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Tune in to The Business Fix, the podcast where CEO vision meets on-the-ground operations. Join Chrissy Myers, HR expert and CEO, and Josh Troche, marketing and operations guru, as they tackle the challenges facing small and medium-sized businesses today.
Each episode, Chrissy and Josh dissect a common business problem, offering diverse perspectives and actionable solutions. Whether you're in service industries or product development, with 10 or 150 employees, you'll gain valuable insights to improve your business. This isn't your typical dry business podcast. Chrissy and Josh bring a conversational, down-to-earth approach to the critical aspects of building a thriving business.
Follow us on social media or visit thebusinessfix.com for more resources and to connect with our community. Let's fix your business together!
45 Episodes
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Send a text Culture might not show up as a clean line item on your P&L, but in this episode, Josh and Chrissy make the case that it absolutely shows up in your bank account, your calendar, and your blood pressure as a leader. They unpack the true ROI of company culture. They call it the “culture dividend” and how smart owners treat culture like capital, not fluff. In practical, real-world language, they walk through how investing time and money into culture pays you back in: Retention – k...
Send a text Flexibility sounds great… until your team feels confused, burned out, or treated unfairly. In this episode of The Business Fix, Chrissy and Josh tackle one of the most common leadership blind spots they see with business owners and managers: mistaking inconsistency for flexibility. If you’ve ever said, “We like to go with the flow,” but still struggle with turnover, decision fatigue, or frustrated employees, this conversation is for you. You’ll learn: Why “unstructured flexibility...
Send a text Culture doesn’t collapse overnight. It erodes quietly. In this episode of The Business Fix, Chrissy and Josh break down the three most dangerous culture killers that silently destroy businesses from the inside out — and what leaders must do to stop them before turnover, disengagement, and brand damage take over. If you're a small business owner, CEO, executive, or manager, this episode will challenge how you think about performance, leadership, accountability, and operational alig...
Send a text Are you the “nice” boss who hates conflict… but lies awake replaying the conversations you didn’t have? In this episode of The Business Fix, Chrissy and Josh unpack the Nice Leader Trap, when leaders avoid hard feedback to protect their own comfort, and accidentally torch trust, culture, and performance instead. Using Chrissy’s own “nice leader” ulcer story as a jumping-off point, they dig into toxic niceness vs real kindness during Workplace Kindness Month, and why “I just w...
Send a text Is your team actually toxic… or is your workflow just broken? In this episode of The Business Fix, Chrissy (CEO) and Josh (marketing/ops guy) break down conflict resolution for small and medium-sized businesses in a way that’s practical, a little punchy, and very real-world. Instead of treating conflict like random “drama,” they show you how to see it as data about your systems, your culture, and your leadership habits. Chrissy walks through her 3 R’s of Conflict Resolution— Regul...
Send a text Annual reviews shouldn’t feel like a surprise attack followed by a tiny raise and a big dose of resentment… but for a lot of small and midsize businesses, that’s exactly what happens. In this episode of The Business Fix, Chrissy Myers (CEO of Clarity HR) and Josh Troche (marketing & operations guy) break down why traditional performance reviews are broken—and how to turn them into one of your strongest tools for culture, clarity, and growth. You’ll hear Josh’s own “top perform...
Send a text Ever promoted your star employee into management and instantly regretted it? You’re not alone—and you're not crazy. In Episode 39 of The Business Fix, Chrissy and Josh dive into the dangerous (and all-too-common) trap of promoting high-performing "rockstars" into roles they’re just not built for. This episode exposes the "Rockstar Trap"—the mistaken assumption that great doers automatically make great leaders—and unpacks the Peter Principle, which states that employees rise to the...
Send a text In this eye-opening episode of The Business Fix, Chrissy Myers and Josh Troche tackle a subject that’s more critical than ever—civility in the workplace. With tensions on the rise and stress levels at an all-time high, being “nice” just doesn’t cut it anymore. Chrissy explains why civility is not just about politeness—it’s a core business strategy rooted in protecting your culture, your people, and your profits. Drawing on research from SHRM and Google’s Project Aristotle, Chrissy...
Send a text Growing your business is exciting… and quietly isolating. One day you’re chasing bigger goals, making harder decisions, and realizing the people who used to “get it” no longer do. Welcome to one of the least talked about realities of leadership: growing often comes with loneliness. In this episode of The Business Fix, Chrissy and Josh unpack why business growth and leadership loneliness go hand in hand and why nothing is “wrong” with you if success feels a little lonely. This conv...
