retreat is coming up in Las Vegas! If you're interested in a complimentary guest pass, just complete this quick form here and we'll get your ticket confirmed: https://www.theteamtraininginstitute.com/guest 

AI is in the headlines every day, but what do these new advancements mean for dentistry? Today on the podcast, Dr. John and Wendy are joined by Richard May and Quin Briggs of Mango Voice to talk about how they're using AI technology to improve phone answering and conversions in dental offices. With AI call answering, analysis, and note-taking, they're not only creating a more positive experience for patients who call, they're helping front desk teams balance competing administrative tasks, schedule more appointments, and accomplish more throughout the day. With Mango Voice, AI doesn't replace your team, it enhances your team, and allows your practice to grow and thrive with fewer mistakes and less hassle. Catch today's episode to learn how Mango is utilizing AI and transforming the patient experience in dental practices. Click here to learn more about Mango: www.mangovoice.com 

How much business success can realistically come from a single-doctor dental practice? After all, there are only so many hours in a week to see patients. How does this impact your exit options when you decide to retire or sell your practice? And, what are your options if you've reached this ceiling? Dr. John Meis and Wendy Briggs are sitting down to tackle these questions. In this episode, you'll learn where performance tends to plateau, what it means for the business, and what's next for practices like this. If you're the solo doctor in your practice, it's important to know how to position your business for maximum value and build your asset to its fullest potential. Don't miss this important episode. PLUS, in this episode, Dr. John and Wendy mention our upcoming practice growth retreat in Las Vegas! If you're interested in attending this event as a guest, you can request a complimentary ticket here: https://www.theteamtraininginstitute.com/guest 

We have 2 special guests on the podcast today, Dr. Vincent Mariano and Dr. Lisa Emirzian. They are the owners of a 3-location group practice, EMA Dental in Northampton, MA. They're joining leaders at The Team Training Institute to share a behind-the-scenes look at how they've grown their hygiene production by $1 million in just one year. They're also sharing how they've supported their team through this incredible growth and change, adopting new hygiene systems, new mindsets around care, and new ways of interacting with patients. When everyone learns together, progress is faster and more sustainable. There's so much to learn from this group practice and we're so proud to showcase their results.  For more information about our approach to hygiene, click here: https://www.theteamtraininginstitute.com/hygiene 

Happy Halloween from The Team Training Institute! In this special Halloween episode, Wendy and Dr. John are sitting down to share some of the scariest things they've seen in dental practices throughout their careers. From insurance mishandling to embezzlement to marketing disasters, you'll hear about some of the most embarrassing and damaging things dentists and teams have dealt with.  Let this episode be a cautionary tale of what to avoid as you're running your business. And from all of us at The Team Training Institute, we hope you have a fun and safe Halloween!

Smooth, quick patient financing allows more patients to move forward with the care they need. One of the best ways to complete more diagnosed treatment is to provide better financing options. Years ago, patient financing meant difficult approvals, lots of paperwork, and a low success rate. Patients needed to have a high credit score to qualify, and most were denied, creating uncomfortable moments for dental teams and frustration for patients. With the help of technology and industry-wide data, Sunbit has made this process much easier, allowing 9 out of 10 patients to get approved (all in about 20 seconds with a few clicks of an iPad). Jay Letwat is joining us as a guest on the podcast today from Sunbit to share how their service makes patient financing ultra-simple. If you don't currently offer patients quick, easy financing options, it's time to consider adding it. When patients have more flexibility in their payments, they can say yes to the care they need and everybody wins.   Learn more about Sunbit here: https://sunbit.com/

In this milestone episode, we invited dental practice owners from across our community to join us live and share what has been most impactful for their practice growth. You'll hear from dentists with a wide variety of practices as they share what has made the biggest difference for them. In this episode, we talked about everything from profitability to teamwork to comprehensive preventative care. Don't miss this packed episode. Thank you to everyone who was a part of this live recording, we're SO honored to have hosted The Double Your Production Podcast for 150 episodes. Thanks for tuning in, we're looking forward to many more episodes!

