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The Property Management Frame Breakers podcast is about showcasing the innovators who are reshaping property management. It profiles leaders who have "broken the frame" by rethinking traditional practices and excelling with bold, unconventional strategies.
102 Episodes
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On this episode of the Property Management Frame Breakers Podcast, Vendoroo's Chief Evangelist, Pablo Gonzalez, sits down with David Normand to explain how the old model for a maintenance coordinator has been broken (and what’s replacing it.) David reveals the rise of a new role: the AI Team Lead. He also reveals why the industry benchmark of 1 coordinator per 200 doors is history. He breaks down the math behind how modern teams are scaling to 2,000 doors per person not by working harder, b...
AI in our industry isn’t unclear anymore. It’s just unassigned. And everyone knows it matters. But most PM leaders keep pushing it to next week because today is already on fire and learning AI feels like one more job on your plate. The real move now isn’t mastering AI…it’s staffing it. In this episode of Property Management Frame Breakers, Vendoroo's Chief Evangelist, Pablo Gonzalez shares how Courtney Parks escaped AI paralysis by finding “Sal”, a zero-PM-experience tinkerer she empowered...
Your 95% occupancy report might be lying to you. On paper, a property can look perfectly healthy: full units, collected rent, standard fees. But when you look closer, you might find an asset that is slowly bleeding out. On this episode, Pablo Gonzalez sits down with Paul McKay, a "property management data detective" who has analyzed over 500 portfolios to find the truth behind the numbers. Paul shares how “good-looking” reports can hide the real story: where money slips out, why small beh...
You’ve been taught to look for ROI where it’s loud: dashboards, pings, replies, or activity. But what if that’s not ROI at all… What if it’s just more noise dressed up as progress? In this episode of Property Management Frame Breakers, Pablo Gonzalez introduces a concept that flips the AI conversation on its head: Invisible ROI - the kind of value you don’t see on a screen, but you feel in your day. Featuring Tyler Nelson’s breakdown of why 60% of PM communication is just follow-up (aka: t...
Most property managers know video could be useful. But very few have a simple formula that gets results without asking you to be in an influencer. In this episode of Property Management Frame Breakers, Pablo Gonzalez sits down with Jen Ruelens of Hold It w/ PM Jen to break down a simple, repeatable formula property managers can use to leverage video without becoming a marketer, influencer, or content creator. Jen walks through how property managers can start using video inside their busines...
Maintenance has become the single biggest drain on time, attention, and sanity in property management. Not because the work is hard, but because most of it is still being handled manually. In this episode of Property Management Frame Breakers, Pablo Gonzalez is joined by former property management owner Tyler Nelson, Head of Account Operations at Vendoroo, to break down The AI Blueprint of the 95% Club — a four-pillar framework used by operators who’ve automated nearly their entire maintenan...
The era of the "hustle" is ending. If your 2025 strategy was to grind for 10 new doors a month, fix every fire yourself, and say "yes" to every owner, you are playing a game that is becoming impossible to win. In this powerful year-end retrospective, Pablo Gonzalez sits down with industry leaders Stacey Salyer and Tony Cline to dissect the massive identity shift happening in property management right now: The move from Operator to Acquirer and from Manager to Conductor. They break down wh...
AI isn’t “coming” anymore. It’s here. So now the question isn’t “Will AI replace my team?” It’s this: “What does my org chart look like when AI owns the tasks?” In this special mini-episode compilation of Property Management Frame Breakers, Pablo Gonzalez with Reza Keshavarzi, Jay Berube and Bill Davy break down how to build the AI-First Org Chart from the ground up—so you can stop guessing, stop bolting tools onto broken workflows, and start designing a team where humans and AI actually co...
What if the reason your PM business feels like chaos isn’t your team… it’s the type of doors you manage? In this episode of Property Management Frame Breakers, Pablo Gonzalez sits down with Peter Tverdov, a vertically integrated operator who’s proving a contrarian truth: quality doors scale, low-quality doors burn you out. They unpack how an investor-grade, turnkey model (brokerage + construction + management + systems) upgrades your entire business-margin, trust, retention, and growth- wi...
What if the most unfair part of property management… is the part no one talks about? The holidays. While everyone else is unplugging, property management teams are on-call because the “small” maintenance issue that’s no big deal in September becomes a full-blown emergency when tenants have family in town and the oven dies at 6 PM on Christmas Eve. In this episode of Property Management Frame Breakers, Vendoroo's Chief Evangelist, Pablo Gonzalez, calls out the holiday injustice baked into t...
