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ON AIR is the no. 1 podcast for HVAC professionals or anyone interested in the stories, successes, and future of the heating and cooling industry and the pursuit of perfect air in the home. With over 60 years of combined experience, hosts Joe Jones and Dave Chatmon of global energy-efficient climate-control solutions leader Lennox International talk with leaders in the HVAC field, expert contractors, and dedicated employees about the art, science, and future of perfect air.
By accessing this Podcast, you acknowledge that the entire contents of this Podcast are the property of Lennox International Inc. or one of its affiliates (collectively, “Lennox”) and are protected under U.S. and international copyright and trademark laws. Except as otherwise provided herein, your use of this Podcast and the information contained in the Podcast are for personal or other educational purposes only. No other use, including, without limitation, reproduction, retransmission, or editing, of this Podcast may be made without the prior written consent of Lennox.
All information made available on this Podcast is for general informational purposes only, and any reliance on such information is done at your own risk. This Podcast should not be considered professional advice. By accessing this Podcast, you acknowledge that Lennox makes no warranty, guarantee or representation as to the accuracy or sufficiency of the information featured in this Podcast. The views expressed by guests are their own, and their appearance on this Podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by Lennox employees are those of the employees and do not necessarily reflect the view of Lennox.
LENNOX EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY OR RESPONSIBILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES ARISING OUT OF ANY INDIVIDUAL'S USE OR INABILITY TO USE THIS PODCAST OR THE INFORMATION PRESENTED IN THIS PODCAST.
97 Episodes
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In this episode of Lennox ON AIR, Dave and Doug visit Strategic America in Des Moines to hear how a cold call 45 years ago grew into a national marketing partnership supporting thousands of Lennox dealers. John, Lindsey, and Trista share how SA evolved from traditional media to full‑funnel digital strategy and why trust, data, and collaboration remain at the center of dealer success. The team breaks down what today’s dealers need to stay competitive — from AI‑driven search changes to maintain...
In this episode of Lennox ON AIR, Doug and Dave head to Des Moines to visit Bell Brothers and explore how a 70‑year HVAC company expanded into true whole‑home service. They sit down with President Jason Gassman and Territory Sales Manager Brendan Sullivan to discuss the company’s evolution—how adding plumbing, water solutions, and new service lines allowed Bell Brothers to support every system in the home while staying rooted in the care and craftsmanship that built their brand. Jason shares ...
In this episode of Lennox ON AIR, Doug and Dave visit the Lennox Marshalltown factory to explore the people, history, and culture that have shaped Lennox for more than a century. They sit down with Terry Frederickson, celebrating 50 years with the company, and Manufacturing Engineering Supervisor Jimmy Aiello to discuss the evolution of the plant, the creation of the Lennox museum, and why craftsmanship and community remain central to everything built in Marshalltown. Terry shares his firstha...
In this episode of Lennox ON AIR, Dave Chatmon and Doug Smiley sit down with Mike Guillen, owner of Hope Heating and Cooling, to explore how he built one of the fastest-growing HVAC businesses from the ground up. From starting with zero debt to creating a culture centered on trust and service, Mike shares the unconventional strategies that helped him turn vision into reality—and why doing things the right way matters more than ever. You’ll also hear how Hope Heating is redefining success thro...
In this episode of Lennox ON AIR, Joe and Dave sit down with Tim Brizendine, Vice President of Product Management, and his team to pull back the curtain on what’s next for Lennox innovation. From navigating one of the most significant refrigerant transitions in HVAC history to introducing new cabinet designs and advanced controls, the conversation explores how Lennox is moving beyond compliance to create products that dealers love to install and homeowners trust. You’ll also hear about exciti...
In this episode of Lennox ON AIR, Joe and Dave sit down with Betty Ungerman—Vice President, Deputy General Counsel, and Chief Ethics and Compliance Officer at LII Corporate—to explore how dealers create lasting impact beyond HVAC. Betty shares why giving back matters and how programs like Feel the Love and the LII Lennox Foundation strengthen communities and dealer relationships. We’ll uncover the business benefits of community involvement, from boosting employee retention to building team cu...
In this episode of Lennox ON AIR, Joe and Dave sit down with Erica Lucas and Daryl Tucker, two leaders shaping the future of Lennox Stores. From the early days of limited access to today’s coast-to-coast network, they unpack how Lennox Stores have evolved into a powerful extension of dealer teams—offering speed, reliability, and a culture of service that feels like family. With candid stories and deep insights, Erica and Daryl share how leadership drives culture, how store teams go above and ...
In this episode of Lennox ON AIR, Joe and Dave sit down with Jonathan Saunders, Manager of Dealer Training for Lennox Learning Solutions, to talk about the next generation of dealer training. From the introduction of the CLEAR sales process to new role-based assessments and the upcoming Culture Code course, Jonathan shares how Lennox Learning Solutions is helping dealers turn training into measurable business growth. Together, they unpack what it means to invest in people, how to create a sal...
