The Client Service Selling Podcast

15 Episodes

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Behind on Target Heading Into Q4? Here's How September and October Close the Gap

2026-08-2615:36

Behind on target heading into Q4? You're not alone and the next sixty days are exactly where that gap gets closed: knowing which clients deserve your time, protecting time to actually be client-facing instead of just busy, and leading with value instead of a sales pitch. As David puts it: "I've never met a client who bought something because we had a brilliant internal meeting." Behind the podcast is 4twenty2, where Hosts David and Nicole train client service teams at research and insight age...

Stuck in the CMI Bubble? Why Being RELEVANT and HELPFUL is Your Way Out

2026-06-2520:16

Wondering how to get in front of more senior, commercial stakeholders at your clients? You're not alone, and the answer isn't more networking. In episode 14 of the Client Service Selling Podcast, hosts David Armes and Nicole Duckworth get into why client teams struggle to build relationships beyond their usual Client/Market Insight (CMI) contacts, and why that's actually a symptom of a bigger issue: you're not adding enough value to be worth those stakeholders' time. They walk through the thr...

Making Growth Automatic

2026-02-2034:49

Stop chasing growth. Start building it. In this live episode of the Client Service Selling Podcast, Dave, Nicole and David explore how to make growth automatic - even when the market feels like “driving on ice.” They break down three practical areas to focus on: simple commercial rituals that create focus and reduce decision fatigue, better use of client touchpoints to uncover new opportunities, and increasing personal visibility to build trust and momentum. Packed with actionable ideas you ...

How Agencies Can Overcome Stalled Deals and Client Ghosting | Sales Tactics for 2025

2025-11-0522:19

Is your pipeline slowing down before year-end? In this energetic live episode, Dave, Nicole, and David dive into three challenges that stop agencies closing deals — clients claiming they have no budget, how to follow-up proposals to max out your chances of winning them, and ghosting that leaves you hanging. The team explores how to change the conversation, build urgency, and follow up in ways that feel natural and valuable, not pushy. With ideas from live audience questions, real client examp...

Closing Strong: Practical Strategies to Win in Q4

2025-09-0419:01

The Summer is over, Q4 is nearly here — and agencies that don’t act decisively risk missing their year-end targets. In this episode of the Client Service Selling Podcast, hosts David Armes, Nicole Duckworth, and David Das share smart, practical strategies for closing out the year with impact. They discuss three ways in which YOU can accelerate closing more deals by the end of the year, including: Looking at existing work with your clients, and how to uncover “margin-rich” upsell opportunities...

#box-pro-ellipsis-179130307943016{-webkit-line-clamp:2;}The Client Service Selling Podcast