What if the market isn’t as expensive as it looks? And what if, beneath the headlines, the rates, and the noise, real estate is actually on sale right now? In this episode of Property Management Frame Breakers, investor and author Justin Anderson joins Pablo Gonzalez to break down one of the most eye-opening frameworks we’ve ever brought to the show: Why real estate has never been cheaper in real terms… and why almost no one sees it. Using gold as a value yardstick (instead of the dollar), ...
That belief is everywhere in property management, and it’s understandable. Most AI people have experienced was layered onto legacy software, automating bad rules faster and relying on burned-out humans to hold everything together. This episode was inspired by a thoughtful post from Peter Lohmann, who rightly pointed out that businesses should identify their biggest constraint before rushing into AI. Constraint theory matters. Where this conversation picks up is the next question: what if our ...
Most investors chase the easy flip, but the biggest fortunes are built by those willing to solve the hardest problems. In this episode of Property Management Frame Breakers, Vendoroo's Chief Evangelist, Pablo Gonzalez, sits down with developer and operator Chris Weidley to break down a radically different approach to wealth building: The Affordable Housing Thesis. Chris reveals how he pivoted from general opportunism to solving the affordable housing crisis through Public-Private Partnershi...
What happens when one of the most advanced AI systems in property management gets pressure-tested in the real world? In this episode of Property Management Frame Breakers, Vendoroo’s Chief Evangelist Pablo Gonzalez is joined live from the floor at IMN SFR West by David Normand for an unfiltered look at the current state of agentic AI and the surprising paradox at the center of it: The more advanced the AI becomes, the more important the humans behind it are. David reveals what it really ta...
What if a single $1,000 experiment could ignite your most powerful referral flywheel? That's exactly what happened to Chapin Hemphill. In this episode of Property Management Frame Breakers, Chapin sits down with Vendoroo's Chief Evangelist, Pablo Gonzalez to share the story of how a $1,000 "unreasonable hospitality" bet helped him and his business partner overcome a deep-seated fear of being on camera. That single experiment unlocked their "buddy comedy" dynamic, led to a new, authentic co...
For decades, property management has carried a hidden cost: burnout. We’ve called it “paying your dues” or “the nature of the job,” but behind the memes and hustle culture lies a painful truth: our industry was built on a system that rewards firefighting, not fulfillment. But what if that’s about to change? In this special edition of Property Management Frame Breakers, we’re bringing together insights from four of our most powerful episodes to create a single, transformative playbook. From...
Why do so many new AI features feel... "meh"? We're deep into the AI revolution, yet that initial "wow" is often replaced by underwhelming rollouts. We’ve been sold on "vision," but what we're getting often feels like "curiosity." The truth is, the industry is stuck in the "chasm" between visionary tech and the pragmatic, "pain-driven" results property managers actually need. In this episode, Vendoroo's Chief Evangelist, Pablo Gonzalez, sits down with Arturo Ache and Bruno Wesley of DoorLoo...
Most property managers want to invest, but very few actually do. The top reasons why? They think they don't have the money. But that's because they don't understand "subject to" and bonus depreciation. In this episode, Pablo Gonzalez shares what he learned after spending time at the PM Systems Real Estate Investor Mastermind hosted by Paul Kankowski and Wolfgang Croskey. This was part research and part personal mission, since Pablo is on his own path to becoming a better investor. He br...
If you're a PM leader feeling "bogged down" and "drowning" in daily operations, you probably think you need to be the one to master AI. But what if your real job is simply to find someone else to do it? In this episode of Property Management Frame Breakers, Vendoroo’s Chief Evangelist Pablo Gonzalez sits down with Courtney Parks, a property management leader who’s flipping the script, arguing that the new key to operational excellence isn't a better ops manager, it's a new role entirely: the...
Story isn’t just for movies, keynote speeches, or bestselling authors. It’s the most underrated business tool you already have and probably aren’t using enough. In this episode, Vendoroo's Chief Evangelist Pablo Gonzalez breaks down the simple storytelling frameworks that founders, leaders, and property managers can use to communicate more clearly, influence more effectively, and stand out in a noisy, commoditized market. Beginning with a spark from Kobe Bryant’s own obsession with storytel...
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