The Ops Authority

Dr. Andrea Wojnicki, executive communication coach and the mind behind one of the most downloaded HBR articles, joins us to answer the question operators dread at every networking event: what do you do? She walks through her present, past, future framework for introducing yourself in under 30 seconds, shows how to talk about the impact of your work instead of the tasks, and shares three networking moves that make the room feel a lot less awkward. If you have ever fumbled your answer to "What do you do?", this one is for you. For full show notes, check out https://theopsauthority.com/podcast/317-what-to-say-when-someone-asks-so-what-do-you-do-with-dr-andrea-wojnicki/ Connect with Andrea Website: https://www.talkabouttalk.com LinkedIn: https://www.linkedin.com/in/andreawojnicki Instagram: https://www.instagram.com/talkingabouttalk Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram

Former operations executive Teri Swope shares how chronic stress shuts down your ability to think clearly, and the three-pillar POWER framework she uses to lower your stress baseline and lead from calm. Teri spent 25+ years in executive operations leadership, and she knows the hidden cost of holding it all together: the composure on the outside, the exhaustion underneath, and the decisions that suffer when your nervous system is running the show. We talk about why operators are conditioned to carry everyone else's load, and what it takes to finally set some of it down. For full show notes, check out https://theopsauthority.com/podcast/316-the-hidden-cost-of-holding-it-all-together-with-teri-swope/ Connect with Teri Website: http://www.swopelight.com LinkedIn: https://www.linkedin.com/in/teri-swope/ Instagram: https://www.instagram.com/terileeswope/?hl=en Facebook: https://www.facebook.com/groups/1959750441416777 Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram

A coaching client came to me with a sentence I have heard more times than I can count: I have become the bottleneck. She was making every decision, running marketing she was never hired to run, and still holding delivery together. Nothing about her discipline was the problem. The original scope had quietly moved and nobody had said so out loud. In this episode I share the SHOW framework we built to fix it, four steps that let you prove the shift with data rather than ask your client to take your word for it. For full show notes, check out https://theopsauthority.com/podcast/315-4-steps-to-show-your-client-youve-outgrown-the-original-scope/ Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram

Nobody signs up for a certification program hoping to leave with four new best friends. That is exactly what happened to Beth, Cameron, Jenessa and Tera, who met inside a Director of Operations cohort, began gathering thirty minutes before every training, and are still meeting every Friday, nearly two years on. I sat all four of them down to ask how it started, what has kept it alive, and what it has actually changed in their businesses. If you have ever felt that nobody in your life understands the work you do, this one is about the kind of business friendships that fix exactly that. For full show notes, check out https://theopsauthority.com/podcast/314-from-cohort-to-community-how-lasting-business-friendships-form/ Connect with Beth Website: http://fireflyconsultinggroup.com LinkedIn: https://www.linkedin.com/in/fireflyconsultinggroup/ Instagram: https://www.instagram.com/firefly_consulting_group/ Facebook: https://www.facebook.com/Fireflyconsultinggroup Connect with Cameron LinkedIn: https://www.linkedin.com/in/cameron-fugate/ Facebook: https://www.facebook.com/cameronfugate2022 Connect with Jenessa Website: https://sustainablesystemsstudios.com LinkedIn: https://www.linkedin.com/in/jenessaeljarra Connect with Tera Website: http://teramarie.com LinkedIn: http://linkedin.com/in/teramarie/ Instagram: https://www.instagram.com/teramarie.inc/ Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram

Not every operator wants to run their own company, and that turns out to change nothing about how valuable the skill set is. Dr. Cinnamon Brown came into our program on the employee track and stayed on it, and she is now a Learning and Development strategist who reaches for operations every single week. We talk about why corporate titles hide the work people are actually doing, the ceiling operators hit when getting things done is the only tool they use, and why the people around you matter more than the leader above you. If you have been wondering whether this path is only for the people starting agencies, Cinnamon is the answer. For full show notes, check out https://theopsauthority.com/podcast/313-from-history-phd-to-learning-development-operator-with-cinnamon-brown/ Connect with Cinnamon LinkedIn: https://www.linkedin.com/in/cinnamon-brown-821a5222b Stay Connected: Join the Ops Insiders FREE Facebook community! Other Ways to Connect with Me: Facebook Page Instagram