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The Estate Agent Consultancy Podcast is where estate agents come to grow their business. Hosted by Chris Webb, we skip the fluff and get straight into the stuff that actually moves the needle, more listings, better fees, and a business that works for you (not the other way around). Expect real talk, proven strategies, and the occasional rant. Whether you’re scaling up or just starting out, this is the no-BS playbook for building a better agency.
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Smaller landlords exiting the private rented sector is fast becoming one of the biggest talking points in lettings right now and for many agents, it feels like bad news. But what if this shift is actually a growth opportunity for agencies willing to think differently? In this episode, we look at what’s really happening as one- and two-property landlords sell up, why this trend isn’t as simple (or as negative) as it first appears, and how ambitious letting agents can position themselves to win...
You’re hustling hard — CRM, social media, door-knocking — and yet the bank balance doesn’t reflect the grind. Sound familiar? In this episode, I tackle a brutally honest question: “How can someone be grafting 24/7 and still be skint?” If you’re feeling burnt out, disillusioned, or stuck despite doing all the right things, this conversation is for you. We break down: •Why effort alone doesn’t equal income •The hidden traps of busywork vs. needle-movers •How to shift from scattered to strateg...
How do you build a successful agency from the ground up without losing your mind? Rachel chats with Hannah McCarten, the expert behind McCarten Lettings and our newest consultant at The Estate Agent Consultancy. Hannah shares her journey of building a brand in Wales, from mastering Rent Smart Wales audits to the art of setting boundaries, we talk about what it really takes to build a sustainable lettings business. Expect plenty of process-geeking and practical advice on building a network tha...
New to estate agency? Don’t fall into the traps that hold most agents back. In this video, I’ll break down the 5 most common (and costly) mistakes new estate agents make — and how to avoid them. You’ll discover: ✅ Why copying other agents is the worst strategy ✅ The silent business killer most agents ignore ✅ How to build confidence and results from day one If you want to grow faster, earn more, and avoid looking like a rookie, watch this before your next client meeting. 📚Want a free copy o...
Craig Stephens has seen every side of estate agency — from high street branch manager to franchise owner, online disruptor, and now co-founder of Riva Lily. In this episode, Craig shares what most agents don’t realise about running a business, pricing property, building culture, and going self-employed the right way. Whether you’re tired of outdated practices or wondering if self-employment is really worth it, this conversation unpacks the lessons Craig learned the hard way — and the simple ...
If you’re constantly busy in your letting agency but still feel like the important things never quite get done, this episode is for you. In this week’s podcast, I’m sharing the five time-management books that genuinely changed how I ran my own letting agency, not theory, not trends, but ideas I actually applied while growing, systemising and eventually selling the business. We’ll look at: How to clear mental overload and stop carrying everything in your headWhy focus is now one of the most va...
What if your productivity as an estate agent could 10x — without burning out? In this episode, I reveal the real reason most agents stay stuck in the chaos, and how better time management, diary structure, and lead gen discipline can transform your results. This is the stuff they should have taught you. 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book? ✅ DM me the word “BOOK” on Instagram https://www.instagram.com/estateagent.consultancy/ and I’ll send it straight over. 📥 W...
In this episode, I’m joined by The Property Pen's, Rowan Waller, whose career in estate and letting agency spans decades including nearly ten years running his own business, Waller Estates. After stepping back from agency ownership, Rowan returned to what he calls his first love: writing. But not marketing jargon, just clear, thoughtful, trust-building content designed specifically for letting agents who want to attract the right landlords for the long term. In this conversation, Rowan shares...
Trying to grow your estate agency without a niche? You’re probably working harder than you need to — for less money, with the wrong clients. In this podcast, I’ll talk you through the 3 simple steps to find your perfect niche so you can: •Charge higher fees •Work with clients you actually like •Build a brand that stands out in your market •And create a marketing plan that actually works If you feel like a “generalist agent” doing too much for too little — this is the clarity you’ve been loo...
What can 50 years in estate agency really teach you? In this episode, Michael Day pulls back the curtain on what most agents still get wrong — and why the answers aren’t in the latest tech or trend, but in the fundamentals too many overlook. From compliance as a competitive advantage to the difference between being busy and being well-run, Michael shares unfiltered lessons on systems, standards, trust, and long-term success. Whether you’re a solo agent, building a team, or just trying to sta...
