Estate Agency X Podcast - Rethinking Agency Agency Since 2017

134 Episodes

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AI Should Make Agents More Human

2026-10-2342:59

Send us Fan Mail AI is changing estate agency, but adding more tools is not the same as improving how a business works. Mark Burgess and Rob Brady discuss how connected information across calls, messages, valuations, viewings and customer behaviour could help teams make better decisions and support a stronger customer journey. They explore how AI can give agents more time for their expertise, judgement and relationships with customers, and why leaders should start with the outcome they want b...

Your Next Quarter Starts with Why

2026-10-0946:43

Send us Fan Mail As the final quarter approaches, estate agency owners can easily get caught up in monthly figures and the immediate demands of the market. Rob Brady and Mark Burgess discuss how to step back, review the year and ask whether the business is moving towards the future you want. They explore setting goals with a clear purpose, assessing technology and AI, planning for change and protecting time to think beyond the day-to-day. Follow the Estate Agency X Podcast and share this epis...

Why Saying No Builds Better Business (With Vanessa McCallum)

2026-09-2542:27

Send us Fan Mail Vanessa McCallum has spent more than 27 years in estate agency and over 15 years building her own business. In this episode, she explains why experience has taught her that not every instruction is worth taking — and why protecting her team, reputation and standards can matter more than chasing every fee. We explore building a trusted local brand, charging upfront for professional marketing, creating a collaborative team culture, opening a high street office that transformed ...

Build a Lettings Business Worth Selling ( With Sam Olliver)

2026-09-1141:51

Send us Fan Mail What makes a lettings business genuinely valuable? Operations consultant Sam Olliver joins Estate Agency X to explain how stronger processes, clearer roles and better systems can create a business that performs without everything depending on the owner. Sam shares lessons from helping a lettings and property management company achieve an eight-figure sale, covering operational efficiency, team handovers, compliance, additional revenue opportunities and the infrastructure buye...

Growth Starts With Changing Yourself ( with Lee O’Brien)

2026-08-2850:46

Send us Fan Mail Lee O’Brien joins Estate Agency X to share how his journey developed from corporate estate agency to launching an independent business, building multiple branches, leaving the traditional high street model and creating a self-employed agency proposition that eventually became part of IAD. We explore the leadership decisions behind that growth, why Lee believes businesses must keep challenging themselves, how involving the team helped drive change, the importance of coaching a...

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Estate Agency X Podcast - Rethinking Agency Agency Since 2017