Send a text In Episode 36 of The Business Fix, Chrissy and Josh tackle one of the most uncomfortable (and unavoidable) realities of leadership: not every employee shows up the same way, and pretending they do is hurting your business. This episode takes a hard, honest look at A, B, and C players, why those labels are so often misunderstood, and how great leaders use them ethically to build strong teams without wrecking their culture. With a mix of real-world stories, sharp humor, and no-BS le...
Send a text In Episode 35 of The Business Fix, Chrissy and Josh dive into one of the most frustrating and misunderstood parts of being a business owner or manager: employee expectations. What should you realistically expect from your team—and what is completely out of line? They break it all down with a candid, hilarious, and deeply practical discussion, laying out the 3 E’s of a healthy team member—Engagement, Ethics, and Evolution—and why these non-negotiables are the baseline for a thrivin...
Send a text What do employees really expect from their leaders today and why are so many leaders missing the mark? In this episode of The Business Fix, Chrissy and Josh break down the unspoken expectations employees have of their leaders in today’s workplace and why pay, perks, and benefits aren’t enough to keep people engaged or loyal anymore. From clarity and consistency to honesty, fairness, and predictable leadership, this conversation digs into what actually drives employee retention, mo...
Send a text What if the biggest thing holding your business back… is a fear you haven’t even named yet? Most leaders think fear shows up as hesitation but in reality, it disguises itself as over-preparation, procrastination, busyness, and even perfectionism. In this episode of The Business Fix, Chrissy and Josh break down how fear silently shapes decisions inside small and medium-sized businesses. They reveal why fear isn’t the enemy (unmanaged fear is) and walk through practical ...
Send a text Tinkering with your business because you’re “just making it better”? Be careful! You might be unintentionally setting fire to something that wasn’t broken to begin with. In this episode of The Business Fix, Josh Troche and Chrissy Myers explore the surprisingly common problem of business owners who shake things up out of boredom: leading to mission drift, marketing misfires, and flatlined sales. If you're a small business owner, marketing manager, or CEO trying to build authority ...
Send a text In this episode of The Business Fix, Chrissy and Josh dive headfirst into a crucial topic for every small business owner and manager: resiliency. Following last week's breakdown on burnout, this conversation flips the script and focuses on building the kind of resilience that doesn't just help you bounce back but helps you bounce forward. Chrissy shares personal insights from her book Reluctantly Resilient and breaks down what she calls the Resilient Operating System, a practical ...
Send a text You’re hitting your goals. Business is growing. But you’re running on fumes—and no one’s asking if you’re okay. If that feels familiar, this episode is for you. In this honest and relatable conversation, Chrissy and Josh break down what burnout really looks like for business owners and managers. Josh shares how ignoring the signs landed him in the hospital. Chrissy explains why “rest is a leadership skill” and how she learned (the hard way) to protect her energy and her team. &nb...
Send a text When failure shows up at your business’s front door for the third time... Should you offer it coffee or finally figure out why it keeps showing up? In this episode, Chrissy and Josh dive headfirst into the messy middle of managing failure in leadership, because let’s be real: business mistakes happen, and how you respond can make or break your company culture. From missed targets to employee slip-ups to operational misfires, this episode is your unofficial guide to handling setb...
Send a text You’ve built a team, juggled priorities, and probably asked yourself more than once, “Why aren’t they just doing the thing?” If leading people feels harder than it should, you’re not alone and you’re not doing it wrong. But you might be defining leadership the wrong way. In this episode, Chrissy Myers and Josh Troche get real (and get a little feisty) about what leadership actually looks like in today’s workplace. Whether you're a small business owner, mid-level manager, or...
Send a text Think owning a business means total freedom and unlimited time off? Yeah… about that. In this episode of The Business Fix, Chrissy Myers and Josh Troche challenge the outdated hustle mindset and break down why work-life balance is a myth and how work-life harmony is a more sustainable goal for business owners and leaders. Through stories, stats, and a little sarcasm, they share how intentional leadership, smart time management, and better business systems can help you scale withou...
Send a text Real impact starts when your business shows up for something bigger than profit. In this episode, Chrissy Myers and Josh Troche break down how purpose-driven businesses are using community engagement to boost brand loyalty, strengthen company culture, and create meaningful impact both inside and outside the workplace. From offering pro bono services and sponsoring youth sports to celebrating employee volunteer hours, Chrissy and Josh share real-world tactics that small and mediu...
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