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Agents of IT is the podcast for IT leaders accelerating the shift to Zero Ticket™ IT. Hosted by Resolve’s Sean Heuer (CEO) and Ari Stowe (COO), each episode explores how enterprises are adopting agentic AI and intelligent automation to eliminate reactive work, deflect tickets, and scale IT operations. From virtual agents to autonomous infrastructure, Sean, Ari, and a roster of extraordinary guests spotlight the tools, strategies, and mindsets driving the next era of IT.
14 Episodes
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Send a text Claude went down, the memes flew, and suddenly developers everywhere were being forced to remember how to… write code. In this Hot Takes episode, Ari unpacks what the outage unveiled: AI is becoming operational infrastructure. He also discusses how organizations should start thinking about resilience, failover, and “graceful degradation” in an AI-first world.
Send a text Sean is mysteriously absent (global tour? Carmen Sandiego arc? Grain Gang business trip?), so Ian sits down with Ari for a behind-the-scenes look at Ari’s Fortune 500 AI advisement. What starts as “we need an AI strategy” quickly turns into something far more important: figuring out who owns AI and how to drive real outcomes. Additionally, please stick around for a very important announcement after the interview.
Send a text Sean and Ari sit down with Bob Strong, AVP of Service Operations at Assurant, to talk about what it really looks like to run IT service teams in an AI-first world. Bob shares how automation and virtual agents are improving resolution quality, accelerating documentation, and reshaping frontline roles while also touching on a hard truth: AI is only as good as the knowledge and governance behind it.
Send a text In the first Hot Takes of 2026, CCO Sean Hoyer and COO Ari Stowe take on the growing debate around AI hype, maturity, and real-world impact on IT. They hash out why expectations for agentic AI outpace reality and why it should be treated like an employee instead of a silver bullet. They also unpack human-in-the-loop models, AI reasoning’s (considerable) limits, and why better outcomes hinge on rethinking operational maturity!
Send a text Sean and Ari sit down with Yaju Suneja, Global Head of i-Automation, Customer Strategy and Transformation at Stefanini Group, to unpack what it really takes to make automation stick. Yaju starts by getting practical on the barriers that still slow progress today: adoption, trust, security, and skills. Along the way, he shares how to shift to a durable operating model, why shared goals and KPI commitment matter more than funding, and how teams can measure value beyond time saved.&n...
Send a text In this year-end episode, CCO Sean Hoyer and COO Ari Stowe look back on what truly defined 2025 in IT and agentic AI. They unpack the explosion of AI experimentation, the strain it put on IT teams, and why hype often outpaced real value. They also share predictions on what it’ll take for enterprises to turn AI promise into measurable outcomes in 2026.
Send a text In this episode, CCO Sean Heuer and COO Ari Stowe take on a favorite enterprise myth: that you need “prerequisites” like perfect data, governance, and cultural readiness before you can adopt agentic AI. They also get into guardrails vs. overengineering, how agentic AI reshapes architects and project managers, and why “agent societies” might be closer than you think.
Send a text Sean and Ari are back with another customer episode! This week, they sit down with Prasad Watve, Head of NextGen Services at Vivicta (formerly Tietoevry), to gaze into the crystal ball that is the future of AI and figure out where this technology is taking IT. Listen in and decide for yourself whether they’re seeing into the future!
Send a text In this episode, CEO Sean Heuer and COO Ari Stowe dig into whether today’s so-called “AI agents” are actually agentic… or just glorified chatbots riding the hype. They also tackle broken data strategies, why “dump everything into an LLM and see what happens” is a fast track to a busted project, and how shrinking the universe to specific, high-value use cases keeps AI from collapsing under its own buzz.
Send a text Luke Mitchell is a UK-based IT orchestration expert who’s had a guiding hand on robust automation initiatives at some of the world’s biggest retailers. And he had no idea he’d be in that driver’s seat. In this episode, he switches to the hot seat, where Sean and Ari ask him about his career in IT automation, where he thinks this discipline is going, and how you can leverage automation to meaningfully improve experiences for employees and, ultimately, customers!
Send a text In this Hot Takes episode, CEO Sean Heuer and COO Ari Stowe dive into whether agentic AI can really reinvent ERP and IT as we know them. What does this transformation mean for the Zero Ticket™ approach? How does it affect everything from frontline enterprises to Sean and Ari’s newly founded illicit wheat-buying syndicate? Listen in to find out!
Send a text In this episode, Sean and Ari sit down with Avro Chatterjee, Altus Group’s Director of SRE and Tools, to discuss the blistering speed at which agentic AI has evolved. What does this technology’s lightspeed development mean for enterprises, their customers, and the wider world of IT? Listen in to find out!
Send a text Welcome to the very first episode of Sean and Ari’s Hot Takes! In this episode, CEO Sean Heuer and COO Ari Stowe take a look at whether agentic AI measures up to the hype and offer their perspectives on what these stories for Zero Ticket™ IT and beyond.
Send a text Welcome to the very first episode of Agents of IT, the podcast for IT leaders accelerating the shift to Zero Ticket™ IT! For our inaugural episode, Sean Heuer (CEO) and Ari Stowe (COO) sit down with Espressive founder Pat Calhoun to discuss why agentic AI and intelligent orchestration are the superhero duo that teams need to meaningfully transform IT. This is a conversation that tech leaders looking to shake things up won't want to miss.
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