On the podcast today, we're talking about money. Specifically, we're talking about the role production plays in a dental practice.    How important is production? If the owner-dentist is talking a lot about production, is that a sign of greed or possible over-diagnosing? A dental practice is a business, and money plays a role, but how does that factor into patient care and the overall practice atmosphere?   Production isn't everything, but it is important to the survival and performance of the practice. So how much should teams be focusing on it?   We're diving into this hot topic in today's episode, so don't miss it!

Team compensation can be an emotionally-charged topic in any dental office. With wages rising and profits shrinking, this can put doctor-owners in a tough spot when determining a fair pay structure.   Today, Kellie Black is joining Wendy Briggs on The Double Your Production Podcast to share how to best handle compensation in the practice.   In this episode, you'll learn: How to determine the market rate for your area (and the pros and cons of meeting or exceeding that rate) How to introduce activity bonuses periodically to energize the team and incentivize top performance The best ways to respond to team members who ask for a raise What to do when team members are frustrated by the compensation of others

Most dentists are taking on too many things in the practice. They see patients every day, manage the team, and operate the business, all of which could be full time jobs. This overload often leads to burnout and causes practice growth to hit a ceiling, but delegation isn't always easy. Do any of these sound familiar? "The team is already working so hard, I can't ask them to take on any more." "By the time I teach someone else how to do this, I could have just done it myself." "This project is too sensitive to give to a team member, it can only be done by me." When delegation is done right, time is saved, team members are more satisfied in their roles, and the practice can grow more quickly. In this episode, Dr. John Meis and Wendy Briggs are sharing their tips for delegation and clearing the way for stronger team dynamics. In the episode, Wendy highlights some of our upcoming events. We hope to see you at one of these retreats or workshops. See our full calendar here: https://www.theteamtraininginstitute.com/events 

In part 2 of this episode, Dr. John Meis and Wendy Briggs are discussing more ways to protect your dental practice in the event of an economic recession. In this episode, you'll learn… How to make the most of lean periods in your practice Why it's a good time to evaluate your insurance participation and renegotiate reimbursement rates How to avoid bad habits if appointments dip Why an economic downturn is often a good time to invest in growth Unexpected challenges will always arise in business, but the more prepared you are, the less your practice will be impacted. Don't miss this episode. These strategies will ensure your office thrives no matter the circumstances. Download Your Free Guide: We've put together a downloadable guide with additional resources on how to protect your practice. Get your copy here: https://www.theteamtraininginstitute.com/recession 

Over the past few months, there have been countless headlines warning of a recession. While nobody can predict the future, there is considerable evidence to indicate a looming downturn. What can you do to protect your dental practice? Contrary to popular belief, recessions don't hurt all businesses. Some companies make it through difficult periods unscathed, and some even take advantage of certain economic factors (like low interest rates) and grow. How you prepare will determine the impact economic fluctuations will have on your production, profitability, and growth potential.  In this 2-part episode, Dr. John Meis and Wendy Briggs are sharing their 7 strategies to insulate your dental practice from economic harm. Don't miss this in-depth episode. We've also put together a free downloadable guide with additional resources on how to protect your office. Get your copy here: https://www.theteamtraininginstitute.com/recession

How is AI impacting the dental industry? How will it transform patient care? In this episode of The Double Your Production Podcast, Dr. John Meis and Wendy Briggs are diving into the AI advancements that they believe are making the biggest difference right now. Technology is improving at breakneck speed, and changes are coming to dentistry every day. As you look at the technology available, it's important to have sound recommendations so you can make smart investments for your office. We're proud to announce that this episode will be part of a recurring series on the podcast where Dr. John and Wendy share their thoughts on emerging tech and help you make the wisest investments for your practice. Don't lose money on overly hyped new releases, get our recommendations here.