In this episode of Lennox ON AIR, Joe and Dave sit down once again with Lanessa Bannister, Vice President and General Manager of Lennox Residential. Lanessa shares her journey from VP of Sales and Stores to leading the largest Lennox business division, reflecting on how she balances courage, focus, and humility while guiding more than 2,000 people through industry change. With humor and honesty, Lanessa talks about leading peers, making tough decisions, and staying grounded under pressure. Sh...
In this episode of ON AIR, hosts Joe Jones and Dave Chatmon are joined by Technical Training Manager Doug Smiley to explore how the BuildATech Friends and Family program is transforming lives and strengthening the HVAC industry. From tackling the technician shortage to sharing stories of perseverance, mentorship, and career discovery, this conversation highlights how one idea grew into a nationwide movement that connects people to meaningful, hands-on careers. You’ll hear how Lennox trainers ...
In this episode of ON AIR, hosts Joe Jones and Dave Chatmon sit down with Patty Arellano Tolotta, VP of Marketing at Lennox Residential, and Leah Allison, Sr. Manager of Training Development, to explore what’s ahead at Lennox LIVE 2026. From keynote speakers and interactive breakouts to networking opportunities that lead to lasting mentorship, Lennox LIVE is built to help dealers strengthen their teams and grow profitably. You’ll hear how dealer feedback has shaped the 2026 agenda, why fewer ...
In this episode of ON AIR, we sit down with Ed Lietz of 911 Mechanical and Alicia Thomson, Lennox Territory Manager, to explore what it takes to transition from residential new construction into the add-on replacement market. Ed shares the story behind the company’s unique name, his background as a firefighter, and the intentional steps 911 Mechanical is taking to diversify, stabilize cash flow, and strengthen margins. From revamping marketing and sales strategies to investing in culture, tra...
In this episode of ON AIR, Joe Jones and Dave Chatmon join the ACHR NEWS to explore how trusted information has shaped the HVAC industry for nearly a century—and why perspective beyond your own business is critical for growth. From the days of electric refrigeration and iceboxes to today’s digital-first world of podcasts, webinars, and social media, industry media has always helped contractors learn, adapt, and stay ahead. They uncover surprising stories of HVAC history, lessons from competit...
In the final episode of our Women in HVAC series, Joe Jones and Dave Chatmon sit down with four women who believe that lifting others is part of doing the job well. Sally Brewer, Laura Savage, Taylor Snyder, and Lisa Yowell reflect on how mentorship, consistency, and a belief in the next generation have shaped their careers and the culture around them. They talk about team building, trust, and the quiet pride that comes from helping someone else succeed. Whether it’s showing a new hire the ro...
Next up in our series on women in the HVAC industry, Joe and Dave talk with four women whose careers prove that the most powerful kind of leadership doesn’t always shout—it shows up. Lindsay Hudgens, Dottie Pacetti, Shelley Kerns, and Tina Smith reflect on the small choices, attention to detail, and daily follow-through that have helped them build long-lasting trust with coworkers, dealers, and homeowners alike. They share stories about gaining credibility in a male-dominated space—not by bei...
In this second episode of the special four-part series on women in the HVAC industry we began in April, Joe and Dave join four standout leaders from the Lennox network—Kerry Sweet, Grace Shehadeh, Alison Albrecht, and Norma Behrend-Martinez—for a candid conversation about fear, courage, and the path to finding your voice. From imposter syndrome to unexpected career pivots, these women share the moments that shook their confidence—and the decisions that built it back stronger. They talk about ...
No script. No safety straps. Just candid conversation—recorded live at Lennox VisionTECH 2025. In this open mic episode of ON AIR, hosts Joe Jones and Dave Chatmon invite HVAC pros to pull up a chair and talk shop—unscripted and unfiltered. From uncovering what makes top performers tick to reigniting the "blue flame" of team passion, this episode is packed with real insights, big laughs, and the kind of candor that makes you feel like you’re in the room. Whether you're leading a team or looki...
Technical training is more than a safety requirement; it’s a business strategy. In this final episode of our Dealer Competencies series, we’re spotlighting the thinking technician: the one who sees past the symptoms, asks smarter questions, and takes ownership of the install. Hosts Joe Jones and Dave Chatmon are joined by Tom Davis of Davis Heating and Cooling, G Bradley of Beantown Home Services, and Lennox leaders Bill Boyer and Tony Cava. Together, they unpack how top HVAC companies are tr...
Talent development might not show up on a balance sheet—but without it, growth stops cold. In this fifth episode of our Dealer Competencies series, we’re diving deep into how top HVAC companies are building crews that stick, scale, and lead from within. Hosts Joe Jones and Dave Chatmon sit down with Jeff Johnson of Arpi’s Industries, Richard Dorman of Rite Way Heating, Cooling and Plumbing, and Lennox leaders Sean Dinel and Paul Gallivan. These industry pros break down how they’ve turned revo...
Operations may not sound flashy—but when it fails, everyone feels it. In this fourth episode of our Dealer Competencies series, we're shining a spotlight on the everyday systems that make or break HVAC businesses. Hosts Joe Jones and Dave Chatmon sit down with Matt Becker of B&B Heating and Cooling, Kyle Brittingham of Level 9, and Lennox leaders Andrew Clarkson and Kevin Rohloff. They share real stories of how growing companies can escape the chaos—by trading fire drills for defined role...
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