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Join Keith Bitikofer in this insightful podcast as he shares his vast experience in IT, operations, and Workday solutions. With over 30 years of expertise across industries such as Higher Education, Manufacturing, Consulting, and Nonprofits, Keith dives deep into the challenges and opportunities that come with managing and supporting Workday systems. As a former project manager and director at a large global non-profit, Keith led the successful rollout and supported Workday’s HCM, Financials, Extend, and the global rollout with 40+ partners.
Tune in to explore best practices, leadership insights, and career coaching tips for IT professionals and Workday users, and learn how to thrive in an ever-evolving software landscape. Each episode will cover a chapter of his latest book Workday Gold: Software Support Model Edition, in hopes of giving more context and starting a conversation about successfully supporting Workday at your company.
Keith is a partner and consultant at EMD. Keith also does business and life coaching, helping individuals navigate their personal growth journey.
Contact Keith to schedule a discovery call for one-on-one coaching sessions and unlock your full potential in Workday and beyond! Visit https://keithbitikofer.com/coaching-packages/
63 Episodes
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Send a text The Workday job market is still strong — but it’s louder than ever. In this episode, Keith sits down with Carla Corley of Corner Office Consultants and WD Beacon to talk about what’s really happening in Workday hiring. From AI-generated resumes to certification overload, they unpack why so many professionals are struggling to stand out. If you’re navigating your Workday career, hiring talent, or trying to differentiate yourself in a crowded ecosystem, this conversation will give y...
Send a text John Bruce has spent over a decade in the Workday ecosystem, most recently as VP of People Innovation and Technology at One Digital. In 2025, they fielded 98,000 job applications across 850 open reqs. That volume, combined with the administrative burden of interview scheduling, pushed him to build a recruiting stack on top of Workday using both Paradox and HiredScore. In this episode, he gives Keith an unfiltered look at how both tools work, why he chose them, and what he did not ...
Send a text Every organization believes its Workday challenges are unique. But the truth is, the core problems are remarkably consistent. In this episode, I sit down with Vipul Gaddamedi to discuss governance, operating models across company sizes, and how to build a practical AI roadmap that reduces friction rather than chasing hype. We discuss real use cases, including interview-scheduling agents, HR service-delivery modernization with Workday Help and Extend, and how centralizing knowledge...
Send a text Most Workday professionals assume the technical career path only goes one direction — deeper specialization. But what if your next step isn’t more technical… it’s more relational? In this episode of Workday Gold, Keith Bitikofer sits down with Chris Lennon, Regional Sales Director at Kainos, to explore his journey from QA tester to consultant, product owner, and ultimately sales leader. They discuss relational selling, the difference between services and product thinking, Built on...
Send a text What does a long, successful Workday career really look like? In this episode of Workday Gold, Keith Bitikofer talks with James Beattie about a 14-year journey across partners, customers, independent consulting, and large enterprises, including time on Amazon’s Workday program. They explore what AMS work teaches you that implementations don’t, why humility and prototyping matter even for senior experts, how scale exposes ERP limitations, and why fear of releases keeps many custome...
Send a text AI models are advancing fast, and it’s an opportunity for Workday professionals to rethink how systems, roles, and skills will evolve. In this episode of Workday Gold, Keith Bitikofer and Christian Delcid break down what’s actually changing, and what isn’t, when it comes to ERP systems and AI. They explore why Workday’s core value goes beyond the UI, how agents are beginning to replace entire workflows, and why pricing models like Flex Credits matter more than many teams realize. ...
Send a text Feeling stuck in your Workday career? In this episode of Workday Gold, Keith Bitikofer is joined by Christian Delcid to explore why that feeling is often more about limited visibility than limited opportunity. They unpack the many paths available across the Workday ecosystem, including customers, partners, Workday roles, consulting, sales, and emerging Built on Workday opportunities. The conversation also dives into self-awareness, personality assessments, burnout, life stages, an...
Send a text How do you explain a Workday solution to someone who can’t visualize what a new Extend App will actually look like? As a technical designer, it may be clear in your head, but for users and business leaders, it can feel abstract and hard to grasp. In this episode of Workday Gold, Keith Bitikofer sits down with Katie Holden, former Workday platform leader and co-founder of Slider.dev, to explore how visualization and AI are transforming the way teams communicate requirements and sol...
Send a text Most Workday professionals don’t plan their careers; they grow into them. In this episode of Workday Gold, Keith Bitikofer sits down with senior HRIS analyst Stephen Timmons to talk about his journey from HR operations to owning Workday as a solo practitioner. They discuss the realities of being the only Workday person, the pressure to have instant answers, why testing and documentation matter, how community plays a critical role, and how AI is shifting Workday roles from task exe...
