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© 2026 PM Collective - The ART of property management
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The ART of property management with Ashleigh Goodchild is a leading platform supporting collaboration not competition through an online community and events throughout the year with one purpose: to create happier property managers. She creates connections for property managers looking to create momentum in their careers and personal life. Join Ashleigh and her guests as they discuss challenges, struggles, mental health, mindset and give advice to property managers and anyone in the industry. To get the support in your property management career, join our PM Collective Facebook and Instagram community.
226 Episodes
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Send us Fan Mail We explore how to grow a rent roll without burning out teams or profits, drawing on Kylie Lange’s 35-year path across sales, strata, commercial, and residential PM. We unpack aligned incentives, profit per management, modern tenants, and practical training that sticks. • defining sustainable growth and client fit • aligning owner, BDM, and PM incentives • spotting turnover red flags and culture gaps • separating hard clients from bad business • time-cost math and internal ch...
Send us Fan Mail We share a practical path from reactive habits to proactive property management, grounded in legislation, smart use of tech, and empathy for renters. We explain how to run your diary, say no to unlawful requests, reduce errors, and rediscover the joy in the role. • shifting from reactive work to proactive systems • using the tech stack you already have • owning errors and closing process gaps • scheduling routines to avoid snowballs • following legislation over client demand...
Send us Fan Mail We unpack how property management teams get stuck, why a simple health check reveals hidden leaks, and how to reset structure, capacity, and messaging for resilient growth. Kasey Lawrence from The Rental Network shares a practical one day plus two week audit model and a grounded take on the “doors per PM” myth. • reasons agencies seek external health checks • zoomed out lens versus daily firefighting • foundations, workflows, templates, and data hygiene • proactive benchmark...
Send us Fan Mail We ask Elise Whitmore how she runs fast, human follow-ups that turn uncertain leads into loyal clients. From two-minute callbacks to personality-based notes, she shares the cadence, tools, and boundaries that keep a pipeline full without burning trust. • Two-minute response to new investor leads • Three-day check-in then tailored cadence • “No” treated as “not now” with three-month recontact • Phone-first follow-up, email or SMS as backup • Box+Dice tasks and rich notes to t...
Send us Fan Mail We compare Australia and the US on turnovers, deposits, and evictions, and unpack how consistent systems scale a portfolio from 30 to 400 doors. Kent from HIVE Property Management shares practical ways to lower conflict, speed make‑ready, and build trust with owners and tenants. • investor roots in multifamily and unique buildings • building a lean team with strict processes • rent ready checklists and like‑condition standards • when owners should ignore tiny wear and tear •...
Send us Fan Mail We compare city and regional hiring in NSW, dig into a candidate-driven market, and map how VAs and automation are reshaping PM roles. We lay out a practical path to flexible work, stronger culture, and a service model that builds trust in the business, not just one person. • NSW hiring contrasts between city and regional markets • Candidate-driven conditions and persistent PM shortages • Benchmarks for properties per head and why they stall • VAs removing admin layers and r...
Send us Fan Mail We unpack why self-accountability is the engine for confidence, consistency, and growth in a noisy, fast-paced property management world. We share simple tools to build self-trust, reset quickly, and lead yourself, even without a formal roadmap. • treating accountability as ownership not guilt • building confidence by keeping promises to yourself • taking charge of growth when structures are missing • attitude, presentation, and energy as professional signals • practical too...
Send us Fan Mail We share how remote BDMs now run full pipelines without an office, from cold calling to Zoom appraisals, and why a team approach with local PMs builds trust and speed. We map when to add flexible BDM support, how to protect databases and territories, and what the future of BDM teams looks like. • shifting from office-only to remote BDMs and borderless investors • proving full-cycle onboarding via phone and Zoom • launching a flexible, no-minimum BDM service model • tasks to ...
Send us Fan Mail We sit down with Kallista Tzirvelakis of KPM Resolve to unpack the real work of temping in property management, from month-long assignments to inbox triage and after-hours coverage. We share practical rules for Christmas shutdowns, boundary setting, and how to keep trust anchored to the agency, not one person. • why temps protect portfolios and team wellbeing • when to use temps for leave, recruitment and training • realistic durations and expectations for temp assignments •...