When people work closely together, conflict is inevitable. In a dental office, disagreements will come up, but if you have strategies in place to handle them, these sticky moments can actually bring team members closer and create a stronger work environment. In this episode of The Double Your Production Podcast, Wendy Briggs is joined by Heather Driscoll to talk about ways to reduce conflict at the office and bring the team together with a common purpose. In today's episode, you'll learn: How to establish non-negotiable rules of behavior to protect core values The Drama Triangle: what it is and how best to handle it in the workplace Scripts to empower the team to face discomfort and interpersonal tension How to disagree with co-workers without abandoning your integrity How clear roles and systems greatly reduce overall conflict within teams When conflict arises in your office, it's an opportunity to improve communication, strengthen the team, and emerge happier.  If you're struggling with conflict among your team members, reach out to us for some guidance and tools. Schedule a quick 10-min call here and we'll see how we can help: theteamtraininginstitute.com/10min 

Every day in dentistry, new science emerges that requires dental professionals to revisit their recommendations for patients. While chlorhexidine was a widely used antimicrobial agent for many years, it may not be the gold standard moving forward. In this bonus episode of The Double Your Production Podcast, Wendy Briggs is sharing her best recommendations for home care products for at-risk patients.

Do your patients thoroughly understand why they need the care you recommend? Do they understand their risks and the benefits of preventative treatment? In today's episode of The Double Your Production Podcast, Wendy Briggs and Dr. John Meis are discussing better ways to communicate these risks and benefits to patients to get them more engaged in their oral health. In this episode, you'll learn: How risk assessments help patients better understand oral disease and the health implications of their lifestyles How a chairside risk assessment process raises the case acceptance rate How to talk to patients about fluoride when they're encountering conflicting information in the media How to open up a conversation with patients about periodontal disease and the oral-systemic link Why the ideal appointment structure is needed to accommodate patient education When patients know more, they choose more, and dental professionals can be of greater service each day. At our upcoming Champions of Dentistry Summit, Wendy Briggs will be talking about this topic in more detail. In-person tickets and virtual tickets to the conference are still available. Save your seat here: https://www.theteamtraininginstitute.com/summit 

Patients appreciate options. When you're able to offer more to patients and provide the education and autonomy to choose a higher level of services, their health improves and the business performs better. When patients have access to new technology, new treatment, and advanced care, they are more engaged with their dental care and feel more satisfied with their providers. Today, dental hygiene coaches Bert Triche and Paige Hood are joining the podcast to talk about ways to expand care in a dental office. In this episode, you'll learn: How expanded hygiene care leads to higher doctor production How to get patients excited about their care options Why 30-minute hygiene appointments often stunt practice growth How hygienists can empower patients to move forward with necessary care Also, Bert and Paige will be speaking more on this at our upcoming Champions of Dentistry Summit in Austin! Be sure to get tickets to hear their in-depth sessions. Click here to learn more about the Summit: https://www.theteamtraininginstitute.com/summit 

Scheduling is central to the financial success of a dental office. Without a great system for scheduling patients, the day can quickly fall apart with delays, patients getting upset, and the team turning on one another. In today's episode of The Double Your Production Podcast, Heather Driscoll is sharing her tips for building a productive, smooth schedule each and every day. Heather has spent her career managing and overseeing dental offices across the US. She owns her own group of practices and sees each day how small changes can create big improvements to performance.  In the episode, you'll learn… How to handle missed appointments and last-minute cancellations  How to avoid conflicts between clinical and front desk staff around scheduling What to do when members of the team become "schedule watchers" Scheduling pitfalls to avoid Why radios are key to making each day run more smoothly PLUS, Heather will be speaking on this topic at our upcoming Champions of Dentistry Summit in Austin, TX, so be sure to join us to get a deep dive into her best scheduling strategies. Click here to learn more and get tickets: https://www.theteamtraininginstitute.com/summit 

If you're experiencing a profitability squeeze in your dental office, you're not alone. As costs continue to rise and reimbursements fall, dentists need to pay special attention to profitability in order to ensure the doors stay open for years to come. In this episode, Dr. John Meis and Wendy Briggs are sharing some tips on how to run a more profitable office. They're also discussing how expanding your menu of care and making some changes to your scheduling systems can drastically raise profits. At this year's Champions of Dentistry Summit in Austin, TX, we're diving deep on this topic. We'll be sharing systems for expanding treatment options, improving case acceptance, and transforming profitability. Tickets are available now for this 3-day conference. Don't miss it! Click here to learn more and register: https://www.theteamtraininginstitute.com/summit