What's Going On In Banking

What is banking’s AI boom getting wrong? Ron and Stacey debate why bankers don’t need hundreds of agents or another abstract “AI platform" and whether AI governance is necessary infrastructure or organizational overload. Then the gloves come off over the predicted “agentic bank run.” Stacey argues that AI could expose how much bank loyalty is really administrative exhaustion. Ron counters that more than $3 trillion has already moved since 2020 and that customers need more than a margina...

Would you let an AI agent be your financial muse, or could it influence you more than you influence it? Ron Shevlin and Stacey Bryant debate Meta’s Muse, the warning that AI agents could accelerate bank runs, and whether anyone would pay $20 a month to move $200 from an account earning 1% to one earning 3%. They also explore how AI helped raise $2.3 million in deposits, what happens when software can open an account for you, and whether an agent can understand trust, community, and personal r...

What AI still can't do is at the center of two of the biggest debates in banking right now. Stacey shares a standout Finovate takeaway: a story about a janitorial company that uncovered a business opportunity no AI agent would have spotted. Meanwhile, new research suggests 8 in 10 businesses would consider switching to a financial institution built specifically for their industry. Maybe the future belongs to whoever asks the best questions. Ron and Stacey debate why human curiosity may ...

Banking’s AI adoption isn’t frozen. It’s early, uneven, and a lot more complicated than handing everyone a ChatGPT license and calling it transformation. Ron Shevlin and Stacey Bryant take apart the “frozen middle” narrative, explain why banks need to fund the less flashy stuff like APIs, data access, infrastructure, and process redesign, and warn that giving 500 employees AI tools could create 500 undocumented ways of working. Because apparently “let everyone run amok” is not an AI strategy....

Is there really such a thing as a "core deposit" anymore? Ron Shevlin isn't buying it. Fresh off the African American Credit Union Coalition conference, Stacey Bryant shares insights on attracting the next generation of consumers and leaders before the conversation turns to stablecoins, tokenization, Visa's $2.4 billion BioCatch acquisition, AI-powered fraud, and why the "Great Wealth Transfer" may not be the windfall many bankers are counting on. In other words: a normal week in banking chao...