If you ever finish a day in your letting agency thinking, “I’ve been flat out… but I don’t know what I’ve actually achieved,” this episode is for you. This week, we’re tackling one of the most powerful, and most avoided, time management exercises in lettings: documenting how you actually spend your time. I’ll walk you through how to track everything you do for one working week, from viewings and landlord calls to contractor issues, admin, interruptions and firefighting and, more importantly, ...
Adobe Podcast: https://podcast.adobe.com/en/enhance Bad audio kills good content — and most agents don’t even realise it. In this episode, we dive into one of the most overlooked content mistakes self-employed estate agents make: poor sound quality. It’s the #1 reason people stop watching… even if your message is great. Here’s what we cover: •Why your audio quality matters more than your camera •The trust and authority sound creates (or destroys) •Quick, affordable upgrades you can make tod...
What does it really take to stay compliant when the lettings landscape never stops changing? In this episode, I’m joined by Allison Emms, whose journey through the industry is as inspiring as it is instructive. Starting out as a lettings administrator and progressing to successful franchise ownership with Belvoir, Allison has experienced multiple market cycles, regulatory shifts, and compliance curveballs first-hand. We talk candidly about what separates agents who merely cope with compliance...
If you want clients to know, like, and trust you faster — long-form content is the shortcut. In this episode, I break down why longer videos, podcasts, and interviews help establish you as a local expert, create deeper connection, and build serious trust. We cover: •Why short content is great for reach — but long-form is better for revenue •How giving people more time with you shortens the sales cycle •Real examples of long content leading to real instructions •And how to start simply — even...
Join Steve's Whatsapp Group : Message Steve here on WA Why are thousands of wealthy homeowners leaving the UK — and how can estate agents turn this trend into a commercial advantage? In this episode, I speak with Steve Eakins from Lumon about the data behind this growing movement of money and people. We explore where sellers are going, how currency strategy affects net proceeds, and what practical steps agents can take to stand out, serve clients better, and even unlock new revenue streams. ...
Celebrate the start of a new year with a clear plan for your letting agency’s success. In this special New Year’s Day episode, I'm walking you through creating a powerful 2026 business roadmap: set measurable growth targets, lock in your profit goals, and build a realistic timeline that will keep you focused all year long. Packed with positivity, real-world insights, and practical steps, this episode is your first step towards doubling down on your goals and your results. Ready to...
Every week, I get the same questions from self‑employed estate agents — about leads, fees, motivation, marketing, and whether they’re actually cut out for this business. And if one person’s asking… you can guarantee dozens more are thinking it. In this episode, I answer six of the most common (and most important) questions agents ask — honestly, practically, and without the usual industry fluff. We cover: •How to get consistent leads when you don’t have listings •Whether discounting fees e...
Are you sitting on the sofa eating left overs thinking about how grow your letting agency in 2026? Today, i'm going to share how to tackle the industry-wide staff shortage by casting a wider net for talent. Learn why hiring from outside the sector can transform your business, and discover how to blend on-the-job training with structured qualifications to turn newcomers into confident, skilled professionals. Listen for insights, proven tips from my own hiring journey, and ins...
Tired of your social media posts getting ignored? In this video, I break down the ‘Thunderclap Strategy’ — a proven way to boost your content’s reach and visibility from the moment it goes live. Whether you’re a solo agent or part of a team, this is one of the fastest, easiest ways to improve your engagement, build your brand, and beat the algorithm — without spending a penny on ads. ✅ How to build your Thunderclap crew ✅ What to ask them to do (and when) ✅ How to increase views, likes, and...
Struggling to scale as a self-employed estate agent? In this episode, I sit down with Holly Boylan, Operations Director at The Avenue Estate Agents, to uncover what it really takes to thrive without burning out. We talk about: ✅ The systems that help agents succeed ✅ Why mindset and structure matter more than hype ✅ Common pitfalls new agents face — and how to avoid them ✅ How to balance marketing, personal brand, and client service If you’re building your business and want honest, practica...
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