Send a text Workday Extend and AI agents are no longer theoretical, they’re already reshaping how customers solve real problems. In this episode of Workday Gold, Keith Bitikofer sits down with Rick Leunisse, co-founder of Incubane, to explore what’s actually working today. They discuss why deep Workday knowledge matters more than ever, how Extend has matured into a strategic capability, and how Workday’s acquisitions, such as Sana, Flowise, and Pipedream, fit together. If you’re trying to und...
Send a text Careers in the Workday ecosystem aren’t linear, and that’s often where the real growth happens. In this episode, Keith Bitikofer is joined by Michael Domingo, Senior Manager of HR Technology Engineering at CVS Health, to explore the journey from ticket-solver to architect and the changes that occur when Workday operates at a massive scale. They discuss sustainable support models, the power of community learning, embedded guidance in Workday, and why “privacy debt” is emerging as a...
Send a text Workday customers are demanding faster implementations, smaller consulting and customer support teams, less manual effort, and AI agents may finally make that possible. In this episode, I talk with PeopleFlow.io founder Harish Vashisht about how AI tools are automating release testing, monitoring integrations, preserving institutional knowledge, and enabling consultants and support teams to do more with less. His team is building an “agent layer” for Workday that proactively...
Send a text Writing reports in Workday can be frustrating, time-consuming, and counterintuitive, especially for people coming from SQL, Power BI, or other reporting tools. In this episode, Keith and Christian break down why Workday reporting feels different, what new report writers should focus on, and how to accelerate learning by leveraging standard reports, governance frameworks, and smart defaults. Along the way, they share stories from projects where reporting went right and where it wen...
Send a text What does Workday look like through the eyes of a former SpaceX integrations expert? In this episode, I sit down with Zach Ledford, co-founder of Eljun LLC, to explore how integrations quietly power the success of every Workday implementation — and why companies move toward a best-in-class tech ecosystem. Zach shares what he learned building a managed integration service, productizing solutions, and supporting organizations that need Workday to connect cleanly with dozens of downs...
Send a text Floyd Walterhouse has been shaping the Workday story since before most of us joined the conversation. As one of Workday’s earliest customers and design partners for U.S. Payroll, his insights are both historical and refreshingly practical. In this 50th episode, Floyd joins Keith Bitikofer to share lessons from nearly five decades in IT — from mainframe coding to testing the Workday AI payroll agent. They discuss how collaboration, simplicity, and continuous learning drive long-ter...
Send a text In this episode, Keith sits down with Praveen Hari, Head of HR Engineering at Coinbase and a former Workday leader who helped launch Workday Extend. Praveen shares behind-the-scenes insight from building Workday solutions at massive scale across Meta, Amazon Twitch, and now Coinbase—where AI, automation, and event-based integration are redefining what HR tech teams deliver. You'll hear how the most advanced Workday shops are adopting orchestration, middleware, MCP, and low-code to...
Send a text Most Workday project failures don’t come from configuration — they come from people capacity, leadership alignment, and missing accountability. In this episode, longtime project manager and rescue specialist Craig Erhorn shares what really goes wrong behind the scenes and how to fix it before it shows up in go-live risk logs. Craig breaks down the patterns he’s seen over decades of implementations: executives who sponsor in name only, teams stretched to the limit, and timelines bu...
Send a text Workday customers will eventually be required to migrate from Workday’s private cloud to a hyperscaler-hosted public cloud — but many don’t yet understand what that actually means in practice. In this episode of Workday Gold, Christian Delcid shares a firsthand look at his organization’s migration: what went smoothly, what nearly broke, and how they decided when to “rip off the band-aid.” His story reveals that the biggest lift wasn’t configuration — it was coordination acro...
Send a text In this episode of Workday Gold, Keith Bitikofer talks with Jess Wagner, HRIS Director at Deluxe, about how she led her Workday team from chaos to clarity. Jess shares the playbook she used to unify configuration and integration teams, introduce Agile structure, and bring HR and IT into alignment around shared priorities. Their conversation explores what it takes to build a proactive, sustainable support model — one where priorities are transparent, capacity is respected, and peop...
Send a text In this inspiring conversation, Keith Bitikofer sits down with Kristie Dierig, an HR and IT leader who transformed her Workday implementation experience into a thriving career in change leadership. Kristie shares how she went from database administration to leading global HR technology projects — and what she learned about the intersection of people, process, and technology along the way. Why Listen: Kristie and Keith discuss the realities of leading change, the evolving role of H...
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