Send us Fan Mail We explore how Human Design can improve hiring, workflow, and wellbeing in property management by aligning roles with natural energy and decision styles. Tania Tebbit shares practical ways to spot misalignment, avoid burnout, and change team culture through simple scripts and clearer choices. • five Human Design types and what they do best • strategy vs authority and why decisions stall • emotional waves vs sacral gut responses • practical scripts for client options and fast...
Send us Fan Mail We explore how a seasoned property manager rebuilt confidence through personal branding, peer learning, and smart tech choices. Jenny Lock shares candid lessons on legislation gaps, career resilience, and posting with purpose to become an attraction PM. • moving from Queensland to Victoria and learning new laws • managing cancer, career pivots, and returning with purpose • lifestyle branding photos that boost trust and reach • sharing wins and case studies without oversharin...
Send us Fan Mail We trade loud goals for quiet systems and show how daily micro choices make growth inevitable. Simple checklists, energy buffers, and honest reviews help property managers and founders move from motivation to repeatable results. • shifting from outcome targets to input habits • choosing daily vs weekly cadence to fit personality • breaking growth goals into calls, appraisals, letters • protecting energy with buffers and white space • using five-item task checkers to reduce f...
Send us Fan Mail We share how a polished onboarding system turns growth pains into smooth operations. Monique walks through the exact steps, tools, and timing that cut disputes, protect PM bandwidth, and keep owner and tenant expectations aligned. • building from reception to head of department and 300 organic managements • why onboarding broke at scale and how Typeform fixed it • owner preferences on payments, inclusions, strata and utilities • using PME documents and alerts as a single sou...
Send us Fan Mail We explore Jody's 21-year path from reception to founder, why she stepped away to reset, and how she returned to support a modern, low-overhead property management business with real support and smarter systems. The conversation challenges sales-first thinking and shows practical ways to protect mental health, retain talent, and grow through partnerships. • early career moves across reception, trust accounting, assistant PM and head of department • stepping out for personal ...
Send us Fan Mail We explore how Elise Thomas blends VIP portfolio management with structured leadership, turning training into a measurable, six-month plan that lifts performance. We balance tech with human touch and share low-cost learning paths that keep teams sharp and clients loyal. • role of a senior PM managing luxe clients and why it matters • time triage and keeping a hand in the portfolio to stay sharp • leadership study that changed coaching and feedback • six-month individualized ...
Send us Fan Mail We trace Natalee’s move from New Zealand to Perth and the hard restart that forced her to re-learn laws, rebuild confidence, and reclaim her BDM voice. Practical tactics, honest mindset shifts, and a simple system for turning fee-driven inquiries into long-term relationships. • learning the differences between NZ and Australian legislation • rebuilding confidence with warm calls and proactive education • earning certification fast while moving a family • a BDM day structure ...
Send us Fan Mail We sit down with Ellen Bathgate of Content Collab to unpack a practical framework for property management marketing: five content categories, 90-day planning, and choosing a primary platform. We dig into authenticity, AI transparency, batching evergreen posts, and how consistency beats volume across Instagram, LinkedIn, and Facebook. • who Content Collab helps and how the services work • how to outsource content yet keep your own voice • why being social matters more than pe...
Send us Fan Mail We explore how breathwork and NLP help property managers and business owners regulate stress, reframe triggers, and build real confidence that shows up in client service and team culture. Practical steps, honest talk on accountability, and simple ways to reset your system during a chaotic day. • what NLP is and how it rewires unhelpful patterns • breathwork as a science-based tool for nervous system regulation • why stress hits property managers harder and how to respond • t...
Send us Fan Mail We talk with Daria about leaving a stable job to launch Local Property Partners, the real emotions behind that leap, and how she’s building leads through relationships and raw video. We share the tools, targets, and mindset that keep a young business moving. • quitting a job to choose ownership and control • confidence and cash buffers as early fuel • honest highs and lows in the first six weeks • defining productive days and tracking momentum • setup realities for licenses,...
Send us Fan Mail We share a simple way to turn award season from a scramble into a calm, year‑round practice. The focus is on documenting wins, making impact visible, and learning from finalists so submissions become a by‑product of good habits. • why awards feel grueling and how reflection helps • a shared brag file to capture proof as it happens • what evidence to save: testimonials, screenshots, videos, KPIs • making impact public across social, email signatures and signage • using social...
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